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Forum: Bug Reporting
 Topic: ShapeJS Online Example Error
ShapeJS Online Example Error [message #120375] Fri, 31 July 2015 19:47 UTC
avatar iconxware  is currently offline iconxware
Messages: 19
Registered: January 2013
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Junior Member
Hi,

The ShapeJS example page appears to be down.

Any estimate when it will be up and running again?


iconxware
 Topic: Not seeing old timey Shapeways renders on most recent models
Not seeing old timey Shapeways renders on most recent models [message #120202] Wed, 29 July 2015 21:08 UTC
avatar MrNibbles  is currently offline MrNibbles
Messages: 309
Registered: August 2012
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Senior Member
Have the old timey gray SW renders been dropped from new models? I can't figure out if them not always showing up is a bug or an update. Is this related to a change during the last week or so?

If they are a thing of the past I'd like to at least still see them privately and use as when needed.


[Updated on: Thu, 30 July 2015 05:34 UTC]

 Topic: differences in default order
differences in default order [message #119927] Fri, 24 July 2015 13:38 UTC
avatar tinarity  is currently offline tinarity
Messages: 116
Registered: July 2014
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Senior Member
when I look at my models in the 'make' section in default order it is not the order I set in the 'sell' section for the shop. Same goes for 'most popular'

Why is that so? and can it please be fixed?

thanks!
tina


tinarity
 Topic: Cannot re-create renders if model already in shop
Cannot re-create renders if model already in shop [message #119862] Thu, 23 July 2015 15:30 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

I want re-create renders of some models in shop periodically (for better representation), but it impossible. Why? I got new render for default grey material only. You can see screenshot after "re-creating" process below for this model http://shpws.me/HY0f

Thank you.

index.php?t=getfile&id=108985&private=0

PS. Fixed...

[Updated on: Wed, 29 July 2015 08:29 UTC]

 Topic: New design - new problems
New design - new problems [message #119556] Sun, 19 July 2015 15:23 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

When I upload second image, it generate doubles as you see below... ALWAYS on new SW site.

index.php?t=getfile&id=108276&private=0

Thank you.

PS. Also every single uploaded picture generate doubles...

index.php?t=getfile&id=108278&private=0

[Updated on: Sun, 19 July 2015 15:43 UTC]

 Topic: ghost part in my store
ghost part in my store [message #119392] Thu, 16 July 2015 19:27 UTC
avatar MrNibbles  is currently offline MrNibbles
Messages: 309
Registered: August 2012
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Senior Member
I created some spheres the other day for some testing and then deleted them. For some reason I still have one and it's visible in my store. It's not visible in my library and if you click on it you are led to an Ooops this page does not exist error.

index.php?t=getfile&id=107863&private=0

 Topic: CSV-wizard sometimes cheating you
CSV-wizard sometimes cheating you [message #119031] Fri, 10 July 2015 10:52 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

I see a similar problem the first time and usually had correct it manually. However, it is becomes a system. As example, I make csv-file...

index.php?t=getfile&id=107025&private=0

Then upload it to SW...

index.php?t=getfile&id=107026&private=0

Then see it...

index.php?t=getfile&id=107027&private=0

then it...

index.php?t=getfile&id=107029&private=0

and similar result in other item...

index.php?t=getfile&id=107028&private=0

Who want my revenue? Needs video?

 Topic: ShapeJS Online Example Error
ShapeJS Online Example Error [message #119010] Fri, 10 July 2015 02:53 UTC
avatar iconxware  is currently offline iconxware
Messages: 19
Registered: January 2013
Go to my shop
Junior Member
Hi,

The ShapeJS example page seems to be down.

Any estimate when it will be up and running again?


iconxware
 Topic: RSS broken for forum
RSS broken for forum [message #118976] Thu, 09 July 2015 15:55 UTC
avatar stonysmith  is currently offline stonysmith
Messages: 2446
Registered: August 2008
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Shapie Expert
moderator
For a couple of weeks now, the RSS for the forums has not been working correctly:
http://www.shapeways.com/forum/rdf.php?mode=m&l=1&ba sic=1

One example is: (note the part in red)

https://www.shapeways.com/forum/index.php?t=rview&ampgoto=118921&ampth=28166#msg_118921

the "amp" should either have a semicolon after it, or should not be present at all.

I think the RSS has other problems, but this is the most noticable. I use 3 different RSS readers, and none of them are happy.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
 Topic: Forum email notifications
Forum email notifications [message #118969] Thu, 09 July 2015 15:10 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2753
Registered: June 2012
Go to all my models
Shapie Expert
Is anybody else not getting notifications for new postings in threads they participated in today? I notice shapeways' mailserver pounding mine but always timing out before even transmitting header data, wonder if it's just me (though nothing changed at our end and other mail gets through) and if it is only the rather unimportant forum alerts that could be affected. (Noted someone else is waiting for replies from service and suspecting the webmail interface in another thread)
EDIT:Never mind, seems to have sorted itself. Upstream nameservers acting weird for some time today may have had something to do with it.

[Updated on: Thu, 09 July 2015 22:36 UTC]

 Topic: Webmail Form for Customer Support
Webmail Form for Customer Support [message #118951] Thu, 09 July 2015 13:07 UTC
avatar craftsc  is currently offline craftsc
Messages: 10
Registered: October 2012
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Junior Member
I've sent several messages through webmail but not receiving responses or automated responses from Shapeways.

Is there an issue with the webmail form?

Chad
 Topic: model taking too much time to show
model taking too much time to show [message #118205] Fri, 26 June 2015 19:20 UTC
avatar abhimanyud3dx  is currently offline abhimanyud3dx
Messages: 7
Registered: December 2012
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Junior Member
Its been couple of hours since i have updated my model gun lace 1911but it hasnt yet shown any preview ,please take a look.
 Topic: Market filters
Market filters [message #118099] Thu, 25 June 2015 05:38 UTC
avatar woody64  is currently offline woody64
Messages: 517
Registered: November 2008
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Senior Member
Tried the new market filters today:

The price range selector is not really easily placeable below 100, which is maybe an often needed range.

When I select flexible as material I get a lot of my models. Whereas black and white are true for sure the top ranked are lila which I don't believe at all.

Woody64


More then 8700 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
 Topic: Blog archive search within categories broken
Blog archive search within categories broken [message #117298] Sat, 13 June 2015 11:59 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2753
Registered: June 2012
Go to all my models
Shapie Expert
I think it was once possible to do a search of the blog archive limited by a chosen category - now when I do it, I can either enter a search term (that tends to hit lots of designer spotlights and "human interest" stories that are totally unrelated if the word is common enough like "glass") OR choose a category, which brings up all the articles in that category. (Which even for "3D printing materials" brings up enough mis-categorized spotlight and background articles among the 75 hits to be frustrating when one just wants to revisit an old posting about one of shapeways' (past) material offerings).
(General mini-rant: the blog has become so stuffed with fluff that I rarely visit it anymore - perhaps it could be split into an "entertainment" or "people" and a technical section ?)
 Topic: Server Busy?
Server Busy? [message #117194] Fri, 12 June 2015 14:22 UTC
avatar cherokeeblade  is currently offline cherokeeblade
Messages: 31
Registered: February 2013
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Member
Hi
Wish you guys put up a announcement or something when the server or tools are not working.
Been really running slow this past week.Only got two files to upload this week . Where usually get 5 to 10 a day .
It like it stuck?????
 Topic: Redundant feed pictures
Redundant feed pictures [message #117109] Thu, 11 June 2015 10:48 UTC
avatar chromedome53  is currently offline chromedome53
Messages: 1
Registered: February 2014
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Junior Member
Why are there multiple pictures of the same item in the Global feed. These are the duplicate pictures with exactly the same comment, or submitter name. I want to see one picture for each new submission, not a hard sell(?), with dup pics that fill up my feed. Thank you.
 Topic: Product Variants Mod broken
Product Variants Mod broken [message #116820] Sun, 07 June 2015 04:17 UTC
avatar AlteJewellers  is currently offline AlteJewellers
Messages: 1
Registered: April 2015
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Junior Member
I tried your Product Variants Mod broken

https://www.shapeways.com/product/GAPHB3WGT/roaring-lion-rin g-size-us10-3-4-eu-64?key=98e475dae8916789982c3855402b8aac

I think it the link is broken. I have seen other contributors using this also which is broken. Thanks


AlteJewellers
 Topic: My model materials become broken
My model materials become broken [message #116793] Sat, 06 June 2015 10:46 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

This model becomes "without any materials" in last tab after csv-wizard working http://shpws.me/I7TF So I cannot place it in shop. I had several similar model earlier and must be delete it and re-upload again. Update function in first model tab not able fix it.

Thank you.

index.php?t=getfile&id=103347&private=0

  • Attachment: error.png
    (Size: 40.34KB, Downloaded 14 time(s))

[Updated on: Sat, 06 June 2015 13:32 UTC]

 Topic: CSV-wizard does not work.
CSV-wizard does not work. [message #116759] Fri, 05 June 2015 18:10 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

I attach my test file for uploading as markup. Shapeways not work with it file. But ten minutes ago all worked fine. What's happens?

Thank you.

PS. It works again but (as earlier) not work for big data (1000+ changes or 4000+ rows). It would be cool if current "progress-bar" becomes more informative like in Windows.

PPS. It does not work again...

PPPS. When transaction was break due to hangup it does not work again...

After couple of parts of my whole csv-file (with success applying first parts) CSV-wizard was down.

  • Attachment: part.csv
    (Size: 12.24KB, Downloaded 1 time(s))

[Updated on: Sat, 06 June 2015 16:07 UTC]

 Topic: Facebook share not having an updated picture
Facebook share not having an updated picture [message #116561] Tue, 02 June 2015 02:39 UTC
avatar LambentLogic  is currently offline LambentLogic
Messages: 5
Registered: October 2014
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Junior Member
The link generated by clicking 'Share On Facebook' is not updating to a new default image when implementing changes to a model. Pinterest seems to be working correctly.

My browser is Chrome.
 Topic: Grammatical Error
Grammatical Error [message #116510] Mon, 01 June 2015 13:02 UTC
avatar golferguy17  is currently offline golferguy17
Messages: 1
Registered: May 2015
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Junior Member
While reading through your Sandstone printing page, I found this sentence at the bottom of the page under the heading/subheading "Material Info - Look and feel"

"We optimize each print run to make individual models look great, may see differences in color when looking at multiple prints of the same model side by side."

Between great and may there appears to be a word missing.

Just thought you might want to know.

-Ryan
 Topic: Shapeway lose models in my shop
Shapeway lose models in my shop [message #116116] Sun, 24 May 2015 14:47 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
Go to my shop
Senior Member
Hi,

I make for sale 130 models ( https://www.shapeways.com/shops/amalham?section=CrossPendant sV1) two days ago, but 10 of it are not in shop until now. As example, this model http://shpws.me/HSNp

How I can fix it?

index.php?t=getfile&id=101796&private=0

PS. If you have similar problems please remove mark "Offer for sale to others" and "Display to the public", save changes and mark it again (with saving of).

[Updated on: Tue, 26 May 2015 18:55 UTC]

 Topic: British Pound v Euro etc. Signs
British Pound v Euro etc. Signs [message #115913] Fri, 22 May 2015 19:45 UTC
avatar HazelwoodModels  is currently offline HazelwoodModels
Messages: 55
Registered: April 2013
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Member
*

These are very similar and easy to mistake in smaller point sizes.

Where the Units can vary, it is normally good practice to identify the
Unit being shown in any Keys/Legends/Headers.

Could we please have say the National Flags at the head of the columns
labeled "Price"

Also, how is it you will not then accept payment in UK Pounds?

Regards

Noel

[Updated on: Sat, 23 May 2015 17:59 UTC]

 Topic: Scale, Save, Download - DISAPPOINTED!
Scale, Save, Download - DISAPPOINTED! [message #115749] Wed, 20 May 2015 16:38 UTC
avatar Phxman  is currently offline Phxman
Messages: 112
Registered: June 2012
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Senior Member
When I "Scale" a model; "Save" the Edit; and then "Download" the edited model
- i get the original unscaled model downloaded.

How do I get a download of the edited model?

[Updated on: Wed, 27 May 2015 02:31 UTC]

 Topic: Sign In on Windows 8.1 Mobile doesn't work
Sign In on Windows 8.1 Mobile doesn't work [message #115746] Wed, 20 May 2015 15:32 UTC
avatar ro_ferraris  is currently offline ro_ferraris
Messages: 1
Registered: March 2015
Go to all my models
Junior Member
I've tried to login on Nokia Lumia 1320 with Windows 8.1 and IE.
Using Google option the login page hang.
Same user on Windows desktop works well.

 Topic: My Models Tab
My Models Tab [message #115573] Sat, 16 May 2015 09:17 UTC
avatar lenard_reyes_flores1988  is currently offline lenard_reyes_flores1988
Messages: 3
Registered: April 2015
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Junior Member
I was deleting my unprintable models, but everytime i deleted one i need to tick the "Show unprintable model" again so the unprintable model appear again. It's annoying if you are having trouble on uploading and you upload a ton of models which have errors etc.
 Topic: ShapeJS Online Example
ShapeJS Online Example [message #115426] Wed, 13 May 2015 23:40 UTC
avatar iconxware  is currently offline iconxware
Messages: 19
Registered: January 2013
Go to my shop
Junior Member
Hi,

I'm working with ShapeJS and have noticed failure errors on items with Ad Text Input included in the code.

Here's the link to the Bug page.

Can you tell me if anyone is working on this issue at present?

Thanks!

index.php?t=getfile&id=100627&private=&private=1



[Updated on: Fri, 15 May 2015 16:09 UTC]


iconxware
 Topic: Max volume problem with customization?
Max volume problem with customization? [message #115020] Sun, 03 May 2015 16:40 UTC
avatar KWei  is currently offline KWei
Messages: 12
Registered: March 2015
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Junior Member
I had an order placed for one of my items that comes in multiple sizes and have a problem uploading the size required because it is not passing max volume. My confusion is that I set my max volume = to the largest size, which this is. What I'm wondering is if there is an extra 5th decimal place that's not shown and my volume is rounding up and failing? I'm sure I could just do a small tweak to my model to round down that tiny bit but I'm wondering if there could be a bigger problem. In the future I'll set my max volume larger than my largest size to avoid this problem.

http://i.imgur.com/TIChvnO.jpg
 Topic: Shop - filtering does not work correctly
Shop - filtering does not work correctly [message #114597] Mon, 27 April 2015 07:32 UTC
avatar railNscale  is currently offline railNscale
Messages: 144
Registered: June 2013
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Senior Member
Hello SW,

I noticed that many popular products are not displayed anymore in the filtering!
https://www.shapeways.com/marketplace/miniatures?tag=1%2F160

For example: one our most popular kits: http://shpws.me/D1eJ is not shown at all.
If you select 'scale models' and look at 1/160 scale, this kit should pop-up at number 5 or so. Now it is not displayed.
If you are searching on price level, this kit will not be shown at all. That is not good.

All our products are tagged and used to show up properly.

I also noticed that some of our products that are slow sellers pop-up at pretty high places.

Maybe your algorithm is not working properly.


Can you please fix this?

Regards,
Maurice


railNscale 'Een verrijking voor uw miniatuurwereld' railNscale.wordpress.com
 Topic: Cannot save edited text in product description box
Cannot save edited text in product description box [message #114593] Mon, 27 April 2015 07:23 UTC
avatar railNscale  is currently offline railNscale
Messages: 144
Registered: June 2013
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Senior Member
Hello SW,

The uploading issues with photos seemed to be solved now.

Now I get the following issue:

I cannot update the descriptin text. All modifications are not saved. Furthermore the browser continuously asks me to stay on the page. I tried to save the changes. But mostly without success.


Can you please solve this. The whole refreshing/saving functionality remains goofy.

Regards,
Maurice


railNscale 'Een verrijking voor uw miniatuurwereld' railNscale.wordpress.com
 Topic: Server with pictures was down
Server with pictures was down [message #114091] Sat, 18 April 2015 18:13 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
Go to my shop
Senior Member
Hi,

Now I can work with my models but cannot make preview product. I see pictures below:

index.php?t=getfile&id=97447&private=0
index.php?t=getfile&id=97448&private=0

Thank you.

 Topic: Shapeways not saved my job
Shapeways not saved my job [message #113404] Sat, 04 April 2015 21:08 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
Go to my shop
Senior Member
Hi,

I just added descriptions, pricing, categories and all pictures to my new models and check it by button "View product", it was ok. But after several minutes It have been lost for 3 models as you can see below.
index.php?t=getfile&id=95898&private=0
index.php?t=getfile&id=95899&private=0

Thanks.

  • Attachment: swdown8.jpg
    (Size: 371.01KB, Downloaded 32 time(s))

  • Attachment: swdown7.jpg
    (Size: 229.07KB, Downloaded 34 time(s))

 Topic: Please let me delete my uploaded files
Please let me delete my uploaded files [message #112949] Fri, 27 March 2015 20:46 UTC
avatar abite  is currently offline abite
Messages: 50
Registered: February 2012
Go to my shop
Member
Shapeways,

Please let me delete my old uploaded files.
Now I cannot see any files on [My Models] page. The page only shows "We migrated filters for managing your products to Shop Inventory."
There is no file.
On my [Shop Inventory], there are all the files. There is no option to delete them.
Also, people can see the files which I did not want to show.

Please add check box for deleting many files at once.
I hope to hear any good news.

JC
 Topic: Volovsek
Volovsek [message #112758] Tue, 24 March 2015 14:43 UTC
avatar Volovsek  is currently offline Volovsek
Messages: 1
Registered: February 2015
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Junior Member
I have an account and would like to do some repeat business. Sure would like a way to contact an individual and speak with them about several items at a time and the associated dynamics that need resolution. Secondly, I am logged in to my account, however, there does not appear to be a simple navigation on the web site to make an order and upload files.
 Topic: The uploading process is impossible by easy way.
The uploading process is impossible by easy way. [message #112576] Fri, 20 March 2015 16:45 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
Go to my shop
Senior Member
Hi,

It is impossible to upload product (model+pics) and set it for sales by easy way. Please create demo and see it yourself.

Why? It is absolutely illogical process with several CONSTANT bugs (adding photos, default material, illogical operations during process). Please let peoples see how our need do it.

Adding pictures is not working. Again...

Thank you.
 Topic: Please let designers add their pics to listing
Please let designers add their pics to listing [message #112339] Tue, 17 March 2015 12:09 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

I cannot add any photos when render machine is working. Please stop this service when designer editing his listing.

Thanks!
 Topic: Conflicting printability status
Conflicting printability status [message #112099] Fri, 13 March 2015 18:08 UTC
avatar Brian_Richardson  is currently offline Brian_Richardson
Messages: 116
Registered: February 2013
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Senior Member
This model has 100% success rate, and is all green in the model checker, but I am unable to list it for sale because it says it is unprintable?
index.php?t=getfile&id=92981&private=0
index.php?t=getfile&id=92982&private=0

  • Attachment: Capture 2.PNG
    (Size: 301.56KB, Downloaded 38 time(s))

  • Attachment: Capture.PNG
    (Size: 82.61KB, Downloaded 38 time(s))

 Topic: shopping Cart doesn't work
shopping Cart doesn't work [message #112091] Fri, 13 March 2015 14:39 UTC
avatar jpice  is currently offline jpice
Messages: 1
Registered: January 2015
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Junior Member
I try to add products to my shopping Cart but they aren't showing up. Bought and printed in the past but just quit working yesterday anyone else having problems?
 Topic: Shapeways printability check not adequate
Shapeways printability check not adequate [message #111887] Mon, 09 March 2015 17:50 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
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Senior Member
Hi,

No comments...
index.php?t=getfile&id=92438&private=0

Is it printable in silver or not?

I cannot offer this item for sales because Shapeways test not adequate. These 4 elements are absolutely identical by generative way (circular pattern).

 Topic: Shapeways renders not centered
Shapeways renders not centered [message #111680] Fri, 06 March 2015 13:15 UTC
avatar panguver  is currently offline panguver
Messages: 327
Registered: November 2013
Go to my shop
Senior Member
Hi,

Why rendered pictures become not centered? Please see below.

index.php?t=getfile&id=92019&private=0
index.php?t=getfile&id=92020&private=0

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