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Forum: Suggestions
 Topic: Please allow maker to update model when cancelling items
Re: Please allow maker to update model when cancelling items [message #120521 is a reply to message #120516 ] Tue, 04 August 2015 03:52 UTC
avatar lensman  is currently offline lensman
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A fair point, although that could be an additional "out" for Shapeways not to keep the item in the same order. I would hazard a guess that any model that cannot be printed simply because of size could automatically be assumed ineligible for the inclusion in original order.

Or how about this: When re-ordering (within 24 hrs of being notified by Shapeways) the maker could indicate somewhere "Please include in shipment with Order # XXXXX" and this would cancel shipping charges for that order.

Yes, I know, not all easy things to implement but I would hope Shapeways could at least look at the problem and try to find a solution at some point. This request isn't all about saving money for my own purchases; I'm running a business with very low profit margins. Every re-order like this cuts into profits considerably.




Glenn ------ My Website Third Dimension Jewellery
Re: Please allow maker to update model when cancelling items [message #120544 is a reply to message #120521 ] Tue, 04 August 2015 12:34 UTC
avatar lensman  is currently offline lensman
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Looks like Shapeways was ahead of me. A solution may be in the works...



[Updated on: Tue, 04 August 2015 13:41 UTC]


Glenn ------ My Website Third Dimension Jewellery
Re: Please allow maker to update model when cancelling items [message #120546 is a reply to message #120544 ] Tue, 04 August 2015 14:21 UTC
avatar pete  is currently offline pete
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Lensman, thanks for the feedback.

The first step we are taking to fix this problem is the option to "merge orders".
This would enable you to upload a new version of your product, order it and merge this with your existing order.
In that way you would save on paying shipping costs 2x.
Stay tuned.

The other option(to do it in flow) is much more complicated for the reason Stonysmith explained.
How to handle less or more expensive parts. To ask for small extra payments or do refunds is harder from a tech and UX perspective.

Pete

Re: Please allow maker to update model when cancelling items [message #120551 is a reply to message #120546 ] Tue, 04 August 2015 14:38 UTC
avatar lensman  is currently offline lensman
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Totally agree and this new option sounds ideal. There have been times when I've placed an order one day and then needed to order again 2 days later. This could be very beneficial.


Glenn ------ My Website Third Dimension Jewellery
Re: Please allow maker to update model when cancelling items [message #120570 is a reply to message #120546 ] Tue, 04 August 2015 17:57 UTC
avatar CybranKNight is currently online CybranKNight
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pete wrote on Tue, 04 August 2015 14:21

The first step we are taking to fix this problem is the option to "merge orders".
This would enable you to upload a new version of your product, order it and merge this with your existing order.
In that way you would save on paying shipping costs 2x.
Stay tuned.

I hope this means you guys will also be much more proactive about contacting designers when issues crop up. in my experience I often only find out a model has been rejected around the same time the order it was from ships out, so MAYBE if I'm lucky to see the emails come in quick enough(and assuming the reason for the rejection is clearly explained and doesn't require going through CustServ to get a useful explanation) I can make the fixes and put in a new order in time to do a merge. And it's not like I don't know when things are being re-printed because we can tell by observing the Orders screen, if a model goes from "in-Production" back to "Processing" we know it's because the print failed in some way but we never find out how unless it's rejected.

As a designer this is frustrating as there have been times when I've seen this happen to my designs and tried to find out why it needed to be re-printed but no answer could be provided.

These are the kinds of things you guys need to work on if you want a system where it is actually feasible to merge orders in instances of a rejected/failed design with a fixed version based on my experience.
Forum: General Discussion
 Topic: set material pics
Re: set material pics [message #120525 is a reply to message #120471 ] Tue, 04 August 2015 06:43 UTC
avatar Bellastorm  is currently offline Bellastorm
Messages: 7
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I tried all the suggestions, but nothing happened. I just PM one of the staff, got a reply that they will forward the issue. Hope this will resolve soon, it's been like this since I uploaded my first product. I even thought it might be a setting I missed. Thanks for clarify that.


Bellastorm
 Topic: Lego Piece in steel
Re: Lego Piece in steel [message #120527 is a reply to message #120472 ] Tue, 04 August 2015 07:24 UTC
avatar Michael_Teiniker  is currently offline Michael_Teiniker
Messages: 52
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I have more on the procedure here https://www.facebook.com/toothtec/media_set?set=a.8003806000 76038.1073741898.100003123178868&type=3&pnref=story
Implant companies design a plastic template with metal guide drill channels. They are very expensive, so this technique is an alternative.
I could print these lego extension arms from castable plastic and cast them into chrome cobalt.
Re: Lego Piece in steel [message #120534 is a reply to message #120527 ] Tue, 04 August 2015 09:05 UTC
avatar mkroeker  is currently offline mkroeker
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I wonder how much of that expensiveness comes from getting the part and its manufacturing certified for medical use ?
Re: Lego Piece in steel [message #120536 is a reply to message #120534 ] Tue, 04 August 2015 09:40 UTC
avatar Michael_Teiniker  is currently offline Michael_Teiniker
Messages: 52
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We do plastic guide stents in the dental laboratory all the time. There is no charge for certification, as we use dental certified materials.. This is simply a new method which actually guides the drill in the correct direction. The large companies do the same with specialised software. However there is an open source called 3d slicer, which does the same job.
 Topic: New Upload Process and SW Site
Re: New Upload Process and SW Site [message #120530 is a reply to message #120491 ] Tue, 04 August 2015 07:47 UTC
avatar Michael_Teiniker  is currently offline Michael_Teiniker
Messages: 52
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1.I think that it would be cool to have a toggle button in "My Models" page, that allows you to select whether you want to display it to the public and/or sell it to the public.. At the moment you have to edit each one, then go into the "selling" page. This would make things easier.
2. I think that when uploading a model, it would be cool to have a "who designed this" text box. This allows us designers more publicity and also allows the public to contact the designer.
3. It would be cool to advise shoppers beforehand, that the model may not pass final testing. This would take the shock out of the "fail", after purchase.
4. It would be better to have a percentage box, when setting your profit margin.. instead of setting a price for each material or having one price for all, have a percentage. Much quicker.
5. I think that you should have a viewer on your front page, that allows the public to view more models faster. At the moment a few designers are lucky enough to feature and some of the items, such as the bottle opener, have been there for a year.. the very same bottle opener is listed on your biggest competitor's front page.. you may find that there are openers that are more unique, not listed on other competitors.
Thanks, I appreciate this thread and hope that I have been constructive.. I think that you guys rock and love this company of yours:)

[Updated on: Tue, 04 August 2015 09:42 UTC]

Re: New Upload Process and SW Site [message #120533 is a reply to message #120530 ] Tue, 04 August 2015 09:03 UTC
avatar mkroeker  is currently offline mkroeker
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Not sure about #2 - is this for when you designed a model for somebody else, and trust them to fill in that box when they upload the model you sent them ? When uploading your own models, they naturally end up in your "designer" space or your shop, so it seems to me that your additional information would be redundant.
#3 i think is what shapeways "beta" and "first to try" are about - any rejections outside these two are events that ideally "should not happen"
#5 curation of such highlighted finds has been critisized in the past, but I suspect there simply is no avoiding Bathsheba Grossman (and a few others) when it comes to 3d-printed sculpture. :-)
Re: New Upload Process and SW Site [message #120537 is a reply to message #120533 ] Tue, 04 August 2015 09:56 UTC
avatar Michael_Teiniker  is currently offline Michael_Teiniker
Messages: 52
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#2 . When I come across a great design, that someone else (not the designer) has uploaded, I personally would like to know who the designer is. As a shopper, I would click on the link and see his / her designs. This may lead to more interest and more sales. Great for shapeways, great for the designer. Ebay do it.. A product is linked to a shop.
#5. Point made.

[Updated on: Tue, 04 August 2015 10:03 UTC]

 Topic: Best materials for rings
Best materials for rings [message #120538] Tue, 04 August 2015 10:13 UTC
avatar guynao  is currently offline guynao
Messages: 1
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I have had a few trials with creating 3d modeled rings, and have already tried a polished brass, raw bronze and Rhodium plated.

As of now, my experimenting customer reported that the first two almost immediately started leaving marks on her fingers, while the rhodium plated ring seems to be good as of this moment.

Seeing as rings are probably the jewelry type that has the most skin contact, and I am an industrial designer, i was wondering if some more experienced jewelers can advise me on what materials are best fitted for the task. Gold of course is great, but is expensive and i wanted to have a better understanding on the more affordable choices, for example gold plated, or silver plated.

Thanks to all responders :)
Re: Best materials for rings [message #120540 is a reply to message #120538 ] Tue, 04 August 2015 11:16 UTC
avatar panguver  is currently offline panguver
Messages: 332
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I am no recommend ANY precious-plated materials here. They are very short-lived... so... silver only... My son was able to wear gold-plated ring less than a month, then becomes scratches and smudges... If you want wear jewelry during 3+ years you need gold-plating over than 20x thicker (about 10 micron instead 0.5 now) that the SW offer now...
 Topic: Curation / Organizing products / Partnerships with European Service Bureaus ?
Re: Curation / Organizing products / Partnerships with European Service Bureaus ? [message #120550 is a reply to message #120268 ] Tue, 04 August 2015 14:37 UTC
avatar FEEDMEEEEE  is currently offline FEEDMEEEEE
Messages: 8
Registered: July 2015
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Thanks mkroeker, AmLachDesigns & MitchellJetten, stonysmith,

I appreciate your help and information! Some great points in there and you have helped me understand in general some of the VAT curiosities I had :)

Here's some info that I found about Duties and VAT on gifts, that may be of some use.

A gift is defined by customs as any item which:
has been sent from a private individual to another private individual AND
is for the personal use of the individual or his or her family AND
has not been paid for, either directly or indirectly by the receiver AND
is of an occasional nature only; e.g. for a birthday or anniversary

If the value of the gifts in the consignment (not including shipping and insurance costs) does not exceed £40 (€45, or equivalent in local currency) and the customs declaration is correct, duty and VAT will not be paid on the gifts.

If the value of the gifts in the consignment is greater than £40 (€45, or equivalent in local currency), then:
VAT is payable in all cases.
Duty will be payable unless:
the value of the gifts in the consignment (not including shipping and insurance costs) is less than £135 (€150, or equivalent in local currency) or
the duty amount payable is less than £9 (€10, or equivalent in local currency).
A flat duty rate of 2.5% applies if:
the value of the gifts in the consignment is less than £630 (€700, or equivalent in local currency) AND
it is to your benefit.
Otherwise the normal duty rate applies.


In response to mkroeker:
[I]How would buying something as a gift make it tax exempt ? If there is such a tax law I assume it must be specific to the UK. As I see it, the only chance to buy without VAT is to do trade as a VAT-registered business (or move to someplace where the concept of VAT is unknown)[/I][/I]


As mentioned above, If the value of the gifts in the consignment (not including shipping and insurance costs) does not exceed £40 (€45, or equivalent in local currency) and the customs declaration is correct, duty and VAT will not be paid on the gifts. So if Shapeways were to enable our customers to ship one of our products from their billing / delivery address to their friends delivery address, wouldn't that mean it being classed as from one of these:

has been sent from a private individual to another private individual AND
is for the personal use of the individual or his or her family AND
has not been paid for, either directly or indirectly by the receiver AND
is of an occasional nature only; e.g. for a birthday or anniversary


So if that type of functionality was enabled for shop owners and a button to check that signifies this as a gift, would this not allow our customers to not have to pay duties and VAT taxes when checking out, (based on where our customers reside, and if our products are under 40GBP and 45 Euro). This would enable us shop owners to make more of a profit margin and attract more customers to buy products on Shapeways. IT would be a win, win for everyone.

What do you think about all this? Does this make sense at all? And how difficult would all this be to implement, if it could be done?

Terry




Re: Curation / Organizing products / Partnerships with European Service Bureaus ? [message #120554 is a reply to message #120550 ] Tue, 04 August 2015 14:57 UTC
avatar mkroeker  is currently offline mkroeker
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https://www.gov.uk/goods-sent-from-abroad/gifts clarifies this as "bought and sent between individuals (not companies)" so your customer would have to receive the part (at which point s/he would have to pay VAT&duty) and then mail it on. Also this appears to apply to goods sent from outside the EU only (see "overview" section on the linked page), while any business based in the EU would (have to) include your VAT rate in the prices they show you (as stated previously).
Re: Curation / Organizing products / Partnerships with European Service Bureaus ? [message #120555 is a reply to message #120554 ] Tue, 04 August 2015 15:08 UTC
avatar FEEDMEEEEE  is currently offline FEEDMEEEEE
Messages: 8
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Oh, ok, thanks very much mkroeker for helping me understand clearly now! CLICK! :)
 Topic: SNEAK peek of our new community Hub
Re: SNEAK peek of our new community Hub [message #120524 is a reply to message #120485 ] Tue, 04 August 2015 06:35 UTC
avatar panguver  is currently offline panguver
Messages: 332
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If SW not ready to be clear and public like ETSY now, SW no will becomes ETSY/Amazon/eBay and stay community only. I would like to see clear information about sales like ETSY has already.
Re: SNEAK peek of our new community Hub [message #120552 is a reply to message #120524 ] Tue, 04 August 2015 14:43 UTC
avatar Andrewsimonthomas  is currently offline Andrewsimonthomas
Messages: 315
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I work here
Thanks Panguver,

I hear what your saying. Can you give me an example of the data they release? I'll look into it from my end too, perhaps we can find a way to close the gap.


Community Manager
Re: SNEAK peek of our new community Hub [message #120560 is a reply to message #120552 ] Tue, 04 August 2015 16:29 UTC
avatar panguver  is currently offline panguver
Messages: 332
Registered: November 2013
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Hi Andrew,

Just see these links and screenshots...

https://www.etsy.com/shop/nervoussystem
https://www.etsy.com/shop/nervoussystem/reviews?ref=shop_inf o
https://www.etsy.com/shop/nervoussystem/sold?ref=shopinfo_sa les_leftnav
https://www.etsy.com/listing/113702862/1-layer-center-ring-3 d-printed-nylon?ref=shop_home_active_5

index.php?t=getfile&id=110514&private=0
index.php?t=getfile&id=110516&private=0
index.php?t=getfile&id=110515&private=0
index.php?t=getfile&id=110517&private=0

Also try search on ETSY... it's very good tool.

 Topic: Choose your orientation
Re: Choose your orientation [message #120571 is a reply to message #116642 ] Tue, 04 August 2015 17:59 UTC
avatar ivanf is currently online ivanf
Messages: 5
Registered: January 2011
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yes please

fud

consistency

not currently inclined to try fxd due to the current orientation lottery, if results were consistent I'd give it a go.
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