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Forum: Bug Reporting
 Topic: Renders not working
Renders not working [message #114632] Mon, 27 April 2015 19:42 UTC
avatar jennyology  is currently offline jennyology
Messages: 4
Registered: May 2014
Go to all my models
Junior Member
Since last night, Shapeways renders have not been working on newly uploaded files. My products have passed all checks on materials. Has anyone else noticed this problem?
 Topic: Shop - filtering does not work correctly
Shop - filtering does not work correctly [message #114597] Mon, 27 April 2015 07:32 UTC
avatar railNscale  is currently offline railNscale
Messages: 125
Registered: June 2013
Go to my shop
Senior Member
Hello SW,

I noticed that many popular products are not displayed anymore in the filtering!
https://www.shapeways.com/marketplace/miniatures?tag=1%2F160

For example: one our most popular kits: http://shpws.me/D1eJ is not shown at all.
If you select 'scale models' and look at 1/160 scale, this kit should pop-up at number 5 or so. Now it is not displayed.
If you are searching on price level, this kit will not be shown at all. That is not good.

All our products are tagged and used to show up properly.

I also noticed that some of our products that are slow sellers pop-up at pretty high places.

Maybe your algorithm is not working properly.


Can you please fix this?

Regards,
Maurice


railNscale 'Een verrijking voor uw miniatuurwereld' railNscale.wordpress.com
 Topic: Cannot save edited text in product description box
Cannot save edited text in product description box [message #114593] Mon, 27 April 2015 07:23 UTC
avatar railNscale  is currently offline railNscale
Messages: 125
Registered: June 2013
Go to my shop
Senior Member
Hello SW,

The uploading issues with photos seemed to be solved now.

Now I get the following issue:

I cannot update the descriptin text. All modifications are not saved. Furthermore the browser continuously asks me to stay on the page. I tried to save the changes. But mostly without success.


Can you please solve this. The whole refreshing/saving functionality remains goofy.

Regards,
Maurice


railNscale 'Een verrijking voor uw miniatuurwereld' railNscale.wordpress.com
 Topic: Server with pictures was down
Server with pictures was down [message #114091] Sat, 18 April 2015 18:13 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

Now I can work with my models but cannot make preview product. I see pictures below:

index.php?t=getfile&id=97447&private=0
index.php?t=getfile&id=97448&private=0

Thank you.

 Topic: Shapeways not saved my job
Shapeways not saved my job [message #113404] Sat, 04 April 2015 21:08 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

I just added descriptions, pricing, categories and all pictures to my new models and check it by button "View product", it was ok. But after several minutes It have been lost for 3 models as you can see below.
index.php?t=getfile&id=95898&private=0
index.php?t=getfile&id=95899&private=0

Thanks.

  • Attachment: swdown8.jpg
    (Size: 371.01KB, Downloaded 24 time(s))

  • Attachment: swdown7.jpg
    (Size: 229.07KB, Downloaded 25 time(s))

 Topic: Please let me delete my uploaded files
Please let me delete my uploaded files [message #112949] Fri, 27 March 2015 20:46 UTC
avatar abite  is currently offline abite
Messages: 50
Registered: February 2012
Go to my shop
Member
Shapeways,

Please let me delete my old uploaded files.
Now I cannot see any files on [My Models] page. The page only shows "We migrated filters for managing your products to Shop Inventory."
There is no file.
On my [Shop Inventory], there are all the files. There is no option to delete them.
Also, people can see the files which I did not want to show.

Please add check box for deleting many files at once.
I hope to hear any good news.

JC
 Topic: Volovsek
Volovsek [message #112758] Tue, 24 March 2015 14:43 UTC
avatar Volovsek  is currently offline Volovsek
Messages: 1
Registered: February 2015
Go to all my models
Junior Member
I have an account and would like to do some repeat business. Sure would like a way to contact an individual and speak with them about several items at a time and the associated dynamics that need resolution. Secondly, I am logged in to my account, however, there does not appear to be a simple navigation on the web site to make an order and upload files.
 Topic: The uploading process is impossible by easy way.
The uploading process is impossible by easy way. [message #112576] Fri, 20 March 2015 16:45 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

It is impossible to upload product (model+pics) and set it for sales by easy way. Please create demo and see it yourself.

Why? It is absolutely illogical process with several CONSTANT bugs (adding photos, default material, illogical operations during process). Please let peoples see how our need do it.

Adding pictures is not working. Again...

Thank you.
 Topic: Please let designers add their pics to listing
Please let designers add their pics to listing [message #112339] Tue, 17 March 2015 12:09 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

I cannot add any photos when render machine is working. Please stop this service when designer editing his listing.

Thanks!
 Topic: Conflicting printability status
Conflicting printability status [message #112099] Fri, 13 March 2015 18:08 UTC
avatar Brian_Richardson  is currently offline Brian_Richardson
Messages: 106
Registered: February 2013
Go to my shop
Senior Member
This model has 100% success rate, and is all green in the model checker, but I am unable to list it for sale because it says it is unprintable?
index.php?t=getfile&id=92981&private=0
index.php?t=getfile&id=92982&private=0

  • Attachment: Capture 2.PNG
    (Size: 301.56KB, Downloaded 34 time(s))

  • Attachment: Capture.PNG
    (Size: 82.61KB, Downloaded 33 time(s))

 Topic: shopping Cart doesn't work
shopping Cart doesn't work [message #112091] Fri, 13 March 2015 14:39 UTC
avatar jpice  is currently offline jpice
Messages: 1
Registered: January 2015
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Junior Member
I try to add products to my shopping Cart but they aren't showing up. Bought and printed in the past but just quit working yesterday anyone else having problems?
 Topic: Shapeways printability check not adequate
Shapeways printability check not adequate [message #111887] Mon, 09 March 2015 17:50 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

No comments...
index.php?t=getfile&id=92438&private=0

Is it printable in silver or not?

I cannot offer this item for sales because Shapeways test not adequate. These 4 elements are absolutely identical by generative way (circular pattern).

 Topic: Shapeways renders not centered
Shapeways renders not centered [message #111680] Fri, 06 March 2015 13:15 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

Why rendered pictures become not centered? Please see below.

index.php?t=getfile&id=92019&private=0
index.php?t=getfile&id=92020&private=0

 Topic: Shop Inventory does not work
Shop Inventory does not work [message #111436] Tue, 03 March 2015 13:00 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi all,

I just uploaded several models as addition to 700+ public models in my shop. New models have status "private", but it filter not working. So I cannot find my new uploaded models.

Thanks.
 Topic: Incorrect Pricing in Shop Inventory
Incorrect Pricing in Shop Inventory [message #111356] Sun, 01 March 2015 22:09 UTC
avatar Brian_Richardson  is currently offline Brian_Richardson
Messages: 106
Registered: February 2013
Go to my shop
Senior Member
Several items shown in my Shop's Inventory are marked as not for sale, when the are for sale, and show up in my shop. Both the fairy and Cerberus are for sale in my shop, but are marked as not for sale in the inventory page.
index.php?t=getfile&id=91296&private=0

  • Attachment: Capture.PNG
    (Size: 1.17MB, Downloaded 28 time(s))

 Topic: Filter "not for sale" and "private" works incorrectly.
Filter "not for sale" and "private" works incorrectly. [message #110847] Fri, 20 February 2015 12:02 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi all,

I have 68 pages of models (12 items per page) in Shop Inventory globally and 58 pages (12 items per page) as "private, not for sale". However, I have 31 pages (12 items per page) in my shop for sale. Most of my models in public shop looks as not for sale in Shop Inventory.

Why? Shop Inventory does not work???
Thanks.
 Topic: Uploaded pictures not saved
Uploaded pictures not saved [message #110536] Sun, 15 February 2015 12:12 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

When I edit my listing with added prices, I set item for sales, then add pictures to listing, set material for and set it picture as default image. Then I proceed to product review page. As result - my picture is loss... absolutely! I need to re-upload it in this case. Is it normally?

Thanks.
 Topic: Number of page with listings not saved
Number of page with listings not saved [message #110535] Sun, 15 February 2015 10:44 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi,

It not good idea to get only first page with items during editing process on listings. Shapeways does not remember the page where I work. Could you fix it?

Thanks.
 Topic: item will not appear in shop
item will not appear in shop [message #110476] Sat, 14 February 2015 10:49 UTC
avatar periocus  is currently offline periocus
Messages: 33
Registered: March 2013
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Member
I have been searching the froum on my topic, but did not find something similar.

I have opend an item for sale, but it will not appear in the shop as the other three items do. It is in the correct categorie. All marks and prices are set.
https://www.shapeways.com/product/WCHT9W5WW/stadthaus-2-1-22 0-z-scale

Categorie:
https://www.shapeways.com/shops/Periocus?section=1%3A220+-+G ebaeude&s=0

It is the only item currently in print and i like to avoid a reupload due to that.

Does anyone know what might be the cause? Thank you very much.

[Updated on: Sat, 14 February 2015 10:54 UTC]

 Topic: A challenge for the Shapeways renderer?
A challenge for the Shapeways renderer? [message #110458] Sat, 14 February 2015 00:56 UTC
avatar gibell  is currently offline gibell
Messages: 403
Registered: May 2009
Go to my shop
Senior Member
This model looks really bizarre in the SW render, at least in metal. It does not have flat faces on the left and right sides as it appears in the screen shot below. All the faces are curved.

The renderer seems unable to get the reflective faces correct. It seems to look fine in WSF, so it must be the reflecting surface that is causing problems?
index.php?t=getfile&id=89175&private=0

  • Attachment: Stienmetz.jpg
    (Size: 12.73KB, Downloaded 64 time(s))

[Updated on: Sat, 14 February 2015 00:59 UTC]

 Topic: Shapeways not able to save new prices from csv on 280+ models (4700+ rows)
Shapeways not able to save new prices from csv on 280+ models (4700+ rows) [message #110449] Fri, 13 February 2015 19:01 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
index.php?t=getfile&id=89133&private=0

Hi,

This picture I see during several hours but prices does not been updated. Pick it manually? Any suggestions? More over, ping from Shapeways become more than several seconds.

Thanks.

  • Attachment: csvWrong2.jpg
    (Size: 828.55KB, Downloaded 26 time(s))

 Topic: Csv uploading error
Csv uploading error [message #110415] Fri, 13 February 2015 10:17 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
Go to my shop
Senior Member
Hi all,

I got error during uploading modified csv file. Please see attached file for finding my errors.

UP. It was solved by changing of regional settings for Excel.

Hovewer, problem in uploading new prices because downloaded original by Shapeways csv file is wrong. On several items (Ring_d21.5_PEsrx201Oca311iFR011x011-wax for example) csv file contains the prices for unavailable for sales materials (steel, for example). These strings get error of uploading csv. Please see attached screenshots.

index.php?t=getfile&id=89065&private=0
index.php?t=getfile&id=89066&private=0
index.php?t=getfile&id=89067&private=0

As result, the new prices do not apply.

UP. Solved by creating price politics for all available materials in Excel (in csv).

At present time this process of price updating for about 280 models still not finished (several hours). What will be for 1000+ models next week?

[Updated on: Fri, 13 February 2015 14:06 UTC]

 Topic: can't get some products labelt as status "sell"
can't get some products labelt as status "sell" [message #110293] Wed, 11 February 2015 10:21 UTC
avatar microarc  is currently offline microarc
Messages: 1
Registered: May 2012
Go to my shop
Junior Member
Hello,

my products are showen in the "Shop Inventory" in the right way but I cant get them laybelt as "for sell" ( ->Not For Sale by microarc).
If I used som filter like "For Sale Products" the same produkts are shown as (€15.79 by microarc).
This is really annoying for managing the inventory.
with the Beta status ther ist the same problem.

Hope the is a quick solution.

best regards

microarc

 Topic: Search in My Models & Sell
Search in My Models & Sell [message #109474] Mon, 02 February 2015 16:49 UTC
avatar PrettySmallThings  is currently offline PrettySmallThings
Messages: 42
Registered: February 2012
Go to my shop
Member
I find the updated search tools nearly unusable. Some of these are clear bugs, others perhaps suggestions.

1. Search in My Models has problems with punctuation & special characters. Searches for 1:24 or (Set of 5) yield no results.
2. Search on the Sell page is very responsive, and works with partial search terms. I can start typing, and it immediately returns results that start with the typed letters. But My Models does not work the same way. For example, I have 20+ private models that start with 48QA. I used to be able to pull up those models with just that search term and order them with a few clicks, but now search in My Models yields no results. Now I have look up the full name on my hard drive, or search tirelessly through page by page to find the model I need.
3. The tag search for sell is awesome, but until there's a way to batch edit tags (CSV! CSV!) it's useless to anyone with a big archive.
4. And since the tag search, responsive search, & filters all work so well on Sell, why can't we have them in my models? My models allows easy ordering, especially on big orders for wholesale or resale, and I really need the same functions as the sell page.
 Topic: Sometimes no "nice" render in Creations Section
Sometimes no "nice" render in Creations Section [message #109465] Mon, 02 February 2015 08:16 UTC
avatar NikkruGadgets  is currently offline NikkruGadgets
Messages: 155
Registered: January 2014
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Senior Member
Hi,

If looked at the "Creations", many models are shown with the default render instead of with the nice one https://www.shapeways.com/designer/NikkruGadgets even though the nice render is set as default and is also visible if the item is clicked.

The weird thing is that it's not consistent, since some of the items do have the nice renders in the Creations list.... and some don't. I don't really see a pattern or reason why some work and some don't.
It would be nice to have nice renders for all models.

Best regards,
Nik


Organic, miniatures, visualization and animation http://www.nikkrugadgets.de/home/home-eng/
 Topic: Full Color Sandstone not displaying in color in the shop
Full Color Sandstone not displaying in color in the shop [message #109444] Sun, 01 February 2015 19:55 UTC
avatar MisterSugarcube  is currently offline MisterSugarcube
Messages: 1
Registered: April 2014
Go to my shop
Junior Member
http://i.imgur.com/EZJPgAc.png

http://puu.sh/fl1jt/c06392198b.jpg

Though the texture appears fine in the preview window on the Model and Details tabs, and it's checked off as fine on the 3D view page, the store page only displays it like this;

http://puu.sh/fl1rd/85b60517ab.jpg

Where's the color gone? I have multiple other full color sandstone models that display just fine.

[Updated on: Sun, 01 February 2015 19:56 UTC]

 Topic: View product link doesn't work -- or the product page is broken
View product link doesn't work -- or the product page is broken [message #109346] Sat, 31 January 2015 06:19 UTC
avatar GetaVe  is currently offline GetaVe
Messages: 3
Registered: October 2011
Go to my shop
Junior Member
As the title suggests, the product link / page is not working for one of my products. (same product as my previous post).
 Topic: Vanishing Models
Vanishing Models [message #109138] Thu, 29 January 2015 00:37 UTC
avatar Mechanoid  is currently offline Mechanoid
Messages: 124
Registered: October 2010
Go to my shop
Senior Member
Since the major update to the system, I have had upwards of 30 models that have vanished from public view, as well as even from my own models list. I found a few through old orders. Models that I pulled from sale while issues are being looked at, have now also vanished. And I'v had models I removed long ago, pop up out of now where.

What Gives?


Is this a new way of trying to make me close my shop, or what?


I.D.I.C. = Infinite Diversity in Infinite Combinations
 Topic: Co-creator email bug
Co-creator email bug [message #108579] Thu, 22 January 2015 18:15 UTC
avatar lensman  is currently offline lensman
Messages: 1698
Registered: December 2009
Go to my shop
Shapie Expert

I have no co-creator items in my shop and yet today I received an email saying that I have a co-creator model to upload and that it is overdue from 1970!!

Secret Love Pendant 2wing 3056386 Premium Silver Premium Silver cm³ 1970-01-01 Overdue


I have let Customer Support know, just posting this in case anyone else got this weird email.


Glenn ------ My Website Third Dimension Jewellery
 Topic: Public profile vs Shop - product's order
Public profile vs Shop - product's order [message #108538] Thu, 22 January 2015 09:12 UTC
avatar StefanoAlberti  is currently offline StefanoAlberti
Messages: 129
Registered: June 2013
Go to my shop
Senior Member
Hi,

the order of my products in my public profile is different from the one in my shop.
Before the update they had the the same order as in the Shop Inventory.

Public profile:
https://www.shapeways.com/designer/StefanoAlberti

Shop:
https://www.shapeways.com/shops/StefanoAlbertiDesign

I'm not sure it's a bug, but I think it was better before the update.

Thanks,
Stefano





 Topic: search filtering
search filtering [message #108406] Mon, 19 January 2015 22:45 UTC
avatar marco_gruebler  is currently offline marco_gruebler
Messages: 1
Registered: January 2015
Go to all my models
Junior Member
hello.
i would suggest a way to filter search results (or shops the same)
it would be nice to be able to filter, eg by material, or stl file available for free download

thanks shapeways team!
 Topic: Model viewer bug on the Edit model page
Model viewer bug on the Edit model page [message #108329] Sun, 18 January 2015 19:48 UTC
avatar a3dlei  is currently offline a3dlei
Messages: 14
Registered: December 2014
Go to my shop
Junior Member
https://www.shapeways.com/forum/index.php?t=msg&&th= 24141&goto=108324#msg_108324

ty
 Topic: downloading/uploading same file error
downloading/uploading same file error [message #107546] Fri, 09 January 2015 00:43 UTC
avatar MrNibbles  is currently offline MrNibbles
Messages: 145
Registered: August 2012
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Senior Member
Not sure if this is a bug but it is odd. If I download a compressed x3d formatted file from my account, and then upload the EXACT same compressed file as an update to another model the system does not recognize the zipped file. I can work around this by uncompressing the file and then uploading the uncompressed file, but why does this need to be done?

I haven't had giant model files yet that need to be compressed so this is a unique problem so far. But if I need to in the future is there a preferred way to compress files for upload?
 Topic: Credit Card Billing Address With Different Country
Credit Card Billing Address With Different Country [message #105951] Tue, 23 December 2014 10:25 UTC
avatar turbobits  is currently offline turbobits
Messages: 1
Registered: December 2014
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Junior Member
If I am shipping my product to another country, but my credit card is registered in my home country, Shapeways forces the billing address country to be the destination country. This means I need to pay with Paypal to accomplish the checkout. I imagine this means more fees for Shapeways. It's something you should look into.

[Updated on: Tue, 23 December 2014 10:26 UTC]

 Topic: android mobile shapeways app
android mobile shapeways app [message #105569] Fri, 19 December 2014 08:28 UTC
avatar Frequency  is currently offline Frequency
Messages: 1
Registered: December 2014
Go to my shop
Junior Member
It would be really cool if there were an android optimized app to, view, and buy products, or at least an app for the shop owners to access their ships and stay in touch with other members, maybe even upload stl files if their device can do it.


Frequency
 Topic: Website Breakdown
Website Breakdown [message #104109] Mon, 01 December 2014 23:13 UTC
avatar AndreMW  is currently offline AndreMW
Messages: 1
Registered: February 2014
Go to all my models
Junior Member
Hello

I wanted to order some game pieces and due to an error made by the designer i was notified that the print has been canceled.
No problem I thought and tried to order a different object. Well, instead of ordering it I had website breakdowns from 11.00-12.00pm CET and was not able to order the object and when finally the website was online I no longer could use the CYBER20 discount.

I am little bit annoyed by this.

Hopefully you can help me,

André Winter
 Topic: Wall thickness tool
Wall thickness tool [message #104095] Mon, 01 December 2014 20:44 UTC
avatar JACANT  is currently offline JACANT
Messages: 684
Registered: July 2011
Go to my shop
Senior Member
I am not getting an image of the model in the wall thickness tool.
I have tried different models and materials.

I use Windows 7 Firefox 33.1.1

index.php?t=getfile&id=79757&private=0

 Topic: Centered text in Shapeways emails
Centered text in Shapeways emails [message #103478] Sat, 22 November 2014 18:21 UTC
avatar dcyale  is currently offline dcyale
Messages: 149
Registered: February 2013
Go to my shop
Senior Member
PLEASE PLEASE change the code that is centering the text in the emails I have gotten from Customer Service. It is hard to read and for some reason bugs me way more than it should.

Dave Yale
 Topic: Cancel Order button not working
Cancel Order button not working [message #100225] Fri, 03 October 2014 11:42 UTC
avatar ramon9000  is currently offline ramon9000
Messages: 2
Registered: July 2014
Go to all my models
Junior Member
My order status is pending.
When I click on the cancel order button the page goes a dark grey colour and I can see the words
"The requested content cannot be loaded".
This happens on firefox and chrome so I think its a bug in Shapeways' website.
Anybody else seeing this?
I've emailed shapeways yesterday, no response yet.
How do I cancel this order?

 Topic: Upload file in ZIP, won't use MM
Upload file in ZIP, won't use MM [message #98864] Thu, 18 September 2014 19:50 UTC
avatar LeRoy3rd  is currently offline LeRoy3rd
Messages: 1
Registered: September 2014
Go to all my models
Junior Member
I messaged customer service, but it looks like they didn't even read my email. Since then, I've done several more tests. Here's what's wrong:

When I upload a model in collada format, the dimensions are perfect, but when I put the SAME collada file into a ZIP, the dimensions are wrong when it's uploaded.

How I confirmed this:

Test 1
-Made a solid (6 sided) cube at 20cm3 (200mm3) (20cm x20cm x20cm, or 200mm x 200mm x 200mm)
-Exported model as a collada file (dae)
-Uploaded collada file to Shapeways (selecting millimeters as the input unit)
-The dimensions are as expected: 20cm x 20cm x 20cm

Test 1a
-Used the SAME collada file from "Test 1"
-Put file into a ZIP
-Uploaded collada file to Shapeways (selecting millimeters as the input unit)
-The dimensions are wrong. 0.508cm x 0.508cm x 0.508cm


Test 2
-Made a solid (6 sided) cube at 10cm3 (100mm3) (10cm x10cm x10cm, or 100mm x 100mm x 100mm)
-Exported model as a collada file (dae)
-Uploaded collada file to Shapeways (selecting millimeters as the input unit)
-The dimensions are as expected: 10cm x 10cm x 10cm

Test 2a
-Used the SAME collada file from "Test 2"
-Put file into a ZIP
-Uploaded collada file to Shapeways (selecting millimeters as the input unit)
-The dimensions are wrong. 0.254cm x 0.254cm x 0.254cm

At this point, I notice a patter... 0.254cm?? I know there are 2.54 cm per inch, so I look at inches, it says 0.1 x 0.1 x 0.1

Odd...

I look at the file (on shapeways) for the 200mm cube, under inches it says: 0.2 x 0.2 x 0.2

Finally getting somewhere, it's interpreting ym dimensions as INCHES instead of MILLIMETERS, but ONLY when the file is IN A ZIP.

For the next test, I did the same as above, but selected "inches" as the input unit instead of millimeters. No change. Then, as a last ditch effort, I uploaded AGAIN, selected "inches" then "millimeters" thinking maybe the radio button was "stuck" on the back end. No dice.

With my testing, I can now use a zip file to upload my models and images, but I have to model in mm as if the units are 100mm = 0.1in. Please take a look at th9is and fix it as it's very inconvenient.

Again, the EXACT SAME file works perfectly when uploaded alone, but the dimensions are in INCHES when the SAME file is uploaded inside a zip.

I've attached the collada file and the SAME files in a zip for you to test with.

Thanks for the help,
LeRoy Wood IIII

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