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Forum: Official Announcements
 Topic: Announcing Frosted Extreme Detail (or FXD), our highest resolution 3D printed plastic ever
Re: Announcing Frosted Extreme Detail (or FXD), our highest resolution 3D printed plastic ever [message #114113 is a reply to message #113891 ] Sun, 19 April 2015 01:54 UTC
avatar rstargrove  is currently offline rstargrove
Messages: 12
Registered: March 2013
Go to my shop
Junior Member
I work here
Hi,

Thanks for all the feedback on these issues, and it's good to hear that people are excited and starting to try to print stuff. Sorry for the confusion and frustration. We're aware of the issues that have been mentioned, and I wanted to provide some context:

Models are Not Printable, No Reason
This was a bug that we encountered during this launch, and was resolved late friday afternoon. Any models that were coming up as Not Printable, but there was no reason should now be printable. If you run into additional models that still have this issue, please contact customer service and they can help you to reprocess the models.

Design Rules vs Bounding Box:
Apologies on the confusion there. We don't generally think of max bounding box as a design rule, and didn't mean to trick anyone with the our initial claims for the same design rules. We realized it might be confusing, and updated it in later communications.

Small Bounding Box:
This material is incredibly slow to print. 50mm models take about 48 hours, 100mm models about 96 hours and 200mm about 192 hours. That's 8 days. The risk of machine crashes increases right alongside print time, as does the cost of the crash, especially if its late in the build. We've launched with 50mm because of these risks, but will work with our manufacturing teams to monitor the reliability of prints, and assuming everything goes well will likely be able to expand the bounding box (although not to as large as FUD) relatively quickly.

Bounding Box of Multi-Part Files
With this launch we've uncovered a bug in the way that we're limiting the printability of multi-part files using the max BB. While min BB is calculating per part as it should, max BB is checked against the overall model BB not the individual part ones. This means that if you have a file which is 200 x 100 x 50 mm, and is made up of 4 parts, each of which is 50 x 50 x 50, this file should be printable in FXD and unfortunately right now is not. We understand the frustration this can cause, and that it limits the number of models that you can print in this already restrictive bounding box. We're working hard on a solution to this, and will keep everyone updated.

Success Rate
We mentioned it in the email, but it's definitely a bit confusing: We're going to update printability so that FUD and FD prints count towards FXD success rate when we deprecate FD on the 29th. Until then, your FXD models will have no print history. After that, success rate of models that have been printed and FD and FUD will be set, and models will automatically be moved out of first to try when appropriate.

Best,
Raphael


Physical Product Manager | Shapeways
Re: Announcing Frosted Extreme Detail (or FXD), our highest resolution 3D printed plastic ever [message #114120 is a reply to message #114113 ] Sun, 19 April 2015 09:22 UTC
avatar fx  is currently offline fx
Messages: 117
Registered: July 2008
Go to my shop
Senior Member
Well, there is still a big number of models that are unprintable -red-cross- in fxd, despite the fact they were printed several time in FUD. The models are all green in the model preview (wall-thickness,bounding box,...). The problem isn't solved.
one example: https://www.shapeways.com/model/1229204 I can't list everything, it's just to show the problem isn't gone.

[Updated on: Sun, 19 April 2015 09:24 UTC]

Re: Announcing Frosted Extreme Detail (or FXD), our highest resolution 3D printed plastic ever [message #114137 is a reply to message #114120 ] Sun, 19 April 2015 17:42 UTC
avatar railNscale  is currently offline railNscale
Messages: 122
Registered: June 2013
Go to my shop
Senior Member
Same issue here.

SW did simply not solve this bug.


railNscale 'Een verrijking voor uw miniatuurwereld' railNscale.wordpress.com

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