|Customer Service Unreliable? [message #6965] Thu, 01 October 2009 15:46 UTC
Hi All, |
I have tried to e-mail customer service many times and gotten no responses.
I placed an order for 13 copys of my Ring designs on Sept 10th and received an e-mail back from Nikki (customer service) stating that some walls were too thin on 4 of my 8 designs. (min is .7mm but mine were .6mm)
So I asked if they could try to print anyway, and Ralph replied saying that "yes they would try to print anyway".
I received the models last week, but only half of my order arrived (none of the .6mm wall models) so i am missing 7 of my rings (that I paid for) and I have tried to e-mail Ralph, Nikki and Service@shapeways and NOBODY has gotten back to me about where the rest of my rings are or if they will ship.