Limited Time Offer: Get 10% off your own designs in 16 cast metal finishes · Learn More
Search Search  
Today's Messages (ON)  | Unanswered Messages (OFF)

Forum: 3D modelers for hire
 Topic: Professional Freelance Product Design Engineer and 3D modeller.
Re: Professional Freelance Product Design Engineer and 3D modeller. [message #111360 is a reply to message #34946 ] Mon, 02 March 2015 01:50 UTC
avatar suffecool  is currently offline suffecool
Messages: 1
Registered: February 2015
Go to all my models
Junior Member
I commissioned Donovan to model my first Shapeways piece, and he was very fast with delivery of the first draft, and even faster with his modifications based on my change request. I had him model Willy Wonka's cane handle from the 1971 film, and it turned out great.

index.php?t=getfile&id=91327&private=0

index.php?t=getfile&id=91328&private=0

  • Attachment: IMG_0215.JPG
    (Size: 300.91KB, Downloaded 13 time(s))

  • Attachment: IMG_0216.JPG
    (Size: 380.79KB, Downloaded 14 time(s))

 Topic: Developing New Line of Men's Fashion Accessories + Extended Opportunity for more Work
Developing New Line of Men's Fashion Accessories + Extended Opportunity for more Work [message #111362] Mon, 02 March 2015 03:31 UTC
avatar kaliburklub  is currently offline kaliburklub
Messages: 1
Registered: January 2015
Go to all my models
Junior Member
Hi!

I'm looking for a designers help in bringing my designs to life! I need your expertise in working with 3D printing to help prototype a new line of men's fashion accessories.

Currently there is one project i need to perform refinements and edits to. I can go into the details and scope of the changes that need to happen over DM. Upon my satisfaction, I would love to offer more design work for you, working from scratch.

Thank you.
Jesal
Forum: Interest Groups
 Topic: Model Train Thread
Re: Model Train Thread [message #111364 is a reply to message #99594 ] Mon, 02 March 2015 03:45 UTC
avatar cherokeeblade  is currently offline cherokeeblade
Messages: 11
Registered: February 2013
Go to all my models
Junior Member
Pretty cool I been working on a similar project. I all ready got the track and supports done. Thanks to Hawkgames. Now a working chassis. Like you trying to design it by hand is a pain. I to think 3d printing it out will be the best way to go. Got plenty of bodies done to work with the ideal. In fact one of my friends has design the monorail concept around a game. and now selling it as part of scenery. Even though it just a static display.
It look like from what I can tell from your planning on it to run on a plastic strip also with one side being positive and the other negative.
Now are using the front two rollers as your contacts and pulling wheels and then the under belly having roller bearings to ride the slit to reduce friction. If you like to see or play with the design. You can order one from dropzone commander website look for mono rail it a static display only but that what I'm working off of for now.
To me who has a N-scale Sci-fi train layout Yah so it steam punk some say also. But adding a better monorail system then Habit trail tubes and train tracks in side them look way cooler. Keep up on the project love to see how it turns out when finished.
index.php?t=getfile&id=91339&private=0

  • Attachment: 003.JPG
    (Size: 395.06KB, Downloaded 12 time(s))

Forum: 3D Applications
 Topic: 3d software
Re: 3d software [message #111368 is a reply to message #110638 ] Mon, 02 March 2015 08:20 UTC
avatar jaredletti  is currently offline jaredletti
Messages: 1
Registered: March 2015
Go to all my models
Junior Member
Check out Ortosoft - they deal with applications that work on different operating systems like Microsoft Windows and Mac OS X. They use OpenGL as 3D rendering system and Qt library as GUI. Their applications are really advanced and will not disappoint you!
Forum: Feature this!
 Topic: I released another dragon ! dragondoorhandle no. 6 is out now !
Re: I released another dragon ! dragondoorhandle no. 6 is out now ! [message #111367 is a reply to message #110946 ] Mon, 02 March 2015 07:05 UTC
avatar numarul7  is currently offline numarul7
Messages: 936
Registered: January 2013
Go to my shop
Senior Member
I add that even with a "full time" time frame to develop a product can take long time. So it will still land in 5 weeks zone excluding the prototyping part.

Research for some "simple product" that are "consumer" focused can land to even 6 months development (research and stuff ) and take 2 weeks to model to even 1 year.

So it depends of the underlying ideas at start that need to be figured out to be developed to final product.

Some time the creator can say "I did it 5 weeks" but in fact his experience and the ideas were lurking 5 years in his mind.

Great work Kai!


numarul7 jewelry and design
 Topic: Unique Surreal Fractal Chess Set
Re: Unique Surreal Fractal Chess Set [message #111369 is a reply to message #111277 ] Mon, 02 March 2015 08:58 UTC
avatar MANDELWERK  is currently offline MANDELWERK
Messages: 18
Registered: December 2012
Go to my shop
Junior Member
aimeemoyer wrote on Fri, 27 February 2015 21:36

Woah! This is crazyyy - so good!


Thank you Aimee

One more image, an overview of the complete set:
https://www.shapeways.com/shops/mandelpieces?section=Surreal +Chess+Set&s=0

http://fc06.deviantart.net/fs71/f/2015/038/f/e/surreal_fractal_3d_printed_chess___the_set___irl_by_mandelwerk-d8h09ux.jpg

[Updated on: Mon, 02 March 2015 09:02 UTC]


Harvesting the infinite fields of virtual surreality in the parallel cosmos of 3D fractals
 Topic: IPhone 6 Case with "selfie steady stick"
IPhone 6 Case with "selfie steady stick" [message #111370] Mon, 02 March 2015 09:36 UTC
avatar MrSirLRD  is currently offline MrSirLRD
Messages: 22
Registered: May 2014
Go to my shop
Junior Member
A case for the IPhone 6 with a fold out "selfie stick" so you can take selfies easily with one hand. Simply fold out the stick and snap it into place.
Printed via Shapeways in strong and flexible plastic available in 9 colours
available here

index.php?t=getfile&id=91350&private=0

index.php?t=getfile&id=91351&private=0

Video here

  • Attachment: SSS1s.jpg
    (Size: 319.39KB, Downloaded 12 time(s))

  • Attachment: SSS2s.jpg
    (Size: 243.73KB, Downloaded 12 time(s))

Forum: 3D modeler needed
 Topic: Cat head help
Cat head help [message #111372] Mon, 02 March 2015 11:03 UTC
avatar kiuuby9234  is currently offline kiuuby9234
Messages: 1
Registered: February 2015
Go to my shop
Junior Member
Hi, i need help to edit a model... I need to increase the wall thickness


Ok it's fixed, thanks!

[Updated on: Mon, 02 March 2015 15:43 UTC]

Forum: Shapeways Shops
 Topic: Broken Links and Search Problems
Broken Links and Search Problems [message #111374] Mon, 02 March 2015 13:20 UTC
avatar TDRWholesale  is currently offline TDRWholesale
Messages: 2
Registered: May 2012
Go to my shop
Junior Member
It looks like Shapeways for some reason changed the permilinks to some of my product listing. These items are all wholesale listings and are not shown to the public so the only way to access them is through a special spreadsheet I supply to our retailers. This is why the permilinks are critical. I sure wish you would not do things like this as it makes a lot of work for me.

Second, while searching my listings in order to locate the listings with the Shapeways altered permilinks, I have run into a problem with your search feature. I type in a key word for the search, your system performs the search and flashes the findings up on the screen for about 1 second, and then it go to another screen that says "Sorry, cannot find listings matching your criteria" (or something similar). I know it did find items because it flashed them up on the screen and I could see them but then they disappear and I am stuck.

Mind you, I was able to use your search engine to repair about a dozen listings and then it started acting up.....

So, now I cannot repair the rest of the damage you have done until you fix your search engine.
Re: Broken Links and Search Problems [message #111376 is a reply to message #111374 ] Mon, 02 March 2015 14:08 UTC
avatar mkroeker  is currently offline mkroeker
Messages: 2250
Registered: June 2012
Go to all my models
Shapie Expert
There is a known problem with the inventory search function where it will start returning hits as you type, but fail to find any matches once you have completed a word, added a punctuation character that is actually part of the model name, or started mixing numbers and letters in your search term.
 Topic: Bookkeeping
Re: Bookkeeping [message #111379 is a reply to message #111336 ] Mon, 02 March 2015 16:35 UTC
avatar barkingdigger  is currently offline barkingdigger
Messages: 140
Registered: January 2013
Go to my shop
Senior Member
If you plot design-time versus profit in any of the plastics it'll only make you cry!

I design stuff for my hobbies, and there's no way ANY of them will ever pay me back at the commercial hourly rate for my time. Instead, I assume I'm investing the time for my hobbies, and if sales profits cover the cost of my own purchased prints then I'm a winner...
 Topic: where are settings inputs for "shop details?
Re: where are settings inputs for "shop details? [message #111363 is a reply to message #110733 ] Mon, 02 March 2015 03:39 UTC
avatar Goose19  is currently offline Goose19
Messages: 2
Registered: November 2012
Go to my shop
Junior Member
I'd love to be able to edit my extended description, can't seem to see where it can be done.
Re: where are settings inputs for "shop details? [message #111366 is a reply to message #110731 ] Mon, 02 March 2015 04:53 UTC
avatar draw  is currently offline draw
Messages: 251
Registered: March 2013
Go to my shop
Senior Member
I see you have a store description entered. The extended store description is another entry box just below the store description. But the extended store description appears at the top of your store.

[Updated on: Mon, 02 March 2015 04:57 UTC]

Re: where are settings inputs for "shop details? [message #111382 is a reply to message #111366 ] Mon, 02 March 2015 17:36 UTC
avatar Goose19  is currently offline Goose19
Messages: 2
Registered: November 2012
Go to my shop
Junior Member
Excellent thank you
Forum: 3D Design
 Topic: Using Text in Design
Re: Using Text in Design - YMMV [message #111359 is a reply to message #111070 ] Mon, 02 March 2015 01:06 UTC
avatar unkerjay  is currently offline unkerjay
Messages: 14
Registered: January 2015
Go to all my models
Junior Member
Your Mileage May Vary (YMMV)

Here I tried using just about ALL the programs I have access to to create
text on a curve (spiral). I used Blender because it would be a standardized
process, which I already understood, regardless of the program from which the text came.

I tried:

Wings3D (Free)
Swift3d (NOT Free)
Sketchup Make (Free) - the text imported as separate objects which had to be joined
Blender (Default as well as Converted (3DS), then Imported)
Art of Illusion (Free)
Tinkercad (Free, but, not recommended, picking letter objects one at a time, then manually
spacing and aligning them is a PAIN to say the least) I know they can be imported from other
programs, but, the goal here was to test NATIVE Tinkercad options.)

My best results were:

Blender Native or exported (FROM) Blender - 3DS
Swift3D

Others looked promising but, for reasons I can't explain, didn't work well (to say the least)
when uploaded to Shapeways. These are my results, others may have had better results.
If so, it would be useful if they explain what they tried so that others may benefit from their
successes.

Attempting to fix problems, I tried:

- running the exported files from Blender through Netfabb basic (Free) to
see if that made a difference - it didn't.

- Netfabb Online (Signup - free) at:

https://netfabb.azurewebsites.net/
(STL files ONLY)

and MOSTLY uploaded to Shapeways.

Just for fun, I took some of those which just bombed on Shapeways and uploaded
them to S-C-U-L-P-T-E-O. Sometimes where objects just fail on Shapeways, I have better
luck (although MORE expensive) on S-C-U-L-P-T-E-O. Still if I'm going to test against different
software, why not different 3d Printing Sources.

(P.S. I've also looked at i.m-a-t-e-r-i-a-l-i-s-e and P-o-n-o-k-o - both also MORE expensive than
Shapeways)

Tinkercad - from within Shapeways, allows upload for printing to ALL the OTHER services I tried.

Below, I've attached screencaps of my results.

Now it could be that if I stuck with the native exports from each respective program OR
simply attempted the same end result in each respective program (learning curves and all),
I might've had better luck with the respective end results.

Inkscape, I could save as SVG, import into Blender, then have to convert it to a usable
mesh and HOPE it works with Shapeways - mixed results OR I could export to bitmap
upload to Shapeways 2d - 3d app then export it, convert it - via Netfabb (Basic) - so that it
can be used in Blender: x3db format does not import. LOT of front end work

Gimp or other 2d graphics programs (less Photoshop OR Illustrator - neither of which I have
or have access to, and which also have some built in means for NATIVE conversion to 3D)
also a lot of front end work - upload to Shapeways - 2d - 3d app, convert using Netfabb (Basic),
import into Blender... etc.

Bottom line, whether it's the software, the 3D printing service, or the end result, some
may work better than others, and some are probably better off being avoided. Sometimes
it's useful to experiment just to be better aware of what works OR doesn't.

Here's a post on the subject of text on a spiral (by me) for your reference at: blenderartists.org:

http://blenderartists.org/forum/showthread.php?357338-Text-w rapped-around-a-cylinder

So, also, hoping this helps.

[Updated on: Mon, 02 March 2015 16:36 UTC]

 Topic: Parts for Robot based on small radio flyer wagon
Re: Parts for Robot based on small radio flyer wagon [message #111383 is a reply to message #110652 ] Mon, 02 March 2015 17:53 UTC
avatar barvec  is currently offline barvec
Messages: 1
Registered: November 2014
Go to all my models
Junior Member
Sorry no one responded to you question and hope you already got the answer. To 3D print the wagon parts would be extremely expensive and would be on the order of $1000s just for the wagon. The smaller parts would be on the order of 100s of dollars. I would stick with canabolizing parts from the second hand store or Craig's list.

Project looks fun and I could see it driving down the street on Halloween w a dog at the helm.

Forum: General Discussion
 Topic: Using multiple colors in a design
Using multiple colors in a design [message #111361] Mon, 02 March 2015 02:58 UTC
avatar 9thjames  is currently offline 9thjames
Messages: 1
Registered: November 2014
Go to all my models
Junior Member
Hi all,
I've been looking through the designs and I'm trying to figure out how people are able to use two different colored plastics for a design. Do you need to purchase part A as red, part B as white, and then join them together by hand, or is there an option I simply cannot find for using multiple colors in your product prior to purchase?

I was thinking about using white plastic and red plastic; not sandstone.

Thanks for the guidance with this Shapeway noob.

[Updated on: Mon, 02 March 2015 03:04 UTC]

Re: Using multiple colors in a design [message #111365 is a reply to message #111361 ] Mon, 02 March 2015 03:46 UTC
avatar MadAsU  is currently offline MadAsU
Messages: 33
Registered: September 2014
Go to my shop
Member
yes you would need to design and order the parts separately.

There is a feature in the shops to be able to list things as a set which means you can define what your customers need to buy to complete the set.


Follow MadAsU on:


Instagram
 Topic: Full Color Sandstone Customer Color Choice
Re: Full Color Sandstone Customer Color Choice [message #111373 is a reply to message #111343 ] Mon, 02 March 2015 13:05 UTC
avatar rithmikansur  is currently offline rithmikansur
Messages: 76
Registered: July 2012
Go to my shop
Member

@TGAW, Thanks for the order. My little one turned three on the February 24th.
I was able to upload the bear sculpture with your artwork on it, and it's showing as a "success".
But, it appears the link to preview the model isn't working yet.
I have emailed SW customer support to see if they can fix it.
I'll let you know what they say when i get a response.
I would write more but I have to go shovel the driveway now so i can get to work!
Thanks again!
Rith

@MarkWKirby sorry to hijack your thread! But, using a template like the one I made seems to work great though for a single image UV texture.


Blogging about shapeways, inventor, and anything else that crosses my mind
rithforms.blogspot.com
 Topic: Where did the ring app go?
Re: Where did the ring app go? [message #111375 is a reply to message #104539 ] Mon, 02 March 2015 13:39 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5838
Registered: September 2008
Go to my shop
Shapie Expert
I work here
We brought it back, but it still has a few issues that we're resolving. Stay tune, I'll update when it's fixed!


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Check Out Now: A faster way to purchase
Check Out Now: A faster way to purchase [message #111381] Mon, 02 March 2015 17:34 UTC
avatar kimberlylin  is currently offline kimberlylin
Messages: 17
Registered: May 2013
Go to my shop
Junior Member
I work here
We want to make the checkout process simpler. Now, if you have a saved credit card on file or a preferred payment method associated with your account, you can zip from the first to last step of our checkout process.

You'll always be able to change anything about your shipping or billing information during checkout. This just gives you the option to save 2 clicks if there are no changes from your previous order.

Here's a visualization of the flow to help illustrate:
index.php?t=getfile&id=91413&private=0

[Updated on: Mon, 02 March 2015 17:35 UTC]

 Topic: Can i sell copyright protected items ?
Re: Can i sell copyright protected items ? [message #111378 is a reply to message #111303 ] Mon, 02 March 2015 16:29 UTC
avatar barkingdigger  is currently offline barkingdigger
Messages: 140
Registered: January 2013
Go to my shop
Senior Member
Well, whether it is true or not, the CEOs and Legal Departments certainly believed it! I think in the end everyone saw sense, and the "small fry" get usage deals at peppercorn rates again, but for a brief while it really scuppered a number of product lines. In the plastic-modelling hobby this has led to a rash of "1/4-ton truck" (eg "Jeep") kits to get around the lawyers...

I guess the point with trademarks is to ask politely, spelling out how your product will only add good PR.

I shudder to think how much the legal fees are at a major railroad, just to squash a wayward decal-maker! Might explain the high cost of train tickets.
Re: Can i sell copyright protected items ? [message #111387 is a reply to message #111378 ] Mon, 02 March 2015 18:48 UTC
avatar Thomas  is currently offline Thomas
Messages: 21
Registered: April 2013
Go to all my models
Junior Member
I work here
We see this type of conversation happen from time to time. I appreciate mkroeker summing up the major points of the Content Policy thread and appreciate the insight from the other contributors.

The thing I would note is that our Content Policy specifically states that, when you upload, you are acknowledging that you are the rights holder of that design--whether through licensing, ownership of the copyright, agreements, etc.

Please do know that willful violation of our Content Policy may have legal consequences but it can also mean that your account is banned from our site. We try to be an open community and encourage designers in their creativity. Shapeways enables people to 3D print whatever they can imagine, which unfortunately occasionally includes things that already exist and may be covered by copyright.

While we do what we can to ensure the content on Shapeways is appropriate, we cannot realistically review every single model uploaded for a possible copyright infringement. We are also unable to determine whether the user has obtained a license for copyrighted content or are the original copyright holders in a dispute. As a service provider, our liability is protected by the Digital Millenium Copyright Act under their Safe Harbor provision. (More details can be found here on Wikipedia: en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act)

What this means is that while Shapeways is protected by the DMCA, individual users, like yourself, are not protected and are thus liable for any penalties resulting from copyright infringement. We do not encourage infringing known copyrights and we are not legally able to provide specific advice on a case by case basis.

All that said, we are also a community that is about creation. In that, we ask that we all work together to encourage the type of community where sharing and creating does not violate trust and end in deception. When you willfully violate others' rights to their creations, it is not just a legal issue but an issue of violating the trust of our community.

We highly encourage you to not go down that path. We want your creative energy to add to our community, not to simply profit from it.
 Topic: System Critical Issues
System Critical Issues [message #111371] Mon, 02 March 2015 10:45 UTC
avatar paulslowey  is currently offline paulslowey
Messages: 7
Registered: September 2014
Go to my shop
Junior Member
I've got huge and critical discrepancies between all of my shop screens. Models taking days to appear, models remaining not-for-sale weeks after I make them for sale, plus loads of other issues (see below). Basically system failure apocalypse warning signs 101!!!!

I sent the below emails, but have heard nothing back from Shapeways. Is their customer support closed? Do they just not care? I have customer requests waiting to be fulfilled and the Shapeways systems are totally screwed.

-----------------------------------------------

Hey Guys,

A few HUGE issues with the Shapeway's search system at the moment. These should all be code RED!!! Other business should be halted until they are fixed.

1. Under the Design tab, the My Models and Shop Inventory are totally unaligned between areas and within the same area. Eg. Under Shop Inventory if I filter by Not For Sale and choose Default versus A-Z sorting I get 9 pages of results using the Default and 4 using the A-Z. Both are totally incomplete. Also the My Models is totally incomplete after uploading about 60 new models yesterday and earlier today. Basically the whole thing is screwed!!!!

2. When using the My Models search function in the Design area (where I spend 98% of my time finding items for my clients because Shapeways refuses to implement a search function within my shop!!!) I am now getting screwed up results. If I type in a complete name, the search returns nothing found. If I remove a few letters, the model I am looking for will show up in the list of results. This has been happening 100% of the time. When I search for short names I am left to put in only one or two letters which returns pages of results. Even more of a waste of my time!!

3. If I type in Gallifrey Glam into the main search box (pretending I am a customer that I have spent lots of money reaching) it does not return a result for my shop. It simply brings up 2 pages of results with mainly other peoples items - when I have a shop and over 1,000 items in the shop which should automatically be tagged with the name of my shop!!! And why wouldn't a search result bring up my shop? Another HUGE screw up for any site pretending to be a market place.

4. When a potential customer types in a search of their name from within my shop space (most of my designs are based around individuals names) - in the only available search box at the top right hand side, they are returned about 100x more results than they should!! eg If a customer types in Patrick - expecting to find the two items I have in my shop, they are returned 14 pages of items from designers who are not me!!! What a waste of my advertising money and effort.... but great for Shapeways to steal all my money and effort!!!!

Can you please address and fix these ASAP. If you need some help fixing these fundamentally simple functions, please let me know and I would be happy to work for Shapeways to ensure they are able to reach the minimum functionality of any website in existence.

Sad times as an active Shapeways shop owner. And this is just a few issues related to the search function. So much more needs to be fixed to get Shapeways anywhere near being a functional site that serves customers and shop owners. :(

---------------------------------------

Guys!

You need to drop some serious effort into making your systems work.

After waiting 2 days for uploaded models to show anywhere in the system, I downloaded the attached CSV today to complete prices (hopefully saving a few hours work as I click through the myriad of settings screens for 87 new models and getting notification to the customers) - and the models are nowhere to be found in the CSV!!

This is TOTAL CRAP!!!! Any workflow and business process I try to put in place is brought to a screeching halt by some combination of fatal errors in Shapeway's systems. I need to add a week to client expectations to allow for trying to unravel Shapeway's ineptitude.

Can you please fix this ASAP and let me know when I can once again try to use the most basic of Shapeway's cumbersome system to manage my business.

See attached csv of today's download and you can use Virginia, Talia, or Marissa as test cases - they are finally in the shop, but not in the CSV.

Yet again, constantly disappointed by having my time and money wasted by Shapeways. :(


------------------------------------------------------------ ----------


This is worrisome!!!!

11 days after putting these as For Sale and notifying a customer they were ready, they are still showing as Not For Sale in the Shop Inventory!!!!!

I have models I put for sale yesterday which are still showing as Not For Sale. Nothing is moving. I want to let clients know that their jewellery is ready, but I am being told it's not for sale (and yes, the two boxes in the sell tab are ticked).

This is LUDICROUS!!!! How are shop owners meant to run a business when they don't know if items are for sale of not in their own stores.

Seriously guys - your systems are slap in the face to everyone who uses them!! Take responsibility, fix existing poor workflows, then modernise to provide systems that actually aid your stakeholders rather than making everything 1000x harder than any other platform in existence. Fire whoever is running this circus and get a professional on the job!!!

Please please please please fix this!!! Shapeways is crushing all my hopes and dreams for this new venture and the hopes of my customers as their complaints about Shapeways pile up in my inbox!!!


-------------------------------------------


Dear ShopCoach,

I've been jumping up and down since 2014 about backwards systems at Shapeways that are insulting to both shop owners and customers. Can you help with a few of these no brainers that Shapeways seems to have missed or actively ignores.

Customer searches:
I have over 1,000 items which have distinct names that people want to find. I spend masses of money getting customers to my shop, where they are faced with only one Shapeways wide search option. They will go to type in their name and usually get returned 14 pages of guff that has nothing to do with what they are searching for. If they scour 6 or 7 pages in they may find my items that they came to find in the first place. WE NEED A SHOP BASED SEARCH FUNCTION.

Unethical policies:
Shapeways big up front policy is that a designer will never lose money for a system fault or even a design. SW has stolen loads of money from lost sales that have all been the direct fault of SW! To me the #1 is sending an email to a customer to tell them the design is faulty before SW even contacts the designer to discuss. HOW DUMB AND INSULTING IS THAT!!!! 9 times out of 10 the issues has been some over vealous operator hitting the cancel button when it is then discovered there is no issue. And in the mean time I have lost a customer, money, and ad spend.

System issues:
I have raise a number of technical issues that have started to appear and I get no response about -
uploaded models not appearing for days,
CSV download not reflecting current models uploaded
items remaining not for sale weeks after they have been made for sale
design section search not working for full names

Massive Shop Failings:
As a shop owner if I want to do any global changes I am screwed. For example -
adding a prefix of suffix to a model title,
adding, changing, or removing tags, and
moving items to new shop sections.

Reports:
Apart from three quick sales reports I cannot get any meaning information about my shop:
contact details of customers
analytics about customers
models which suddenly don't print because of change of SW policy
models with corrupt files
even the number of models in each section or search requires manual calculations by the shop owner (#pages x #items per page - difference on the last page). Seriously!!!!!

I could go on with loads of other must have no brainers that every other out of the box system has, but SW has gone backwards!!!

This is just the tip of the iceberg - so much more NEEDS to be done to get it up to 1991 standards.

Please tell me I've got it all wrong and the above basic features are all hidden somewhere I've missed.
Re: System Critical Issues [message #111388 is a reply to message #111371 ] Mon, 02 March 2015 19:02 UTC
avatar natalia  is currently offline natalia
Messages: 915
Registered: September 2008
Go to all my models
Senior Member
I work here
Hi Paul,

We did get your email, and since there are so many issues to address for you, we've been chasing up the right people over the weekend.

I'll post as many responses as I can today, just wanted to let you know that your feedback is heard, and we're not ignoring you!

Best,
Natalia


Shapeways Community Manager
Forum: Bug Reporting
 Topic: Sales Missing/Incorrect Markup
Sales Missing/Incorrect Markup [message #111400] Mon, 02 March 2015 20:00 UTC
avatar Brian_Richardson  is currently offline Brian_Richardson
Messages: 91
Registered: February 2013
Go to my shop
Member
I've received 4 sales since yesterday, and none of them have had the correct markup. The first order was for two items, with about a third of what the markup is set as. The second was about half of the set markup. The third had no markup at all, despite the markup being set properly on the product page. The fourth says the markup was the entire cost of the model, more than it is set as in my shop.

I sent emails yesterday regarding the issue but have yet to get any response.
Forum: Official Announcements
 Topic: ANNOUNCING 3D TOOLS - everything you need to prepare your model for 3D printing
Re: ANNOUNCING 3D TOOLS - everything you need to prepare your model for 3D printing [message #111390 is a reply to message #107508 ] Mon, 02 March 2015 19:06 UTC
avatar natalia  is currently offline natalia
Messages: 915
Registered: September 2008
Go to all my models
Senior Member
I work here
I wouldnt say we have tightened up checks - is it a specific reason you are getting more?


Shapeways Community Manager
 Topic: Introducing 3D Printing Porcelain & Saying Goodbye to Our Current Ceramics
Re: Introducing 3D Printing Porcelain & Saying Goodbye to Our Current Ceramics [message #111391 is a reply to message #103060 ] Mon, 02 March 2015 19:12 UTC
avatar natalia  is currently offline natalia
Messages: 915
Registered: September 2008
Go to all my models
Senior Member
I work here
Nope, you don't "need" a shop to be in the pilot, it was just a way for us to quickly see that you were making models.

In an update, I just added 200 people (WOO!) as we've hired more ceramicists for the Porcelain team and they want to be challenged - so send them some cool designs! :-)

Another 50 people will be added later this week, and going forward.

Throughout the process of printing (and rejecting!) we've been perfecting the rules and will have updated guidelines to share in the next few weeks, with photos to show concrete examples. You'l be happy to hear it should allow you to do more intricate designs. We'll be shedding some light on each of the glazes too and how they interact with different types of models.

So, stay tuned! And thanks for your continued patience!

Best,
Natalia


Shapeways Community Manager
Re: Introducing 3D Printing Porcelain & Saying Goodbye to Our Current Ceramics [message #111392 is a reply to message #111391 ] Mon, 02 March 2015 19:15 UTC
avatar numarul7  is currently offline numarul7
Messages: 936
Registered: January 2013
Go to my shop
Senior Member
Does the general thickness got lower than 3 mm ? That is kinda HIGH


numarul7 jewelry and design
Re: Introducing 3D Printing Porcelain & Saying Goodbye to Our Current Ceramics [message #111397 is a reply to message #103060 ] Mon, 02 March 2015 19:50 UTC
avatar natalia  is currently offline natalia
Messages: 915
Registered: September 2008
Go to all my models
Senior Member
I work here
Can't promise @numarul7 but.....


Shapeways Community Manager
Re: Introducing 3D Printing Porcelain & Saying Goodbye to Our Current Ceramics [message #111398 is a reply to message #111397 ] Mon, 02 March 2015 19:52 UTC
avatar numarul7  is currently offline numarul7
Messages: 936
Registered: January 2013
Go to my shop
Senior Member
Ok...


numarul7 jewelry and design
 Topic: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm
Re: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm [message #111384 is a reply to message #108045 ] Mon, 02 March 2015 18:00 UTC
avatar TonyRR is currently online TonyRR
Messages: 47
Registered: May 2013
Go to my shop
Member
I NEED YOU TO FIX THESE ISSUES PLEASE -posted twice but no answer-:

-On the inventory page most of my newest models for sale, on the inventory page appear as "Not For Sale".
-On the inventory page, the order number of the newest models doesn't appear. So it's impossible to order them. I'm putting the number, but it disappear.The models are for sale and are shown to the public, but no order number at all... I need this order number so much...

URGENT

Thanks


http://www.shapeways.com/shops/308bits
Re: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm [message #111386 is a reply to message #111384 ] Mon, 02 March 2015 18:39 UTC
avatar draw  is currently offline draw
Messages: 251
Registered: March 2013
Go to my shop
Senior Member
TonyRR wrote on Mon, 02 March 2015 18:00

I NEED YOU TO FIX THESE ISSUES PLEASE -posted twice but no answer-:

-On the inventory page most of my newest models for sale, on the inventory page appear as "Not For Sale".
-On the inventory page, the order number of the newest models doesn't appear. So it's impossible to order them. I'm putting the number, but it disappear.The models are for sale and are shown to the public, but no order number at all... I need this order number so much...

URGENT

Thanks



I have the same issues EXCEPT when using the default sort mode. Any other sort seems to have these errors if not more. Since the update I have been working exclusively in default sort mode to assign display positions and see a valid updated inventory. The other sorts appear to be accessing old database lists, or lists that are not being correctly modified over time. At least that how things are working for me and it may be different for other users.
Re: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm [message #111402 is a reply to message #111386 ] Mon, 02 March 2015 20:20 UTC
avatar TonyRR is currently online TonyRR
Messages: 47
Registered: May 2013
Go to my shop
Member
draw wrote on Mon, 02 March 2015 18:39

TonyRR wrote on Mon, 02 March 2015 18:00

I NEED YOU TO FIX THESE ISSUES PLEASE -posted twice but no answer-:

-On the inventory page most of my newest models for sale, on the inventory page appear as "Not For Sale".
-On the inventory page, the order number of the newest models doesn't appear. So it's impossible to order them. I'm putting the number, but it disappear.The models are for sale and are shown to the public, but no order number at all... I need this order number so much...

URGENT

Thanks



I have the same issues EXCEPT when using the default sort mode. Any other sort seems to have these errors if not more. Since the update I have been working exclusively in default sort mode to assign display positions and see a valid updated inventory. The other sorts appear to be accessing old database lists, or lists that are not being correctly modified over time. At least that how things are working for me and it may be different for other users.


Many thanks for the tip!!!! I've tried it and it works!!!

Many thanks.

But the issue must be solved Savannah!


http://www.shapeways.com/shops/308bits
Forum: Work in progress
 Topic: NET & SPIDER PENDANT
NET & SPIDER PENDANT [message #111389] Mon, 02 March 2015 19:04 UTC
avatar Nickolaos  is currently offline Nickolaos
Messages: 8
Registered: August 2013
Go to my shop
Junior Member
Hi,

Check my latest model

index.php?t=getfile&id=91421&private=0

index.php?t=getfile&id=91422&private=0

index.php?t=getfile&id=91423&private=0

index.php?t=getfile&id=91424&private=0

index.php?t=getfile&id=91425&private=0

Thanx

 Topic: Marilyn Monroe & Tamara Lempicka's "Andromeda" WIP
Marilyn Monroe & Tamara Lempicka's "Andromeda" WIP [message #111377] Mon, 02 March 2015 15:55 UTC
avatar AM15  is currently offline AM15
Messages: 2
Registered: February 2014
Go to my shop
Junior Member
If I ever find out how to upload models with texture, this is what I could upload:

Marilyn Monroe Madame Tussaud's wax figure-like head.
index.php?t=getfile&id=91401&private=0

Tamara Lempicka's 1920's classic painting "Andromeda" in 3d
index.php?t=getfile&id=91402&private=0

What dimesions for a 3d print do you think would be good?

[Updated on: Mon, 02 March 2015 19:19 UTC]

Re: Marilyn Monroe & Tamara Lempicka's "Andromeda" WIP [message #111394 is a reply to message #111377 ] Mon, 02 March 2015 19:32 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5838
Registered: September 2008
Go to my shop
Shapie Expert
I work here
I have a picture of Marilyn in black and white! I love it. Is that zBrush? We have a pretty sizeable group of zbrush users that could help you get it uploaded with color.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
 Topic: Why won't this model print?
Why won't this model print? [message #111385] Mon, 02 March 2015 18:34 UTC
avatar Sabaku_Ika  is currently offline Sabaku_Ika
Messages: 24
Registered: April 2014
Go to my shop
Junior Member
I tried to get this printed in Black Strong and Flexible Plastic and it was rejected and auto-canceled with no explanation as to why. The automatic tests all pass. Thanks in advance if you can tell.
http://shpws.me/G8Qa
Re: Why won't this model print? [message #111393 is a reply to message #111385 ] Mon, 02 March 2015 19:29 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5838
Registered: September 2008
Go to my shop
Shapie Expert
I work here
You didn't get a rejection email with an explanation? what was the order number?


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Why won't this model print? [message #111395 is a reply to message #111393 ] Mon, 02 March 2015 19:36 UTC
avatar Sabaku_Ika  is currently offline Sabaku_Ika
Messages: 24
Registered: April 2014
Go to my shop
Junior Member
After looking at the email again, I see there was a reason that I missed the first time. 'Escape Holes Not Big Enough'. That's still not as descriptive as I would have liked, but I can figure it out. Thanks for making me reread it.
Pages (2): [1  2    »]

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.