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Forum: Bug Reporting
 Topic: Model orientation in picture/3D display and bounding box
Model orientation in picture/3D display and bounding box [message #20546] Mon, 15 November 2010 22:24 UTC
avatar Dexter  is currently offline Dexter
Messages: 14
Registered: August 2008
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Junior Member
Hi,

I just noticed that models have a different orientation in the default picture and the 3D applet. The applet apparently uses a rendering orientation with the z-axis pointing away from the screen. So a model that is positioned correctly in the default image and the thumbnails, will lay flat on it's back in the 3D viewer which makes my models look rather silly in 3D.
The same happens with the bounding box. A model that is 10 cm high and 1 cm wide is displayed as 1 cm high and with a depth of 10 cm. I think this could be confusing for customers. It would be great if this could be fixed.

Mark.
 Topic: Materials - once more
Materials - once more [message #18363] Sun, 26 September 2010 11:50 UTC
avatar woody64  is currently offline woody64
Messages: 492
Registered: November 2008
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Senior Member
Would you please take a look on the material adding/removing selector.

Can you please sort the materials according to wall size and material.
(that should be a 5 minutes programing task)

You will certainly remark how straightforward the process of selecting the materials will be.

Woody64

i.e. (not checked)
Not available in:
White Strong & Flexible delete
Summer Magenta Strong and Flexible delete
Summer Green, Strong & Flexible delete
Summer Blue, Strong & Flexible delete
Black Strong & Flexible delete

Transparent Detail delete
White Detail delete
Black Detail delete

Grey Robust delete
Alumide delete

Stainless Steel delete
Antique Bronze Matt delete
Antique Bronze Glossy delete
Gold Plated Glossy
Gold Plated Matt delete

Full Color Sandstone delete
Sandstone delete

Milky White Matte Glass delete
High Gloss White Glass delete
High Gloss Black Glass delete


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
 Topic: IE 7 fails to go to Paypal for purchase
IE 7 fails to go to Paypal for purchase [message #18169] Wed, 22 September 2010 18:49 UTC
avatar Nane  is currently offline Nane
Messages: 172
Registered: August 2010
Go to all my models
Senior Member
Added 22 items I uploaded from my private gallery to my cart. After I select Paypal US funds it goes to the next page and says my cart is empty. Using IE 7. Sounds like a redirection problem. Had a friend test it using Firefox, it worked for him just fine and took him to the Paypal Website. Will have till wait till I get home to make order. Just letting you know so you can look into it for compatibility/fix.

Quick Update:
Downloaded Firefox, gave it a spin, same issue. In this case it may be work place related like a firewall issue although I have payed with Paypal and credit card at many websites from work with no issues. Sorry for the confusion. Will try again when I get home.

Another Update:
Did a small test with only 3 items in cart, and it directed me to Paypal. However when I have all 22 items in my cart, I get the error when I click Order In US Funds, Paypal, it brings me back to a empty invoice page that says nothing is in my cart. So I guess I will have to order them in a couple orders rather than one.

Last Update:
Finally got it to work. Had to order it in two orders, 12 items in one, 10 items in the other. Went through just fine. Second order had to spend an extra $2.60 to meet the minimum but its cool, ordered a double to send to the caster as well as one for me.

Still not sure what the issue is/was.

Can't wait to get em!!!!!!!!!!!!

[Updated on: Wed, 22 September 2010 22:20 UTC]

 Topic: Image upload tutorial and recommended sizes
Image upload tutorial and recommended sizes [message #15338] Tue, 27 July 2010 19:45 UTC
avatar stannum  is currently offline stannum
Messages: 1117
Registered: May 2009
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Shapie Expert
The image upload tutorial seems to be only accessible by searching, maybe it got lost while moving things around. If the content isn't valid anymore, it should be removed, or updated and linked. Thanks.
 Topic: Material research request - PET
Material research request - PET [message #14262] Fri, 02 July 2010 11:07 UTC
avatar Tommy_2Tall  is currently offline Tommy_2Tall
Messages: 113
Registered: August 2009
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Senior Member
Hi!

I just wanted to add this to the materials wishlist..
Perhaps someone has already requested it?

Would it be possible to use SLS / Objet ( / some form of binder-printing followed by furnace treatment) to do 3D-printing in PET plastic?

It would probably not be glass-clear but it would still be cool to have a diffused/matte look.
It could also help as a "recycling"-target for PET product;
just turn it into dust and use it in a 3D printer Very Happy

It's clearly possible to colour PET plastic so that would be a nice feature too.. translucent colored objects of your own design Very Happy

It seems to have a pretty high meltingpoint (around 250 degrees Celcius) but maaaybe.. just maaaybe it's possible to get it heated up just enought to squeeze it out of a printer nozzle into a cooling bed of supportmaterial?

http://en.wikipedia.org/wiki/Polyethylene_terephthalate

*holding thumbs and hoping for the best* Very Happy

[Updated on: Fri, 02 July 2010 11:15 UTC]

 Topic: Date Column on Orders List
Date Column on Orders List [message #14087] Tue, 29 June 2010 15:54 UTC
avatar designerica  is currently offline designerica
Messages: 92
Registered: December 2009
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Member
this just occurred to me as i clicked through the many orders on my list and continually became more confused. It would be REALLY helpful if there was a date column on the list of orders on my page so that i could figure out which invoice i needed to look at.

another similar addition would be if the part page told me when the part was last ordered and possibly how many times it has been made.


www.designerica.com
 Topic: MATERIALS BUG
MATERIALS BUG [message #13741] Wed, 16 June 2010 14:28 UTC
avatar lensman  is currently offline lensman
Messages: 1698
Registered: December 2009
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Shapie Expert
I uploaded a new model yesterday and in looking at it today I see that there is a problem with the materials it is availalable in. I left all at the default and yet it is only available in the three DETAIL materials. It is also, co-incidentally, NOT available in these three materials!

I would suggest all to take a look at recently added models.

I have notified Shapeways.

My model here: http://www.shapeways.com/model/129475/2010_world_cup_pendant __5cm_.html

** EDITED -- This was due to my error. The thickness of the pendant was 2mm and I had to increase to 3mm to make printing in all materials availalable **

[Updated on: Thu, 17 June 2010 03:00 UTC]


Glenn ------ My Website Third Dimension Jewellery
 Topic: Excessive volume warning
Excessive volume warning [message #13611] Fri, 11 June 2010 18:08 UTC
avatar jasolo  is currently offline jasolo
Messages: 83
Registered: May 2010
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Member
Sometimes I find in the Gallery some models with excessive volume (no walls) or with overlapping figures, well I think that after seeing they cost hundreds or thousands of dollars. I suppose they are wrong models that shouldn't be exposed/sold, but maybe the author doesn't know his fault. Those models could give the wrong idea to future creators/buyers that 3D printing is very very expensive. Also, they are expending Shapeways' web resources (disk, database).

So my suggestion is the creation of some volume tests after the model is uploaded (and the resulting price is high):

1. Overlapping
If the sum of the volumes of all the "solids" in the STL file is greater than the volume of the bounding box of the total figure, then they are overlapping in a high degree (this method doesn't detect small overlappings). The creator should get a warning message about this and link(s) to tutorials/posts about using boolean union to get a unique solid. Also a suggestion about deleting his model or reuploading a fixed version.

2. Not hollowed
If the ratio between figure volume and bounding box volume is high, then the figure is not hollow, it lacks walls. Again a warning to the creator with info links.

I think that both detection methods are easy to code and doesn't need a lot of cpu time. However, the detection of small overlappings is another problem and the only quick-but-not-precise solution that I can suggest is to check if the bounding boxes of the solids overlap. This will show the warning in some valid models with multiple parts (boat in the bottle, bird in cage), but the text in the warning should be clear about these cases.

Every creator should check his models before uploading, but we are lazy, we don't read the instructions or forget them, so those checks after uploading could be great.
 Topic: Small problems
Small problems [message #13227] Thu, 27 May 2010 17:05 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5940
Registered: September 2008
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Shapie Expert
I work here
Don't know if this was from this update or a previous, but I sent a PM with images, and when the page refreshed with a preview, the page went out of the borders, but i didn't have a slide thing at the bottom of the page to scroll over to the submit button. All I had to do was click in some text and hit the right arrow till it scrolled over there. May be a firefox issue? Also sometimes have the problem of when I post something I'll get sent to a blank screen, almost always happens with PMs.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: rating system - stars
rating system - stars [message #13019] Wed, 19 May 2010 19:34 UTC
avatar jeff  is currently offline jeff
Messages: 326
Registered: July 2008
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Senior Member
so i know there's been a lot of discussion of the rating system here. I was wondering if there are any plans of updating the system or changing it anytime soon?

I'd like to see it setup so only those who have purchased the items are able to rate them. This would show at least how many people have bought the item and what they thought of it (of those that rate it). there could be an automated email prompt to rate the model to help increase the number of ratings. And they could be dependent on the revision of the product, so when the designer updates the model and maybe fixes things people had issues with they'll get new ratings. i really think apple's rating system for apps is a great example to look toward.

my issue w/ the current system is that the stars could mean any of the following:
"wow i bought this and it works awesome" 5 star
"wow this looks cool in that rendering" 5 star
"oh this competes with my product" 1 star

or you can vote for your own by setting up multiple accounts.

I started this conversation over in another forum. Lensman commented on it there
Yes, it is a nice design. And since it's been mentioned, I too, would like to know what are the most popular items being purchased. I also agree about not being able to rate unless you've purchased the item; that, however, could bring up problems. Suppose someone buys something but is not a "regular" visitor here. They like what they bought. Will they return to rate it? Unlikely. Now, if they DON'T like it, will they return to rate it? - More likely. This ultimately could mean more negative rates than positive...


Jeff Bare
Industrial Designer
@jbaredesign
 Topic: Image resizing
Image resizing [message #12090] Sun, 25 April 2010 12:04 UTC
avatar TomZ  is currently offline TomZ
Messages: 179
Registered: August 2008
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Senior Member
I believe that Shapeways partially leaves photo resizing to the browser. This mostly works fine, but for my most recent model the picture is not treated nicely by IE (see attachment).
I just noticed it happens on most of my other photo's as well. They all look fine in Chrome but look mangled in IE.

I don't want to scare away people by showing them a mangled photo of my product so I fixed it by uploading a picture that was exactly the right size. Consequently, the zoom functionality is lost.

I would prefer to upload slightly oversize pictures and have Shapeways do the work. So, Shapeways, please resize our pictures properly!

 Topic: Customer Service Team
Customer Service Team [message #11525] Wed, 07 April 2010 19:20 UTC
avatar rawkstar320  is currently offline rawkstar320
Messages: 418
Registered: January 2009
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Senior Member
I just felt the need for a shoutout to the Customer Service Team at Shapeways, especially to Tyce van Alphen. She has been extremely helpful with my most recent order which was cancelled countless times due to reasons that no one could figure out until recently. It was a mess...But Tyce was very helpful and we finally figured out what was going wrong and I should be ordering again today.

Very Happy

Thanks Shapeways!


Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!
 Topic: 3D printing virus for STL file type
3D printing virus for STL file type [message #11313] Thu, 01 April 2010 11:13 UTC
avatar Schorhr  is currently offline Schorhr
Messages: 94
Registered: September 2009
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Member
Too bad this "article" has no comments allowed.
Interesting idea.
Immagine a virus for food printer files: You wait for a nice, juicy burger, and recieve overcooked broccoly.
Very Happy
 Topic: Feedback~ :D
Feedback~ :D [message #11268] Wed, 31 March 2010 02:25 UTC
avatar akeno  is currently offline akeno
Messages: 114
Registered: May 2009
Go to all my models
Senior Member
Hihi

Here's some feedback that I wanted to give since being invited into the program (almost a year woot) that I think could make Shapeways better, I listed my stuff in order of somewhat importance but not necessity Razz

-Get Rid of the Voucher System Entirely
.I suggest nerfing the voucher system. It seems to be a headache and is easier just to give partial or full refunds back into customer's Paypal /or bank account if theres a problem. It becomes a hassle to follow with multiple partial refunds on some orders with vouchers even though there are records, its just easier to deposit and respend on the website then remembering voucher information.

.However, if the voucher system is insisted (I still am pretty firm on just a full refund), make the coupon section of the checkout be able to stack vouchers and discount % coupons that are sent with orders on business cards.. you can only do one or the other right now.

-Wall Thickness Script Update
.Two of my orders (just as an example) in the past have been cancelled by a overlooking mistake in the past when meeting the minimum wall thickness, both solid and hollow items, for just WSF, so I'm not exactly sure how this is calculated when the checker checks out the wall thickness in the upload script. Is there a way for the wall thickness checker from Shapeways to post the wall thickness it currently reads underneath the LxWxH dimensions in the model area? There could be Highest Thickness: and Smallest thickness: found areas. I'm still not clear how this works and if it works the way I think it does my models shouldn't have been second guessed since they were 1mm thick.

-Dedicated Wall Thickness / Problem Forsee'er For Ordered Models
.When a model is ordered sometimes the order gets cancelled on the 9th day out of the 10 day window that is given and is painful to wait 9 days just to find out that a thickness is not correct or hear feedback on a model that might give problems with fragile items such as sandstone when the production office finally gets to the model.

.Maybe a model checker for only models that have been ordered (and not just uploaded) with a check box on the item page that requires double checking for said material that could get a quick response. This would be more or so only for Sandstone and Color Sandstone because of the severe fragility.

-Live Chat "Agent" Feature via website or Skype
.More convenient then sending emails, sometimes its easier to actually talk live to someone either in typing or via voice instead of ping ponging emails back and forth. Communication can sometimes get jumbled in emails. It also is way more professional looking instead of just waiting on emails.

-Communication Improvement
.I know being from the US an average wait time response is around one day (for our hours) for service emails, and you're not guaranteed an average time frame response since it feels like all the departments contact each other through email (I've got alot of email responses with Fwd: etc, so just assuming here). There's a six hour gap between the east coast states and SW and assuming a 9-5 hour job.. so under that condition Shapeways closes at 11am EST/8am PST and opens at 3am for the States etc. It's hard getting the time frame right for email communication with work in the morning and having to wait till the next day because of the time difference. Chatting with a representative for 5-10 minutes before work seems easier.

-Forum Member Reputation
Some traditional forums have a "+Rep" feature where if a member gets enough +Reputation from the community itself, the moderators of the board usually reward them somehow. They are usually showing the helpfulness of the person or thread, and a number that says "Repped X amount of times" to show reliability etc. Maybe a 10% discount from Shapeways at a certain Rep once a month?

-Production Photography
.Someone mentioned this before, I really like this idea. It could also build a really great portfolio for your business and website Very Happy

-Be able to download your uploaded .zip file with VRML or .STL files with included texture maps.. etc.
This could be put on the actual model page under my designs with a link to redownload your mesh that you uploaded and that is stored on the Shapeways server. Computers die, so do electronics... and hard drives, so if any modifications needed to be made you have you fixed copy ready at hand for modification and ready to re upload. Also good if you work on multiple machines.

-Shapeways Live Member Chat Box
.Could be available to anyone over 10 forum posts (to prevent spam etc. Can easily be implemented with php and MySQL or javascript while linking forum member posts to it's availability Very Happy It'd be cool just to have a free for all discussion for those of us who live on these forums and might be able to help out easily live instead of bouncing through PM's.

-Home Page During Maintenance Time
.Should say " We'll be right back! " and not broken english, haha Laughing

-Invent a WSF 1000million dpi Color Printer, the CSF!
. I could keep dreaming, but hey. Very Happy

Oh PS - For any customers reading, Shapeways has an amazing customer service. Between Ms. Mar, Mr. Ralph, and Ms. Ty at the CS desk they go out of their way to go beyond your expectations and everything is amazing. Don't be afraid to ask them questions or have something changed via inquiry, it might take a while for a response due to where you are located but it's always a pleasure doing business with Shapeways and their team.

[Updated on: Wed, 31 March 2010 17:01 UTC]

 Topic: A bug in item view.
A bug in item view. [message #11106] Thu, 25 March 2010 17:20 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5940
Registered: September 2008
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Shapie Expert
I work here
I was looking at a model today, and I noticed a link I hadn't seen before on the top right of the page. It said <<previous. Seeing the page I was on before was the home page of shapeways I was curious as to what this link would take me too. I clicked it, and it went to the first model I put up on shapeways. I hit it again, and it went to my second model I uploaded and a next>> button appeared. So I'm guessing the intended operation is to scroll through your items without having to hit back on the browser all the time. But I don't think it should have sent me to my models from someone elses.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Usability Suggestion
icon3.gif  Usability Suggestion [message #10830] Tue, 16 March 2010 18:10 UTC
avatar MechanicalSmile  is currently offline MechanicalSmile
Messages: 1
Registered: March 2010
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Junior Member
If you go to "YourscreennameAtTheTop" and then click one of your orders you get a full list of what you ordered, but the Items that were ordered have to be searched by hand if you want to look at them again.

So, please make products in "Orders" linking to their corresponding sites.

Thanks

Edit: Btw, I didn't found any option to make the "Real Name:" row in the profile (if you click on a members nickname) disappear.

[Updated on: Tue, 16 March 2010 18:13 UTC]

 Topic: Model fragility (or lack thereof)
Model fragility (or lack thereof) [message #10711] Fri, 12 March 2010 22:27 UTC
avatar gibell  is currently offline gibell
Messages: 403
Registered: May 2009
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Senior Member
Most of the models I order are not fragile and are very tough. It used to be that my orders were shipped in small boxes which filled most of the box. This was fine and none of them ever broke.

My last few orders have come in much larger boxes, accompanied by an avalanche of styro peanuts. There is no need for this for my models, but I can see that for others it is necessary.

So perhaps a field could be added to each model about how fragile it is? If the entire order is "not fragile" a smaller box and fewer peanuts could be used?

Just trying to save a few peanuts.
 Topic: Latest Update
Latest Update [message #10643] Thu, 11 March 2010 18:40 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5940
Registered: September 2008
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Shapie Expert
I work here
The latest update has my account bouncing off and on again. Every time I go to my designs or the home page, I'm logged off, go to forum and I'm on again. When I click on my designs it welcomes me back but I can't see my stuff.

Was thinking about this today as the update interrupted my catching up on forum happenings as I've been on vacation, but it would be nice to know when an update is going to happen so you're not half way through putting together an order and lose it because of an update.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: New notification
New notification [message #8525] Wed, 23 December 2009 21:53 UTC
avatar photosfromrob  is currently offline photosfromrob
Messages: 112
Registered: August 2009
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Senior Member
I just received an email notification that one of my designs had gone to production; I'm very impressed. It's such an improvement over the old system. The email and the PDF invoice is so much more professional and makes it easier to keep track. Good job
 Topic: repeated photos on homepage
repeated photos on homepage [message #8221] Thu, 10 December 2009 18:52 UTC
avatar dadrummond  is currently offline dadrummond
Messages: 247
Registered: August 2008
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Senior Member
Often, but not always, I see repeated photos in the Featured Shop Models section of the homepage. It's happened over months, with many different models. Feels like a cache problem (but it recurs) or a slight hiccup with the server.

index.php?t=getfile&id=2002&private=0

Thought I'd point it out in case it's a SW-side bug.


------------------
Elytra on Shapeways: http://www.shapeways.com/shops/elytra
 Topic: Site Translation
Site Translation [message #7782] Tue, 17 November 2009 11:23 UTC
avatar D_man  is currently offline D_man
Messages: 37
Registered: July 2009
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Member
Hi all,

I know there was a topic where Joris asked what improvement we'd like for Shapeways but I couldn't find it back so I post a new one !

I'm frenchies and some of my customers asked for a french version of the site !

... ok french are not really good at foreign languages...

Anyway, what about having Shapeways in different languages ?

If needed, I'd be happy for french translation.

j.
 Topic: Design Printability Validation Service
Design Printability Validation Service [message #7724] Wed, 11 November 2009 15:29 UTC
avatar B1lancer  is currently offline B1lancer
Messages: 117
Registered: May 2009
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Senior Member
Quite a few models I produce I want myself so I am happy to buy the initial test print, however some I don't want and I end up printing a test model that I don't really want just to make sure the customer won't get the "Model too thin to print" error etc. Normally it's an error I can correct in a couple of mins.

What I'd like is a service which costs maybe $10-15 where your model is sent to the operators and they check to see if it will print and then send you a confirmation telling you the model will print without any problems or if problems are found how to rectify them followed by a re-check.

Kindest Regards, Jack

 Topic: Problem with your View in 3D button on your website
Problem with your View in 3D button on your website [message #7675] Sun, 08 November 2009 22:43 UTC
avatar SpaceMonkey  is currently offline SpaceMonkey
Messages: 1
Registered: May 2009
Go to all my models
Junior Member
I have a problem with your View in 3D button on your website.

I’m running Windows and using Firefox.

When I was looking at peoples models and I click on the View in 3D button it use to work for me (in Firefox) but I got this window which pop up and recommended that it disabled something in Java to make it work better. It said:

Update deployment.properties?
For best robustness of OpenGL applets on Windows, we recommend disabling Java2D’s use of DirectDraw. This setting will affect all applets, but is unlikely to slow other applets down significantly. May we update you deployment.properties to turn off DirectDraw for applets? You can change this back later if necessary using the Java Control Panel, Java tab, under Java Applet Runtime Settings.


I agreed and it crashed my computer. Shocked

When it started up again I went to your website and tried to View in 3D button but all I got was just the original photo of the object (no spinning view of the model). Also it has disabled the ad blocking plugin in Firefox.

I tried using the View in 3D button in Explorer and it works fine. I get the same window poping up and asking me to disable stuff but I’m not going to agree to that.

I reinstalled Java, no luck.

I reinstalled Firefox and it works again now. Surprised
Problem the ad blocking is still broken.

Suggestions: If you come across this window do not agree to it.

Question: Why are you guys asking to disable something in Java? Are you aware of this problem?
 Topic: False shop 404 bug
False shop 404 bug [message #7242] Mon, 12 October 2009 17:16 UTC
avatar TomZ  is currently offline TomZ
Messages: 179
Registered: August 2008
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Senior Member
I just noticed that the shop URL's do not work of they end with a forward slash.

http://www.shapeways.com/shops/puzzles works

but http://www.shapeways.com/shops/puzzles/ doesn't.

I rest my case.
 Topic: Double markup
Double markup [message #7094] Tue, 06 October 2009 07:26 UTC
avatar Magic  is currently offline Magic
Messages: 1237
Registered: August 2008
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Shapie Expert
Shapeways Crew
Hi all,

Here is another crazy suggestion of mine (I apologize in advance Very Happy ).
There are some cases where you need collaboration between 2 modelers (you know, the guys/girls creating the models): some are better into inventing structures or mechanisms, other are better into adding details or decorations.
For instance Mamélie needs Youknowwho4eva to make a blank dice and would like to add the dots by himself, or Randomblink would like a Photoshaper model from Shapeways to modify it.
Another example would be me asking for someone else to make decorations on the double-marble-pendant.
The problem is: how do you share revenues on this new object that is the result of the work of two modelers?
My suggestion would be to have the option to put 2 markups on one object.
In this way, each one of the modelers would get its own markup each time such an object is sold.
Of course, it is not so easy, since at least one of the guy has to share its model (its IP) with another so there is always a matter of trust. And there are also the technical issues.
But if it works, I think that the added value could be interesting.
Is it something feasable, and would it help the community?
Thanks,

Magic.
 Topic: JING for Support Issues
JING for Support Issues [message #6925] Wed, 30 September 2009 14:59 UTC
avatar randomblink  is currently offline randomblink
Messages: 105
Registered: July 2009
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Senior Member
I've seen ALOT of issues mentioned by other users, some issues I've run across myself. I've also watched people try to 'explain' a bug or irritation, and others try to 'walk someone through' how to resolve an issue. I believe I have found an easier way of taking care of these.

JING Project

This is a FREEWARE software app that allows you to EASILY take a screenshot, add annotations to it, and upload, email or IM an URL to it for sharing with others. It also has a video option for capturing up to 5 minutes of screen activity alongside voice-overs.

If Shapeways encouraged users to use it to snapshot their issues or video-shot them and post on the messageboard, it MIGHT make resolving some issues easier. The Shapeways team could even post their own snapshots and video walk throughs for explanations in their replies and their FAQs.

Just a thought...

[Updated on: Wed, 30 September 2009 15:00 UTC]


Welcome to Costco, I love you.
 Topic: White Glaze Feedback
White Glaze Feedback [message #6621] Thu, 17 September 2009 08:20 UTC
avatar joris  is currently offline joris
Messages: 426
Registered: May 2008
Go to all my models
Senior Member
This is THE place to tell us what you think of White Glaze. shoot...
 Topic: problem under "my designs"
problem under "my designs" [message #6179] Sun, 30 August 2009 21:51 UTC
avatar raalst  is currently offline raalst
Messages: 18
Registered: February 2009
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Junior Member
Hi all,

I deleted a model of mine like I have done before, but now it stays
saying "preview unavailable" and when clicking on it it says : invalid model ID

can the webmaster have a quick look ?

<edit> next time I logged on the offending model was removed and the new model uploaded. so, no problem after all.

[Updated on: Sun, 30 August 2009 22:08 UTC]

 Topic: Stampermaker Beta release
Stampermaker Beta release [message #4679] Fri, 29 May 2009 13:11 UTC
avatar pp  is currently offline pp
Messages: 121
Registered: May 2008
Go to all my models
Senior Member
Today we have launched our Stampmaker Creator.

http://www.shapeways.com/creator/stampmaker

index.php?t=getfile&id=782&private=0


Our goal with this creator is to inspirer and enable everybody to make their own personal stamps.

To ensure we can improve were required and develop what is needed I would appreciate it if you could leave your feedback right here.
Question can also be posted here or mailed to:

service[at]shapeways[dot]com

Cheers Peter Paul

[Updated on: Fri, 29 May 2009 13:48 UTC]

 Topic: Contest notifacation
Contest notifacation [message #1663] Tue, 21 October 2008 13:16 UTC
avatar Dalhimar  is currently offline Dalhimar
Messages: 173
Registered: August 2008
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Senior Member
I am thinking that because some people do not check the blogs on a regular basis, that there should be some sort of banner on the front page that is linked to the current contest entries so more people will know about them and be able to vote.
I my self have just recently started looking at the blogs on a regular basis, and know how fast some entries go by.
Because of that, some people may not even know about current events on shapeways including contest, or promotional things such as the 66.6% discount that was availible last week. But most people did know about that, if not from the forums, blog or word of mouth, they could see the large banner that was on the front page everytime they got onto the site.
I dont know about how others feel about this but i myself would appreciate some sort of notifacation on the front page about events such as these. Be it a banner, or a info box(such as the hot topics), or maybe even and audio clip playing in the background =P(might annoy some).
 Topic: country of origin
country of origin [message #886] Thu, 14 August 2008 11:29 UTC
avatar janis  is currently offline janis
Messages: 41
Registered: August 2008
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Member
it could be useful if the country of origin are being displayed in the forum.

if you have question/problems and can't write it in English maybe there is some one that have the same language you can ask him..
 Topic: View in 3D - error?
View in 3D - error? [message #878] Wed, 13 August 2008 19:29 UTC
avatar Christel  is currently offline Christel
Messages: 23
Registered: August 2008
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Junior Member
The "view in 3D" feature doesn't work for me anymore. The page just refreshes with the same image.
Is anyone else having this problem?
 Topic: Feature request- slight UI change
Feature request- slight UI change [message #753] Fri, 08 August 2008 15:22 UTC
avatar benstabler  is currently offline benstabler
Messages: 4
Registered: August 2008
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Junior Member
Hi,

On the 'comments' box on the 'model detail' page: the comments are paginated, however the page selector is below the 'write comment' box. Could it be moved above the 'write comment' box? This would make it a lot easier to see!

Thanks,
Ben Stabler
 Topic: something strange going on.. somethings wrong
something strange going on.. somethings wrong [message #745] Fri, 08 August 2008 12:09 UTC
avatar sid  is currently offline sid
Messages: 24
Registered: July 2008
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Junior Member
Hi,

I cannot access the forum with Opera anymore,
I'm redirected to the /login,
but without the actual login (see attached screenshot)!

I can access every other page, I can edit my details, add new models and so forth,
so I guess I'm logged in properly.

'sid


PS Next problem, new thread Wink


PPS Topic based on RunDMC - Ghosterbusters Rap

  • Attachment: login.jpg
    (Size: 42.21KB, Downloaded 418 time(s))

[Updated on: Fri, 08 August 2008 12:25 UTC]

 Topic: Populair 3D events?
Populair 3D events? [message #743] Fri, 08 August 2008 09:08 UTC
avatar jochem  is currently offline jochem
Messages: 41
Registered: December 2007
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Member
I'm curious on which events you'd hope to meet the Shapeways team? This will be useful input for our travel planning Very Happy

Cheers,

Jochem
Forum: Suggestions
 Topic: Carbon 3D clip Technology
Carbon 3D clip Technology [message #114571] Sun, 26 April 2015 17:27 UTC
avatar rkapuaala  is currently offline rkapuaala
Messages: 53
Registered: March 2012
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Member
I saw this demostration on Clip technology a few months ago. I was very impressed with the speed the resolution of the finished product and the assortment of materials available. I noticed that they are getting support from autodesk so I was wondering how soon we can expect this technology to be available on Shapeways?
http://carbon3d.com/
 Topic: Options for where public models can be viewed.
Options for where public models can be viewed. [message #114491] Fri, 24 April 2015 20:13 UTC
avatar draw  is currently offline draw
Messages: 344
Registered: March 2013
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Senior Member
I would assume that there are some longer range development plans for the user Creations view. It's a jumbled and unordered view of products-public-and-for-sale and models-public-but-not-for-sale. I'd like to eventually see the ability to somewhat control this list to make it more useful.

The basic premise would be to add some click boxes within the model editor to control where a model is displayed, assuming it is public - in the 1) Creations list, 2) store, or 3) both. A logical place to add this control would be in the model edit Selling section below the public/for sale selectors. Primarily his would enable the ability to not duplicate the display of an item in the Creations view to reduce the clutter.

And thinking forward to the variant problem it could also enable a store owner to house variants in the Creations list without cluttering up the store view. So let's say you have a ring or widget with 10 variations public-and-for-sale but you would prefer to show only one reference to this item in your store. You could set one ring size for public-for-sale and visible in the store view but set all the other variants as public-for-sale but visible in the Creations view. This allows a browser to view a list with previews of the variants if they want to; just not in the store view. You would need to add links to the variants within the item shown in the store to make this work well. Or as I mentioned elsewhere the development of a public-but-not-for-sale variant container displayed in the store could semi-automate the generation of links to the variants and enable purchase from within the variant container.

Variants could also be housed in a new dedicated 3rd view list if that makes more sense, or a separate view list dedicated to just that group of variants.

Users without a store would simply have the Creations list and would not need to declare where each model is visible.

Also there's the issue of setting the order of items in the Creations view to make it less jumbly. It seems like the easiest first step to doing this would be to use the store display order, if the user has a store, and to provide the display order tool to designers without a store.

I bet these ideas would cause all sorts of complications to other tools and set-ups within the site, but hey, it's time for Happy Hour!


 Topic: navigation improvements
navigation improvements [message #112644] Sun, 22 March 2015 01:43 UTC
avatar rkapuaala  is currently offline rkapuaala
Messages: 53
Registered: March 2012
Go to my shop
Member
Hi,
I have noticed that navigating from my models directly to my shop lately is some what a hassle. To get to my shop I have one of two options. Select the inventory link at the top of the models page and then find a model that is in my shop and then click on the shop link at the top of that model page. Is there anyway to add a link in the drop down menu for my account that goes directly to the shop?
It would also be great if once I saved the model detail page the orientation of the model would be saved to instead of having to wait for long periods of time on the detail page for the model to render in the various materials I want to offer it in. I avoid selecting multiple materials because I just don't have time to wait for them all to render.
 Topic: Right uploading to Shapeways
Right uploading to Shapeways [message #112593] Fri, 20 March 2015 18:43 UTC
avatar panguver  is currently offline panguver
Messages: 120
Registered: November 2013
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Senior Member
Hi,

There I suggest more easy procedure of uploading and placing models for sales. It could be in next stages:

1. Bulk uploading (ANY files simultaneous) mode as it works on Competitor, Turbosquid and all components (model + all photos + text descriptions/tags) mode as is on CGtrader right now.
2. Adding pictures if it needs and selecting materials for sale and default material. Window with recognized description (from text-file), recognized tags, categories... Window with poses (reverting axis MUST be presented for correct positioning). And button "make renders" (only manual start). Button "check for printability" available for work (as example, on-top of page).
3. Configuring %+$ fees base on default settings (non-Zero as now) if needs. Buttons "visible" and "offer for sale". Button "Preview product". Button "check for printability" available for work (as example, on-top of page).
4. Button "check for printability". If designer want to see results then will go (by pressing button on-top of page) to analysis tab similar current tab "Model". More over, checks will processed only for sellable materials (for safe of servers). Button "SAVE" to shop/store. When pressed "SAVE" the check procedure will start automatically. After that the unprintable materials will disabled for sale and model becomes in designer's shop in applicable materials only (from selected list by designer on stage 2). Also after it will start render engine for applicable sellable materials only (for safe of servers).

If model not for sale, "SAVE" button saves model to store (to My model) only.

Done. Welcome for discussion. If Shapeways will interested, I am able to draw interface completely.

PS. All other functions would be placed in finish stage. More over, all uploading page can be single, without any tabs with presented buttons "check for printability", "create renders", "Preview Product" and "configuring %+$ fees". "My model" and "Shop Inventory" needs to be joined in my opinion.
 Topic: Add invert gray scale option in 2D to 3D tool
Add invert gray scale option in 2D to 3D tool [message #112551] Fri, 20 March 2015 04:19 UTC
avatar MrNibbles  is currently offline MrNibbles
Messages: 144
Registered: August 2012
Go to my shop
Senior Member
It would be convenient to have an option button to invert gray scale image inputs before generating the 3D file. Sometimes you want what's up to be down and what's down to be up. Other similar tools like the ring tool would also benefit.

[Updated on: Fri, 20 March 2015 04:21 UTC]

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