Search Search  
Today's Messages (OFF)  | Unanswered Messages (ON)

Forum: Buying
 Topic: Prosthetic limbs feline,canine and avian
Prosthetic limbs feline,canine and avian [message #149819] Wed, 15 June 2016 10:48 UTC
avatar a_m_johnson  is currently offline a_m_johnson
Messages: 1
Registered: June 2016
Go to all my models
Junior Member
I was curious if it were possible here to have some prosthetic limbs made for veterinary use we currently have a chicken with no upper or lower beak, a cat with a missing front limb and a large breed dog with a missing back limb. If you can't do those here maybe point me in the right direction?

CUSTOM DISCOUNT CODE(S) [message #146558] Sat, 21 May 2016 16:44 UTC
avatar SacredLife  is currently offline SacredLife
Messages: 13
Registered: December 2014
Go to my shop
Junior Member
I'm sure I can't be the first one to mention this option, but when I searched the forums... I didn't see any posts about it. So let me give you an example:

I sell my artwork on a site called, and they have a "Limited Time Promotion" option that let's artists choose a specific piece of artwork, apply a custom price and promo time limit... then pixels creates a promotional page for the product with a unique URL.

Now that may be a bit more than what I feel is needed here on shapeways. All we really need here are Unique Custom Discount codes for each Shop that have a 'percentage setting' that can be changed and saved, and maybe an 'Active/Non-Active' checkbox too.

We know the discount system for shop owners is in place already, so I don't think it would be all that complicated to add it to the 'customer' checkout. If the Shop owners set discount code is active, it's applied, if it's not active... then no discount.

Having this option will definitely help Shop Owners drive more customers to their shapeways stores, and most likely generate more sales as well.

Just food for thought, but I'd really love to be able to run Limited Time Discount Sales, if not for individual products... then at least for the entire shop.

 Topic: How can I add credit to account?
How can I add credit to account? [message #142633] Mon, 18 April 2016 09:21 UTC
avatar billrey  is currently offline billrey
Messages: 5
Registered: February 2012
Go to all my models
Junior Member
I need to add credit to my Shapeways account. I have a grant where I need to hand in receipts before I can do the actual printing, so I want to top up my account for use later.

How do I do this?

 Topic: Different addresses
Different addresses [message #142129] Tue, 12 April 2016 23:25 UTC
avatar daniel_mac_esp  is currently offline daniel_mac_esp
Messages: 1
Registered: April 2016
Go to all my models
Junior Member
It is possible to ship to United States but have the billing address in other country ?
I'm going to be in the United States for a while and wanted to save some money if possible.

Thanks in advance
 Topic: When shipped, are the 3D prints labeled with the material when you get them?
When shipped, are the 3D prints labeled with the material when you get them? [message #137072] Tue, 16 February 2016 09:06 UTC
avatar aachisuto  is currently offline aachisuto
Messages: 19
Registered: October 2008
Go to my shop
Junior Member
I'm wanting to use the same model to check out a few different materials and I wanted to know if they would be labeled which item is printed with what material when they are shipped so I'll know which one is which. I'm wanting to test out the white strong and flexible polished, the white strong and flexible, the white acrylic, the frosted ultra detail and the transparent acrylic using my custom model (so I can see what the materials look like at earring sized detail). Since most of these look pretty much the same color-wise, I wanted to be sure that I would know which ones were which when I got them since I intend to order them together.

If someone knows if the items come labeled please let me know! Otherwise I'll probably have to break the orders up into separate shipments so I'll be able to tell which ones are what material.
 Topic: Why only 1 part per listing for precious metals?
Why only 1 part per listing for precious metals? [message #134496] Thu, 21 January 2016 12:04 UTC
avatar paulelderdesign  is currently offline paulelderdesign
Messages: 1
Registered: August 2012
Go to my shop
Junior Member
Hi there. My customers are getting confused with my item for sale here
Orions Belt silver

This doesn't happen on any of my other products and is losing me sales. Please change the way the precious metal is uploaded, i'm sure I'm not the only one who has this issue.

 Topic: Garmin male to male mount
Garmin male to male mount [message #134378] Wed, 20 January 2016 20:14 UTC
avatar jmartinez5  is currently offline jmartinez5
Messages: 1
Registered: January 2016
Go to all my models
Junior Member
I bought a garmin varia light, the issue is that my bike handle bar doesn't support the mount provided, the mount in the light is female so i neeed a male ti male mount to attach it to a regular female garmin mount.

I hope i make my self clear, im in mexico city

 Topic: Can you add payment in Bitcoin or Litecoin?
Can you add payment in Bitcoin or Litecoin? [message #130569] Sat, 02 January 2016 17:07 UTC
avatar MixerMan  is currently offline MixerMan
Messages: 0
Registered: January 2016
Go to all my models
Junior Member

Is it possible to add payment in bitcoin or litecoin? It's way easier.

 Topic: 15 Days of Deal
15 Days of Deal [message #129976] Sun, 20 December 2015 07:55 UTC
avatar XYMMET3  is currently offline XYMMET3
Messages: 0
Registered: June 2013
Go to my shop
Junior Member
Checked out with the promo code for free shipping.
Directed to PayPal.
Informed could not pay through PayPal at this time.
Price changed; shipping charged.
Entered promo code.
Says invalid or expired.
Tried many times.
Still invalid even though not yet 11:59 PST.
Not happy.
 Topic: more basic wrapping than gift box?
more basic wrapping than gift box? [message #120174] Wed, 29 July 2015 14:57 UTC
avatar corymogk  is currently offline corymogk
Messages: 0
Registered: August 2014
Go to all my models
Junior Member

Is there an option to have a simple box without the silver bow? I'm ordering a few prints and if I could get each in a basic box (could be any color) without a ribbon it would help me with the next phase of distribution.

 Topic: Wanting something new and different
Wanting something new and different [message #116468] Sun, 31 May 2015 00:48 UTC
avatar djdirty_713  is currently offline djdirty_713
Messages: 0
Registered: October 2013
Go to all my models
Junior Member
Ok seriously a little aggravated. How has no one ever made a 3d printed MLP FIM shift knob.
I've seen them cut and polished out of aluminum with cutie marks. So if that can be made and look good
so should a 3d one. I know full color is a pain and expensive. I've also had one made by a guy on eBay, it looks very unrefined.

Is there anyone here that can make a Vinyl Scratch (Funko style preferred) shift knob of her head only. In full color also. The last one you can look at it and tell it was 3d printed because the layering is extremely visible. I paid around $62 for it. I'm tired of getting the run around and getting screwed on quality. It also seems like I have to go to the deepweb just to find the damn file types. Seriously wtf!?!?

If people are willing to pay why not make what they are asking for?
Here etsy and deviant art have nothing like what I'm looking for and some of the time I find some that can make it but apparently are to busy to even think about it. (Not directed to agentarrow)
At least he tried but problems with the files mostly can't be helped.

So begging anyone to do this 😢
 Topic: Purchase notification
Purchase notification [message #114363] Thu, 23 April 2015 01:26 UTC
avatar shawn_halayka  is currently offline shawn_halayka
Messages: 97
Registered: April 2015
Go to my shop
I don't have a shop, and I don't plan on having one. That said, if I mark a model as for sale will I get some kind of notification when someone buys it?

I want to limit the number of times a model can be purchased.

Thanks for any information that you can provide.


Edit: I guess I need to have a shop to get notifications.

[Updated on: Fri, 24 April 2015 15:13 UTC]

 Topic: Bags the metal products come with - Tarnish protective?
Bags the metal products come with - Tarnish protective? [message #111716] Sat, 07 March 2015 08:28 UTC
avatar Minime  is currently offline Minime
Messages: 0
Registered: March 2014
Go to all my models
Junior Member
Hi folks...

Just curious about the bags Shapeways sends the metal products in... are these bags tarnish protective? or are they just decorative cute bags?

 Topic: USPS shipment to Aus stuck in NY- no reply from shapeways
USPS shipment to Aus stuck in NY- no reply from shapeways [message #111427] Tue, 03 March 2015 06:34 UTC
avatar Serin  is currently offline Serin
Messages: 0
Registered: August 2013
Go to my shop
Junior Member
What gives?
Surely they're not in the business of just leaving people screwed by the inept service of USPS hanging?

Edit: shapeways responded, happily they will reprint stuff if it fails to be delivered. Much relief.

[Updated on: Tue, 03 March 2015 12:35 UTC]

 Topic: usps woes
usps woes [message #108878] Sun, 25 January 2015 18:10 UTC
avatar packingprotons  is currently offline packingprotons
Messages: 0
Registered: December 2014
Go to my shop
Junior Member
The excitement of seeing how my print turned out is being deluded by my battle with USPS to find out where this package is.

it got shipped on MLK day. it's now sunday and no sign in sight. I got a delivery notice on saturday, of course an update an hour before the post office closes, saying it was in the post office closest to work. So, I drive all the way down there in 30 minutes, and get there in just enough time to find out it's NOT at that post office like the tracking said, but ANOTHER local post office. So, I go all the way down to the real one...get there at 1PM on the dot...and of course they are closed and the lady wouldn't let me in for a quick package pickup.

taking bets on whether or not it'll be there tomorrow.

has anyone had this much trouble with usps and shapeways? I'm just going to pay extra for UPS next time.
 Topic: Refunds, Store Credits, and Math
Refunds, Store Credits, and Math [message #100392] Sun, 05 October 2014 13:42 UTC
avatar PeregrineStudios  is currently offline PeregrineStudios
Messages: 376
Registered: September 2012
Go to my shop
Senior Member
Hi all,

I've been in conversation with Shapeways about a recent order that had two models cancelled. I used store credit for part of the order. All of the money that was paid out of PayPal was refunded, but the store credit was not refunded, either as credit OR through PayPal. I contacted service and received these replies:


Dear Christian,

Thanks for your email.
We are returning $48.47 in total, but since you have used a store credit to cover part of this order, the refund has been split into two payments:
$37.10 (store credit)
$11.37 (credit card payment)[probably meant PayPal]


Dear Christian,

You already had the store credit from previous order and you used it towards this order.
Since the models have been rejected, we have refunded everything.
I hope that explains it.

Something about that seemed off to me, however. I did some basic math and sent a reply to customer service. I'll also post it here because I really do want to know which of us is grossly misunderstanding the math involved, me or service. Here's what I sent to service:


Let's do some math. For the sake of ease I won't take the 10% discount into account and I'll assume I only ordered the two pendants, this is just an example.

[ModelName] (Polished Silver): $53.86
[ModelName] (Polished Bronze): $36.97

Total cost: $90.83

Let's assume I have $100 in my PayPal, and count up my total 'currency', including the pre-existing store credit.

$100 + 37.10 = $137.10

So in total, including the store credit, I have $137.10 to spend.

I then place my order, using up my store credit in the process.

$137.10 - $90.83 = $46.27

However, the two models are cancelled. The one in Polished Bronze is cancelled before the order is charged, so rather than a refund you simply don't charge me for it. So, our new numbers:

$137.10 - $53.86 = $83.24

Then the second one is cancelled, but instead of a full refund, I am only issued a refund of $11.37, and you consider the matter closed.

$83.24 + 11.37 = $94.61

But... wait! I used to have a total of $137.10 available to use for ordering, yet after everything being (apparently) refunded, I now only have $94.61! That right there, is you stealing $42.49 from me.

Again, these numbers are not all accurate, I was just using some example numbers in some places and I didn't take the 10% discount into account. But you should be able to clearly see, I've been diddled by Shapeways here. The total amount of 'currency' I have available to order has decreased, which would not happen if everything was fully refunded.

I really would appreciate thoughts on this from all of you. I don't have any objections to math in principle but I sometimes it can get a little obscure for me. I really do think I'm right in this situation, though.

[Updated on: Sun, 05 October 2014 13:44 UTC]

 Topic: Billing Address P.O. Box
Billing Address P.O. Box [message #83708] Thu, 23 January 2014 16:57 UTC
avatar Kubius  is currently offline Kubius
Messages: 0
Registered: January 2014
Go to all my models
Junior Member
Hi. I was thinking of setting up a shop to sell some designs and I hadn't yet set up a billing address.

The billing address form says it doesn't allow P.O. boxes but I thought that was only for shipping addresses.
Can I use a P.O. box for the billing address?
 Topic: gift message
gift message [message #61379] Tue, 05 February 2013 04:43 UTC
avatar Tamfang  is currently offline Tamfang
Messages: 0
Registered: April 2012
Go to my shop
Junior Member
While I was in another city recently, a stranger did me a favor, and as thanks I've sent her one of my sculptures. Unfortunately there's no way in the ordering process to write a note to the recipient — so I'll have to find another way to say, "You don't know me but in about a week you're going to get a strange package"!
 Topic: sample kit problems
sample kit problems [message #48748] Tue, 22 May 2012 03:38 UTC
avatar Chavenelle2  is currently offline Chavenelle2
Messages: 0
Registered: May 2012
Go to all my models
Junior Member
My sample kit included a booklet with details of many printing materials. I also received samples, but the link a, b, c etc to from the foldout to the samples is not there. Exactly what are the printing material samples I received. Thanks for our attention
 Topic: Which manufacturer is best?
Which manufacturer is best? [message #45108] Fri, 09 March 2012 00:18 UTC
avatar Juvenile Giraffe  is currently offline Juvenile Giraffe
Messages: 0
Registered: March 2012
Go to all my models
Junior Member
I am very new to the 3D printing scene and I would like to hear this community's opinions on a very broad question: which manufacturer of 3D printers and equiptment is the best? By best I mean the company which produces the most popular, highest quality and most reliable equiptment and has the greatest potential for growth and best future (in general). Of course, no company will fit all of these criteria, but what I'm looking for is the company that you like most, and why. From the limited research I've done, 3D Systems looks good, but I could be way off.

Thanks a lot-
 Topic: Price discrepancy for materials
Price discrepancy for materials [message #42634] Tue, 24 January 2012 04:38 UTC
avatar daenris  is currently offline daenris
Messages: 0
Registered: December 2011
Go to all my models
Junior Member
I've uploaded a model that I was planning to get printed in Alumide. The materials comparison sheet says that Alumide is 1.99 / cm. WSF is 1.40/cm. My model is listed as costing $81.57 in WSF, so the model has a volume of approx 57.19 cubic cm. So to get it printed in Alumide it should be 115.31, however the price listed for Alumide is $189.34.

So I checked all the other prices and compared with the materials sheet.
WSF Polished = 101.59 = correct
RSF = 101.84 = correct
Frosted Ultra Detail = 334.42 = incorrect (204.59)
Frosted Detail = 230.59 = incorrect (141.68)
White Detail = 284.73 = incorrect (172.50)
Sandstone = 73.79 = incorrect (45.89)
Stainless Steel = 761.12 = incorrect (463.52)
Gold Plated = 764.12 = incorrect (466.52)
Antique Bronze = 762.62 = incorrect (465.02)
Alumide = 189.34 = incorrect (115.31)

I'm not sure if there's something very obvious that I'm missing or what's going on with this. Any thoughts?

Edit: Okay, I checked my model's volume in netfabb and it reports it as 94.27 cubic cm. This actually makes most of the prices above correct, but then the WSF (and colors, and polished) too low, so there's still some discrepancy somewhere.

Edit2: And nevermind... just saw another forum post that mentions a discount on WSF for volume greater than 20cm. Didn't notice it on the materials page because I wasn't looking to use WSF.


[Updated on: Tue, 24 January 2012 04:52 UTC]

 Topic: Information
Information [message #36626] Fri, 14 October 2011 07:13 UTC
avatar giacomanu  is currently offline giacomanu
Messages: 0
Registered: October 2011
Go to my shop
Junior Member
Dear friends,
As you see, I'm a new user of shapeways and I'm not so clever with forums...
I'd just like to know if anyone can help me, giving me any information or suggestions to sell my products, or better, to let customers find them.
Moreover, should anyone tell me if there is really the possibility of good affairs?
In a few days will be available my new serie special for Christmas.
Please visit my site.
 Topic: Are Shapeways now shipping customer orders faster than ours?
Are Shapeways now shipping customer orders faster than ours? [message #32105] Fri, 05 August 2011 11:56 UTC
avatar tebee  is currently offline tebee
Messages: 478
Registered: December 2010
Go to my shop
Senior Member
I've Just had notice that a customer order in WSF placed on the 2nd of August has now shipped - less than three days !

But one of my own orders placed on 26th July - also in WSF - has not even gone into production yet . So are you giving higher priority external customer orders is is it just that my own order is more complicated a bulk pack rather than 5 individual items ?

i'm not complaining about this BTW - it's probably a good policy if it exists, just curious.

 Topic: Material samples
Material samples [message #19481] Thu, 21 October 2010 06:19 UTC
avatar roofoo  is currently offline roofoo
Messages: 258
Registered: August 2008
Go to my shop
Senior Member
Hi, I was wondering when the next batch of material samples will be sent out. I ordered mine over a month ago and still haven't gotten one. Thanks!

EDIT: Nevermind, I checked my mailbox today and the sample package was in it! Hehe, I should have waited 24 hours before posting. Ah well. Very Happy

[Updated on: Fri, 22 October 2010 01:06 UTC]
 Topic: How to handle additional information to UPS?
How to handle additional information to UPS? [message #19389] Tue, 19 October 2010 13:56 UTC
avatar Tommy_2Tall  is currently offline Tommy_2Tall
Messages: 1
Registered: August 2009
Go to my shop
Junior Member

I live in an apartment building with code-lock at the front/main entrance.
Several orders have been delivered to my door in spite of that but understandably there have been occasions where they are not let in by neighbours and such.
Sometimes they even go that "extra mile" and look up my cellphone number when they are there.

I think that my current/latest order will have to be retrieved from their "local" distribution center (not really nearby in my case).
It has happened once before and it took quite a while to get there and back.

Has anyone else encountered this problem?
How do you solve it?

Since UPS doesn't seem to get my phone number even though it's listed in my Shapeways profile I've been thinking about adding my phone number as a part of my address.
But that might mess things up for them if it's not recognized as a "normal" address.

Any other ideas?

[Updated on: Tue, 19 October 2010 13:58 UTC]

 Topic: Weird volume or billing cavities
Weird volume or billing cavities [message #8952] Thu, 14 January 2010 03:12 UTC
avatar stannum  is currently offline stannum
Messages: 1278
Registered: May 2009
Go to my shop
Shapie Expert
I want to know if enclosed cavities are billed or they must have a hole, because I think I read somewhere that trapped material wasn't billed. Yes, the cavities have normals pointing in (and outer shells point out). Even billing those handful of cm3, the price vs rought "bounding box" seems to be off (the BB is just 16 cents more, but I think there are a bit more "air" outside the model). So no idea what is going on, please help.

A line saying "your model is X cm3" would be a nice addition to owner page data, as well as more units while uploading (cm at least) and select/override for all formats (.wrl, meter as fixed default... waste of precission... and re-upload).


OK, I figured what it was, it seems Blender3D is a bit special when saving .wrl with textures. Importing back showed vertices without faces for untextured polygons (the inner shells). Yep, the original file had all faces but the result of loading the .wrl had some floating points in air. New day, new different bugs.

The suggestion about volume info still holds, it could even report mesh stats like number of vertices and faces (triangles only? quads?), so you can verify your data reached Shapeways without weird loses.

[Updated on: Thu, 14 January 2010 18:05 UTC]



We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.