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Forum: Official Announcements
 Topic: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm
Re: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm [message #113062 is a reply to message #112976 ] Mon, 30 March 2015 16:30 UTC
avatar gregd  is currently offline gregd
Messages: 8
Registered: August 2012
Go to my shop
Junior Member
I work here
Hey All-

Sorry you've gone a few weeks without a Shapeways team member commenting here and letting you know where we're at. I want to be open and let you know that we're all hands on deck in resolving the issues you've posted here, and more.

As seen after the platform release earlier this year, we've experienced quite some issues across our platforms and data centers, giving you less than ideal performance. We will continue to chip away these issues, while we actively seek to grow our team.

We've closed the loop on many of the issues mentioned in this thread, and still have a handful left to resolve. We expect the images issues mentioned by railNscale to be fixed within the next two weeks, but the issues we're seeing in our architecture are not trivial and take some serious work to resolve.

I know this isn't the most ideal response, but I wanted to check back and let everyone know that we're working to resolve these methodically and carefully so as not to have them reappear soon after we stick band-aids on them. This should result in a better Shapeways in the long run for all of us.

Thanks,
Greg

[Updated on: Mon, 30 March 2015 19:12 UTC] by Moderator


Shapeways Product Manager
Re: UPDATE: Back Live! Thank You! Site Maintenance Scheduled For Tuesday 1/20 7pm [message #113068 is a reply to message #113062 ] Mon, 30 March 2015 18:59 UTC
avatar numarul7  is currently offline numarul7
Messages: 983
Registered: January 2013
Go to my shop
Senior Member
Thank you for feedback Greg!

The site here is very slow (Romania) and any other U.S. site works flawless and that speed going low happened after the update. I hope things will be cleaned and the performance go back as it was before the update.

Uploaded files takes ages , updating things up the same.


numarul7 jewelry and design

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