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Forum: Buying
 Topic: Refunds, Store Credits, and Math
Refunds, Store Credits, and Math [message #100392] Sun, 05 October 2014 13:42 UTC
avatar PeregrineStudios  is currently offline PeregrineStudios
Messages: 321
Registered: September 2012
Go to my shop
Senior Member
Hi all,

I've been in conversation with Shapeways about a recent order that had two models cancelled. I used store credit for part of the order. All of the money that was paid out of PayPal was refunded, but the store credit was not refunded, either as credit OR through PayPal. I contacted service and received these replies:

Quote:

Dear Christian,

Thanks for your email.
We are returning $48.47 in total, but since you have used a store credit to cover part of this order, the refund has been split into two payments:
$37.10 (store credit)
$11.37 (credit card payment)[probably meant PayPal]


Quote:

Dear Christian,

You already had the store credit from previous order and you used it towards this order.
Since the models have been rejected, we have refunded everything.
I hope that explains it.


Something about that seemed off to me, however. I did some basic math and sent a reply to customer service. I'll also post it here because I really do want to know which of us is grossly misunderstanding the math involved, me or service. Here's what I sent to service:

Quote:

Let's do some math. For the sake of ease I won't take the 10% discount into account and I'll assume I only ordered the two pendants, this is just an example.

[ModelName] (Polished Silver): $53.86
[ModelName] (Polished Bronze): $36.97

Total cost: $90.83

Let's assume I have $100 in my PayPal, and count up my total 'currency', including the pre-existing store credit.

$100 + 37.10 = $137.10

So in total, including the store credit, I have $137.10 to spend.

I then place my order, using up my store credit in the process.

$137.10 - $90.83 = $46.27

However, the two models are cancelled. The one in Polished Bronze is cancelled before the order is charged, so rather than a refund you simply don't charge me for it. So, our new numbers:

$137.10 - $53.86 = $83.24

Then the second one is cancelled, but instead of a full refund, I am only issued a refund of $11.37, and you consider the matter closed.

$83.24 + 11.37 = $94.61

But... wait! I used to have a total of $137.10 available to use for ordering, yet after everything being (apparently) refunded, I now only have $94.61! That right there, is you stealing $42.49 from me.

Again, these numbers are not all accurate, I was just using some example numbers in some places and I didn't take the 10% discount into account. But you should be able to clearly see, I've been diddled by Shapeways here. The total amount of 'currency' I have available to order has decreased, which would not happen if everything was fully refunded.


I really would appreciate thoughts on this from all of you. I don't have any objections to math in principle but I sometimes it can get a little obscure for me. I really do think I'm right in this situation, though.

[Updated on: Sun, 05 October 2014 13:44 UTC]

 Topic: Russia
Russia [message #98829] Thu, 18 September 2014 13:54 UTC
avatar Freakazoitt  is currently offline Freakazoitt
Messages: 69
Registered: July 2013
Go to my shop
Member
Please please please do something with Russia

http://www.memes.at/faces/whyyy_low.jpg

I can't believe it's the worst plase on Earth for postal shipment.

Maybe there's some other delivery service than UPS possible

[Updated on: Thu, 18 September 2014 13:54 UTC]

 Topic: Billing Address P.O. Box
Billing Address P.O. Box [message #83708] Thu, 23 January 2014 16:57 UTC
avatar Kubius  is currently offline Kubius
Messages: 1
Registered: January 2014
Go to all my models
Junior Member
Hi. I was thinking of setting up a shop to sell some designs and I hadn't yet set up a billing address.

The billing address form says it doesn't allow P.O. boxes but I thought that was only for shipping addresses.
Can I use a P.O. box for the billing address?
 Topic: Other ways of shipping to Russia
icon9.gif  Other ways of shipping to Russia [message #64429] Tue, 19 March 2013 14:02 UTC
avatar Phantom1235  is currently offline Phantom1235
Messages: 1
Registered: December 2012
Go to all my models
Junior Member
Why it's not possible to ship into Russia with USPS or some other postal service? Sad
 Topic: gift message
gift message [message #61379] Tue, 05 February 2013 04:43 UTC
avatar Tamfang  is currently offline Tamfang
Messages: 17
Registered: April 2012
Go to my shop
Junior Member
While I was in another city recently, a stranger did me a favor, and as thanks I've sent her one of my sculptures. Unfortunately there's no way in the ordering process to write a note to the recipient — so I'll have to find another way to say, "You don't know me but in about a week you're going to get a strange package"!
 Topic: sample kit problems
sample kit problems [message #48748] Tue, 22 May 2012 03:38 UTC
avatar Chavenelle2  is currently offline Chavenelle2
Messages: 10
Registered: May 2012
Go to all my models
Junior Member
My sample kit included a booklet with details of many printing materials. I also received samples, but the link a, b, c etc to from the foldout to the samples is not there. Exactly what are the printing material samples I received. Thanks for our attention
 Topic: Which manufacturer is best?
Which manufacturer is best? [message #45108] Fri, 09 March 2012 00:18 UTC
avatar Juvenile Giraffe  is currently offline Juvenile Giraffe
Messages: 1
Registered: March 2012
Go to all my models
Junior Member
Greetings--
I am very new to the 3D printing scene and I would like to hear this community's opinions on a very broad question: which manufacturer of 3D printers and equiptment is the best? By best I mean the company which produces the most popular, highest quality and most reliable equiptment and has the greatest potential for growth and best future (in general). Of course, no company will fit all of these criteria, but what I'm looking for is the company that you like most, and why. From the limited research I've done, 3D Systems looks good, but I could be way off.

Thanks a lot-
JG
 Topic: Price discrepancy for materials
Price discrepancy for materials [message #42634] Tue, 24 January 2012 04:38 UTC
avatar daenris  is currently offline daenris
Messages: 1
Registered: December 2011
Go to all my models
Junior Member
I've uploaded a model that I was planning to get printed in Alumide. The materials comparison sheet says that Alumide is 1.99 / cm. WSF is 1.40/cm. My model is listed as costing $81.57 in WSF, so the model has a volume of approx 57.19 cubic cm. So to get it printed in Alumide it should be 115.31, however the price listed for Alumide is $189.34.

So I checked all the other prices and compared with the materials sheet.
WSF Polished = 101.59 = correct
RSF = 101.84 = correct
Frosted Ultra Detail = 334.42 = incorrect (204.59)
Frosted Detail = 230.59 = incorrect (141.68)
White Detail = 284.73 = incorrect (172.50)
Sandstone = 73.79 = incorrect (45.89)
Stainless Steel = 761.12 = incorrect (463.52)
Gold Plated = 764.12 = incorrect (466.52)
Antique Bronze = 762.62 = incorrect (465.02)
Alumide = 189.34 = incorrect (115.31)

I'm not sure if there's something very obvious that I'm missing or what's going on with this. Any thoughts?

Edit: Okay, I checked my model's volume in netfabb and it reports it as 94.27 cubic cm. This actually makes most of the prices above correct, but then the WSF (and colors, and polished) too low, so there's still some discrepancy somewhere.

Edit2: And nevermind... just saw another forum post that mentions a discount on WSF for volume greater than 20cm. Didn't notice it on the materials page because I wasn't looking to use WSF.

Thanks.

[Updated on: Tue, 24 January 2012 04:52 UTC]

 Topic: Information
Information [message #36626] Fri, 14 October 2011 07:13 UTC
avatar giacomanu  is currently offline giacomanu
Messages: 2
Registered: October 2011
Go to my shop
Junior Member
Dear friends,
As you see, I'm a new user of shapeways and I'm not so clever with forums...
I'd just like to know if anyone can help me, giving me any information or suggestions to sell my products, or better, to let customers find them.
Moreover, should anyone tell me if there is really the possibility of good affairs?
In a few days will be available my new serie special for Christmas.
Please visit my site.
Bye
 Topic: Are Shapeways now shipping customer orders faster than ours?
Are Shapeways now shipping customer orders faster than ours? [message #32105] Fri, 05 August 2011 11:56 UTC
avatar tebee  is currently offline tebee
Messages: 436
Registered: December 2010
Go to my shop
Senior Member
I've Just had notice that a customer order in WSF placed on the 2nd of August has now shipped - less than three days !

But one of my own orders placed on 26th July - also in WSF - has not even gone into production yet . So are you giving higher priority external customer orders is is it just that my own order is more complicated a bulk pack rather than 5 individual items ?

i'm not complaining about this BTW - it's probably a good policy if it exists, just curious.

Tom
 Topic: Material samples
Material samples [message #19481] Thu, 21 October 2010 06:19 UTC
avatar roofoo  is currently offline roofoo
Messages: 254
Registered: August 2008
Go to my shop
Senior Member
Hi, I was wondering when the next batch of material samples will be sent out. I ordered mine over a month ago and still haven't gotten one. Thanks!

EDIT: Nevermind, I checked my mailbox today and the sample package was in it! Hehe, I should have waited 24 hours before posting. Ah well. Very Happy

[Updated on: Fri, 22 October 2010 01:06 UTC]


http://www.eyephoriadesign.com http://www.shapeways.com/shops/eyephoriadesign http://www.etsy.com/shop/eyephoriadesign
 Topic: How to handle additional information to UPS?
How to handle additional information to UPS? [message #19389] Tue, 19 October 2010 13:56 UTC
avatar Tommy_2Tall  is currently offline Tommy_2Tall
Messages: 113
Registered: August 2009
Go to my shop
Senior Member
Hi!

I live in an apartment building with code-lock at the front/main entrance.
Several orders have been delivered to my door in spite of that but understandably there have been occasions where they are not let in by neighbours and such.
Sometimes they even go that "extra mile" and look up my cellphone number when they are there.

I think that my current/latest order will have to be retrieved from their "local" distribution center (not really nearby in my case).
It has happened once before and it took quite a while to get there and back.

Has anyone else encountered this problem?
How do you solve it?

Since UPS doesn't seem to get my phone number even though it's listed in my Shapeways profile I've been thinking about adding my phone number as a part of my address.
But that might mess things up for them if it's not recognized as a "normal" address.

Any other ideas?

[Updated on: Tue, 19 October 2010 13:58 UTC]

 Topic: Weird volume or billing cavities
Weird volume or billing cavities [message #8952] Thu, 14 January 2010 03:12 UTC
avatar stannum is currently online stannum
Messages: 1016
Registered: May 2009
Go to my shop
Shapie Expert
I want to know if enclosed cavities are billed or they must have a hole, because I think I read somewhere that trapped material wasn't billed. Yes, the cavities have normals pointing in (and outer shells point out). Even billing those handful of cm3, the price vs rought "bounding box" seems to be off (the BB is just 16 cents more, but I think there are a bit more "air" outside the model). So no idea what is going on, please help.

A line saying "your model is X cm3" would be a nice addition to owner page data, as well as more units while uploading (cm at least) and select/override for all formats (.wrl, meter as fixed default... waste of precission... and re-upload).

(Edit:)

OK, I figured what it was, it seems Blender3D is a bit special when saving .wrl with textures. Importing back showed vertices without faces for untextured polygons (the inner shells). Yep, the original file had all faces but the result of loading the .wrl had some floating points in air. New day, new different bugs.

The suggestion about volume info still holds, it could even report mesh stats like number of vertices and faces (triangles only? quads?), so you can verify your data reached Shapeways without weird loses.

[Updated on: Thu, 14 January 2010 18:05 UTC]

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