Home » Support » Buying »

Double check your refund for failed prints when using coupon codes and paying with existing credits

Search Search  
Double check your refund for failed prints when using coupon codes and paying with existing credits [message #58545] Thu, 13 December 2012 10:49 UTC Go to previous message
avatar coolbutpointless  is currently offline coolbutpointless
Messages: 0
Registered: September 2011
Go to all my models
Junior Member
I just wanted to alert people to a possible problem with the issuing of Shapeways credit for failed prints when special percentage off coupons are involved with Shapeways credits.

I am in contact with service already on my issue and am trying to work this out with them but felt I should let others know just in case this may have happened to them.

I ordered using the recent 15% off coupon code. In my payment, the costs were all calculated correctly and I paid the tab in full using a combination of Shapeways credit and PayPal. However, the way the coupon discount is displayed in the invoice on the My Orders page(and I assume internally at Shapeways) has lead to my refund being less than what I paid.

As near as I can tell, the "My Orders" page is calculating using the following incorrect math:

White Strong & Flexible 1 $244.38 <---------------------- The cost of the part.
Shipping: $6.50
Wrapping: $0.00
Sub-Total: $214.23 <---------------------- Notice how this is less than the cost of the part by the discount amount of $36.65.
Discount: - $36.65 <---------------------- The discount is taken off of the Sub-Total even though the subtotal has already had it taken out.
Tax: $19.01
Order Total: $233.24
Store Credit : - $130.26 <---------------- The store credit here does not match the credit I used and is off by $36.65(My credit was for $166.91)
Paypal - USD : - $66.33 <---------------------- Correct amount that I paid via PayPal after my credit.
Amount Due: $36.65 <------------ As a result of the double removal of the 15% discount, I am now showing as if I owe Shapeways money still.

When the above order failed, I was issued a credit of $196.59 instead of the $233.24 which I actually paid. I am certain of this since I know what my credit was($166.91) and that this is the only order I have placed between when my credit was issued and when the above order failed.

As I said above, I am working this out with Shapeways but I wanted to alert others to the possibility that credits issued to you may not be correct in the specific circumstance of having ordered an item using a coupon code such as the recent 15% off when paying with a credit.

[Updated on: Thu, 13 December 2012 10:52 UTC]

Read Message
Read Message
Previous Topic:What if I'm not happy with the resolution of a model?
Next Topic:Christmas and new year holidays
Goto Forum:



We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.