| Forum: Bug Reporting & Site Feedback |
|---|
| Topic: Excessive email notifications |
|---|
| Excessive email notifications [message #68010] Tue, 14 May 2013 21:09 UTC |
|
|
I am subscribed to a sub-section of the forums for email notifications if a new topic is posted.
Today for one new post I received 7 email notifications, occasionally I get just the one notification email, however mostly there is a minimum of two, often three and sometimes more.
Paul
|
|
|
| Topic: Problem with earring or cufflink uploads? |
|---|
| Problem with earring or cufflink uploads? [message #66931] Fri, 26 April 2013 21:22 UTC |
|
|
I have now twice uploaded an earring file with two identical models of the same piece in the file. Each time Shapeways system is only showing ONE of the earrings and pricing everything accordingly. Bizarre. I have double checked the file in Netfabb and both models appear. I have notified Support but since it's the weekend I thought I might get some feedback here first.
Glenn ------ My Website Third Dimension Jewellery
|
|
|
| Topic: turntable showing wrong texture |
|---|
| turntable showing wrong texture [message #65844] Tue, 09 April 2013 20:14 UTC |
|
|
Hi there,
The turntable has the wrong texture mapped in some areas. The 3d still render looks fine. Should I be concerned?
Thanks,
Andrew
|
|
|
| Topic: Rejected Projects and Guidelines |
|---|
| Rejected Projects and Guidelines [message #64599] Thu, 21 March 2013 15:56 UTC |
|
|
Here lately I have had a great many projects that used to print very well, now are being rejected for bad guidelines, that were already corrected. Case in point. Last year I had a file that had some shell issues that got rejected. Those issues were corrected and the corrected file was then uploaded. The corrected project then printed very well in WSF material. Now someone just ordered it in FUD, and they rejected it for thin wall issues and sent me a complaint pic, showing the same ORIGINAL shell issues from last year that were already corrected.
Is anyone else having similar issues with ShapeWays here in the last couple of months?
Samantha
|
|
|
| Topic: Shop Inventory page missing results |
|---|
| Shop Inventory page missing results [message #64406] Tue, 19 March 2013 06:03 UTC |
|
|
|
I only have 52 models that are displayed to the public, but when I click on the "Shop Inventory" page, I get a message saying "Sorry, we didn't find any results. Please try searching again." All I want to do is change the default order my models are displayed in. I tried a workaround, updating the models with a new copy of the file, but that didn't work. I set up different categories, but the default is still to display all shop sections, and I'd like to put them in some kind of order without someone having to change to a different display order option.
|
|
|
| Topic: Sipped in Future? |
|---|
| Sipped in Future? [message #64249] Sat, 16 March 2013 10:00 UTC |
|
|
I know shapeways has slogan: Made in the Future
But they alreddy complette Shipping in future 
I was browsing thro my old orders, and this order was shipped 2012 ...
[Updated on: Sat, 16 March 2013 10:01 UTC]
|
|
|
| Topic: Incorrect Link on Community Page |
|---|
|
| Topic: Model's Shop Section Tags not visible |
|---|
| Model's Shop Section Tags not visible [message #62373] Tue, 19 February 2013 12:28 UTC |
|
|
Hello
When editing a model, the "Categories" and "Tags" are always visible. However, the "Shop Section" is only displayed, when the model is visible to ohter and for sale.
I like to have everything organized before I put a model up for sale. Can this be changed so that the "Shop Section" is always tehre?
Happens on Firefox and IE.
Greetings
Dragoman
|
|
|
| Topic: PayPal experiencing issues temporarily |
|---|
| PayPal experiencing issues temporarily [message #60958] Mon, 28 January 2013 16:17 UTC |
|
|
Hi Guys,
Just to let you know, PayPal is experiencing issues at the moment and payments made to Shapeways (we use PayPal) are going through but your order does not show up in "My Order" right away.
Rest assured your order is going through, it's just a delay on the side of PayPal so no need to order twice. If you did order twice, please contact service@shapeways.com and we will refund you straight away.
PayPal is working to resolve the issue, as we are, so please bear with us it shouldn't be long!
Best,
Natalia
https://www.x.com/content/update-1-issue-receiving-instant-p ayment-notifications-ipns-jan-27
[Updated on: Mon, 28 January 2013 17:20 UTC]
Community Manager | Shapeways
|
|
|
| Topic: Can't update model |
|---|
| Can't update model [message #60061] Sat, 12 January 2013 00:06 UTC |
|
|
Hi, I'm trying to update my model ( http://www.shapeways.com/model/445794/ ) but it seems to do nothing after I've uploaded the new model. I'm sure I remember doing it before, has anything changed?
-iSay
www.shapeways.com/shops/icraft
|
|
|
| Topic: Increase the size of allowed file attachments to PMs |
|---|
| Increase the size of allowed file attachments to PMs [message #59363] Sun, 30 December 2012 12:08 UTC |
|
|
The max allowed filesize for attachments to forum posts is 64MB - for some reason the max filesize I can send via PM is 977KB.
More and more recently, I find myself helping other people with their model files - for those model files that are 'broken' the only options for the client to send the file over are direct via email (if their email provider allows 'larger files') or by using a 3rd party service such as dropbox.
Please can the PM filesize allowance be upgraded so that decent sized files can be sent via PM.
Cheers,
Paul
p.s. Thanks for upgrading the amount of PMs that can be stored 
|
|
|
| Topic: VRML 2.0 Color NOT Supported |
|---|
| VRML 2.0 Color NOT Supported [message #57100] Mon, 19 November 2012 17:03 UTC |
|
|
My VRML 2.0 files were being rejected at upload.
I determined that the Shapeways VRML reader did not like the Color array method for specifying part colors.
Hand editing the files to use a Material spec fixed the upload issue.
Please add support for the Color specification.
|
|
|
| Topic: Erratic site behaviour |
|---|
| Erratic site behaviour [message #56262] Sat, 03 November 2012 17:18 UTC |
|
|
I'm having some problems with Shapeways website.
It loads randomly at distance of minutes.
Some times it's slow, some times it loads parts of the site, no images or no css etc.
I can't track down if the problem is due to the tornado still, or it's my ISP playing with DNS.
My connection should be ok though, because I can load other websites without problems.
BTW I'm in Italy.
Abide.
|
|
|
| Topic: Uploading .wrl files seems to be allot harder these days... |
|---|
| Uploading .wrl files seems to be allot harder these days... [message #56153] Mon, 29 October 2012 12:18 UTC |
|
|
Not sure if this is a bug or a user error but just incase please see my post here:
http://www.shapeways.com/forum/index.php?t=msg&goto=5615 2&#msg_56152
thx
See more of my 3D scanning/printing adventures here: http://3dpersons.com/ or statyou.com
|
|
|
| Topic: Creator 2d to 3d fails, Browser and OS information inside. |
|---|
|
| Topic: PayPal (yes, again) |
|---|
| PayPal (yes, again) [message #55513] Wed, 17 October 2012 17:34 UTC |
|
|
As a new ShapeWays customer and long-time Business Analyst, I have to voice my view to you regarding PayPal.
PayPal is a great tool for the very small business, entrepreneur, or housewife selling items out of the house. But, once a business begins to grow, PayPal is not the best choice for credit card payment fulfillment.
As has been documented many, many places online, PayPal can and has frozen users' accounts without having to provide a reason. Also, they do not have any appeals process in place; so, getting an account released takes weeks or even months if you are lucky. What would happen if one disgruntled customer calls PayPal and they get that one sympathetic customer service rep who decides to freeze ShapeWays' account? How long could you operate like this? What would happen to your customer base?
On top of this, PayPal's latest Terms and Conditions take away the users' right to sue them. Users are forced to use an arbitration process of PayPal's choosing.
PayPal's fees are outrageous. Enough said on that.
Last, but not least, PayPal is not a bank or financial institution, so they are not bound by any country's Laws, or Banking Rules & Regulations with regard to customer protection and rights. They are free to charge what they want and do what they want, without fear of any retribution.
Have your CEO or CFO stop by your local bank and inquire into setting up a merchant account to accept credit card payments online. Continue to accept PayPal along with your new ACH account and I think you will see the benefits right away. A huge benefit is that payments get deposited into your account within 24 hours and not after 7 to 10 days.
This post turned-out to be a lot longer than I anticipated, but I do feel really strongly about this. I stopped using PayPal years ago simple for the fees and their not having to follow any banking rules – it was just too risky, even for my personal use.
Please, offer your customers another option for credit card processing other than PayPal.
Robert L.
aka CountZero
|
|
|
| Topic: not all added tags are saving, must refresh every 3 tags |
|---|
| not all added tags are saving, must refresh every 3 tags [message #55484] Wed, 17 October 2012 11:20 UTC |
|
|
|
When I try to add 27 or so tags to my model, only the first 10 gets added, then I can only add 3 tags at a time, otherwise none of the rest are saving. I have to refresh the page to continue adding in sets of 3. Sometimes only 2 tags are saved. Sometimes just 1.
[Updated on: Wed, 17 October 2012 11:23 UTC]
|
|
|
| Topic: Product Variants Mod goes to blank page |
|---|
| Product Variants Mod goes to blank page [message #54859] Thu, 04 October 2012 14:29 UTC |
|
|
When I use your Product Variants Mod and click the link to add the product to the shopping cart, often, though not always, the next web page served is BLANK! (see attached image file) This is quite disconcerting, as one suspects something has gone wrong! The item is correctly added to the cart.
I've tried several browsers and it happens in them all.
Richard
|
|
|
| Topic: Friday Finds got lost |
|---|
|
| Topic: Exclude Vendor From View |
|---|
| Exclude Vendor From View [message #53393] Thu, 30 August 2012 20:35 UTC |
|
|
Before I can spend any more time browsing vendor offerings at this site I need to get the option to exclude any given vendor from my view. This exclusion list should be a part of my profile and I should be able to place a vendor on that list by right clicking on the vendor's name and marking it excluded (there might be other useful options available with such a right click.)
There are vendors that are creating very special purpose parts and their list of parts goes on for pages when browsing certain categories. There are also vendors who produce things of absolutely no interest to me and vendors who offer just plain junk. Until I have the ability to filter them out of my browsing results I will be absent and spending no money on any vendor. When I get one of the regular Shapeways emails saying that this feature has been implemented I'll be back.
Thanks
|
|
|
| Topic: profile pic? |
|---|
| profile pic? [message #53087] Fri, 24 August 2012 15:42 UTC |
|
|
There does not appear to be a way to add a profile picture. The "edit" button allows for file selection but then nothing is done with the selected file.
It needs to be fixed, or needs instructions/error messages added.
0 hr: art & technology ( 0-hr.com )
|
|
|
| Topic: Bog preview, any tips? |
|---|
| Bog preview, any tips? [message #52822] Sun, 19 August 2012 11:02 UTC |
|
|
So, i have recently made a model using the Mineways program, and the file/model/whatever looks fine on my machine, but the preview seriousely is bogging up.
http://www.shapeways.com/model/671083/freddy_fred5_s_mc_hous e.html?key=b32f1dfd925e7bf95eb51e136b166454
How it looks for me atm:
How it is local:
EDIT:
Managed to make it function better, put still, i have problems... Now some parts of it are white, still looks normal here though.
[Updated on: Sun, 19 August 2012 11:19 UTC]
|
|
|
| Topic: Pages need titles |
|---|
| Pages need titles [message #52111] Mon, 30 July 2012 22:05 UTC |
|
|
I looked at the design rules page for large WSF models earlier today and wanted to go back to the page to check some dimensions and wall thicknesses - easy, just look in my history folder... D'oh! Here's what most of Shapeways pages look like in IE8.0 History
Please can Shapeways webpages have titles (i.e. title meta tag), not only is it easier for us mere mortals to find what we've already looked at, but search engines find this information useful too.
Cheers,
Paul
|
|
|
| Topic: Forum titles are blank |
|---|
| Forum titles are blank [message #51803] Tue, 24 July 2012 23:51 UTC |
|
|
All the forum pages (threads or indices) are titled "Shapeways", no info at all.
While at it, Preview message is not decorated as button. Yesterdat Submit one wasn't either, but today it is in the post form. None of them are in the preview area.
|
|
|
| Topic: My Models page Default Behaviour |
|---|
| My Models page Default Behaviour [message #51633] Sat, 21 July 2012 02:11 UTC |
|
|
Is it possible to set the My Models page sort order to anything other than Newest as the default load behaviour?
Thanks
|
|
|
| Topic: About the homepage |
|---|
| About the homepage [message #50806] Wed, 04 July 2012 17:02 UTC |
|
|
It just struck me that the first thing new visitors to Shapeways see is this;
Create, share, upload, discover - where's purchase?
Also, looking at it from another angle - perhaps 'Discover' could also have links to what Shapeways is all about?
|
|
|
| Topic: When is a URL not a URL? |
|---|
| When is a URL not a URL? [message #50459] Wed, 27 June 2012 16:11 UTC |
|
|
So I just uploaded a video, http://www.youtube.com/watch?v=et34sow7kW0 however the URL I was trying to copy & paste into the product pages kept getting rejected as 'Not a YouTube Video'- I figured out why though, it was because I was trying to c&p the link from my YouTube video manager whilst signed in where the URL is formed as https://www.youtube.com/watch?v=et34sow7kW0 (still a valid URL but not recognised by Shapeways website)
Anyhow, this is more as an FYI rather than bug report for others that may experience the same 'problem'.
Paul
|
|
|
| Topic: 6/6 Release Notes |
|---|
| 6/6 Release Notes [message #49500] Thu, 07 June 2012 02:48 UTC |
|
|
Today we released a few new features as well as improvements and a bug fix. Here are the notes from today's release:
Bug
- 3D render is updated immediately when a new version of a model is uploaded.
New
- Wall thickness checks are displayed on product detail edit pages. Read more here.
- BETA Shop Inventory Management has been released. Users can switch to the old shop inventory. Read more here.
- Display notification added to experimental squishy material on the product detail page.
Improvement
- The order of materials in the product detail edit page is the same as the product detail page.
- Updated the default forum avatar image.
|
|
|
| Topic: Images Update |
|---|
| Images Update [message #49205] Thu, 31 May 2012 00:57 UTC |
|
|
Hi guys, we've released a small update today to the way images are handled on the site. Images that were previously stretched or skewed should be properly sized now and images that are much wider or skinnier than 'standard' image sizes have a small border placed around them. This is similar to movies being letterboxed when a widescreen version is shown on a smaller TV.
We're still working on a long term solution that will involve redesigning a few key pages to elegantly accomodate image sizes, but this should help.
There is currently one issue with this release that we're aware of:
1) The default forum avatar looks funky.
This should be resolved shortly.
One additional benefit of this release is that most public images are now loaded from a CDN, which should make most pages load a bit faster
Director of Product - Shapeways
|
|
|
| Topic: Model Available / Not Available views |
|---|
| Model Available / Not Available views [message #48680] Sat, 19 May 2012 12:52 UTC |
|
|
Let's say you're viewing all your models with the "Not For Sale" tab checked... Now you click on one of those models to go to its detail page... Done, now click your Back button in your browser and you should return to the page you were just on, right? Wrong. You get taken back to page One with ALL your models viewable again.
If you want to continue where you left off you now have to repeat the whole procedure...
Not a huge bug considering all that still needs to be addressed here, but worth mentioning anyway.
Glenn
Glenn ------ My Website Third Dimension Jewellery
|
|
|
| Topic: CSV price bug |
|---|
| CSV price bug [message #47927] Sat, 05 May 2012 13:20 UTC |
|
|
It appears that model page edits or markup page edits can yield strange values in the PRICE column of the downloaded CSV. I had made some changes to some models via their edit mode pages which resulted (in the subsequently downloaded CSV) in zeros or negative values for the prices. The negative PRICE values were the same as the correct MARKUP values, only negative. I then found the markup editor page via the forum (http://www.shapeways.com/myshop/markup) and made changes to some of my items while reordering all of them. Immediately afterward I downloaded the updated CSV which now shows ALL negative versions of the MARKUP values within the PRICING column. Still the MARKUP column is fine.
The same incorrect price values show when importing into both OpenOffice and Google Docs.
This seems to defeat the purpose of having a CSV for markup changes in the first place, as it's necessary to see Shapeways' prices in order to decide on a reasonable markup value.
|
|
|
| Topic: zip file as attachment |
|---|
| zip file as attachment [message #47368] Mon, 23 April 2012 10:54 UTC |
|
|
When a zip folder is attached to a PM, the folder becomes corrupt and the contents can not be unpacked.
|
|
|
| Topic: A Typo on the Blog |
|---|
 A Typo on the Blog [message #46887] Thu, 12 April 2012 19:56 UTC |
|
|
Hello! I tried to comment on the post itself but it seems my boyfriend's laptop doesn't have cookies enabled or something.
Anyways, there is a typo on the recent blog post about how to get your product featured on Shapeways. An "l" is missing from the third word in the phrase "Display to Public"... So it actually says "Display to Pubic"! Thought I should try to let someone know so they can change it, haha.
Enjoys spending 98 hours a week learning, making and designing stuff. The picture of me as a kid is... pretty much what you're dealing with.
|
|
|
| Topic: Forum comment error? |
|---|
|
| Topic: gluing together and priming Frosted Ultra Detail parts |
|---|
| gluing together and priming Frosted Ultra Detail parts [message #46429] Wed, 04 April 2012 03:51 UTC |
|
|
Hi Everybody,
Quick question, besides using crazy glue or epoxy, are there any other good options for gluing together Frosted Ultra Detail parts? What about model cement from Testers (for styrene and ABS plastic kit models)? Or how about "welding" liquid styrene glues that can be applied with a syringe that basically melt parts together?
Also, has anyone had any luck with using primers on Frosted Ultra Detail parts? If so, what has worked without melting the material?
Thanks,
-Jon
-Jon Pope
If it was easy, everyone would do it.....
|
|
|
| Topic: Model view distorted |
|---|
| Model view distorted [message #39720] Fri, 02 December 2011 07:58 UTC |
|
|
Hello,
on the model page there are those "steering buttons" which are RIGHT in the middle of the box, thus in the middle of the model.
I understand the "intuitive" concept, but nevertheless, those buttons should not cover 50% of your model view ... 
My idea is, put those buttons elsewhere - a user who is doing 3D should be able to handle the model rotation from outside the box as well.
If not, well, those ones will never be 3D customers anyway ^^
Here an example, of what I mean: Nice steering bar , hehe ..^^
Leave your EGO behind and the universe will open up ....
|
|
|
| Topic: Add Pewter as a Material |
|---|
| Add Pewter as a Material [message #38703] Wed, 16 November 2011 21:13 UTC |
|
|
|
According to to your Silver page the process uses Lost Wax casting to make the item. I'd like to suggest that you add English Pewter to your list of options.
|
|
|
| Topic: Blender |
|---|
| Blender [message #38185] Tue, 08 November 2011 19:51 UTC |
|
|
Hi,
I apologize if this issue has already been addressed, but I was wondering why Blender isn't offered as a link on the Creator page along with Sketchup, Wings, etc., ? It is a feature-rich opensource program that is offered for free download and seems to be ripe for a site like this... at least with my noobie-shallow understanding of it anyway 
—Chaz
|
|
|
| Topic: Shop inventory managment (old) |
|---|
| Shop inventory managment (old) [message #37301] Tue, 25 October 2011 10:38 UTC |
|
|
Hi,
When using the old shop invetory manager to move models about, clicking on a different page results in the 'My Shop' main page being reloaded, it is then necessary to click on the 'Shop Inventory' tab again to get to the inventory manager... too much clicking.
Paul
|
|
|
| Topic: Sizing options and shop entities |
|---|
| Sizing options and shop entities [message #37268] Mon, 24 October 2011 19:05 UTC |
|
|
Hi, maybe its been requested before but here are some possible suggestions for improvement
when model upload set default model size to for example iches or millimeters which can be set in the user account. i know its just 1 click but i like automation
linking several models in your shop to a parent entity so that multipart designs in different materials can also be bought as 1 product in the shop, this way multipart or set products can be offered at a set price
autorendering a 30 frame animated gif of a rotating uploaded model. put it on a nice shapeways.com platter so ppl can easily put their designs in the spotlight by pushing to social media. make it reflect the material chosen.
the java plugin still causes hickups for me here and there. sometimes the plugin just needs a page refresh. sometimes the controls center on the plugin window. i fear not many shop visitors have the plugin, and call me lazy but i try to concentrate on the design not on the renders. in the end photos are much better though.
i used a firefox plugin a while back which lets you slide between photos on flickr, i think a similar environment to explore designs on keywords for shapeways would be nice. a virtual 3d shapeways gallery would be brilliant.
also consider people ordering a nice silver pendant, it would be nice to offer the customer a nice selection of cords. or say the designer orders 20 silver chains for a pendant, delivers them to their shapeways ´postbox´ and links them to a certain product in the shop. users could be charged per volume used for storage.
or, facilitate or support community bulk buys of such products. this will result in lower purchasing costs. this idea can apply to other categories like robotics where people design the chassis and parts, and the required components eg arduinos for a working design are delivered by shapeways. i know you could just link to an external site for these items to be ordered, but on the extra postage the buyer saves, shapeways maybe could make money, especially on bulk prices. and, most importantly, the designer can offer a more complete product for a better price.
|
|
|
Search
