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Forum: Official Announcements
 Topic: Bigger Bounding Box for Dyed & White Strong & Flexible Polished Plastic
Bigger Bounding Box for Dyed & White Strong & Flexible Polished Plastic [message #104657] Wed, 10 December 2014 18:18 UTC
avatar SavIsSavvy  is currently offline SavIsSavvy
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Announcing a Bigger Polished Strong & Flexible Bounding Box!
index.php?t=getfile&id=80791&private=0

Thanks to a little R&D, we are excited to expand our current bounding box limitation for dyed & white Strong & Flexible from 150 x 150 x 150mm to 150 x 150 x 200mm

This means that our entire Strong & Flexible Plastic family is iPhone 6 Plus case friendly! We look forward to seeing the colorful creations you polish with this expanded bounding box.

What other bounding boxes would you like to see expanded?

  • Attachment: box.jpg
    (Size: 82.65KB, Downloaded 63 time(s))


Savannah, your Shop Owner Coach/Global Community Manager
 Topic: Cyber Monday 20% off EVERYTHING ON SITE!
Cyber Monday 20% off EVERYTHING ON SITE! [message #104073] Mon, 01 December 2014 15:37 UTC
avatar natalia  is currently offline natalia
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The big holiday sales continue!

For TODAY ONLY you get 20% off EVERYTHING on the site - your own models and anything in the marketplace.

Use code CYBER20 at checkout. once you enter the code wait 3 seconds for it to apply before you hit it again!

happy shopping!

Natalia and the team
:-)

The fine print:

This promotion is non-transferable and valid once per customer with a maximum discount of $100. 20% discount applies only to 3D printed products, not gift cards, sample kits, shipping, wrapping, or other services. If you order a design during the promotion period that cannot be printed, we cannot apply discounts to future orders (even if these designs are repaired). If you return your purchase, you will be refunded the amount paid. Offer expires December 1 at 11:59pm PST.

[Updated on: Wed, 10 December 2014 19:28 UTC] by Moderator


Shapeways Community Manager
 Topic: Holiday Shipping Times - everything you need to know to get your order by Christmas
Holiday Shipping Times - everything you need to know to get your order by Christmas [message #103828] Wed, 26 November 2014 23:36 UTC
avatar natalia  is currently offline natalia
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Hey guys!

It's that time of year when we all wait WAY TOO LONG to order gifts...so in order to prep you, we've created a whole page of the holiday shipping times for all materials.

You can always see our best estimate of your order's delivery date directly in your cart, or use the dates below for our marketplace materials.

USA:
index.php?t=getfile&id=79176&private=0

Europe:
index.php?t=getfile&id=79177&private=0

Rest of World:
index.php?t=getfile&id=79178&private=0

[Updated on: Wed, 26 November 2014 23:38 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes Nov 20th: Porcelain Pilot, Shop Owner Tools improvements
Weekly Release Notes Nov 20th: Porcelain Pilot, Shop Owner Tools improvements [message #103383] Fri, 21 November 2014 17:55 UTC
avatar natalia  is currently offline natalia
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Hey guys,

A few of the updates and improvements we've made this week (and last!)

*We announced our newest porcelain material, and today we are starting to let people into the pilot program.
* Adding featured shops to the gift guide
* Adding our holiday shipping lead times to the product page - for easier shopping for you and your customers
* Sales Overview Spreadsheet Improvements
* Improvements to @mention notification email
* Contact form attachment support
* Surface machine cc's in more places so it's easier to see your pricing

[Updated on: Fri, 21 November 2014 17:57 UTC]


Shapeways Community Manager
 Topic: Target opens a shop on Shapeways using ShapeJS
Target opens a shop on Shapeways using ShapeJS [message #102786] Tue, 11 November 2014 19:50 UTC
avatar natalia  is currently offline natalia
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Hey guys,

Last week we announced that Target was the first major retailer to embark on 3D printing with Shapeways, debuting an exclusive holiday collection of customizable charms, rings and ornaments in the Target Shapeways Shop. You can read all about it in this blog post

It's awesome to see 3D printing moving more in the mainstream, and we hope that once Target start promoting their Shapeways shop, many new shoppers will come to our marketplace to buy their holiday gifts...both from Target's shop..and yours!

i'm excited because we know that once someone is shopping on Shapeways, they tend to buy from several different shops - so the more shops we have on Shapeways, the better it is for everyone...and having big brands on Shapeways (like the My Little Pony's) just means more shoppers.

The other exciting thins is that in order to create customizable products, Target is using ShapeJS, a developer tool we launched earlier this year that makes adding your personal touch to products even easier. Using this technology, Target enables you to "be the designer," truly styling products without having to open up CAD. If you're interested in using ShapeJS to customize your shop's products, try it out here.

There's also a lively discussion in the ShapeJS Forum Thread for tips with playing around with code.






Shapeways Community Manager
 Topic: Weekly Release Notes October 1st: Repricing preview, CSV fix and Part Count
Weekly Release Notes October 1st: Repricing preview, CSV fix and Part Count [message #100077] Thu, 02 October 2014 14:53 UTC
avatar natalia  is currently offline natalia
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This week, we preview the new pricing structure for XSF and Steel. Read all about it - and the ensuing discussion - here

First off, here's the BEST PAGE we have so far to explain HOW the new pricing structure works:
https://www.shapeways.com/support/pricing

A quick guide to new pricing:

Strong and Flexible Plastic

$1.50/part
$0.28/material cm3
$0.21/machine cm3

Metalic Plastic

$1.50/part
$0.56/material cm3
$0.32/machine cm3

Steel

$6.00 per part
$5.00 per cm3


CSV File Updated
So you can bulk edit your markups, and we fixed it so it wasn't timing out when people who had a large number of models tried to download it.

Model Edit page
We've added 'Part Count' and 'Machine Space' to your Model Edit to help make the values we're using in pricing more clear

http://cl.ly/image/2h0B2f3k2a0y/Screen%20Shot%202014-10-01%20at%205.10.40%20PM.png


Shapeways Community Manager
 Topic: Weekly Release Notes September 25th: Holiday shipping times
Weekly Release Notes September 25th: Holiday shipping times [message #99238] Thu, 25 September 2014 17:06 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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This week we added that checkout carts will reflect country-senstive material deadlines for the upcoming holidays!

Oh and we hit 20,000 shops!
index.php?t=getfile&id=72191&private=0

[Updated on: Thu, 25 September 2014 17:14 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Into Airplanes, Drones & Aerospace?
Into Airplanes, Drones & Aerospace? [message #94166] Thu, 17 July 2014 18:28 UTC
avatar SavIsSavvy  is currently offline SavIsSavvy
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We're heading to EAA's Airventure in Oshkosh, Wisconsin at the end of July and we want to invite you to join us!!

The Event is:
Monday, July 28th-Sunday, August 3rd

You Can Take Part By:
Email Savannah@Shapeways.com if you want to join us at our booth
Send your products to us here at HQ with information about your work and will share it in our booth!

More details on the blog. Feel free to comment or ask questions in either spot.

Happy Flying!


Savannah, your Shop Owner Coach/Global Community Manager
 Topic: Announcing 3D Printing in Platinum, 18k Gold, 14k Rose Gold & 14k White Gold!
Announcing 3D Printing in Platinum, 18k Gold, 14k Rose Gold & 14k White Gold! [message #92746] Wed, 25 June 2014 23:38 UTC
avatar natalia  is currently offline natalia
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Today, Shapeways got a whole lot shinier! We're excited to launch a new suite of materials for our precious metals family. Introducing:
http://www.shapeways.com/blog/uploads/golds-blog.jpg
Platinum: This bright silver-white material is extensively hand-polished to a smooth sheen. A rare metal, Platinum is recognized as being the most precious of all precious metals. Jewelers often select this material for its durability while consumers love it for its luster.
18k Gold: Brighter and more vibrant than 14k Gold, it contains a higher percentage of gold.
14k Rose Gold: Its pinkish tint adds a touch of warmth and romance to any design.
14k White Gold: For a more subtle look, it resembles silver with just a hint of gold.

Like our 14k Gold, all of these metals are 3D printed in wax then cast. Therefore, they all share the same design rules, so it's easy for you jewelers to enable current designs in these new finishes.

Here at Shapeways, we're proud to support jewelers. We're one of the only 3D printing companies to widely offer these new precious metals to everyone, and, with our other jeweler-friendly materials such as 14k Gold, Sterling Silver, and Castable Wax, we now have the most options available for 3D printing jewelry!

Give them a try and let us know what you think!

Natalia

[Updated on: Wed, 25 June 2014 23:41 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: June 11th: Faster Lead Times for Metals, Shop Owner tools, shopper help
Weekly Release Notes: June 11th: Faster Lead Times for Metals, Shop Owner tools, shopper help [message #91805] Thu, 12 June 2014 12:36 UTC
avatar natalia  is currently offline natalia
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Speedy release this week, featuring:

New MUCH faster lead times for Silver Family, the Steel Family, Gold Plated Brass and 14k Gold . Read all about it!
Check it out:
index.php?t=getfile&id=61761&private=0

Continuous Shop Owner improvements:
Faster load times for the shop inventory page (no more timeouts)
Resolved issues with sorting models on the shop inventory page. The order now saves!
Maker materials no longer appear in pricing tool

Shopper Help Menu
New Help menu on Shop toolbar so your customers can now access shopper-centric Help on any page on the Shop tab (like their order status)


Shapeways Community Manager
 Topic: Weekly Release Notes: June 4th: Maker Material WAX!!!! Shareable Wall Thickness Checks and MORE
Weekly Release Notes: June 4th: Maker Material WAX!!!! Shareable Wall Thickness Checks and MORE [message #91265] Wed, 04 June 2014 21:28 UTC
avatar natalia  is currently offline natalia
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Hey Guys,

I woke up today FULL OF BEANS because I couldn't WAIT to finally tell you about our newest Maker Material:

WE GOT WAX!!!!
For those of you that haven't been asking for it forever, read all about it here.
Get the wax of your models, and cast it into any metal you want yourself!
Max Bounding Box 75 × 75 × 50 mm
Lead Time: 10 days
Price: $10 startup, $8 per CC

Next up, another massive step in the War on Rejections:

Shareable Wall Thickness Checks: Share your Wall Thickness Visualization with the world
We want to empower you guys to help each other with your design challenges. Today we're taking our first step in this direction by letting you share your Wall Thickness Visualizations with other users.

You will now have a 'Share this view' box added to your Wall Thickness Visualization modal for a given material:
index.php?t=getfile&id=61106&private=0
When you share the link publicly,other users with the link will be able to see your 3D model in our x3dom viewer, but will not be able to see the model's base price or be able to update/fix the model:
index.php?t=getfile&id=61107&private=0
The 'Share' link has a private key associated with it that prevents users from guessing/accessing the link to another user's model that was not intentionally shared. Additionally, if you update your model by uploading a new version or running Wall Thickness Fixing, the private key will be invalidated. This prevents a 'public' link floating around after you have adjusted your model based on feedback.


Introducing Miniature Scale Models: Our Newest Product Category!
Shapeways is chock full of amazing miniature models: from bikes to trains, you can find a miniature scale model of just about anything! We've created a new category page to house this expansive collection of miniature products...and Aimee is continuing the discussion here about it!

Product Box: Designer Name Links to Profile
As a part of elevating our designers and ensuring that you remain the stars of the show, we've made a small change to the small product views across the site, making your designer's name a link that connects a shopper to your user profile. Check it out on the homepage - every designer name is clickable!

New Tutorial:
We have launched a new video tutorial for how to create 3D models from your drawings using our 2D to 3D creator tool.

[Updated on: Thu, 05 June 2014 11:12 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: May 28th - A few small changes
Weekly Release Notes: May 28th - A few small changes [message #90677] Thu, 29 May 2014 14:10 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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The Design tab now features a convenient "Get Started" menu offering quick access to our new audience-focused get started pages like Jewelry, Crowdfunding and Animators.
Before today, when someone commented on your model, we notified you via email, linking to the comment. Now, we'll also be including the actual comment text directly below in the email so that you can read right from your device

Bug fixes:
Issues with setting default material are resolved
Shop logo is now updating

Plus more back end stuff to make things run smoother


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Weekly Release Notes: May 21st - World Wide Gold! and more
Weekly Release Notes: May 21st - World Wide Gold! and more [message #90209] Thu, 22 May 2014 12:41 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Here's what came to you in this weeks update!


* Gold has gone Global! Anyone that we ship to can now order Gold!
(can be made a default material as well)
* New product category!
* Adding production, so we can be stronger, faster, better. Awesome Ay?
* We've reshuffled the shop tab categories.
* Some categories went away :-( but they just weren't used.
* New product samples added to the bottom of the materials pages!

That's about all the goodies for this week. Even more goodies next week? Stay tuned!

[Updated on: Wed, 04 June 2014 21:36 UTC] by Moderator


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Weekly Release Notes: April 9th - multiple rejection reasons andintegrated checking of models
Weekly Release Notes: April 9th - multiple rejection reasons andintegrated checking of models [message #87760] Fri, 11 April 2014 21:01 UTC
avatar natalia  is currently offline natalia
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This weeks release continues with our quest to improve the rejections experience:

-Not just one, but multiple rejection reasons - so we can provide the most thorough and exhaustive list of to provide helpful, quality information.
-Wall thickness visualization comes to integrated checking - this means our checkers see what you see, a step towards even bigger tools! So while we are building tools to help you, we are in tandem, building tools to help us (...help you) ;-)



Shapeways Community Manager
 Topic: Temporary Change in Ceramics Lead Time
Temporary Change in Ceramics Lead Time [message #87585] Wed, 09 April 2014 19:10 UTC
avatar SavIsSavvy  is currently offline SavIsSavvy
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Here at Shapeways, we do our best to deliver premium materials at the fastest possible lead time to as many countries as we can to serve our community across the globe. We do our best to deliver good news as often as we can, while holding honestly and transparency close to our core values.

Last November we announced a ceramics pricing change that made the vast majority of uploaded products in the material considerably cheaper. This empowered many of you to print more and experiment with ceramic products and the results have been stunning.

We track order trends very closely and have noticed that some of you have recently experienced late delivery of your products and we're committed to streamlining the process. While we optimize, please forgive us for a temporary extension of existing ceramic lead times to 18 days. As you also know, we check every model that you upload, and have been experiencing a backlog in model checking in ceramic as well. We hope to reduce this lead time soon and appreciate your understanding.

Be assured the product delivered to you will be of the same great Shapeways quality you have come to expect.We are working with our ceramics production partner to reduce this lead time soon and appreciate your understanding.

To discuss this, please join the thread here (this topic locked to help with organization): https://www.shapeways.com/forum/index.php?t=msg&goto=875 83#msg_87583


Savannah, your Shop Owner Coach/Global Community Manager
 Topic: Weekly Release Notes: March 6th - Wall Thickness Fixing, Better Twitter and more feedback
Weekly Release Notes: March 6th - Wall Thickness Fixing, Better Twitter and more feedback [message #85915] Fri, 07 March 2014 03:56 UTC
avatar natalia  is currently offline natalia
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This week we're excited about:

* We're launching Wall Thickness Fixing - and you thought Wall Thickness Visualization was good! We'd love to hear your feedback in that thread!
* Better Twitter cards - so when you tweet a product, you get all the details like the model description and the price
* Improvements to Print it Anyway, as you give us your feedback, we can keep improving the process

Let us know what you think!

[Updated on: Fri, 07 March 2014 03:59 UTC]


Shapeways Community Manager
 Topic: Website Change Log 2014
Website Change Log 2014 [message #84412] Wed, 05 February 2014 21:32 UTC
avatar natalia  is currently offline natalia
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Hi all,

Here's a list of the most important website changes in one document for easier reference, updated with our weekly releases.
Best,
Natalia

November 20th - Details here
We announced our newest porcelain material, and today we are starting to let people into the pilot program, Added featured shops to the gift guide, added our holiday shipping lead times to the product page, Sales Overview Spreadsheet Improvements, showing machine cc's in more places.

October - A few big announcements this month
*Insiders Group gets more tools in the Printability Centre, and preview of sintershells for those of you with multi-part models
*Gift Guide launched
*Personalized Gift Message in your shipment - now you can add a custom message to your order right at checkout
*Target Launch - retailer Target launches their own shop on Shapeways
*HP Printer Early Partner launch - we will be one of the first to have HP's new exciting printer in 2015
*Fixing PayPal bugs exposed from PayPay's Poodle issue.
*Resolved issue with showing markup earned in Yippee emails


October 1st. Read all about it and leave comments here
*New Pricing Preview for XSF and Steel - Pete's blog post and the ensuing discussion
*CSV updated to not time out for large downloads
*Model edit page reflects part count and new pricing structure

September 25th
*We hit 20,000 shops on Shapeways! and we added time-sensitive holiday checkout information in the cart, so no one misses their Christmas presents

September 18th
*New Material Specific Jewelry Collection Views

September 4th
*My Models page got a redesign.For those of you with 100+ models, this should make it easier to find your models. There's now also a handy "quantity to add to cart" box so if you're making bulk orders you can do so quickly.
*Exciting new Printability feature rolled out to our Insiders Group. If you want to be part of testing new features, materials and more, sign up here

August 1-25th
A few huge releases over the past month, read all about it and post your comments over here and here's the digest:
*Better REFUNDS!
*USPS for Australia and New Zealand!
*New Material Trial: Full Color Plastic
*Follow a Designer
*Revamped Tutorial Hub
*Back processing Renders

July 31st
It's our SIX YEAR ANNIVERSARY this week!
This week, as part of our continuing-improvement movement, we updated the success rate of unaffected materials (your "Print Success" rate), we split up the shipping carrier as a rejection reason (so we can't just blame UPS all the time!) and fixed a lot of things in our backend.

July 24th Read more and post your comments here Lots of useful shop owner tools:
* Twitter Handles in your Profile and/or Shops!
Set your User Twitter Handle the Profile Settings Page
and/or Set your Shop Twitter Handle in the Shop Settings page.
* Private Messages now accessible from account menu for makers and shopowners
* You can now ship USPS to APO / FPO / DPO
* New Tutorials: Using Photoshop for 3D Printing

July 21st
PITA now available on Permanent Rejections!!

July 16th
Beta Products and First-to-Try Launch: Read all about it here
Post your comments in the shops section here

July 9th Post your comments and read the details here
*Bulk Shop Edits via the CSV - now you can make bulk changes like select new materials and enable products for sale
*Faster Rejections Communication, following on from Project Caterpillar
*FUD got XL - increased bounding box to 284 x 184 x 203mm

July 2nd Post your comments and read the details here
*Show Model Print Success Rate on Model Edit page Brad tells you all about it here.
*Shops and Profiles now show your Twitter handle making it easy for everyone to connect online
*Hero Images on Materials Hub Page - calling out the newest additions to the materials family.

June 26th Post your comments and read all the details here
*USPS for the USA! We know you've been asking for CHOICE since we introduced UPS shipping, so finally, here it is!
If you're in the USA, you can now chose between UPS and USPS shipping for your orders.
We're now offering United States Postal Service First-Class for a flat rate of $4.99, with expected transit time of 1-3 business days. USPS also offers some unique benefits, including delivery to PO Boxes or to properties where entrance by private carriers is limited or prohibited.
*New Premium Metals
Platinum
18k Gold
14k Rose Gold
14k White Gold

*Designer for Hire gallery. A way to find designer for hire. If you want to apply, just fill out this form and we will add you to the list.
*Continuous Shop Owner Improvements: Sales Overview spreadsheet now features Model Version to give shop owners insight about which version of your model you've sold.

June 18th Post your comments and read all the details here
*Universal Upload Button, In response to a long standing request that makes it easier for power users to quickly upload model files from any page by clicking on "Design". Try it out! We've also improved the Error Message, so it tells you quickly what is wrong.
*Shop Inventory Fix: Shop Inventory's "Default" sorting order will now show numbered items first. You can now use this sort order as a preview of the shop order. To navigate to un-numbered products, you can go to the last page of products.
*New and Improved /Create Page to make it easier to get started with 3D Printing for newcomers
*Alumide gets a makeover and is renamed "Metallic Plastic"
* RAINBOW of COLOR: We added Green, Yellow and Orange this week to complete the Rainbow for Strong and Flexible Plastic
*BUG FIX: Emails from @aol.com and @yahoo.com were not getting through to our customer service team last week, so we've fixed this and we're back to responding to ALL emails!

June 11th Post your comments and read all the details here
*Faster Lead times for metals! WOO HOO
* Shop Owner Tool Improvements to shop inventory pages
*Shopper Help Menu to help your customers find their order status etc.

June 4th Post your comments and read all the details here
*CASTABLE WAX - New Maker Material! Read all about it here.
* Shareable Wall Thickness Checks - so you can get feedback on your models
*New "Scale Models" Category Page
*Designer Name links to your Profile
*New Tutorial about the 2D->3D Tool

May 28th Post your comments and read all the details here
*The Design tab now features a convenient "Get Started" menu
*Comments in the body of emails: Before today, when someone commented on your model, we notified you via email, linking to the comment. Now, we'll also be including the actual comment text directly below in the email so that you can read right there
*Bug fixes:
Issues with setting default material are resolved
Shop logo is now updating
Back end stuff to make things run smoother


May 21st Post your comments and read all the details here
* Gold has gone Global! Anyone that we ship to can now order Gold!
(can be made a default material as well)
* New product category!
* Adding production, so we can be stronger, faster, better. Awesome Ay?
* We've reshuffled the shop tab categories to make them more relevant
* New product samples added to the bottom of the materials pages!


May 14th Post your comments and read all the details here
*New Pricing Tool for Shop Owners! making it easier to price
*Shipped Before Flag (INTERNAL) Models that are of a model version in a material group that have been shipped before will now be identified by a shipped before flag in our internal tool- making it easier than ever to see what we've shipped before...and hopefully bring down those printed before rejections!
*We launched a contest: Prototype to Product together with Formlabs
*New Video Tutorial - Adapting your character or animation model for 3d printing


May 8th Post your comments and read all the details here
* TALK TO YOUR CUSTOMERS!! That's right, each "Yippee" email now contains a link to who bought your product!
* We now display Manual Checks and Rejection Reasons at Upload - no need to switch back and forth between your emails
* Google Sign-in - now you can also choose between your Shapeways username, Facebook and Google sign-in
* Improved FAQ's on the Contact Us page - to make it easier to get your most common questions answered
* New Landing Pages: Crowdfunding, Fashion Design and Product Design

April 30th Post your comments and read all the details here
* Visual Refresh - bringing your products to the forefront, and putting the focus on you
* Sell Tab - go straight to your Shops, right from the navigation bar
* Image Cropping - We'll adjust your image to the right size if it isn't right (dont worry, we wont stretch it!)
* Also, as a followup from last week, we added the designer's name next to the product title on every product page. :-)

April 23rd Post your comments here
* For our USA makers, and customers in the USA, we are thrilled to annouce our newest material: 14k GOLD!!
* Facebook Sign-in : that should make it easier for new users to join Shapeways and existing users to remember your password using your Facebook account
*Fresh new Product Page layout - We cleaned up the product image and material selector in order to provide a beautiful and clean space for your product to shine on it's own. So many shop owners take care to take beautiful photos, so we removed clutter to let the product photos and material selector shine. We are also adding a new "Designer Card" to give the designer and their contact info more real estate on the page. This layout is paving the way for an improved experience in managing your shops!
*Awesome Getting Started pages to help you get your specific project off the ground, with tips and tutorials for Rapid Prototyping, Animators and Jewelry
*New Tutorial on How to Make 3D Printed Earrings
*New look Easy Creator Apps Page
*Improved communication that accurately reflect our success rate of making a model (ie/ we can print this 86% successfully), which should help when you're preparing models for sale

Lots of great improvements this week, so let us know what you think!

April 9th Post your comments here
* Not just one, but multiple rejection reasons - so we can provide the most thorough and exhaustive list of to provide helpful, quality information.
* Wall thickness visualization comes to integrated checking - this means our checkers see what you see, a step towards even bigger tools!

April 2nd
* More tutorials - this time the first of a three part Ceramics tutorial
* Internal tool to better manage promo codes and discounts

March 26th
Product and Tech Summit in our New York office - no release, but a LOT of presentations, brainstorming and creative collaboration!

March 19th Post your comments here
* We have published the first of a slew of thorough, in-depth, tutorials aimed at educating 3D modelers to become better product designers
* Our 3D Design and Modeling Tools page has undergone a huge upgrade to include a wide variety of both free and commercial software
* As we run the Print It Anyway pilot, we want to make sure that this positive experience for our designers and what we learn from your PIA orders carries over to our regular Shapeways experience. To provide better context and information to our 3D Printing Engineers while checking models that were previously PIA we're exposing the PIA success rate. This is crucial part of having this process, we ultimately want to improve the regular ordering process!
* Continuous improvements in our manufacturing process to make sorting orders easier.


March 6th Post your comments here
* We're launching Wall Thickness Fixing - and you thought Wall Thickness Visualization was good!
* Better Twitter cards - so when you tweet a product, you get all the details like the model description and the price
* Improvements to Print it Anyway, as you give us your feedback, we can keep improving the process

February 26th Post your comments here
* We're piloting PRINT IT ANYWAY Yes, this is what you think it is. Read on and let us know what you think!
* Login and signup is improved across the site and on mobile phones
* A better way to track late orders in our manufacturing tool

February 19th Post your comments here
* Faster lead times for Raw and Polished Silver to the US and Canada.
* Beta Users: Exciting new feature on one of our recent tools!
* SEO improvements on the alt-text of model images, helping your models get found in google searches
* Internal production improvements to our manufacturing process

February 12th Post your comments here
* [b] MAYBE button in checking! In our ongoing effort to reduce rejections this button will mean a second person will take a look at your model before we decide to print it.
* [b] Two VERY exciting internal features that will be released to our Beta group likely next week. Once we're done with testing we can't wait to share this!!
* [b] A great new video tutorial for beginner 3d modelers
* [b] Part count on your model edit page

February 5th Post your comments here
* [b] Improved shopper rejections emails - now featuring the ability to contact your customer if they get a rejection!
* [b] We have made several incremental improvements (bug fixes) to model upload and edit pages
* [b] The website loads faster!

January 29th Post your comments here
* [b] New Materials Guidelines Pages
* [b] Improvements in the software that helps our 3DP Engineers with continuous checking calibration, which is a step towards more consistent rejections.

January 23rd Post your comments here
* [b] Estimated Delivery Dates for All Countries
* [b] Beta Users: Sneak Peek into Design updates
* [b] Fulfillment Continuous Improvements

January 15th Post your comments here
* [b] Photoshop and Shapeways integrate! Woo! Read all about it
* [b] Email preferences combined onto one account page in your profile - now its easier to manage your email address and preferences
* [b] Bug fixes to Wall thickness visualization, default image display and the "polished grey steel" as default bug

January 8th Post your comments here
* [b] Wall Thickness Check for ALL models read more about it and post your feedback here!
* [b] Model Edit Page improvement: photo vs. render, chose material rather than all selected by default, floating save button

[Updated on: Fri, 21 November 2014 17:56 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: January 15th - Photoshop& Shapeways, bug fixes
Weekly Release Notes: January 15th - Photoshop& Shapeways, bug fixes [message #83291] Thu, 16 January 2014 16:04 UTC
avatar natalia  is currently offline natalia
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Today's big news is the Photoshop & Shapeways integration! Read all about how you can now easily add color to 3D models using photoshop!

Todays release also included some bug fixes:
Email preferences We consolidated all email actions onto the Email Preferences page so there is now one location for you to change your email address and update your email preferences. We also fixed a small bug on the opt-out page where the social media icons were not being displayed properly.
Wall Thickness Visualization fix - no longer "loading" on older models
Default image not showing up on shop - now fixed. Model default image shows correctly on My Model page now.
No longer showing Polished Grey Steel as default material for all model at My Model page. Default material are now displaying correct for model at My Model page.

[Updated on: Thu, 16 January 2014 17:22 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: January 2nd - Maintenance and Beta Releases
Weekly Release Notes: January 2nd - Maintenance and Beta Releases [message #82467] Fri, 03 January 2014 02:26 UTC
avatar natalia  is currently offline natalia
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Happy New Year Shapies!

This weeks release brings another Beta Group feature that will soon be public and the last of our end-of-year cleanup works.

Stay tuned for next week!
Natalia


Shapeways Community Manager
 Topic: Free Shipping for UK, Netherlands and Germany through November 27th
Free Shipping for UK, Netherlands and Germany through November 27th [message #79616] Fri, 22 November 2013 22:21 UTC
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For the next 5 days, enjoy FREE SHIPPING to Germany, the UK and the Netherlands on orders of E60 or more!

Get your gifts early and save Smile

Valid until Wednesday 27th November 2013 at Midnight GMT.

The fine print: Free Shipping will apply on orders of 3D prints totaling €60 or more, shipped to Germany, the United Kingdom, or the Netherlands. The discount cannot be applied to past orders. If you order a model during the promotion period that cannot be printed and has not been successfully printed before, we cannot apply discounts to future orders (even if these models are repaired). If you return your purchase, you will be refunded the amount paid. Offer expires 27 November 2013 at midnight GMT.

[Updated on: Fri, 22 November 2013 22:22 UTC]


Shapeways Community Manager
 Topic: Free Shipping for US and Canada!
Free Shipping for US and Canada! [message #79264] Mon, 18 November 2013 18:11 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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If you haven't seen the banner at the top of our pages, we are offering free shipping for US and Canada customers this week for orders over $75! Just in time to get those holiday orders in Very Happy


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Weekly Release Notes: October 31st - Ceramics repricing, New Layout for Shops
Weekly Release Notes: October 31st - Ceramics repricing, New Layout for Shops [message #77984] Fri, 01 November 2013 14:09 UTC
avatar natalia  is currently offline natalia
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This weeks release included:

* Ceramics Repricing - read all about it here

We've changed it to be more consistent with how we price the rest of our materials - by volume of material used instead of surface area.
With the previous pricing model, designs with complex surface patterns or wiry designs incurred extra costs because the increased surface areas. Now you can make more complex designs for much cheaper while some larger, dense models may show slight price increases. With this change, ceramics will now cost $6 + $0.35/cm3.

* New Layout for the Shops page

We've tidied up the Shops page to better display the products in your shop. You asked for a layout that displays 3 products across so we've put that back into effect! Also the sidebar is now on the left which helps to show off your shop sections, and help guide your customers to all the different types of products in your shop.


Let us know what you think!

Natalia

[Updated on: Thu, 07 November 2013 05:04 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: October 16th-Support Pages and Shopper Tools
Weekly Release Notes: October 16th-Support Pages and Shopper Tools [message #76964] Thu, 17 October 2013 20:13 UTC
avatar natalia  is currently offline natalia
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October 16th

* Updated Content and Layout on Support Pages and Info Pages - we're continuing to improve these sections.
* Worth noting is that we were down for maintenance while undergoing a bit of internal construction over the weekend and this caused some disruptions in the upload and model checking process. The issue has been fixed and all uploads are being reprocessed.
* Shopper tools - making it easier for shoppers to find your products

[Updated on: Thu, 07 November 2013 05:05 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: October 2nd - Bigger Sterling silver, 3D viewer on Upload page
Weekly Release Notes: October 2nd - Bigger Sterling silver, 3D viewer on Upload page [message #76868] Wed, 16 October 2013 16:38 UTC
avatar natalia  is currently offline natalia
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This weeks release featured:

October 2
* Sterling Silver has a bigger bounding box, so you can make bigger, more beautiful things! Read all about it
* The 3D viewer in the Upload page is clearer and easier to use. It spins into view, the lighting is better and it is more responsive to your mouse movements.
* For Shop owners - the 'Related Items' on your product page are now more relevant, so your product is getting easier to find (and by that token, hopefully easier to buy!). We're working with some amazing data scientists to make this improvement, and we should have it really great in time for the holiday season.

Let us know what you think!

[Updated on: Thu, 07 November 2013 05:07 UTC]


Shapeways Community Manager
 Topic: Gold Plated Brass is here to stay!
Gold Plated Brass is here to stay! [message #73894] Thu, 29 August 2013 14:59 UTC
avatar duann  is currently offline duann
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We launched the Gold Plated Brass as a trial material just over a month ago, and have seen a great response and amazing designs. The trial period for this material is now over, and we're excited to announce that this material is going to permanently join our range of 3D printing materials with a few changes that ensure we can deliver a consistently high-quality offering.

After producing this material for a month, we've learned a lot about our production costs and how you're using Gold Plated Brass. By adjusting our prices to better reflect these costs, we can keep prices fair across all sizes of models and across our material family.

As of today, Gold Plated Brass will be $30.00 startup and $22.00 per cc.

This means is that the price for very small models will increase, but all models above 2cm3 models will get cheaper.

Here is a break down of the previous vs new price per cm3:

1cm3 was $40 now $53

2cm3 was $75 now $74

3cm3 was $110 now $96

4cm3 was $145 now $118

5cm3 was $180 now $140

We've also learned that producing Gold Plated Brass takes slightly longer than we initially hoped. To manage expectations and ensure your items ship on time we are now shipping Gold Plated Brass in 20 days. We're working on all kinds of creative ways to bring this down in the future -- and across all materials.

We look forward to seeing more of your Gold Plated Brass designs in your Shapeways shop as well as the new mystery metal we are bout to launch next.
Chime in here or on the blog if you have any questions or concerns.

Best,
The Materials Team



Duann Scott,
 Topic: REDDIT AMA with Peter -Tuesday August 20th at NOON EST
REDDIT AMA with Peter -Tuesday August 20th at NOON EST [message #73299] Tue, 20 August 2013 04:50 UTC
avatar natalia  is currently offline natalia
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Hey guys!

Exciting news - Peter, our CEO, will be doing a Reddit Ask Me Anything tomorrow, Tuesday August 20th at NOON EST.

Look for us in www.reddit.com/r/IAMA thread on Reddit (and up-vote please!)

Savannah, Duann, Carine, Kate, myself and many other Shapies from the team will be online too. You'll have our full attention so come on and....ask us anything Wink

See you tomorrow!

Natalia


Shapeways Community Manager
 Topic: Fixing Rejections - Helping You Improve Your 3D Models
Fixing Rejections - Helping You Improve Your 3D Models [message #73085] Thu, 15 August 2013 00:18 UTC
avatar natalia  is currently offline natalia
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We know fixing rejections is important to you, and we've been working hard on various solutions. Today, we're excited to announce that we our first step to improve the printability of your 3D models -- for you and your customers.

We want to enable you to print anything you imagine but sometimes, we simply can't print a model. When this happens we want to make sure we can provide you with the information you need to be able to resolve printability issues. We also want to ensure your customers can be confident that they'll always receive quality products from you and Shapeways.

If you have a model that has printability issues (models that have been rejected) in certain materials, we want to give you the opportunity to fix it so that you can avoid unhappy customers. This means rejected models can not be sold until they have been updated in the rejected material family.

We're shifting the focusing from unfortunately having to say "Sorry, we can't print this" to "Hang on, let us help you." If an ordered model is unable to be printed you will now see a flag on the product page, alerting you to the printability issues, which are displayed on all affected materials.

You'll also receive an email that describes the printability issues that we need your help in resolving (like thin walls) as well as suggestions for improvements (like widening escape holes). If there's a printability issue with a model you've printed before we also provide the print success rate. In short, we want to help you as much as possible, but we can't do it alone, we need your help.

If you see a flag while editing your model, or have received rejection email, it means we need your help in updating your model to print it again. We will provide as much information and suggestions as we can, and then it's up to you to use this to improve your model. Together we can ensure printability so you can 3D print exactly what you want.

Check it out and let us know what you think! This is the first step in a long line of rejections improvements, so soon we'll be able to print everything you can imagine!

Best,
Natalia
ps - I posted this in the rejections thread too, so if you have comments and feedback, please bring the discussion here: https://www.shapeways.com/forum/index.php?t=msg&th=12976 &prevloaded=1&&start=240

[Updated on: Thu, 15 August 2013 20:07 UTC]


Shapeways Community Manager
 Topic: New Website Feature: Order Cancellation
New Website Feature: Order Cancellation [message #64577] Thu, 21 March 2013 13:25 UTC
avatar bartv  is currently offline bartv
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Did you forget to add something to your order? With today's update of Shapeways.com, we have made it easier for you to cancel it, and immediately place a new one. You can do this as long as we haven't started 3D printing any of your products.

Read all about it here:

http://www.shapeways.com/blog/archives/1980-New-Website-Feat ure-Order-Cancellation.html


Community Manager Europe | Shapeways
 Topic: Currency Exchange Rate Now Listed!
Currency Exchange Rate Now Listed! [message #64031] Wed, 13 March 2013 20:22 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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One of many amazing things in today's release, is that the current currency exchange rate (between Euro's and US dollars) being used by Shapeways is now listed on every items edit page.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Introducing the Shapeways API
Introducing the Shapeways API [message #63476] Thu, 07 March 2013 20:14 UTC
avatar natalia  is currently offline natalia
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Make apps that make products! We're excited to announce that our new REST API is live today and a home for your apps and all API documentation lives here

Read all about it from Josh and Brad in this blog post

If you're using our API or want to get started, this section of the forum is for you:

Please let us know if you have any questions, comments, or feedback in this thread.

-Natalia


edit: fixed url

[Updated on: Fri, 08 March 2013 16:47 UTC] by Moderator


Shapeways Community Manager
 Topic: February 6th update
February 6th update [message #61512] Thu, 07 February 2013 09:51 UTC
avatar bartv  is currently offline bartv
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Here are the most visible improvements on the site this week:

- Your 'Pending Sales' screen will now show the order date instead of a blank shipping date.
- Fixed several issues in Internet Explorer 8 and 9.
- Fixed several issues where the gallery pages didn't update after removing or updating a model.
- Large model photographs were hard to view on iPhones.


Community Manager Europe | Shapeways
 Topic: Curate our Homepage!
Curate our Homepage! [message #61215] Fri, 01 February 2013 22:50 UTC
avatar natalia  is currently offline natalia
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Hey guys, I've heard a lot that you want to see more variety of products on our site, and not the same products over and over. So, starting next week, I invite you to CURATE OUR HOMEPAGE!

Our homepage is where we highlight models we love, now we're opening it up for you to show us your favorites! As of next week, our homepage is going to be YOUR space. So we want to see your finds!

Here's some guidelines:

Pick 8-12 models and favorite them. You must have at least 8 as that is how many slots are on the homepage!

You can select one of your own models of course, but try to stick to just one Wink

Optional but encouraged: Pick a theme - whether it be trains or a special occasion, a theme helps to bring a sense of style to the page.

Email natalia@shapeways.com with your list of selections - please include the URL links to the product pages and to YOUR shop as well, so we can highlight you!

We will select the best curations to feature on the homepage

Can't wait to see your entries!
To kick us off, here's my "White Theme." on the blog: http://www.shapeways.com/blog/archives/1903-Friday-Finds-Cur ate-our-Homepage.html


Shapeways Community Manager
 Topic: January 31st update: rename your shop, co-creator late emails
January 31st update: rename your shop, co-creator late emails [message #61168] Fri, 01 February 2013 08:48 UTC
avatar bartv  is currently offline bartv
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Hi all,

yesterday's release contains two new functions for shopowners:

- You can now rename your shop.

- For shop owners who use co-creators: you will now receive automated notifications once an co-creator order become late:

Heads up: 24 hours left til deadline.
Reminder: 1 day after deadline.
Reminder: 2 days after deadline.
Reminder + Cancellation Warning: 3 days after deadline.

Cheers,

Bart


Community Manager Europe | Shapeways
 Topic: PayPal experiencing issues temporarily
PayPal experiencing issues temporarily [message #60957] Mon, 28 January 2013 16:15 UTC
avatar natalia  is currently offline natalia
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Hi Guys,

Just to let you know, PayPal is experiencing issues at the moment and payments made to Shapeways (we use PayPal) are going through but your order does not show up in "My Order" right away.

Rest assured your order is going through, it's just a delay on the side of PayPal so no need to order twice. If you did order twice, please contact service@shapeways.com and we will refund you straight away.

PayPal is working to resolve the issue, as we are, so please bear with us it shouldn't be long!

Best,
Natalia


Shapeways Community Manager
 Topic: Photo Comments are here!
Photo Comments are here! [message #60364] Thu, 17 January 2013 15:31 UTC
avatar natalia  is currently offline natalia
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Hi Guys,

We're excited to share that photo comments are here!

Ever wanted to show a designer their model on your desk? Suggest an improvement? Now with one click, you can!

Check out the blog post explaining this new feature here:

http://www.shapeways.com/blog/archives/1880-New-Website-Feat ure-Photo-Comments.html

I'm gonna snap a pic of all the cool products on my desk!

Can't wait to see what you share!

-Natalia


Shapeways Community Manager
 Topic: 12/19/2012 Update: bugs fixed!
12/19/2012 Update: bugs fixed! [message #58969] Thu, 20 December 2012 17:24 UTC
avatar natalia  is currently offline natalia
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Hi guys,

Just wanted to share that this week we fixed a few bugs that you've been waiting for:

You can delete your own comments on a model now
When you upload a new STL file, the 3D viewer is updated also - no more waiting for the cache to clear!
We've also improved a bunch in the backend that are making things faster all around.

There will not be a release next week, enjoy the holidays all!


Best,
Natalia

[Updated on: Thu, 20 December 2012 17:27 UTC]


Shapeways Community Manager
 Topic: Goodbye Glass December 6th
Goodbye Glass December 6th [message #56795] Tue, 13 November 2012 20:43 UTC
avatar natalia  is currently offline natalia
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Hey Guys,

As you may have seen on the blog, we are saying goodbye to glass:

http://www.shapeways.com/blog/archives/1760-Goodbye-to-Glass -on-December-6th.html

We're always trying to push the limits of what is possible with 3D printing here at Shapeways, introducing new materials and encouraging innovation. However, sometimes to grow, you have to let things go.

We've noticed that you haven't been as excited about glass over the last year, and we have a great opportunity to use these glass 3D printers for research and development. This means we will soon be bringing you new materials to replace glass!

Please note that December 6th will be the last day we will be offering 3D printing glass, so you have three weeks to place your orders.

What does this mean for you?

If you're a designer who has glass models available for sale, glass will be removed as a material option starting December 6th. You can, of course, still offer them in other materials. All you have to do is ensure those materials are enabled on your product page. We recommend testing these models in new materials before making them available for sale.

If you want to buy glass products, make sure you do so before December 6th to ensure delivery by the holidays.

Lastly, given that we will be using these machines for research, let us know what materials you would most like to see next!

Thank you,
Natalia

Any discussion or questions, please post them in this thread: http://www.shapeways.com/forum/index.php?t=msg&goto=5679 9&#msg_56799

[Updated on: Tue, 13 November 2012 22:02 UTC]


Shapeways Community Manager
 Topic: 10/17/12 Update
10/17/12 Update [message #55568] Thu, 18 October 2012 13:24 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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index.php?t=getfile&id=21838&private=0
As some of you may have noticed, yesterday evening (EST) an update went out. If you haven't looked yet, go look at the new polished colors available for your models! Get them while they're hot (and 10 percent off until the 31st). A few things you probably haven't noticed yet: The new sample kits are available! Look at all those cool samples you can get. And we also boosted search power! so searches should be much quicker!

A few things that we fixed:
Co-Creators should be 100% up and running
Vibe, and 2D to 3D creators are up and running
And finally Gift Card bugs should be squashed

If you would like to tell us how awesome these things are, please do! If you find an issue with anything, please let us know, but via the Bug section.

That is all for now, we will have more cool news later today!

  • Attachment: good news.jpg
    (Size: 70.96KB, Downloaded 176 time(s))

[Updated on: Thu, 18 October 2012 14:18 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Ceramics 20% off through August 14th!
Ceramics 20% off through August 14th! [message #52355] Tue, 07 August 2012 20:05 UTC
avatar natalia  is currently offline natalia
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Hi Guys,

You may have seen on the homepage that we are doing a promotion for ceramics this week. All ceramic colors and finishes are at least 20% off from today (August 7th) through August 14th.

The discount is automatically applied throughout the site, you don't need to enter a special code.

If you've wanted to try out a piece in ceramics, now is a great time!

A note for all shop owners: don't worry, your markups are NOT affected by this promotion, we are taking the discount off the base price.

Details in the blog post here:

http://www.shapeways.com/blog/archives/1569-Discounted-Ceram ics-3D-Printing-at-Shapeways-At-Least-20%25-Off-Through-Augu st-14!.html

Happy Shaping!
Natalia


Shapeways Community Manager
 Topic: E-mail Release 7-11-12
E-mail Release 7-11-12 [message #51205] Thu, 12 July 2012 01:47 UTC
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While we're hard at work on rebuilding the core of Shapeways' internal infrastructure, we've tried to find some quick wins to help fix some glaring issues along the way.

One of these changes is released today, with an update to most of the e-mails along the order process. We couldn't make any huge overhauls yet, but we did improve the wording, make them more clear, and do some small changes here and there to help you guys out.

For example:

  1. We clearly indicate that orders could be rejected once a shopper places it.
  2. You can now click on a model in some cases to go right to that model's page.
  3. When you purchase your own model, you should no longer be told that you sold models.
  4. When a user purchases your model, you will only receive a 'You Sold a Product' e-mail once it has been shipped (to prevent false positives upon rejection).


Again, small changes, but hopefully your day will be made a bit brighter along the way.

Note: We are still working on issues like Canada Shipping fees, Rejections, and WSF Non-Monotonous pricing along with the major project I mentioned earlier.

[Updated on: Thu, 12 July 2012 02:22 UTC] by Moderator


Director of Product - Shapeways
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