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Forum: Bug Reporting
 Topic: IPad IOS 7.0.6 - Customer Drop Down Menu Does Not Display Long Enough To Use
IPad IOS 7.0.6 - Customer Drop Down Menu Does Not Display Long Enough To Use [message #85351] Mon, 24 February 2014 13:04 UTC
avatar Dreiding  is currently offline Dreiding
Messages: 1
Registered: September 2013
Go to all my models
Junior Member
On an IPad with the latest IOS 7.0.6 when I click on the smiley face to check my order, the drop down menu displays for second and then disappears not giving the opportunity to select the 'order' option.
 Topic: Quotes in model titles break CSV Markup Wizard (was in Shop Owners forum)
Quotes in model titles break CSV Markup Wizard (was in Shop Owners forum) [message #85191] Fri, 21 February 2014 06:59 UTC
avatar TinyMtn  is currently offline TinyMtn
Messages: 25
Registered: January 2013
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Junior Member
Hello,

This is a repeat of a problem that I have been having with the CSV Markup Wizard, described here.

I am using Linux (Fedora 20), and have tried this on Chrome and Firefox. I don't have ready access to a Windows or Mac machine.

In summary: my model titles have quotation marks. The .csv file that I download does not escape those marks. When I upload an unchanged file, it errors out because it puts the data in the wrong columns. When I manually escape the quotation marks (I have Perl script parse it) and re-upload the file, it seems to accept it (the columns in the preview look right), but then it errors out with "To prevent this from happening, download the CSV file again, and make sure you ONLY edit the last column, titled "markup"."

At the very least, it should be able to accept an unmodified file, though this may involve escaping the quotation marks in the csv file that I originally download.


Mark
tinymtn.com tinymtnbiz@gmail.com
 Topic: Messages help Please
Messages help Please [message #84562] Sat, 08 February 2014 11:05 UTC
avatar Cad_Rat  is currently offline Cad_Rat
Messages: 13
Registered: June 2013
Go to all my models
Junior Member
How do I delete all messages from my folders. When I get them to the trash and delete they just repropagating themselves. Thanks You:)


Cad_Rat
 Topic: Suggestions: Scaling and Rotating
Suggestions: Scaling and Rotating [message #84078] Wed, 29 January 2014 22:20 UTC
avatar cbudin  is currently offline cbudin
Messages: 1
Registered: February 2013
Go to all my models
Junior Member

Hi,

It would be nice to be able to perform simple scaling on a model after it is uploaded.
I've had to upload the same model separately at different scales if I want to change
the size.

Also, some 3D geometry packages use Y-axis as the world up vector, while others use
the Z-axis. Often my models come in lying on their backs. It would be nice to be able
to do a simple X-axis rotation to compensate for this.

Thanks,
Clay Budin
NYC
 Topic: Bug
Bug [message #83137] Mon, 13 January 2014 17:57 UTC
avatar ancientsoul  is currently offline ancientsoul
Messages: 7
Registered: September 2013
Go to my shop
Junior Member
1/13/14

I love working with your site, It use to be better though.

For example; I could put an image up on my "Logo" and it would appear on my Shop "Logo" . But No, Not now, It is a different image.
Also; I could have put an image, Photo or some jpg image up on my "profile" but NOT now, Nope it just doesn't work.
And then there is the issue with my new banner. It shows up in my "profile not not in the Shop Banner.

Now I realize that you are forcing folks to print things that they sell. and if we are following the process guidelines There shouldn't be an issue.
And if there is, it shows up in the order spread sheet and can be addressed there. Add to that; the minor changes to the interior of a all ready printed design has shown to cause cancelation of orders and thus the needed changes can be made because of such cancelations.
And when minor changes do not cause a problem and it prints OK with no issues, Why would I be forced to print it.
Yeah, $. from me to you. It needs to be worth it for me.
Are your changes motivated by the desire to help things go more smoothly, more mechanical? They may be good changes if they work.
I am just finding a few things in the graphics that don't work for me yet. But they use to.

Ed
 Topic: Material thickness check does not detect materials very slightly too thin.
Material thickness check does not detect materials very slightly too thin. [message #83059] Sun, 12 January 2014 13:25 UTC
avatar tebee  is currently offline tebee
Messages: 439
Registered: December 2010
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Senior Member
I scaled a model down and uploaded it so I could use the new material thickness check to give me an idea of what the problem areas were going to be.

To my surprise it did not pick up one area I expected to find problems and on checking I find that area is 0.697mm thick . Now that's a only 0.003mm too thin to be printed in WSF but I've had rejections in the past for 0.001 mm more !

See https://www.shapeways.com/forum/index.php?t=msg&goto=336 85&&srch=rounding+error#msg_33685

https://www.shapeways.com/forum/index.php?t=getfile&id=10864&private=0



It this a rounding error ?

Tom
 Topic: On new edit model screen Shop categories is not shown
On new edit model screen Shop categories is not shown [message #83014] Sat, 11 January 2014 10:56 UTC
avatar tebee  is currently offline tebee
Messages: 439
Registered: December 2010
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Senior Member
When you add a new item, the shop categories dropdown is not shown. It used to appear as soon as you made a model public and updated, but doesn't now.

The only way I could make it appear was to go to a different page and come back - then it was there on the page waiting for me. Even refreshing the page did not work.

This messes up the workflow of adding new items somewhat.

May I suggest there is no real reason to hide it in the first place ? There is nothing to stop us making something already in a shop category private afterwards.

Tom
 Topic: Edit Details: remove empty lines between Shop sections
Edit Details: remove empty lines between Shop sections [message #82360] Wed, 01 January 2014 13:00 UTC
avatar Magic  is currently offline Magic
Messages: 1190
Registered: August 2008
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Shapie Expert
Shapeways Crew
Not really a bug, but if you put a model in different shop sections, then there are empty line between them. These line are not there right after you add the sections, but they appear when you come back to the page later. If you add new sections, the old sections are still separated by an empty line and the new ones are not (until you come back later).


So many things to design, so little time...
 Topic: Netmining cookie causes "Only secure content is shown" message
Netmining cookie causes "Only secure content is shown" message [message #81116] Thu, 12 December 2013 10:10 UTC
avatar Wahtah  is currently offline Wahtah
Messages: 118
Registered: April 2010
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Senior Member
The Netmining cookie you are setting from http://shapeways.netmng.com/?aid=2581 causes Internet Explorer (10) to warn me that "Only secure content is displayed" on every page, because the rest is https://.

Can you fix it so the cookie is set through https://?
 Topic: Widget help?
Widget help? [message #77537] Fri, 25 October 2013 00:45 UTC
avatar dcyale  is currently offline dcyale
Messages: 130
Registered: February 2013
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Senior Member
Does the widget work? I was looking at the tutorial and see what I think is an error. The code listed is:

<iframe frameborder="0" style=" border:1px solid #c0c0c0; height:182px; width:628px;" src=" /widget/include.php?shop=YOURSHOPNAME&shopcat=SHOPSECTIO NNAME&style=light "></iframe>

Doesn't the src value have to refer back to www.shapeways.com?

I think this code works fine on the shapeways site, but nowhere else, Of course I don't pretend to understand HTML, although I have designed a couple simple websites.

And how do you enter a shop name that has spaces? Do you have to use "&20" to replace them. And is it case sensitive? And my shop name is "Dave's Model Railway Stuff" How about the apostrophe?

I can't get anything to work. If a tutorial doesn't help- that's a bug.

What I really want to do is to imbed the current customer price of particular models on my webpage. It doesn't look like the API does this.

Dave Yale


Dave Yale



[Updated on: Fri, 25 October 2013 00:46 UTC]

 Topic: Personalized Default settings when uploading objects
Personalized Default settings when uploading objects [message #76917] Thu, 17 October 2013 09:49 UTC
avatar OBjuan  is currently offline OBjuan
Messages: 21
Registered: November 2012
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Junior Member

Who wants to set defaults for every object they import?[ 3 vote(s) ]
1.Being able to customize my import options sounds great! 2 / 67%
2.Who cares. It's fine as it is. 1 / 33%

Oops. I now see the "Suggestions Forum" which seems like a better place for this post. Click this link to complete the poll there:

https://www.shapeways.com/forum/index.php?t=msg&goto=769 18#msg_76918

I would very much like it if I could set a variety of parameters for uploading an object just once, and then every object I import after that would default to those settings.
It's not that big a deal, but having to go and click 11 various radio buttons every time I bring in a new objects gets old and annoying, and stifles creativity.
Specifically:
- I want to upload all my objects in the Meters scale.
- So far I dont really ever want the ceramic materials, nor the sandstones, turn them off by default and I'll activate them in the rare cases.
- I would love it to auto price for me!
just adding X that I set to the price would be cool.
better for me, as I am a fan of whole numbers, would be if I could set up a list like
$1 - $5 = $7
$5 - $10 = $15
$10 - $20 = $25
$20 - $30 = $35
$30 - $40 = $50
$40 - $66 = $70
etc...
- Default Categories would be nice
- Being able to save various groups of tags which I could click 1 button and instantly add a bunch of metatags that are always gonna be grouped would be great!

Hook us up, please!

[Updated on: Thu, 17 October 2013 10:06 UTC]


the future merges with the past, and we are provided ever new opportunities to reinvent the now . . .
 Topic: Is there a problem with storing photos?
Is there a problem with storing photos? [message #76896] Wed, 16 October 2013 20:00 UTC
avatar seriaforma  is currently offline seriaforma
Messages: 205
Registered: July 2011
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Senior Member
I uploaded a bunch of photos for a few models that are not for display but are for sale (to offer different ring sizes) but the photos seem to have disappeared. Do I need to reload them? Also, as I was testing out how some of this would work, it seems the permalink on some of these models changed. Under what circumstances would that happen?
 Topic: Upload page problems
Upload page problems [message #76402] Tue, 08 October 2013 20:59 UTC
avatar tompan  is currently offline tompan
Messages: 1
Registered: August 2013
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Junior Member
When i go to the upload page the "Select 3d..." is partially blocked by the YouTube video.
I can click the edge of it and select my file.
Then the next page is blocked even more, I just guess that the button i want is the one under the video and click it.

Im using Safari on an Intel machine (dell)
 Topic: Unsubscribing from a forum thread
Unsubscribing from a forum thread [message #76368] Tue, 08 October 2013 16:00 UTC
avatar FreeRangeBrain  is currently offline FreeRangeBrain
Messages: 234
Registered: April 2013
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Senior Member
When receiving an email notification of new messages to a subscribed thread, the link for unsubscribing seems not to work. I've tried hitting the link with and without being logged in, and with and without the browser (Firefox) running. Nothing seems to work, and I can't seem to find an Unsubscribe link or button on the thread's page.

Am I doing something wrong?


Creativity - sometimes by the brute force method.
 Topic: Entry field for item descriptions collapses...
Entry field for item descriptions collapses... [message #75695] Fri, 27 September 2013 23:37 UTC
avatar TrainThingz  is currently offline TrainThingz
Messages: 107
Registered: March 2012
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Senior Member
When I open the "Edit Details" page, the description is there and easy to read. However, as soon as I click on it, it collapses to about 4 lines, and I have to scroll up and down to do any editing. I can drag it open again, but as soon as I flip to another tab and remove focus, it saves... and when I try to go back in, it collapses again. When you're adding the URLs of other similar items, this gets very, VERY old, very fast. Is this collapse happening for everyone, or am I a special snowflake and the only "victim"? Smile

I'm running on Firefox 24.0 on a Mac... I've got the NoScript extension, but shapeways.com and sw-cdn.net are whitelisted.
 Topic: Uploading plug-in not quite how you describe
Uploading plug-in not quite how you describe [message #73678] Mon, 26 August 2013 12:19 UTC
avatar danfenwick  is currently offline danfenwick
Messages: 1
Registered: August 2013
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Junior Member
I use SketchUp 8 and the instructions you give for uploading and installing the plug-in for it has an error. It comes in a zipped file. You say to not unzip it, but when you tell SketchUp to install the plug-in the window that opens up does not see the zipped file. You open it with compressed folder function and you still do not see it. I think you need to find out exactly how to do it and change your web site iinstructions. I cannot find a way and I tried several.
 Topic: Bug Reporting guidelines
Bug Reporting guidelines [message #71581] Sun, 14 July 2013 20:06 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
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Shapie Expert
I work here
Hi guys!

Uservoice is gone for good, so we are breaking up Bug Reports and Site Feedback into 2 sections.

In this topic, feel free to share any specific issues you're facing with the website, your shops, your models, or your overall experience. This is the place to help us hunt down bugs so we can squash them together!! If applicable, please provide us with your operating system and browser info, so we can determine if it's a compatibility issue. And it never hurts to show a screenshot of the issue, including the address bar. You can edit out any information you don't want to share, just show us what is not how it should be.

For issues with specific orders or uploads, please email service@shapeways.com.

Thank you!

[Updated on: Sun, 14 July 2013 20:07 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Request: Able to delete cancelt orders and order status
Request: Able to delete cancelt orders and order status [message #70897] Wed, 03 July 2013 15:13 UTC
avatar BryceK  is currently offline BryceK
Messages: 1
Registered: June 2013
Go to all my models
Junior Member
Hi all,

I got a request and was asked to post it here. Now I had some troubles with my models after ordering and because of it the order was cancelt. But then the order remains on you account only under the status of cancelt. Now if that happens mutliple times its easy to lose track of which are accurate. Since sometimes even when there cancelt they remain also on the status of "Pending".

Maybe a good idea for the near future.

Cheers,

BryceK
 Topic: 3D viewer usability
3D viewer usability [message #70832] Tue, 02 July 2013 15:38 UTC
avatar Hobbes010  is currently offline Hobbes010
Messages: 26
Registered: August 2011
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Junior Member
I've come across a couple of issues with the 3D viewer. I've found that I need to use the 3D viewer to check my models, because the model as presented on the site doesn't always match the output from Netfabb Basic (where I do my final checks before uploading).


1. No zooming. When I need to check the model in detail, this gets difficult in the small area that the 3D viewer provides.

2. Autorotation. When you open the 3D viewer, the model automatically rotates. When I click and drag on the model to see a specific angle, the autorotation should stop. The model should stay at the angle I positioned it at.
Currently, as soon as I release the mouse button, the model starts rotating again. We need a pause button.

3. Rotation limits. I can't rotate up or down by more than 90 degrees. Combined with 2., that makes it difficult to be sure I've seen the model from all angles.

4. Rotation up/down. This movement is really coarse: there are only a few angles to choose from. It's also choppy: the angle lags behind my mouse movement, and then catches up by jumping to the new angle.
In contrast, rotating left/right works as it should: you can choose from many angles, and the angle closely follows the mouse.


I've seen this on 2 computers (Mac with Firefox, Windows 7 with Firefox and IE) so I don't think it's just me.
 Topic: Faster Favorites
Faster Favorites [message #69437] Fri, 07 June 2013 19:31 UTC
avatar tiffanie  is currently offline tiffanie
Messages: 1
Registered: December 2012
Go to my shop
Junior Member
Hi Shapeways - first off, I love you guys!

One quick suggestion: when I'm browsing items created by other users it'd be really nice to be able to "favorite" them from the main page rather than having to click through to the detail page. That way I can browse a whole lot of things much more quickly and effectively bookmark the items I'd like to return to at a later date. Also, I can't seem to un-favorite items; intuitively I click on the "Added to Favorites" button but that just seems to take me to my favorites list.

Just in case I'm using the website incorrectly, my browser is Google Chrome Version 27.0.1453.94 m.

Keep up the great work!

-Tiff
 Topic: 2D to 3D not working
2D to 3D not working [message #69425] Fri, 07 June 2013 17:39 UTC
avatar Ayewondery  is currently offline Ayewondery
Messages: 17
Registered: April 2011
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Junior Member
Your
Your "2D to 3D" tool is not working
wont take the uploaded file
don't show any kind of preview of the model or upload
the picture is just the guide Cant tell what is being made
so cant go through with ordering a print
 Topic: Word wrapping really annoying in "It Arrived" forum
Word wrapping really annoying in "It Arrived" forum [message #69119] Mon, 03 June 2013 17:14 UTC
avatar lensman  is currently offline lensman
Messages: 1621
Registered: December 2009
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Shapie Expert
Would you please fix the annoying bug that has forever plagued your "It Arrived" forum...

Long sentences do not wrap to new lines they simply go on, and on, and on, and on, and on...... off the page.

VERY annoying when trying to read posts and having to scroll sideways.


Glenn ------ My Website Third Dimension Jewellery
 Topic: Picture Upload still not working
Picture Upload still not working [message #69103] Mon, 03 June 2013 13:29 UTC
avatar AotrsCommander  is currently offline AotrsCommander
Messages: 53
Registered: October 2009
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Member
I am once again unable to upload pictures.

Whatever I click on the browse button and click "open" (or whether after doing I click on the file name and click return), nothing happens. The previous time I tried, the latter at least worked (though it caused IE to recover the tab), but even that does now not work.

I have about twenty or thirty models to upload photos for and this is infuriating (especially since the problem doesn't appear to have been addressed, despite being reported nine months ago.)

IE 8, Win XP
 Topic: Excessive email notifications
Excessive email notifications [message #68010] Tue, 14 May 2013 21:09 UTC
avatar stop4stuff  is currently offline stop4stuff
Messages: 3152
Registered: June 2010
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Shapie Expert
I am subscribed to a sub-section of the forums for email notifications if a new topic is posted.

Today for one new post I received 7 email notifications, occasionally I get just the one notification email, however mostly there is a minimum of two, often three and sometimes more.

Paul
 Topic: Problem with earring or cufflink uploads?
Problem with earring or cufflink uploads? [message #66931] Fri, 26 April 2013 21:22 UTC
avatar lensman  is currently offline lensman
Messages: 1621
Registered: December 2009
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Shapie Expert
I have now twice uploaded an earring file with two identical models of the same piece in the file. Each time Shapeways system is only showing ONE of the earrings and pricing everything accordingly. Bizarre. I have double checked the file in Netfabb and both models appear. I have notified Support but since it's the weekend I thought I might get some feedback here first.


Glenn ------ My Website Third Dimension Jewellery
 Topic: turntable showing wrong texture
turntable showing wrong texture [message #65844] Tue, 09 April 2013 20:14 UTC
avatar Zenchuck  is currently offline Zenchuck
Messages: 7
Registered: February 2012
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Junior Member
Hi there,

The turntable has the wrong texture mapped in some areas. The 3d still render looks fine. Should I be concerned?

Thanks,

Andrew
 Topic: Rejected Projects and Guidelines
Rejected Projects and Guidelines [message #64599] Thu, 21 March 2013 15:56 UTC
avatar Mechanoid  is currently offline Mechanoid
Messages: 111
Registered: October 2010
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Senior Member
Here lately I have had a great many projects that used to print very well, now are being rejected for bad guidelines, that were already corrected. Case in point. Last year I had a file that had some shell issues that got rejected. Those issues were corrected and the corrected file was then uploaded. The corrected project then printed very well in WSF material. Now someone just ordered it in FUD, and they rejected it for thin wall issues and sent me a complaint pic, showing the same ORIGINAL shell issues from last year that were already corrected.

Is anyone else having similar issues with ShapeWays here in the last couple of months?


Samantha


I.D.I.C. = Infinite Diversity in Infinite Combinations
 Topic: Shop Inventory page missing results
Shop Inventory page missing results [message #64406] Tue, 19 March 2013 06:03 UTC
avatar DavidAlan  is currently offline DavidAlan
Messages: 34
Registered: January 2009
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Member
I only have 52 models that are displayed to the public, but when I click on the "Shop Inventory" page, I get a message saying "Sorry, we didn't find any results. Please try searching again." All I want to do is change the default order my models are displayed in. I tried a workaround, updating the models with a new copy of the file, but that didn't work. I set up different categories, but the default is still to display all shop sections, and I'd like to put them in some kind of order without someone having to change to a different display order option.
 Topic: Sipped in Future?
Sipped in Future? [message #64249] Sat, 16 March 2013 10:00 UTC
avatar wedge  is currently offline wedge
Messages: 166
Registered: September 2011
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Senior Member
I know shapeways has slogan: Made in the Future
But they alreddy complette Shipping in future Wink

index.php?t=getfile&id=29120&private=0


I was browsing thro my old orders, and this order was shipped 2012 ...

[Updated on: Sat, 16 March 2013 10:01 UTC]

 Topic: Incorrect Link on Community Page
Incorrect Link on Community Page [message #63540] Fri, 08 March 2013 07:57 UTC
avatar AmLachDesigns  is currently offline AmLachDesigns
Messages: 1359
Registered: September 2011
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Shapie Expert
On this page http://www.shapeways.com/community/ the link to the Latest Shapeways Forum Posts has this url http://www.shapeways.com/blog/

i.e. the wrong one.
 Topic: Model's Shop Section Tags not visible
Model's Shop Section Tags not visible [message #62373] Tue, 19 February 2013 12:28 UTC
avatar Dragoman  is currently offline Dragoman
Messages: 173
Registered: August 2011
Go to my shop
Senior Member
Hello

When editing a model, the "Categories" and "Tags" are always visible. However, the "Shop Section" is only displayed, when the model is visible to ohter and for sale.

I like to have everything organized before I put a model up for sale. Can this be changed so that the "Shop Section" is always tehre?

Happens on Firefox and IE.

Greetings
Dragoman
 Topic: PayPal experiencing issues temporarily
PayPal experiencing issues temporarily [message #60958] Mon, 28 January 2013 16:17 UTC
avatar natalia  is currently offline natalia
Messages: 859
Registered: September 2008
Go to all my models
Senior Member
I work here
Hi Guys,

Just to let you know, PayPal is experiencing issues at the moment and payments made to Shapeways (we use PayPal) are going through but your order does not show up in "My Order" right away.

Rest assured your order is going through, it's just a delay on the side of PayPal so no need to order twice. If you did order twice, please contact service@shapeways.com and we will refund you straight away.

PayPal is working to resolve the issue, as we are, so please bear with us it shouldn't be long!

Best,
Natalia

https://www.x.com/content/update-1-issue-receiving-instant-p ayment-notifications-ipns-jan-27

[Updated on: Mon, 28 January 2013 17:20 UTC]


Shapeways Community Manager
 Topic: Can't update model
Can't update model [message #60061] Sat, 12 January 2013 00:06 UTC
avatar iSay  is currently offline iSay
Messages: 14
Registered: January 2012
Go to my shop
Junior Member
Hi, I'm trying to update my model ( http://www.shapeways.com/model/445794/ ) but it seems to do nothing after I've uploaded the new model. I'm sure I remember doing it before, has anything changed?


-iSay
www.shapeways.com/shops/icraft
 Topic: Increase the size of allowed file attachments to PMs
Increase the size of allowed file attachments to PMs [message #59363] Sun, 30 December 2012 12:08 UTC
avatar stop4stuff  is currently offline stop4stuff
Messages: 3152
Registered: June 2010
Go to my shop
Shapie Expert
The max allowed filesize for attachments to forum posts is 64MB - for some reason the max filesize I can send via PM is 977KB.

More and more recently, I find myself helping other people with their model files - for those model files that are 'broken' the only options for the client to send the file over are direct via email (if their email provider allows 'larger files') or by using a 3rd party service such as dropbox.

Please can the PM filesize allowance be upgraded so that decent sized files can be sent via PM.

Cheers,
Paul

p.s. Thanks for upgrading the amount of PMs that can be stored Smile



 Topic: VRML 2.0 Color NOT Supported
VRML 2.0 Color NOT Supported [message #57100] Mon, 19 November 2012 17:03 UTC
avatar dbgarlisch  is currently offline dbgarlisch
Messages: 9
Registered: August 2008
Go to all my models
Junior Member
My VRML 2.0 files were being rejected at upload.

I determined that the Shapeways VRML reader did not like the Color array method for specifying part colors.

Hand editing the files to use a Material spec fixed the upload issue.

Please add support for the Color specification.
 Topic: Erratic site behaviour
Erratic site behaviour [message #56262] Sat, 03 November 2012 17:18 UTC
avatar megmaltese  is currently offline megmaltese
Messages: 47
Registered: August 2008
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Member
I'm having some problems with Shapeways website.
It loads randomly at distance of minutes.
Some times it's slow, some times it loads parts of the site, no images or no css etc.

I can't track down if the problem is due to the tornado still, or it's my ISP playing with DNS.

My connection should be ok though, because I can load other websites without problems.

BTW I'm in Italy.


Abide.
 Topic: Uploading .wrl files seems to be allot harder these days...
Uploading .wrl files seems to be allot harder these days... [message #56153] Mon, 29 October 2012 12:18 UTC
avatar tristan_bethe  is currently offline tristan_bethe
Messages: 76
Registered: January 2010
Go to my shop
Member
Not sure if this is a bug or a user error but just incase please see my post here:

http://www.shapeways.com/forum/index.php?t=msg&goto=5615 2&#msg_56152

thx


See more of my 3D scanning/printing adventures here: http://3dpersons.com/ or statyou.com
 Topic: Creator 2d to 3d fails, Browser and OS information inside.
Creator 2d to 3d fails, Browser and OS information inside. [message #55873] Wed, 24 October 2012 19:49 UTC
avatar eanmeyer  is currently offline eanmeyer
Messages: 3
Registered: October 2012
Go to all my models
Junior Member
When I try and use the 2D to 3D Creator using this link: http://www.shapeways.com/creator/2d_to_3d/ I am sent to the below page:

http://www.shapeways.com/creators/jpg2stl/process.php

There is no text on this page. I receive no email later. Nothing shows up in my Gallery.
I am running Windows 7 Professional 64 bit. I have tried in Chrome Version 22.0.1229.94 m and IE 9 Version 9.0.8112.16421 Version 9.0.10 and Firefox Version 14.0.1 and 16.0.1.

I believe this is the same issue experienced in this thread: http://www.shapeways.com/forum/index.php?t=msg&th=11260& amp;start=0&

I hope this helps.

Thanks,

Ean

 Topic: PayPal (yes, again)
PayPal (yes, again) [message #55513] Wed, 17 October 2012 17:34 UTC
avatar countzero  is currently offline countzero
Messages: 1
Registered: October 2012
Go to all my models
Junior Member
As a new ShapeWays customer and long-time Business Analyst, I have to voice my view to you regarding PayPal.

PayPal is a great tool for the very small business, entrepreneur, or housewife selling items out of the house. But, once a business begins to grow, PayPal is not the best choice for credit card payment fulfillment.

As has been documented many, many places online, PayPal can and has frozen users' accounts without having to provide a reason. Also, they do not have any appeals process in place; so, getting an account released takes weeks or even months if you are lucky. What would happen if one disgruntled customer calls PayPal and they get that one sympathetic customer service rep who decides to freeze ShapeWays' account? How long could you operate like this? What would happen to your customer base?

On top of this, PayPal's latest Terms and Conditions take away the users' right to sue them. Users are forced to use an arbitration process of PayPal's choosing.

PayPal's fees are outrageous. Enough said on that.

Last, but not least, PayPal is not a bank or financial institution, so they are not bound by any country's Laws, or Banking Rules & Regulations with regard to customer protection and rights. They are free to charge what they want and do what they want, without fear of any retribution.

Have your CEO or CFO stop by your local bank and inquire into setting up a merchant account to accept credit card payments online. Continue to accept PayPal along with your new ACH account and I think you will see the benefits right away. A huge benefit is that payments get deposited into your account within 24 hours and not after 7 to 10 days.

This post turned-out to be a lot longer than I anticipated, but I do feel really strongly about this. I stopped using PayPal years ago simple for the fees and their not having to follow any banking rules – it was just too risky, even for my personal use.

Please, offer your customers another option for credit card processing other than PayPal.

Robert L.
aka CountZero

 Topic: not all added tags are saving, must refresh every 3 tags
not all added tags are saving, must refresh every 3 tags [message #55484] Wed, 17 October 2012 11:20 UTC
avatar thomashuang.net  is currently offline thomashuang.net
Messages: 84
Registered: September 2011
Go to my shop
Member
When I try to add 27 or so tags to my model, only the first 10 gets added, then I can only add 3 tags at a time, otherwise none of the rest are saving. I have to refresh the page to continue adding in sets of 3. Sometimes only 2 tags are saved. Sometimes just 1.

[Updated on: Wed, 17 October 2012 11:23 UTC]

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