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I'm really disappointed :( [message #55912] Thu, 25 October 2012 10:38 UTC Go to previous message
avatar jonathanread  is currently offline jonathanread
Messages: 2
Registered: April 2011
Go to all my models
Junior Member
Really disappointed. I have a customer who wanted some custom ear plug flesh tunnels made for him with two symbols cut through. So I modeled them on CAD and sent a test off to be made out of Alumide. They came back and they looked good, so then I went ahead and got them ordered in Stainless Steel.

I find out soon that my model can't be printed because the walls are too thin... Fair enough, but the thing is Shapeways didn't even email me to tell me that there was a problem, I had no communication from them at all, they just credited my account with some store credit.... I was very unhappy about this, they could have at least told me that the order had been cancelled, and they say they emailed me but I received nothing at all.
I re-ordered them in White, and also again in Polished Alumide.

Only the white ones turned up today, and I noticed that I've been credited YET AGAIN, with store credit, and had no email explaining why my Polished Alumide ones were not delivered.

They are absolutely poor, in comparison with the original 3D model.
index.php?t=getfile&id=22057&private=0

As you can see, the original 3D model render on the left.

I am just so disappointed.... my customer is now wanting a refund too because these were supposed to be a Birthday present for October, and I put these on order on the 15th of September. So now I'm stuck with this store credit and I'm not sure I want to continue my business with Shapeways any more after all of this....

Well I thought I'd just share my experience, if anyone has any suggestions then please throw them my way.

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