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Forum: Buying
 Topic: Suggestions on the user interface
Suggestions on the user interface [message #120308] Fri, 31 July 2015 05:52 UTC
avatar j16sdiz  is currently offline j16sdiz
Messages: 1
Registered: June 2015
Go to all my models
Junior Member
Hi,
I think finding products with different size (e.g. rings with large varirity of size) very difficult.

1. The product list is tiles of pictures. With name chopped. Very difficult to find a product with specific size suffix.

2. The site consider same product of different size different. There are no size options. I must go back to the tiles of pictures to find what I need.

Hope you can improve this
 Topic: Unable to place any orders
Unable to place any orders [message #120333] Fri, 31 July 2015 14:46 UTC
avatar Icefall  is currently offline Icefall
Messages: 5
Registered: August 2012
Go to all my models
Junior Member
I have been trying unsuccessfully for almost a week now to place an order on some of my models for a charity event. As time is of the essence, this has been a very frustrating block to my work. I have already gone through a slow email chain with customer support and they said it would be escalated to the bug team, but meanwhile I still need to place my order and get that process rolling asap. I thought perhaps the issue was with my use of PayPal, but changing that to a credit card didn't change anything. I thought perhaps the issue was having a CustomMaker item in my cart, but even after clearing my cart, cache, and even trying other browsers and re-adding items except the CustomMaker, I am still unable to place an order.

Support ticket #102760 for reference.

Is there anything that can be done so I can get my order placed in time?
Thank you in advance for your time and help.
Re: Unable to place any orders [message #120337 is a reply to message #120333 ] Fri, 31 July 2015 14:57 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2746
Registered: June 2012
Go to all my models
Shapie Expert
Where in the ordering process does it fail ? Have you tried a different browser in case the page does not display or react correctly in your current one ?
(And are both your billing and shipping address in the same country ? Shapeways currently requires this, and I am not sure if/how it is handled in the checkout pages)

EDIT: sorry, overlooked the part about having tried different browsers

[Updated on: Fri, 31 July 2015 14:59 UTC]

Re: Unable to place any orders [message #120338 is a reply to message #120337 ] Fri, 31 July 2015 15:05 UTC
avatar Icefall  is currently offline Icefall
Messages: 5
Registered: August 2012
Go to all my models
Junior Member
mkroeker wrote on Fri, 31 July 2015 14:57

Where in the ordering process does it fail ? Have you tried a different browser in case the page does not display or react correctly in your current one ?
(And are both your billing and shipping address in the same country ? Shapeways currently requires this, and I am not sure if/how it is handled in the checkout pages)

EDIT: sorry, overlooked the part about having tried different browsers


After I click Place Your Order on https://www.shapeways.com/checkout/confirm , it goes to a blank white screen (or Error 500 on IE) on https://www.shapeways.com/checkout/payment . Billing and shipping info on file hasn't changed since the last order I placed last year, but everything is the same country and address. I tried Firefox, Chrome, IE, and iOS (Safari) with the same results and the CS agent also confirmed they were unable to proceed when they tried on their end.

[Updated on: Fri, 31 July 2015 15:06 UTC]

Re: Unable to place any orders [message #120340 is a reply to message #120338 ] Fri, 31 July 2015 15:28 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2746
Registered: June 2012
Go to all my models
Shapie Expert
Ewww. If it is that bad, you will probably have to wait for shapeways' development team to fix it. (Though perhaps try to order from a different computer and/or linked to a different network provider, just in case it is some weird https certificate validation problem)
Re: Unable to place any orders [message #120344 is a reply to message #120340 ] Fri, 31 July 2015 15:41 UTC
avatar Icefall  is currently offline Icefall
Messages: 5
Registered: August 2012
Go to all my models
Junior Member
mkroeker wrote on Fri, 31 July 2015 15:28

Ewww. If it is that bad, you will probably have to wait for shapeways' development team to fix it. (Though perhaps try to order from a different computer and/or linked to a different network provider, just in case it is some weird https certificate validation problem)


Yeah, I tried my iPhone as well as a friend's computer and CS got the same issue too when they tried. I'm just really frustrated since I've purchased successfully from Shapeways in the past and this order is especially important since it needs to get to me for finishing touches before I send it to the charity in time for their event. I'm just cringing every day as I try to put in the order and see the estimated shipping dates slip farther and farther out.

[Updated on: Fri, 31 July 2015 15:41 UTC]

Re: Unable to place any orders [message #120350 is a reply to message #120344 ] Fri, 31 July 2015 15:53 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2746
Registered: June 2012
Go to all my models
Shapie Expert
Create an additional account just to see if something got mixed up in their database (setting Icefall's models to "offer for sale" without also enabling "display to the public" should allow you to access them from the temporary account as long as you know the model numbers) ?
Re: Unable to place any orders [message #120360 is a reply to message #120350 ] Fri, 31 July 2015 16:37 UTC
avatar Andrewsimonthomas  is currently offline Andrewsimonthomas
Messages: 302
Registered: August 2013
Go to all my models
Senior Member
I work here
Hey Icefall,

I'm coordinating with CS and the rest of the team to get to the bottom of this, I'll update you when I have something concrete to share.

Best,
Andrew


Community Manager
Re: Unable to place any orders [message #120363 is a reply to message #120360 ] Fri, 31 July 2015 16:57 UTC
avatar kimberlylin  is currently offline kimberlylin
Messages: 25
Registered: May 2013
Go to my shop
Junior Member
I work here
Hi Icefall, We're actively looking into the issue at the moment and will keep you posted with it is resolved.

in the meantime, if you'd like, you can try removing the items from your cart, and adding them back in through the product page (rather than model edit).

We'll keep you posted.

Kim
Re: Unable to place any orders [message #120366 is a reply to message #120333 ] Fri, 31 July 2015 17:29 UTC
avatar Icefall  is currently offline Icefall
Messages: 5
Registered: August 2012
Go to all my models
Junior Member
I was able to finally place my order. I used the shop pages instead of model pages for all items. I'm excited to see how the CustomMaker piece turns out!

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