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Double check your refund for failed prints when using coupon codes and paying with existing credits [message #58545] Thu, 13 December 2012 10:49 UTC Go to previous message
avatar coolbutpointless  is currently offline coolbutpointless
Messages: 29
Registered: September 2011
Go to all my models
Junior Member
I just wanted to alert people to a possible problem with the issuing of Shapeways credit for failed prints when special percentage off coupons are involved with Shapeways credits.

I am in contact with service already on my issue and am trying to work this out with them but felt I should let others know just in case this may have happened to them.

I ordered using the recent 15% off coupon code. In my payment, the costs were all calculated correctly and I paid the tab in full using a combination of Shapeways credit and PayPal. However, the way the coupon discount is displayed in the invoice on the My Orders page(and I assume internally at Shapeways) has lead to my refund being less than what I paid.

As near as I can tell, the "My Orders" page is calculating using the following incorrect math:

White Strong & Flexible 1 $244.38 <---------------------- The cost of the part.
Shipping: $6.50
Wrapping: $0.00
Sub-Total: $214.23 <---------------------- Notice how this is less than the cost of the part by the discount amount of $36.65.
Discount: - $36.65 <---------------------- The discount is taken off of the Sub-Total even though the subtotal has already had it taken out.
Tax: $19.01
Order Total: $233.24
Store Credit : - $130.26 <---------------- The store credit here does not match the credit I used and is off by $36.65(My credit was for $166.91)
Paypal - USD : - $66.33 <---------------------- Correct amount that I paid via PayPal after my credit.
Amount Due: $36.65 <------------ As a result of the double removal of the 15% discount, I am now showing as if I owe Shapeways money still.

When the above order failed, I was issued a credit of $196.59 instead of the $233.24 which I actually paid. I am certain of this since I know what my credit was($166.91) and that this is the only order I have placed between when my credit was issued and when the above order failed.

As I said above, I am working this out with Shapeways but I wanted to alert others to the possibility that credits issued to you may not be correct in the specific circumstance of having ordered an item using a coupon code such as the recent 15% off when paying with a credit.

[Updated on: Thu, 13 December 2012 10:52 UTC]

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