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Forum: 3D Applications
 Topic: Measurement issue
Re: Measurement issue [message #101526 is a reply to message #101402 ] Tue, 21 October 2014 02:41 UTC
avatar PerkinsWB  is currently offline PerkinsWB
Messages: 3
Registered: October 2014
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Found this and everything is gold...

https://github.com/KhronosGroup/OpenCOLLADA/wiki/OpenCOLLADA -Tools

Plugin works perfectly.

Thank you for your help and replies.
Forum: 3D modelers for hire
 Topic: Want to know if someone can create a model for an iPhone case based on a photo I took of one I made?
Re: Want to know if someone can create a model for an iPhone case based on a photo I took of one I m [message #101531 is a reply to message #101499 ] Tue, 21 October 2014 09:05 UTC
avatar Imagineers  is currently offline Imagineers
Messages: 2
Registered: October 2014
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Hi Johnot,

Thank you for you quick response. Your portfolio is very impressive. Before I send you a picture can I get a quote on your services? Also would you be able to send me the file so I can upload it to my shop later once it's finished?

Sincerely, Imagineers
 Topic: FREE 3D modeling. Complex, Organic and accurate free-form surfaces
FREE 3D modeling. Complex, Organic and accurate free-form surfaces [message #101534] Tue, 21 October 2014 11:49 UTC
avatar SprungMass  is currently offline SprungMass
Messages: 1
Registered: March 2012
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Junior Member
Hello Shapies!

I'm an amateur 3D modeler ready for a career in CAD sculpting and 3d printing.
I am currently offering my services for free in order to gain experience and build a reputation as a 3D print designer.
I specialize in free-form surface modelling with a particular interest in challenging and complex projects.
I'm more inclined towards jewelry, accessories, cases, art and product design projects but I am open to just about anything at
this point.
I look forward to helping you realize your ideas.

Thank you,

Andrew.



Some examples of my 3D models and personal projects:

index.php?t=getfile&id=74904&private=0
index.php?t=getfile&id=74909&private=0
index.php?t=getfile&id=74906&private=0
index.php?t=getfile&id=74907&private=0

Forum: Suggestions
 Topic: Showing status of unshipped orders when clicked into item sold
Showing status of unshipped orders when clicked into item sold [message #101540] Tue, 21 October 2014 13:10 UTC
avatar ProjectMobius is currently online ProjectMobius
Messages: 53
Registered: August 2014
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Hi

Its me again.

Currently we only show Order Date, Model Title, Model ID, Quantity and Total in the popup. Is it possible to include the status of the particular model? We get the status in the sales overview download so I thought it should be feasible to include that in the popup too? One problem I see though, is if someone orders multiple of the same model and these models might not get printed all at the same time depending on printer space, the queue and all that. Perhaps we can have two numbers one in green and one in the black that we have now under Quantity. Green means in production, black means processing etc. And we can show a check mark besides those that have all of the same model printed to show this model is fully complete.

Just a thought :)

Regards
Mobius


Porfolio: http://www.project-mobius.com
Forum: 3D Design
 Topic: mesh quality requirements
Re: mesh quality requirements [message #101528 is a reply to message #101506 ] Tue, 21 October 2014 05:26 UTC
avatar ShelM  is currently offline ShelM
Messages: 41
Registered: August 2012
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Wow! I bet you're glad you kept on overcoming the obstacles to print, as it ended up truly gorgeous!!

Shel M
NH, USA
 Topic: HOW CAN I SCALE MY DESIGN BY 50%
Re: HOW CAN I SCALE MY DESIGN BY 50% [message #101541 is a reply to message #101510 ] Tue, 21 October 2014 13:16 UTC
avatar AmLachDesigns  is currently offline AmLachDesigns
Messages: 1344
Registered: September 2011
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Shapie Expert
Or you can download the (free) NetFabb Basic
 Topic: Can someone make an STL of this for me?
Can someone make an STL of this for me? [message #101546] Tue, 21 October 2014 15:56 UTC
avatar Fadespider  is currently offline Fadespider
Messages: 3
Registered: October 2014
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Just as the title says. Thanks

index.php?t=getfile&id=74933&private=0

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Re: Can someone make an STL of this for me? [message #101547 is a reply to message #101546 ] Tue, 21 October 2014 16:38 UTC
avatar ProjectMobius is currently online ProjectMobius
Messages: 53
Registered: August 2014
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You might want to let people know the text you want on this curve. Can't really see the text before AMANDA

Just a friendly suggestion :)


Porfolio: http://www.project-mobius.com
Re: Can someone make an STL of this for me? [message #101548 is a reply to message #101547 ] Tue, 21 October 2014 16:40 UTC
avatar Fadespider  is currently offline Fadespider
Messages: 3
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There's no text before AMANDA. It's just like a jagged edge.
Re: Can someone make an STL of this for me? [message #101553 is a reply to message #101546 ] Tue, 21 October 2014 17:59 UTC
avatar MrNib  is currently offline MrNib
Messages: 590
Registered: November 2012
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It would seem that this bracelet is no longer an active project at Made with Code.
https://www.madewithcode.com/projects
Has the quota for young people inspired by this STEM activity been fulfilled?


Perhaps Shapeways could port the old code over to an Easy Creator App.
Or perhaps a motivated user could generate a ShapeJS script and create their
own public tool to resurrect this design option.
Re: Can someone make an STL of this for me? [message #101554 is a reply to message #101553 ] Tue, 21 October 2014 18:04 UTC
avatar Fadespider  is currently offline Fadespider
Messages: 3
Registered: October 2014
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I would but I don't even have a 3d printer. Shapeways is my go to, but if anyone has a place where I can make a green bracelet with a custom text on it I would love you forever
Forum: Shapeways Shops
 Topic: Marketing your Shapeways Shop
Re: Marketing your Shapeways Shop [message #101525 is a reply to message #101515 ] Tue, 21 October 2014 01:05 UTC
avatar JoyComplex  is currently offline JoyComplex
Messages: 84
Registered: December 2012
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Shapeways Crew
Hi Ontogenie,

Well, your photos are great so no issue there. Seems like the only thing you need to do is get eyes looking at those nice photos. Have you put any on Instagram (with useful hashtags - like biology, 19th century, Victorian, plants, naturalist etc)? Another avenue would be local science/natural history museums. I'm in the process of getting some of my stuff in the museum shop where I am.

Basically since your creations would appeal to a niche audience - which is a great audience to have - you need to go to where you think they would be. Where do biologists and scientific history buffs hang out?The first thing I thought of when I saw your work was "I bet people who like the Patrick O'Brian Jack Aubrey/stephen maturin books would like this kind of jewelry." Find out where those people are.

Since you are on etsy, make a discount code and share a picture of your stuff on a relevant subreddit on Reddit or even the etsy subreddit.

Honestly, it's a job with very little initial return at first. All the social media stuff that needs to be done is seriously exhausting. For the amount of work that I put in on marketing the return right now is only just starting to trickle in. But if you keep at it and actually sort of enjoy everything that comes with it, I think results will happen. Don't forget, Shapeways is big, but A LOT of people still don't know anything about it or even what 3D printing is. It takes time, dedication, and luck.

Best,

Jeremy

Joy Complex and 3D Racetracks

[Updated on: Tue, 21 October 2014 01:15 UTC]


http://www.facebook.com/JoyComplex
Re: Marketing your Shapeways Shop [message #101529 is a reply to message #101525 ] Tue, 21 October 2014 05:48 UTC
avatar Ontogenie  is currently offline Ontogenie
Messages: 57
Registered: March 2014
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Hi Jeremy,

Thanks so much for your input! I'm starting to realize that I'm going to be putting as much effort into the social media side of this business as I did on the designs. I've only just recently ventured into Twitter and Pinterest, but it sounds like I need to add some Instagram and Reddit cred to that as well. Whew!

I'm also seriously thinking about getting into the museum shop niche. There are two museums here where I live that are a perfect fit for my stuff. I'm a little daunted with the pricing, though, since any time you sell in a brick-and-mortar shop, you have to pay commission. I think adding a commission onto my jewelry might make it too expensive. Although, we are talking museum goers here...usually higher earners than your average. How far are you in the process of selling at a museum shop? I would love to hear of your experience and how it goes. I actually saw some 3D-printed jewelry for sale at the Modern Art Museum in Tel Aviv earlier this year. Not sure whose it was, but it looked like the work of NervousSystem. Very nice.

I do need to find my niche. I'm connecting with more science people on Twitter and Facebook, but I think I also need to join some forums where I'm likely to find people interested in scientific history, but who are maybe not yet completely social media savvy.

My Etsy shop isn't online yet but I'm working on it. I'm living in Germany, and the bureaucracy here is CRAZY. Seriously, just an example, I need to estimate how much packaging I think I will use shipping my products so that the government can issue me a license for the end disposal of the packaging. And, of course, the license isn't free! Add to that the fact that about 2/3 of German online shop websites are fined each year for not having the proper text in their "business conditions" and "return policy" sections, or for other stupid reasons, and you realize it's not something you wade into lightly. ARRRGH! Makes you wonder how any business gets done in this country.

I love your dolphin series, and it looks like Lola is enjoying it too! :)

Good luck with your holiday sales,
Kimberly
Re: Marketing your Shapeways Shop [message #101549 is a reply to message #101529 ] Tue, 21 October 2014 16:43 UTC
avatar JoyComplex  is currently offline JoyComplex
Messages: 84
Registered: December 2012
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Nervous System seems to be everywhere! Their stuff is at the CMOA here in Pittsburgh. I'm just in preliminary talks with them - (as well as the symphony gift shop for my sound wave baton). I figure the more I can get my items off of the internet and into people's hands the better. Once people see the designs in person they seem more apt to buy them online.

The German regulations are certainly quite the hurdle to get past. I am surprised they aren't more tailored to apply to larger enterprises rather than artists just trying to get their foothold. I had some similar hoops to go through over here when I formed an LLC but nothing nearly so odious as what you seem to be having to deal with. How can you estimate the packaging when you haven't had any time to make sales which is the only way you can give them a proper estimate?!

Good luck with everything!


http://www.facebook.com/JoyComplex
 Topic: Shop Feedback Request
The Cogs [message #101551 is a reply to message #79814 ] Tue, 21 October 2014 17:33 UTC
avatar Nightshade6ixpence  is currently offline Nightshade6ixpence
Messages: 6
Registered: March 2014
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How should I improve my shop to bring in more customers?
https://www.shapeways.com/shops/cogs
Re: Shop Feedback Request [message #101555 is a reply to message #79814 ] Tue, 21 October 2014 18:15 UTC
avatar Sabaku_Ika is currently online Sabaku_Ika
Messages: 7
Registered: April 2014
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https://shapeways.com/shops/tywtb

My shop has been up and regularly updated for several months and I've yet to make a sale. I think this is probably because I (mostly) don't sell things that people want, but if I'm doing something else wrong, it would be helpful to learn what it is.
I thought the demand for chess pieces would be at least higher than zero.
Re: The Cogs [message #101556 is a reply to message #101551 ] Tue, 21 October 2014 18:39 UTC
avatar wgseligman  is currently offline wgseligman
Messages: 35
Registered: July 2013
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Nightshade6ixpence:

Your designs are great! I know lots of folks are attracted to steampunk items. Now you'd like to get them to see what you've got.

You may want to consider reading the Shapeways' series of blog posts: http://www.shapeways.com/tutorials/managing-your-shop. There's lot of advice in there that I think would apply to you.

Here are a couple of quick items from that series that I think apply to you:

- Your items don't have much in the way of tags. For internet searches, those tags are the way customers find you. You've got good steampunk designs, and some of your items are tagged "steampunk", but you probably need more than that.

- The pictures in most of your items are Shapeways' renders. You may want to reconsider having so many that outnumber your pictures of actual printed items. Perhaps you can label them "Beta" and put them at the end of your items, and in a separate Beta section. Also, some of Shapeways' renders don't show your work in its best light; "Braclt01" is at the wrong angle, for example. It seems that you've got more designs than you've been able to print. Welcome to the club! I can't afford to print out all the designs I've got, at least not yet. You may want to trim the default renders to what you feel are your best items.

- Your pricing structure is odd. Some of your items have round prices like $35, others have prices like $190.51. And no one is going to pay $450 for stainless steel pen holder! You may want to revisit your prices.

For more advice about marketing your shop, you may want to look at this forum: https://www.shapeways.com/forum/index.php?t=msg&th=20411 &start=0&. You'll find more tips on how to attract folks to your shop.

Disclaimer: I'm not a design or marketing expert. I'm just a guy with an opinion.
Forum: General Discussion
 Topic: How to get your product tested and in the picture ?
Re: How to get your product tested and in the picture ? [message #101538 is a reply to message #97088 ] Tue, 21 October 2014 12:54 UTC
avatar ThingFuture  is currently offline ThingFuture
Messages: 128
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Awesome! I like it! :)


http://shpws.me/DWg
 Topic: cgtrader and other sites
Re: cgtrader and other sites [message #101539 is a reply to message #101292 ] Tue, 21 October 2014 12:56 UTC
avatar ProjectMobius is currently online ProjectMobius
Messages: 53
Registered: August 2014
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I haven't been contacted by anyone, I'm sad :(

Which means work harder....


j/k


Porfolio: http://www.project-mobius.com
 Topic: Building a melodica with 3D printing
Building a melodica with 3D printing [message #101545] Tue, 21 October 2014 14:57 UTC
avatar melodica  is currently offline melodica
Messages: 1
Registered: October 2014
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Hi all

I've been learning about 3D printing to try and build a melodica (musical instrument). It's been quite a steep learning curve for me, but things are getting underway. It would be great if anyone has any tips they could help me with... :-)

I've started a blog in which I'm documenting the process:
http://www.melodicaworld.com/category/the-melodica-building- experiment

index.php?t=getfile&id=74931&private=0

Thanks

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 Topic: Shapeways is Failing.
Shapeways is Failing. [message #101558] Tue, 21 October 2014 18:56 UTC
avatar Brian_Richardson is currently online Brian_Richardson
Messages: 57
Registered: February 2013
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So I just received another order, and wouldn't ya know it, EVERY item is broken or missing parts. Again. Basically everything I order now, is to fulfill orders through Etsy, and almost every order over the past month has either been late, or has had broken and missing parts. I'm tired of it. Shapeways is failing to provide the quality of service they advertise, within the given time the say they will. I'm finally posting in hopes of speeding up the process of getting all these models reprinted. I can't wait a week and a half every time Shapeways screws up, which seems to be all the time now. Pictures are attached.

First up, a set of mini Harpies. Every one is broken. They are to small to glue. The were not adequately packaged. Also kind of slimy.
index.php?t=getfile&id=74949&private=0

Next, two poseable chupacabras. Lots of broken spines. Were not packaged appropriately. Multiple items should not be put in the same bag. They break.
index.php?t=getfile&id=74950&private=0
index.php?t=getfile&id=74951&private=0

Next, a poseable Cerberus, missing both hind feet, and a neck.
index.php?t=getfile&id=74952&private=0

And finally, a poseable wyvern. Missing both femurs, both back feet, and the last part of the tail.
index.php?t=getfile&id=74953&private=0

On top of that, the print quality was the worst I've seen in a long while. I need someone to respond to this ASAP and get these reprinted.

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Forum: It arrived!
 Topic: Micro RC Truck (Video)
Re: Micro RC Truck (Video) [message #101530 is a reply to message #101378 ] Tue, 21 October 2014 07:41 UTC
avatar Wahtah  is currently offline Wahtah
Messages: 118
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I don't always reply to "it arrived" posts, but when I do, it's because they're AWESOME!
 Topic: Future Soldier
Future Soldier [message #101533] Tue, 21 October 2014 11:48 UTC
avatar Speed  is currently offline Speed
Messages: 8
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A new breed of soldier for a new breed of war. The Future Soldier was launched in 2020 to deal with close combat inner city warfare once the powers of the world realised that the time of the big bombs were gone and only elite infantry could win wars.

index.php?t=getfile&id=74910&private=0index.php?t=getfile&id=74911&private=0index.php?t=getfile&id=74912&private=0

index.php?t=getfile&id=74913&private=0

Check out the 'Future Soldier' Section in our shop:

https://www.shapeways.com/shops/Speed

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[Updated on: Tue, 21 October 2014 11:49 UTC]

 Topic: LIthophane Christmas Light Covers
LIthophane Christmas Light Covers [message #101559] Tue, 21 October 2014 19:34 UTC
avatar print3dsite  is currently offline print3dsite
Messages: 1
Registered: March 2014
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We're excited to announce the launch of our newest product! ...Lithophane Christmas Light Covers.
The hard part was perfecting our algorithm for the strong and flexible material. The prototype prints from Shapeways just got better and better.
Check out the video on our site: http://www.print3dforme.com


index.php?t=getfile&id=74946&private=0

[Updated on: Tue, 21 October 2014 19:35 UTC]

Forum: Bug Reporting
 Topic: wrong scale when uploading X3DB files via API
Re: wrong scale when uploading X3DB files via API [message #101527 is a reply to message #101522 ] Tue, 21 October 2014 04:50 UTC
avatar GambaLabs  is currently offline GambaLabs
Messages: 17
Registered: December 2013
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As per the original issue, seems like I should be using an uploadScale of 1 - that fixes the problem.

However, in some cases I get the same results for uploadScale=0.001 and for uploadScale=1.
For example, if I upload the model that I attached earlier from the web UI, I get the exact same results whether I choose millimeters or meters in the upload dialog.
I also have another model that shows this behavior when uploaded with the API (meaning I get the same results when specifying a scale of 1 and when specifying a scale of 0.001)

- Is this intentional?



Regarding the API call that I used, I'm uploading the file as a new model so I don't have a model ID.
Specifically, I'm POSTing the mode data to http://api.shapeways.com/models/v1


Thanks


GambaLabs.com
 Topic: Mismatching sets making customers furious, plead to ensure new models with sprue is used for reprint
Mismatching sets making customers furious, plead to ensure new models with sprue is used for reprint [message #101532] Tue, 21 October 2014 10:36 UTC
avatar VR_Gear  is currently offline VR_Gear
Messages: 13
Registered: August 2013
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Hi,

In short, please help get the information to the right Shapeways people in time...

I have products which are sets of rings.(https://www.shapeways.com/designer/VR_Gear)

They are attachments for a virtual reality headset and without them render the headset quite unusable for some people - the differences between the models are subtle but are mm important. I had a problem where a bunch were ordered around the same time and (I'm assuming) got mixed up during polishing. In short it was a total mess up, everyone receiving the wrong things and having to have them resent after waiting...

Shortly after I added sprues to the sets, i.e. a little piece of plastic joining the two - to ensure they aren't mixed up.

However, ...these reprints are coming in and they have been mixed up again and customers are furious with Shapeways and I, especially since they have to wait so long each time!

I guess that when a reprint happens, they use the model version the customer originally bought, not the most recent. I need help to get the message to Shapeways that they need to rather use the recent models with the sprues because if it happens a 3rd time, there is going to be breakdowns happening all over the place.

I've of course emailed Shapeways support, had this conversation with about 6 different support staff - I think there must be 30 customers are affected by now which is costing Shapeways a lot, some of which probably just think the product is junk because they trust the sets are correct. I need help escalating this so that this exception to the rule for these specific reprinting are done (i.e. use the updated models instead of the originals for these people).

Any help is appreciated. Thanks.

Regards,
Barry
Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101535 is a reply to message #101532 ] Tue, 21 October 2014 12:02 UTC
avatar stonysmith  is currently offline stonysmith
Messages: 2031
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Here's the sequence:
You upload version 1 of a model and the customer orders it.
You then upload version 2.

The customer will receive version 1, unless they cancel the order.
You can't the change file and the customer receive the changes.

If Shapeways were to switch to Version 2 of the model, there's nothing to stop you from say changing the object from a sphere to a cube, or you could double the size of the model. If they were to do that, Shapeways would be paid only for the smaller model, but it would cost them for the larger model. They can't operate that way.

The customer receives the copy of the file as of the moment of purchase, because that is what they selected, not some later (updated) version, even if you change the model only minutes later.
(by the way.. that also applies to any markups you might select or change - only what is active at the moment of purchase is what they pay)


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101536 is a reply to message #101535 ] Tue, 21 October 2014 12:48 UTC
avatar VR_Gear  is currently offline VR_Gear
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Hi, yes this is precisely why I am asking here and trying to talk to someone about this who can understand the conundrum and has legitimate power to override the standard procedure in this case temporarily otherwise it will be an endless cycle of fail (already happening over and over) and it is costing Shapeways and everyone involved.

I..e this is a problem that is rare due to the subtle differences of the models and that are two disconnected pieces.

A fix has been made to assist, if support staff took a moment they would see that it is indeed just a sprue not an entirely new shape.

This is really a question of whether Shapeways can react to this specific problem (only needed for the few orders still coming back now), or if they are going to continue to fail in this regard.

I got this message from a customer, addressed to both Shapeways and myself - this guy has around 10 mismatched sets now.

"I am ready to give up, and share my experience with all of the OculusVR web sites, so I can warn them to NOT waste their time trying to get a usable product from you. Tell me if that is my only option and I will stop begging for the item I paid for weeks ago."

The Oculus community is close knit, they hear about all the news mostly through reddit, they are +50 000 people and many have never heard about Shapeways. So it's not smart to let this bad impression out on all those people if we can just ensure the 10 or so people needing replacements gets sets that aren't mixed up.

So... anyone I can talk to about this who can assess this and make a call?
Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101537 is a reply to message #101536 ] Tue, 21 October 2014 12:54 UTC
avatar VR_Gear  is currently offline VR_Gear
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Or at the very least print it in White Non-Polished so there is less chance of mix up during polishing...

Really something _anything_ different at this stage is going to help.

(remember I have no handle on which customers are talking to shapeways or not about this and I don't think contacting one support staff gets word out to the others)

[Updated on: Tue, 21 October 2014 12:55 UTC]

Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101542 is a reply to message #101537 ] Tue, 21 October 2014 13:47 UTC
avatar stonysmith  is currently offline stonysmith
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Let's make sure we're talking apples and apples here..

There is a big difference between Shapeways accidentally shipping the wrong parts, versus the condition of dealing with models that have been changed after a customer purchased the original version.

The first situation happens from time to time when two customers order similar models .. Shapeways works hard to try to prevent that.
But.. the second condition, where you have modified the geometry..... they are not equipped to deal with that.

I have two models in my shop that are EXACTLY the same geometry, but they are mirror images of each other. They are two entirely different files and model#'s. With nearly two million total files out there, it's unreasonable for me to expect Shapeways to 1) inspect for or 2) know that two models are so close to each other.. Each model stands or fails on it's on right. That is why each model has a FirstToTry flag of it's own.. if one of them succeeds to print, the other one isn't guaranteed to work.

Unless some model has printed thousands of time, it's unreasonable to expect a team of 30+ people to remember my the uniqueness of my all-too-similar models. If they had to inspect every item printed for small changes against a possible prior version, it would drive the labor costs thru the roof.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101544 is a reply to message #101542 ] Tue, 21 October 2014 14:40 UTC
avatar VR_Gear  is currently offline VR_Gear
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(Btw, I'm glad you talking this through with me - I think soon we will be on the same page).

In this case we are talking about Shapeways accidentally shipping the wrong parts.

> The first situation happens from time to time when two customers order similar models .. Shapeways works hard to try to prevent that.

It is happening pretty consistently now, today I got 3 mails from people who have got the wrong parts... the second time round! I'm trying to prevent a third time for these particular people. Keep in mind ordering usually follows a post somewhere about them, a whole batch gets mixed together and they are getting royally confused - this is only going to stop with the new designs with the sprues.

> But.. the second condition, where you have modified the geometry..... they are not equipped to deal with that.

I have changed the geometry only to help Shapeways not get them mixed up. Also these new designs have already been successfully printed with new orders. Can't they rather give them a credit and have them reorder the same thing, or do that themselves? Surely the support has the power to do something like that.

> it's unreasonable to expect a team of 30+ people to remember my the uniqueness of my all-too-similar models.

Exactly my point, they can't, so I suggest using the new model with the sprue to assist or at least ensure that they recommend non-polished for those requesting reprints.


So these are the options:

- Do nothing new, let the lottery of getting the right sets continue for those whose orders are in the past. Mixing up a second or third time reflects badly on Shapeways and keeps costing them money and loss of current and future customers.
- Do something, help ensure those irate customers get what they ordered the next time round. Everyone is happy. Shapeways is a hero.

Thanks for your time.

P.s. I've attached a picture of the differences.

  • Attachment: models.jpg
    (Size: 92.83KB, Downloaded 6 time(s))

Re: Mismatching sets making customers furious, plead to ensure new models with sprue is used for rep [message #101552 is a reply to message #101532 ] Tue, 21 October 2014 17:42 UTC
avatar MrNib  is currently offline MrNib
Messages: 590
Registered: November 2012
Go to my shop
Senior Member
It seems like there could be an "obsolete previous versions" button a designer could click to ensure that any problematic old reprints are directed to the latest version. But that also opens up an entire can of worms related to pricing differences, possible abuse, and general confusion. Perhaps it is a button that only Shapeways could activate after reviewing the problem to save themselves future hassle and wasted efforts.

If there is a complaint registered to customer service, and customer service sees an obsolete redirect they could then offer a refund or a print of the latest version if the price has not changed between versions. It might also help to include other information on part labels such as model version numbers (v0, v1, etc.).



BTW, that sprue seems awfully thin. If it breaks you could end up with the same problem. Perhaps a looped wire connecting the parts would be better? It also eliminates sprue points that need to be trimmed.

[Updated on: Tue, 21 October 2014 17:46 UTC]

 Topic: Store credits / paypal
Store credits / paypal [message #101543] Tue, 21 October 2014 14:02 UTC
avatar bobobenton  is currently offline bobobenton
Messages: 1
Registered: March 2012
Go to all my models
Junior Member
When paying partially with store credits if pay pal encounters an error when your kicked back to the check out page the store credit is gone and no longer applied to your order, money gone!
Re: Store credits / paypal [message #101550 is a reply to message #101543 ] Tue, 21 October 2014 17:21 UTC
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5564
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Email service about it. We've been having paypal issues, because they've changed things on their end.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Store credits / paypal [message #101557 is a reply to message #101550 ] Tue, 21 October 2014 18:48 UTC
avatar Bathsheba  is currently offline Bathsheba
Messages: 353
Registered: August 2008
Go to my shop
Senior Member
Shapeways Crew

I had the same problem. I emailed service about it and they put it back, but yes this is a known bug.


-Bathsheba
http://bathsheba.com
 Topic: The Pricing Page is Broken, but Only for Certain Items
Re: The Pricing Page is Broken, but Only for Certain Items [message #101560 is a reply to message #101497 ] Tue, 21 October 2014 19:44 UTC
avatar NikkruGadgets  is currently offline NikkruGadgets
Messages: 97
Registered: January 2014
Go to my shop
Member
I'm having the same issue

This is what the selling section looks like on Chrome and Firefox http://puu.sh/cl4EJ/e0a936e6e2.png

Uploading a different file and setting the selling info first and then changing it to the actual file seems to be a workaround at least

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