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Forum: Official Announcements
 Topic: Weekly Release Notes: March 6th - Wall Thickness Fixing, Better Twitter and more feedback
Weekly Release Notes: March 6th - Wall Thickness Fixing, Better Twitter and more feedback [message #85915] Fri, 07 March 2014 03:56 UTC
avatar natalia  is currently offline natalia
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This week we're excited about:

* We're launching Wall Thickness Fixing - and you thought Wall Thickness Visualization was good! We'd love to hear your feedback in that thread!
* Better Twitter cards - so when you tweet a product, you get all the details like the model description and the price
* Improvements to Print it Anyway, as you give us your feedback, we can keep improving the process

Let us know what you think!

[Updated on: Fri, 07 March 2014 03:59 UTC]


Shapeways Community Manager
 Topic: Website Change Log 2014
Website Change Log 2014 [message #84412] Wed, 05 February 2014 21:32 UTC
avatar natalia  is currently offline natalia
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Hi all,

Here's a list of the most important website changes in one document for easier reference, updated with our weekly releases.
Best,
Natalia

October 1st. Read all about it and leave comments here
*New Pricing Preview for XSF and Steel - Pete's blog post and the ensuing discussion
*CSV updated to not time out for large downloads
*Model edit page reflects part count and new pricing structure

September 25th
*We hit 20,000 shops on Shapeways! and we added time-sensitive holiday checkout information in the cart, so no one misses their Christmas presents

September 18th
*New Material Specific Jewelry Collection Views

September 4th
*My Models page got a redesign.For those of you with 100+ models, this should make it easier to find your models. There's now also a handy "quantity to add to cart" box so if you're making bulk orders you can do so quickly.
*Exciting new Printability feature rolled out to our Insiders Group. If you want to be part of testing new features, materials and more, sign up here

August 1-25th
A few huge releases over the past month, read all about it and post your comments over here and here's the digest:
*Better REFUNDS!
*USPS for Australia and New Zealand!
*New Material Trial: Full Color Plastic
*Follow a Designer
*Revamped Tutorial Hub
*Back processing Renders

July 31st
It's our SIX YEAR ANNIVERSARY this week!
This week, as part of our continuing-improvement movement, we updated the success rate of unaffected materials (your "Print Success" rate), we split up the shipping carrier as a rejection reason (so we can;t just blame UPS all the time!) and fixed a lot of things in our backend.

July 24th Read more and post your comments here Lots of useful shop owner tools:
* Twitter Handles in your Profile and/or Shops!
Set your User Twitter Handle the Profile Settings Page
and/or Set your Shop Twitter Handle in the Shop Settings page.
* Private Messages now accessible from account menu for makers and shopowners
* You can now ship USPS to APO / FPO / DPO
* New Tutorials: Using Photoshop for 3D Printing

July 21st
PITA now available on Permanent Rejections!!

July 16th
Beta Products and First-to-Try Launch: Read all about it here
Post your comments in the shops section here

July 9th Post your comments and read the details here
*Bulk Shop Edits via the CSV - now you can make bulk changes like select new materials and enable products for sale
*Faster Rejections Communication, following on from Project Caterpillar
*FUD got XL - increased bounding box to 284 x 184 x 203mm

July 2nd Post your comments and read the details here
*Show Model Print Success Rate on Model Edit page Brad tells you all about it here.
*Shops and Profiles now show your Twitter handle making it easy for everyone to connect online
*Hero Images on Materials Hub Page - calling out the newest additions to the materials family.

June 26th Post your comments and read all the details here
*USPS for the USA! We know you've been asking for CHOICE since we introduced UPS shipping, so finally, here it is!
If you're in the USA, you can now chose between UPS and USPS shipping for your orders.
We're now offering United States Postal Service First-Class for a flat rate of $4.99, with expected transit time of 1-3 business days. USPS also offers some unique benefits, including delivery to PO Boxes or to properties where entrance by private carriers is limited or prohibited.
*New Premium Metals
Platinum
18k Gold
14k Rose Gold
14k White Gold

*Designer for Hire gallery. A way to find designer for hire. If you want to apply, just fill out this form and we will add you to the list.
*Continuous Shop Owner Improvements: Sales Overview spreadsheet now features Model Version to give shop owners insight about which version of your model you've sold.

June 18th Post your comments and read all the details here
*Universal Upload Button, In response to a long standing request that makes it easier for power users to quickly upload model files from any page by clicking on "Design". Try it out! We've also improved the Error Message, so it tells you quickly what is wrong.
*Shop Inventory Fix: Shop Inventory's "Default" sorting order will now show numbered items first. You can now use this sort order as a preview of the shop order. To navigate to un-numbered products, you can go to the last page of products.
*New and Improved /Create Page to make it easier to get started with 3D Printing for newcomers
*Alumide gets a makeover and is renamed "Metallic Plastic"
* RAINBOW of COLOR: We added Green, Yellow and Orange this week to complete the Rainbow for Strong and Flexible Plastic
*BUG FIX: Emails from @aol.com and @yahoo.com were not getting through to our customer service team last week, so we've fixed this and we're back to responding to ALL emails!

June 11th Post your comments and read all the details here
*Faster Lead times for metals! WOO HOO
* Shop Owner Tool Improvements to shop inventory pages
*Shopper Help Menu to help your customers find their order status etc.

June 4th Post your comments and read all the details here
*CASTABLE WAX - New Maker Material! Read all about it here.
* Shareable Wall Thickness Checks - so you can get feedback on your models
*New "Scale Models" Category Page
*Designer Name links to your Profile
*New Tutorial about the 2D->3D Tool

May 28th Post your comments and read all the details here
*The Design tab now features a convenient "Get Started" menu
*Comments in the body of emails: Before today, when someone commented on your model, we notified you via email, linking to the comment. Now, we'll also be including the actual comment text directly below in the email so that you can read right there
*Bug fixes:
Issues with setting default material are resolved
Shop logo is now updating
Back end stuff to make things run smoother


May 21st Post your comments and read all the details here
* Gold has gone Global! Anyone that we ship to can now order Gold!
(can be made a default material as well)
* New product category!
* Adding production, so we can be stronger, faster, better. Awesome Ay?
* We've reshuffled the shop tab categories to make them more relevant
* New product samples added to the bottom of the materials pages!


May 14th Post your comments and read all the details here
*New Pricing Tool for Shop Owners! making it easier to price
*Shipped Before Flag (INTERNAL) Models that are of a model version in a material group that have been shipped before will now be identified by a shipped before flag in our internal tool- making it easier than ever to see what we've shipped before...and hopefully bring down those printed before rejections!
*We launched a contest: Prototype to Product together with Formlabs
*New Video Tutorial - Adapting your character or animation model for 3d printing


May 8th Post your comments and read all the details here
* TALK TO YOUR CUSTOMERS!! That's right, each "Yippee" email now contains a link to who bought your product!
* We now display Manual Checks and Rejection Reasons at Upload - no need to switch back and forth between your emails
* Google Sign-in - now you can also choose between your Shapeways username, Facebook and Google sign-in
* Improved FAQ's on the Contact Us page - to make it easier to get your most common questions answered
* New Landing Pages: Crowdfunding, Fashion Design and Product Design

April 30th Post your comments and read all the details here
* Visual Refresh - bringing your products to the forefront, and putting the focus on you
* Sell Tab - go straight to your Shops, right from the navigation bar
* Image Cropping - We'll adjust your image to the right size if it isn't right (dont worry, we wont stretch it!)
* Also, as a followup from last week, we added the designer's name next to the product title on every product page. :-)

April 23rd Post your comments here
* For our USA makers, and customers in the USA, we are thrilled to annouce our newest material: 14k GOLD!!
* Facebook Sign-in : that should make it easier for new users to join Shapeways and existing users to remember your password using your Facebook account
*Fresh new Product Page layout - We cleaned up the product image and material selector in order to provide a beautiful and clean space for your product to shine on it's own. So many shop owners take care to take beautiful photos, so we removed clutter to let the product photos and material selector shine. We are also adding a new "Designer Card" to give the designer and their contact info more real estate on the page. This layout is paving the way for an improved experience in managing your shops!
*Awesome Getting Started pages to help you get your specific project off the ground, with tips and tutorials for Rapid Prototyping, Animators and Jewelry
*New Tutorial on How to Make 3D Printed Earrings
*New look Easy Creator Apps Page
*Improved communication that accurately reflect our success rate of making a model (ie/ we can print this 86% successfully), which should help when you're preparing models for sale

Lots of great improvements this week, so let us know what you think!

April 9th Post your comments here
* Not just one, but multiple rejection reasons - so we can provide the most thorough and exhaustive list of to provide helpful, quality information.
* Wall thickness visualization comes to integrated checking - this means our checkers see what you see, a step towards even bigger tools!

April 2nd
* More tutorials - this time the first of a three part Ceramics tutorial
* Internal tool to better manage promo codes and discounts

March 26th
Product and Tech Summit in our New York office - no release, but a LOT of presentations, brainstorming and creative collaboration!

March 19th Post your comments here
* We have published the first of a slew of thorough, in-depth, tutorials aimed at educating 3D modelers to become better product designers
* Our 3D Design and Modeling Tools page has undergone a huge upgrade to include a wide variety of both free and commercial software
* As we run the Print It Anyway pilot, we want to make sure that this positive experience for our designers and what we learn from your PIA orders carries over to our regular Shapeways experience. To provide better context and information to our 3D Printing Engineers while checking models that were previously PIA we're exposing the PIA success rate. This is crucial part of having this process, we ultimately want to improve the regular ordering process!
* Continuous improvements in our manufacturing process to make sorting orders easier.


March 6th Post your comments here
* We're launching Wall Thickness Fixing - and you thought Wall Thickness Visualization was good!
* Better Twitter cards - so when you tweet a product, you get all the details like the model description and the price
* Improvements to Print it Anyway, as you give us your feedback, we can keep improving the process

February 26th Post your comments here
* We're piloting PRINT IT ANYWAY Yes, this is what you think it is. Read on and let us know what you think!
* Login and signup is improved across the site and on mobile phones
* A better way to track late orders in our manufacturing tool

February 19th Post your comments here
* Faster lead times for Raw and Polished Silver to the US and Canada.
* Beta Users: Exciting new feature on one of our recent tools!
* SEO improvements on the alt-text of model images, helping your models get found in google searches
* Internal production improvements to our manufacturing process

February 12th Post your comments here
* [b] MAYBE button in checking! In our ongoing effort to reduce rejections this button will mean a second person will take a look at your model before we decide to print it.
* [b] Two VERY exciting internal features that will be released to our Beta group likely next week. Once we're done with testing we can't wait to share this!!
* [b] A great new video tutorial for beginner 3d modelers
* [b] Part count on your model edit page

February 5th Post your comments here
* [b] Improved shopper rejections emails - now featuring the ability to contact your customer if they get a rejection!
* [b] We have made several incremental improvements (bug fixes) to model upload and edit pages
* [b] The website loads faster!

January 29th Post your comments here
* [b] New Materials Guidelines Pages
* [b] Improvements in the software that helps our 3DP Engineers with continuous checking calibration, which is a step towards more consistent rejections.

January 23rd Post your comments here
* [b] Estimated Delivery Dates for All Countries
* [b] Beta Users: Sneak Peek into Design updates
* [b] Fulfillment Continuous Improvements

January 15th Post your comments here
* [b] Photoshop and Shapeways integrate! Woo! Read all about it
* [b] Email preferences combined onto one account page in your profile - now its easier to manage your email address and preferences
* [b] Bug fixes to Wall thickness visualization, default image display and the "polished grey steel" as default bug

January 8th Post your comments here
* [b] Wall Thickness Check for ALL models read more about it and post your feedback here!
* [b] Model Edit Page improvement: photo vs. render, chose material rather than all selected by default, floating save button

[Updated on: Thu, 02 October 2014 14:57 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: January 15th - Photoshop& Shapeways, bug fixes
Weekly Release Notes: January 15th - Photoshop& Shapeways, bug fixes [message #83291] Thu, 16 January 2014 16:04 UTC
avatar natalia  is currently offline natalia
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Today's big news is the Photoshop & Shapeways integration! Read all about how you can now easily add color to 3D models using photoshop!

Todays release also included some bug fixes:
Email preferences We consolidated all email actions onto the Email Preferences page so there is now one location for you to change your email address and update your email preferences. We also fixed a small bug on the opt-out page where the social media icons were not being displayed properly.
Wall Thickness Visualization fix - no longer "loading" on older models
Default image not showing up on shop - now fixed. Model default image shows correctly on My Model page now.
No longer showing Polished Grey Steel as default material for all model at My Model page. Default material are now displaying correct for model at My Model page.

[Updated on: Thu, 16 January 2014 17:22 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: January 2nd - Maintenance and Beta Releases
Weekly Release Notes: January 2nd - Maintenance and Beta Releases [message #82467] Fri, 03 January 2014 02:26 UTC
avatar natalia  is currently offline natalia
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Happy New Year Shapies!

This weeks release brings another Beta Group feature that will soon be public and the last of our end-of-year cleanup works.

Stay tuned for next week!
Natalia


Shapeways Community Manager
 Topic: Free Shipping for UK, Netherlands and Germany through November 27th
Free Shipping for UK, Netherlands and Germany through November 27th [message #79616] Fri, 22 November 2013 22:21 UTC
avatar natalia  is currently offline natalia
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For the next 5 days, enjoy FREE SHIPPING to Germany, the UK and the Netherlands on orders of E60 or more!

Get your gifts early and save Smile

Valid until Wednesday 27th November 2013 at Midnight GMT.

The fine print: Free Shipping will apply on orders of 3D prints totaling €60 or more, shipped to Germany, the United Kingdom, or the Netherlands. The discount cannot be applied to past orders. If you order a model during the promotion period that cannot be printed and has not been successfully printed before, we cannot apply discounts to future orders (even if these models are repaired). If you return your purchase, you will be refunded the amount paid. Offer expires 27 November 2013 at midnight GMT.

[Updated on: Fri, 22 November 2013 22:22 UTC]


Shapeways Community Manager
 Topic: Free Shipping for US and Canada!
Free Shipping for US and Canada! [message #79264] Mon, 18 November 2013 18:11 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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If you haven't seen the banner at the top of our pages, we are offering free shipping for US and Canada customers this week for orders over $75! Just in time to get those holiday orders in Very Happy


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Weekly Release Notes: October 31st - Ceramics repricing, New Layout for Shops
Weekly Release Notes: October 31st - Ceramics repricing, New Layout for Shops [message #77984] Fri, 01 November 2013 14:09 UTC
avatar natalia  is currently offline natalia
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This weeks release included:

* Ceramics Repricing - read all about it here

We've changed it to be more consistent with how we price the rest of our materials - by volume of material used instead of surface area.
With the previous pricing model, designs with complex surface patterns or wiry designs incurred extra costs because the increased surface areas. Now you can make more complex designs for much cheaper while some larger, dense models may show slight price increases. With this change, ceramics will now cost $6 + $0.35/cm3.

* New Layout for the Shops page

We've tidied up the Shops page to better display the products in your shop. You asked for a layout that displays 3 products across so we've put that back into effect! Also the sidebar is now on the left which helps to show off your shop sections, and help guide your customers to all the different types of products in your shop.


Let us know what you think!

Natalia

[Updated on: Thu, 07 November 2013 05:04 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: October 16th-Support Pages and Shopper Tools
Weekly Release Notes: October 16th-Support Pages and Shopper Tools [message #76964] Thu, 17 October 2013 20:13 UTC
avatar natalia  is currently offline natalia
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October 16th

* Updated Content and Layout on Support Pages and Info Pages - we're continuing to improve these sections.
* Worth noting is that we were down for maintenance while undergoing a bit of internal construction over the weekend and this caused some disruptions in the upload and model checking process. The issue has been fixed and all uploads are being reprocessed.
* Shopper tools - making it easier for shoppers to find your products

[Updated on: Thu, 07 November 2013 05:05 UTC]


Shapeways Community Manager
 Topic: Weekly Release Notes: October 2nd - Bigger Sterling silver, 3D viewer on Upload page
Weekly Release Notes: October 2nd - Bigger Sterling silver, 3D viewer on Upload page [message #76868] Wed, 16 October 2013 16:38 UTC
avatar natalia  is currently offline natalia
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This weeks release featured:

October 2
* Sterling Silver has a bigger bounding box, so you can make bigger, more beautiful things! Read all about it
* The 3D viewer in the Upload page is clearer and easier to use. It spins into view, the lighting is better and it is more responsive to your mouse movements.
* For Shop owners - the 'Related Items' on your product page are now more relevant, so your product is getting easier to find (and by that token, hopefully easier to buy!). We're working with some amazing data scientists to make this improvement, and we should have it really great in time for the holiday season.

Let us know what you think!

[Updated on: Thu, 07 November 2013 05:07 UTC]


Shapeways Community Manager
 Topic: Gold Plated Brass is here to stay!
Gold Plated Brass is here to stay! [message #73894] Thu, 29 August 2013 14:59 UTC
avatar duann  is currently offline duann
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We launched the Gold Plated Brass as a trial material just over a month ago, and have seen a great response and amazing designs. The trial period for this material is now over, and we're excited to announce that this material is going to permanently join our range of 3D printing materials with a few changes that ensure we can deliver a consistently high-quality offering.

After producing this material for a month, we've learned a lot about our production costs and how you're using Gold Plated Brass. By adjusting our prices to better reflect these costs, we can keep prices fair across all sizes of models and across our material family.

As of today, Gold Plated Brass will be $30.00 startup and $22.00 per cc.

This means is that the price for very small models will increase, but all models above 2cm3 models will get cheaper.

Here is a break down of the previous vs new price per cm3:

1cm3 was $40 now $53

2cm3 was $75 now $74

3cm3 was $110 now $96

4cm3 was $145 now $118

5cm3 was $180 now $140

We've also learned that producing Gold Plated Brass takes slightly longer than we initially hoped. To manage expectations and ensure your items ship on time we are now shipping Gold Plated Brass in 20 days. We're working on all kinds of creative ways to bring this down in the future -- and across all materials.

We look forward to seeing more of your Gold Plated Brass designs in your Shapeways shop as well as the new mystery metal we are bout to launch next.
Chime in here or on the blog if you have any questions or concerns.

Best,
The Materials Team



Duann Scott,
 Topic: REDDIT AMA with Peter -Tuesday August 20th at NOON EST
REDDIT AMA with Peter -Tuesday August 20th at NOON EST [message #73299] Tue, 20 August 2013 04:50 UTC
avatar natalia  is currently offline natalia
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Hey guys!

Exciting news - Peter, our CEO, will be doing a Reddit Ask Me Anything tomorrow, Tuesday August 20th at NOON EST.

Look for us in www.reddit.com/r/IAMA thread on Reddit (and up-vote please!)

Savannah, Duann, Carine, Kate, myself and many other Shapies from the team will be online too. You'll have our full attention so come on and....ask us anything Wink

See you tomorrow!

Natalia


Shapeways Community Manager
 Topic: Fixing Rejections - Helping You Improve Your 3D Models
Fixing Rejections - Helping You Improve Your 3D Models [message #73085] Thu, 15 August 2013 00:18 UTC
avatar natalia  is currently offline natalia
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We know fixing rejections is important to you, and we've been working hard on various solutions. Today, we're excited to announce that we our first step to improve the printability of your 3D models -- for you and your customers.

We want to enable you to print anything you imagine but sometimes, we simply can't print a model. When this happens we want to make sure we can provide you with the information you need to be able to resolve printability issues. We also want to ensure your customers can be confident that they'll always receive quality products from you and Shapeways.

If you have a model that has printability issues (models that have been rejected) in certain materials, we want to give you the opportunity to fix it so that you can avoid unhappy customers. This means rejected models can not be sold until they have been updated in the rejected material family.

We're shifting the focusing from unfortunately having to say "Sorry, we can't print this" to "Hang on, let us help you." If an ordered model is unable to be printed you will now see a flag on the product page, alerting you to the printability issues, which are displayed on all affected materials.

You'll also receive an email that describes the printability issues that we need your help in resolving (like thin walls) as well as suggestions for improvements (like widening escape holes). If there's a printability issue with a model you've printed before we also provide the print success rate. In short, we want to help you as much as possible, but we can't do it alone, we need your help.

If you see a flag while editing your model, or have received rejection email, it means we need your help in updating your model to print it again. We will provide as much information and suggestions as we can, and then it's up to you to use this to improve your model. Together we can ensure printability so you can 3D print exactly what you want.

Check it out and let us know what you think! This is the first step in a long line of rejections improvements, so soon we'll be able to print everything you can imagine!

Best,
Natalia
ps - I posted this in the rejections thread too, so if you have comments and feedback, please bring the discussion here: https://www.shapeways.com/forum/index.php?t=msg&th=12976 &prevloaded=1&&start=240

[Updated on: Thu, 15 August 2013 20:07 UTC]


Shapeways Community Manager
 Topic: New Website Feature: Order Cancellation
New Website Feature: Order Cancellation [message #64577] Thu, 21 March 2013 13:25 UTC
avatar bartv  is currently offline bartv
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Did you forget to add something to your order? With today's update of Shapeways.com, we have made it easier for you to cancel it, and immediately place a new one. You can do this as long as we haven't started 3D printing any of your products.

Read all about it here:

http://www.shapeways.com/blog/archives/1980-New-Website-Feat ure-Order-Cancellation.html


Community Manager Europe | Shapeways
 Topic: Currency Exchange Rate Now Listed!
Currency Exchange Rate Now Listed! [message #64031] Wed, 13 March 2013 20:22 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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One of many amazing things in today's release, is that the current currency exchange rate (between Euro's and US dollars) being used by Shapeways is now listed on every items edit page.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Introducing the Shapeways API
Introducing the Shapeways API [message #63476] Thu, 07 March 2013 20:14 UTC
avatar natalia  is currently offline natalia
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Make apps that make products! We're excited to announce that our new REST API is live today and a home for your apps and all API documentation lives here

Read all about it from Josh and Brad in this blog post

If you're using our API or want to get started, this section of the forum is for you:

Please let us know if you have any questions, comments, or feedback in this thread.

-Natalia


edit: fixed url

[Updated on: Fri, 08 March 2013 16:47 UTC] by Moderator


Shapeways Community Manager
 Topic: February 6th update
February 6th update [message #61512] Thu, 07 February 2013 09:51 UTC
avatar bartv  is currently offline bartv
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Here are the most visible improvements on the site this week:

- Your 'Pending Sales' screen will now show the order date instead of a blank shipping date.
- Fixed several issues in Internet Explorer 8 and 9.
- Fixed several issues where the gallery pages didn't update after removing or updating a model.
- Large model photographs were hard to view on iPhones.


Community Manager Europe | Shapeways
 Topic: Curate our Homepage!
Curate our Homepage! [message #61215] Fri, 01 February 2013 22:50 UTC
avatar natalia  is currently offline natalia
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Hey guys, I've heard a lot that you want to see more variety of products on our site, and not the same products over and over. So, starting next week, I invite you to CURATE OUR HOMEPAGE!

Our homepage is where we highlight models we love, now we're opening it up for you to show us your favorites! As of next week, our homepage is going to be YOUR space. So we want to see your finds!

Here's some guidelines:

Pick 8-12 models and favorite them. You must have at least 8 as that is how many slots are on the homepage!

You can select one of your own models of course, but try to stick to just one Wink

Optional but encouraged: Pick a theme - whether it be trains or a special occasion, a theme helps to bring a sense of style to the page.

Email natalia@shapeways.com with your list of selections - please include the URL links to the product pages and to YOUR shop as well, so we can highlight you!

We will select the best curations to feature on the homepage

Can't wait to see your entries!
To kick us off, here's my "White Theme." on the blog: http://www.shapeways.com/blog/archives/1903-Friday-Finds-Cur ate-our-Homepage.html


Shapeways Community Manager
 Topic: January 31st update: rename your shop, co-creator late emails
January 31st update: rename your shop, co-creator late emails [message #61168] Fri, 01 February 2013 08:48 UTC
avatar bartv  is currently offline bartv
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Hi all,

yesterday's release contains two new functions for shopowners:

- You can now rename your shop.

- For shop owners who use co-creators: you will now receive automated notifications once an co-creator order become late:

Heads up: 24 hours left til deadline.
Reminder: 1 day after deadline.
Reminder: 2 days after deadline.
Reminder + Cancellation Warning: 3 days after deadline.

Cheers,

Bart


Community Manager Europe | Shapeways
 Topic: PayPal experiencing issues temporarily
PayPal experiencing issues temporarily [message #60957] Mon, 28 January 2013 16:15 UTC
avatar natalia  is currently offline natalia
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Hi Guys,

Just to let you know, PayPal is experiencing issues at the moment and payments made to Shapeways (we use PayPal) are going through but your order does not show up in "My Order" right away.

Rest assured your order is going through, it's just a delay on the side of PayPal so no need to order twice. If you did order twice, please contact service@shapeways.com and we will refund you straight away.

PayPal is working to resolve the issue, as we are, so please bear with us it shouldn't be long!

Best,
Natalia


Shapeways Community Manager
 Topic: Photo Comments are here!
Photo Comments are here! [message #60364] Thu, 17 January 2013 15:31 UTC
avatar natalia  is currently offline natalia
Messages: 837
Registered: September 2008
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Hi Guys,

We're excited to share that photo comments are here!

Ever wanted to show a designer their model on your desk? Suggest an improvement? Now with one click, you can!

Check out the blog post explaining this new feature here:

http://www.shapeways.com/blog/archives/1880-New-Website-Feat ure-Photo-Comments.html

I'm gonna snap a pic of all the cool products on my desk!

Can't wait to see what you share!

-Natalia


Shapeways Community Manager
 Topic: 12/19/2012 Update: bugs fixed!
12/19/2012 Update: bugs fixed! [message #58969] Thu, 20 December 2012 17:24 UTC
avatar natalia  is currently offline natalia
Messages: 837
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Hi guys,

Just wanted to share that this week we fixed a few bugs that you've been waiting for:

You can delete your own comments on a model now
When you upload a new STL file, the 3D viewer is updated also - no more waiting for the cache to clear!
We've also improved a bunch in the backend that are making things faster all around.

There will not be a release next week, enjoy the holidays all!


Best,
Natalia

[Updated on: Thu, 20 December 2012 17:27 UTC]


Shapeways Community Manager
 Topic: Goodbye Glass December 6th
Goodbye Glass December 6th [message #56795] Tue, 13 November 2012 20:43 UTC
avatar natalia  is currently offline natalia
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Hey Guys,

As you may have seen on the blog, we are saying goodbye to glass:

http://www.shapeways.com/blog/archives/1760-Goodbye-to-Glass -on-December-6th.html

We're always trying to push the limits of what is possible with 3D printing here at Shapeways, introducing new materials and encouraging innovation. However, sometimes to grow, you have to let things go.

We've noticed that you haven't been as excited about glass over the last year, and we have a great opportunity to use these glass 3D printers for research and development. This means we will soon be bringing you new materials to replace glass!

Please note that December 6th will be the last day we will be offering 3D printing glass, so you have three weeks to place your orders.

What does this mean for you?

If you're a designer who has glass models available for sale, glass will be removed as a material option starting December 6th. You can, of course, still offer them in other materials. All you have to do is ensure those materials are enabled on your product page. We recommend testing these models in new materials before making them available for sale.

If you want to buy glass products, make sure you do so before December 6th to ensure delivery by the holidays.

Lastly, given that we will be using these machines for research, let us know what materials you would most like to see next!

Thank you,
Natalia

Any discussion or questions, please post them in this thread: http://www.shapeways.com/forum/index.php?t=msg&goto=5679 9&#msg_56799

[Updated on: Tue, 13 November 2012 22:02 UTC]


Shapeways Community Manager
 Topic: 10/17/12 Update
10/17/12 Update [message #55568] Thu, 18 October 2012 13:24 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5583
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index.php?t=getfile&id=21838&private=0
As some of you may have noticed, yesterday evening (EST) an update went out. If you haven't looked yet, go look at the new polished colors available for your models! Get them while they're hot (and 10 percent off until the 31st). A few things you probably haven't noticed yet: The new sample kits are available! Look at all those cool samples you can get. And we also boosted search power! so searches should be much quicker!

A few things that we fixed:
Co-Creators should be 100% up and running
Vibe, and 2D to 3D creators are up and running
And finally Gift Card bugs should be squashed

If you would like to tell us how awesome these things are, please do! If you find an issue with anything, please let us know, but via the Bug section.

That is all for now, we will have more cool news later today!

  • Attachment: good news.jpg
    (Size: 70.96KB, Downloaded 170 time(s))

[Updated on: Thu, 18 October 2012 14:18 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Ceramics 20% off through August 14th!
Ceramics 20% off through August 14th! [message #52355] Tue, 07 August 2012 20:05 UTC
avatar natalia  is currently offline natalia
Messages: 837
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Hi Guys,

You may have seen on the homepage that we are doing a promotion for ceramics this week. All ceramic colors and finishes are at least 20% off from today (August 7th) through August 14th.

The discount is automatically applied throughout the site, you don't need to enter a special code.

If you've wanted to try out a piece in ceramics, now is a great time!

A note for all shop owners: don't worry, your markups are NOT affected by this promotion, we are taking the discount off the base price.

Details in the blog post here:

http://www.shapeways.com/blog/archives/1569-Discounted-Ceram ics-3D-Printing-at-Shapeways-At-Least-20%25-Off-Through-Augu st-14!.html

Happy Shaping!
Natalia


Shapeways Community Manager
 Topic: E-mail Release 7-11-12
E-mail Release 7-11-12 [message #51205] Thu, 12 July 2012 01:47 UTC
avatar bdickason  is currently offline bdickason
Messages: 97
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While we're hard at work on rebuilding the core of Shapeways' internal infrastructure, we've tried to find some quick wins to help fix some glaring issues along the way.

One of these changes is released today, with an update to most of the e-mails along the order process. We couldn't make any huge overhauls yet, but we did improve the wording, make them more clear, and do some small changes here and there to help you guys out.

For example:

  1. We clearly indicate that orders could be rejected once a shopper places it.
  2. You can now click on a model in some cases to go right to that model's page.
  3. When you purchase your own model, you should no longer be told that you sold models.
  4. When a user purchases your model, you will only receive a 'You Sold a Product' e-mail once it has been shipped (to prevent false positives upon rejection).


Again, small changes, but hopefully your day will be made a bit brighter along the way.

Note: We are still working on issues like Canada Shipping fees, Rejections, and WSF Non-Monotonous pricing along with the major project I mentioned earlier.

[Updated on: Thu, 12 July 2012 02:22 UTC] by Moderator


Director of Product - Shapeways
 Topic: Homepage Release - 6-28-12
Homepage Release - 6-28-12 [message #50488] Thu, 28 June 2012 06:09 UTC
avatar bdickason  is currently offline bdickason
Messages: 97
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Hi guys,

We've been undergoing a massive project to rebuild our infrastructure here at Shapeways to deliver all of the features and requests that are extremely important to all of you (and all of us).

Our VP of Engineering, Josh Levine, has put together a blog post that outlines some of the steps we're taking to work towards making projects like Printed Before Flag, Fewer Rejections, and Cheaper Shipping Options more feasible: http://www.shapeways.com/blog/archives/1460-Inside-Shapeways -Building-an-Infrastructure-for-Growth.html

One of the small releases we've been working on in the meantime went live today, in the form of an updated Homepage that more clearly spells out what Shapeways offers to new users. We often hear from Shop Owners and Makers alike that they tell people about Shapeways, only to find that they did not return to the site after trying to figure out what it really is that we do. The best way to do that: feature your designs!!

We decided to revisit our homepage for new users to improve the experience. We will be working on significant improvements to existing users for the homepage.

For those of you wondering where the projects I mentioned above are sitting, they are absolutely coming soon and you can read more about that here:
http://www.shapeways.com/blog/archives/1460-Inside-Shapeways -Building-an-Infrastructure-for-Growth.html

[Updated on: Thu, 28 June 2012 06:10 UTC]


Director of Product - Shapeways
 Topic: Forum Guidelines: Your questions answered
Forum Guidelines: Your questions answered [message #49439] Tue, 05 June 2012 20:04 UTC
avatar natalia  is currently offline natalia
Messages: 837
Registered: September 2008
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Hi and welcome to the Shapeways forum! 3D printing is a cool technology, but in the end it's the people who will really make it count. Thanks for joining us Smile If this is your first time here, check out the FAQs. Lots of answers to common questions can be found there.

The forum is where community members go to learn, create and inspire one another. It's an amazing place, and we want to keep it that way.

Read first. Then post
There's an incredible amount of knowledge and a wide range of people who hang out here. Read a few posts, get to know the tone and the humor. Once you do post, you'll have a much easier time getting or giving help. The more you engage with the community, the more you'll get out of the time you spend here.

Keep it human
Feel free to introduce yourself. Let us know who you are and what you're excited about. There are real humans behind all these screens, and that's a good thing!

Criticize constructively
Healthy debate and many discerning tastes are one of the best things about this community. But remember that not everything you say through text comes across with the smile, the laugh, or the good-natured sarcasm you may have intended. Take extra care to be (and sound) constructive. That said, if you see something that offends you, hit the report to moderator button and tell us why it offends you. Do not reply in retaliation, as this can make the problem worse.

Think before you post
Some things can be upsetting, but take a breath before you shoot back. If you're being demeaning, or are hurling personal attacks on others, you probably won't make many friends. Plus you run the risk of being banned. And that sucks. Please don't make us do that.

Run the boss test
We're not uptight, but we do need to make sure people feel comfortable. If you'd feel weird about your boss looking over your shoulder at whatever you're about to to post, you probably shouldn't post it. For argument's sake, let's assume you've got a cool boss.

Think Global. Think Big
One of the most amazing things about the Shapeways community is that we're dispersed all over the world. Remember that sometimes things can get lost in translation, and so it's probably best to always give people the benefit of the doubt.

Intellectual Property
Upload only models you have created, or that you have the rights to. Please don't copy other users designs, it's not good karma and it may get you banned.

Feedback
We love feedback, so there is a [ https://www.shapeways.com/forum/index.php?t=i&cat=12& ;]section[/url] to give feedback, to post suggestions and even complaints. Your first stop should be the Bug Reporting to report any bugs on the site or errors you see. The Suggestions section is for your improvements and idea, its a good idea to see if your question or issue has been raised already and post in that thread with your vote. That way we can see what topics have lots of votes. We check it regularly, so we know what's important to you.

Welcome and have fun!
Your moderators
Natalia, Michael, Stijn and Stony.

[Updated on: Mon, 05 May 2014 15:14 UTC]


Shapeways Community Manager
 Topic: Currently experiencing upload delays
Currently experiencing upload delays [message #48738] Mon, 21 May 2012 15:43 UTC
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Shapie Expert
Hey all,

we're sorry, but we're currently experiencing a delay in the processing of some model uploads. A set of models from the last few weeks needs reprocessing because their 3D images were never rendered.

Any uploads done earlier today (including our 'easy co-creators' and API uploads) can be delayed by up to 8 hours. This impacts both the validation of the files (non-manifold checks etc), rendering of the 3D images and calculation of price quotes.

All new uploads will be fine.

If you have already deleted a model that now gets reprocessed, you will receive an error message which you can safely ignore.

We'll post an update to this message once things are back to normal again.

Bart

[Updated on: Mon, 21 May 2012 15:58 UTC]


Community Manager Europe | Shapeways
 Topic: Updating Categories!
Updating Categories! [message #47717] Tue, 01 May 2012 21:58 UTC
avatar ChristianA  is currently offline ChristianA
Messages: 44
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Hey everyone!

A few weeks ago we had clued you in that we would be updating our categories soon in this thread: http://www.shapeways.com/forum/index.php?t=msg&th=9120&a mp;start=0&. We received some great feedback from you. Thank you all very much.

TOMORROW we will be modifying the categories. The final list of categories are as follows:

1. Gadgets
- Cases
- Accessories
- Keychains & Key Fobs
- Desk Toys
- Robotics
- Music

2. For your home
- Accessories
- Dining
- Lighting
- Furniture

3. Jewelry
- Bracelets
- Cufflinks
- Earrings
- Necklaces
- Pendants
- Rings

4. Fashion
- Glasses
- Belts
- Bags & Purses
- Wallets
- Buttons

5. Miniatures
- Figurines
- Model Trains
- Vehicles
- SciFi
- Memorabilia

6. Maker / DIY
- Spare Parts
- Mechanical Parts
- Tools

7. Games
- Board Games
- Dice
- Puzzles
- Toys

8. Art
- Mathematical Art
- Sculptures

If you had a model that was in a category that is no longer available, don't fret. We'll make sure it is associated with the most relevant category. Below is a list of the previous categories and the new category they are moving in to. Take a look at our migrations:

Art >> Religious Art --> Art
Art >> Fan Art --> Miniatures >> Memorabilia
Hobby >> Robotics --> Gadgets >> Robotics
Hobby >> Musical Instruments --> Gadgets >> Music
Hobby >> Figurings/Character --> Miniatures >> Figurines
Hobby >> SciFi --> Miniatures >> SciFi
Hobby >> Model Trains --> Miniatures >> Model Trains
Hobby >>Mechanical Parts -- >Maker/DIY >> Mechanical Parts
Home Decor --> For Your Home
Home Decor >> Decorative --> For Your Home >> Accessories
Home Decor >> Table Settings --> For Your Home >> Dining
Home Decor >> Lighting --> For Your Home >> Lighting
Home Decor >> Pictures --> For Your Home
Jewelry >> Braile --> Jewelry
Jewelry >> Buttons --> Fashion >> Buttons
Jewelry >> Pendants/Charms/Beads --> Jewelry >> Pendants

If you had Seasonal selected as a category, please note that those categories have been removed from the category selection. To make sure your models are still easily discovered on Shapeways, please be sure to edit your model and select an appropriate category. Remember, you can still tag your model with an appropriate seasonal tag!

If you have any feedback you'd like to send our way do so in the New Categories thread in the Bug Reporting & Site Feedback forum: http://www.shapeways.com/forum/index.php?t=msg&th=9120&a mp;start=0&
 Topic: Updated Design Rules: Silver & other materials
Updated Design Rules: Silver & other materials [message #47710] Tue, 01 May 2012 16:03 UTC
avatar nancyliang  is currently offline nancyliang
Messages: 155
Registered: January 2011
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Hey guys,

I'm going to attempt to do these design updates more regularly. So here's to a monthly update!

New Updates:
Silver Glossy should be minimum 0.8mm thick. We've tried at 0.6mm over the past year and had to reject a majority of the orders. This is because when we hand polish the silver at 0.6mm, it becomes very fragile and often breaks (many of you who design for silver probably already got this message from customer service). So unfortunately, we need to raise the minimum now to 0.8mm.

WSF Stepping: Because we print layer by layer, sometimes you might see "print lines." Usually, we organize models so these print lines are minimized, but sometimes the print lines are unavoidable. We updated the WSF Material Pages with a picture of what these print lines might look like. Please note, these will not show up in every print.

FUD/FD Stepping: Due to the printing process, we need to place support material below the model. This support material can create small print lines in some parts, particularly if the part has flat surfaces. These print lines are small and not highly noticeable, however they will be exaggerated when painted. We updated the FUD/FD Material Pages with an picture of what these lines look like. We have tried and experimented a number of ways to minimize this, but at this point nothing we've tried can completely get rid of the things. We will continue to look into this though and hopefully will find some way to smooth out these lines.

FUD/FD Minimum Escape Hole: We are still developing the rules for this, but basically if you make the escape hole too small for hollow models, then the support material does not melt out completely and leaves residue. Currently, we are recommending a minimum of two 2mm diameter escape holes for solid models. Smaller holes will print, but the models will likely have wax residue. Bigger holes allows air in one end, and wax out the other. Based on some preliminary tests, we might have to increase this limit in the future. Last, we will still send out models if the escape holes are smaller, but the models will have wax residue in the models (which is not an issue if you intend to paint the model).

Stainless Steel Coloration: Due to the nature of our bronze infusion process (we infuse stainless with bronze to give it more strength), there may be slight variations in the color of your stainless steel model. Some models will have a slight bronze hue and others will be more silvery. We updated the material page for Stainless Steel to show the two extremes. We are investigating alternative infiltration techniques that will lessen the differences.

Thanks, let me know if you have any questions please!

Nancy

[Updated on: Tue, 01 May 2012 17:36 UTC] by Moderator



Product Manager
Twitter: @nliang
 Topic: April Payments Update
April Payments Update [message #47356] Mon, 23 April 2012 03:08 UTC
avatar bdickason  is currently offline bdickason
Messages: 97
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Hi everyone,

You might have noticed that your payments were a couple days late this month. The final payment was sent out Thursday the 19th. We sincerely apologize for any inconvenience this might have caused. The payments for March were not settled correctly and we had to correct this before paying out the month of April. We took some extra time to triple check the amounts to ensure that everyone was paid correctly. We take your shop finances very seriously and are doing everything we can to mitigate issues like this in the future.

Thanks for your patience the last couple days, and as always, please let us know if you any feedback. If you have any specific questions or concerns about this month's payment, please email us at service@shapeways.com and we'll look into it immediately.

[Updated on: Wed, 16 May 2012 14:31 UTC]


Director of Product - Shapeways
 Topic: Improvements to the My Models Page
Improvements to the My Models Page [message #47198] Thu, 19 April 2012 00:20 UTC
avatar ChristianA  is currently offline ChristianA
Messages: 44
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Hey everyone!

We've made some improvements to the My Model page! We're really excited about this update and want to tell you what this means for you. We're enabling you to search through your models right from within the page, view only a specific set of models, and access the edit model page in just one click! We hope that these new and improved tools make creating even easier.

To read up on the details of the improvements we've made make sure to check out the blog: "Take a Peek at the Improvements We've Made to the My Models Page on Shapeways".

If you have any feedback or thoughts to send our way visit the feedback thread "Discussion and Feedback on My Models Page Improvements" in the Bug Reporting & Site Feedback section of the forums. We look forward to hearing from you!

[Updated on: Mon, 23 April 2012 03:04 UTC] by Moderator

 Topic: Introducing new colors for the Strong & Flexible Family
Introducing new colors for the Strong & Flexible Family [message #46462] Wed, 04 April 2012 18:31 UTC
avatar nancyliang  is currently offline nancyliang
Messages: 155
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We have researched color trends, asked the Shapeways community, leaked images on Shapeways Live, tested the colors in the streets of New York and finally it is time to release the fresh new colors on Shapeways.

We've gotten a lot of feedback on the Red & Indigo. The most common ones was to make the Red more red (done!) and make the Indigo either more blue or more purple (done! And we are still tweaking our blue).

http://www.shapeways.com/blog/uploads/Spring_colors_12_Shapeways-2.JPG

These colors are on a trial for three month, at which point if they are popular enough we will on board them as Permanent Colors!

You can read more about the new colors on the blog.

We will not add these colors automatically to any shops (even if they previously have had colors). So shopowners, please remember to enable these materials for purchase if you want these to show up in your shop, and remember to take photos of your newly colored prints when they arrive!

There are a few more colors in the works that we are still tweaking. Got any ideas for new colors? Let us know!

[Updated on: Wed, 04 April 2012 18:33 UTC]



Product Manager
Twitter: @nliang
 Topic: UserVoice: new feature: file attachments
UserVoice: new feature: file attachments [message #41051] Mon, 02 January 2012 10:35 UTC
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Shapie Expert
Hi all,

you can now attach files/screenshots/drawings to UserVoice tickets.

Cheers,

Bart


Community Manager Europe | Shapeways
 Topic: Series B and Plans for NYC production
Series B and Plans for NYC production [message #38782] Thu, 17 November 2011 23:08 UTC
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
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Hey everyone,

Today me and the rest of the team are rounding out one of the bigger days we've ever seen at Shapeways. In conjunction with our spot in the Wired Pop Up store, our holiday gifts guide, and a redesigned creators page and homepage, we announced today that we've closed our 2nd round of funding and are working on starting production right here in NY. If you'd like to check out the details, here's our blog post on it, and TechCrunch did a great write up.

For those of you who are wondering, our redesigned schopping cart is still in its final stages and we expect it will go live at some point tomorrow.

At the end of this very long push, in my rather exhausted state, I just wanted to take a chance to thank all of you for caring so much about what we're working on, and being part of it. Here's to good things to come!

Thanks,
Ana


Community Manager | Shapeways

 Topic: Live Chat on Wednesday 10/12 at 2pm EST
Live Chat on Wednesday 10/12 at 2pm EST [message #36363] Mon, 10 October 2011 19:16 UTC
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
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Hey guys,

Later this month I'll be going on vacation, which means I won't be in town when we usually do Shapeways Live. I don't want to miss out on the chance to touch base though, so instead, I'll be doing a live chat this Wednesday at 2pm EST.

Just like the usual Shapeways Live deal, using the same chatroom, except we'll cut out the camera part and just focus on talking in the chatroom. Bring your questions and come hang out. I hope to see you there!

- Ana



Community Manager | Shapeways

 Topic: Shapeways Site Update 2011-09-28
Shapeways Site Update 2011-09-28 [message #35250] Tue, 27 September 2011 13:53 UTC
avatar hans.lambermont  is currently offline hans.lambermont
Messages: 51
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Hi all,

We'll have a website hardware upgrade starting on Wed 2011-09-28 08:30 UTC.
The expected maintenance mode time is half an hour.

This is when the downtime will start and this is when it will end in your local time.

-- Hans
 Topic: Shapeways Site Update 2011-09-07
Shapeways Site Update 2011-09-07 [message #33943] Wed, 07 September 2011 14:39 UTC
avatar barrys  is currently offline barrys
Messages: 117
Registered: May 2010
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Senior Member
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Hi all,

we fixed a nasty shopowner invoice bug today. For certain users they didn't receive an email with a shopowner invoice for when they had sold models in their shop.
These are now recreated and sent.

Best,

Barry

 Topic: Shapeways site update 2011-05-27
Shapeways site update 2011-05-27 [message #28259] Fri, 27 May 2011 11:53 UTC
avatar barrys  is currently offline barrys
Messages: 117
Registered: May 2010
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Hi all,

we had a small site update today.

- The calculations of the surface area of old models are finished. All models that made it through the current processing chain have Glazed Ceramics now available as material. Note, you have to remove this material yourself from the restricted materials list.
- Remove double base64 encode requirement for models in the SOAP API. Any double encoded models will still be accepted to make it backwise compatible.
- Earlier this week we had an update in the options for the availability and view state of models. We made two checkboxes 'Listed on site?' and 'Allow others to purchase?' to replace the old dropdown for 'show and allow ordering'.

 Topic: Shapeways site update of 2011-05-19 04:00-06:00 UTC
Shapeways site update of 2011-05-19 04:00-06:00 UTC [message #27754] Wed, 18 May 2011 13:06 UTC
avatar hans.lambermont  is currently offline hans.lambermont
Messages: 51
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On 2011-05-19 from 04:00-06:00 UTC the site will be updated (storage upgrade).

This is when the downtime will start and this is when it will end in your local time.

-- Hans
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