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Bank Transfer gone missing? [message #61881] Tue, 12 February 2013 15:07 UTC Go to previous message
avatar Mechanical  is currently offline Mechanical
Messages: 18
Registered: January 2013
Go to my shop
Junior Member
Hi everyone,

Has anyone else ever encountered the issue where you have paid for an order yet it does not seem to have been processed/missed?

I received the following email several days ago -

"Thank you for bringing ideas to life at Shapeways!
There are only 4 days left to transfer your payment for your order XXXXXX. After this date your order will be automatically canceled in our system"

However i have proof in my online bank statement that the transfer was made almost 2 weeks ago?

I've been on to service@shapeways.
In my shapeways order page it says that the bank transfer is pending, however in my bank statement it has been cleared and has been deducted from my bank account.

I have the Shapeways order page in this message and the deduction frommy bank account in the message below.
Any ideas/suggestions folks?

Cheers,
Paul.

[Updated on: Tue, 12 February 2013 15:44 UTC]

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