Home » Support » Bug Reporting » Upload issues?
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Upload issues? [message #76208] Sun, 06 October 2013 07:28 UTC Go to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
I have not been able to upload anything successfully tonight, nothing is being accepted to the auto checks?? Even things that I have uploaded before and printed 10s of 100s of times?? Anyone no what is going on??


Tj Solo
Re: Upload issues? [message #76209 is a reply to message #76208 ] Sun, 06 October 2013 07:36 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Same here, i posted a Bug report https://www.shapeways.com/forum/index.php?t=msg&th=16144 &start=0&


Re: Upload issues? [message #76212 is a reply to message #76208 ] Sun, 06 October 2013 07:50 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Ah ok , I was wondering lol. I have designs for clients to upload , and need to get them uploaded , I even tried to upload models that I have already uploaded and printed quite a few times , and was getting the same email with those, I knew something had to be wrong bc I have already printed those
Thanks for responding Smile


Tj Solo
Re: Upload issues? [message #76213 is a reply to message #76212 ] Sun, 06 October 2013 07:52 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
no problem Wink i have to upload a model for a customer too Rolling Eyes Twisted Evil Evil or Very Mad Crying or Very Sad Shocked


Re: Upload issues? [message #76220 is a reply to message #76213 ] Sun, 06 October 2013 10:28 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 425
Registered: November 2008
Go to my shop
Senior Member
Yes for sure upload seems to be broken ...
Re: Upload issues? [message #76231 is a reply to message #76208 ] Sun, 06 October 2013 14:10 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1526
Registered: December 2009
Go to my shop
Senior Member
Confirmed here, also...


Glenn ------ My Website Third Dimension Jewellery
Re: Upload issues? [message #76235 is a reply to message #76231 ] Sun, 06 October 2013 15:44 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1608
Registered: June 2012
Go to all my models
Senior Member
Seems to be fixed now. Smile
Re: Upload issues? [message #76243 is a reply to message #76208 ] Sun, 06 October 2013 19:39 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Thanks everyone for responding Smile Yep all is good now..
Gotta love the shapeways community Very Happy


Tj Solo
Re: Upload issues? [message #76294 is a reply to message #76208 ] Mon, 07 October 2013 13:24 UTC Go to previous messageGo to next message
avatar cooldjez  is currently offline cooldjez
Messages: 20
Registered: January 2009
Go to my shop
Junior Member
No, unfortunately upload is broken again.
Re: Upload issues? [message #76295 is a reply to message #76208 ] Mon, 07 October 2013 13:53 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Is it really?
I wonder what they are doing with it.. I hope its fixed in a few hours .


Tj Solo
Re: Upload issues? [message #76296 is a reply to message #76295 ] Mon, 07 October 2013 13:59 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
Yup broken Sad

Hold on guys, we're working on a long term fix this time Smile


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76340 is a reply to message #76296 ] Tue, 08 October 2013 06:34 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
Sorry guys,
I went home and totally forgot to post an update Sad

This was fixed like 20 minutes after my post Smile


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76346 is a reply to message #76340 ] Tue, 08 October 2013 09:27 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Awesomeness Smile


Tj Solo
Re: Upload issues? [message #76381 is a reply to message #76346 ] Tue, 08 October 2013 18:53 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Broken again ... or not Razz

Edit : that was just very long Wink

[Updated on: Tue, 08 October 2013 18:54 UTC]


Re: Upload issues? [message #76382 is a reply to message #76381 ] Tue, 08 October 2013 18:58 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Is it broken again?


Tj Solo
Re: Upload issues? [message #76460 is a reply to message #76340 ] Wed, 09 October 2013 21:48 UTC Go to previous messageGo to next message
avatar BitsBlitz  is currently offline BitsBlitz
Messages: 15
Registered: October 2013
Go to my shop
Junior Member
Apparently the uploading is sort of fixed, but now I've got the same uploaded model multiple times.

Also, I tried changing the name of my models, it then says it saved the change, but once I go to my models or the store, the old name is still there.
Re: Upload issues? [message #76486 is a reply to message #76296 ] Thu, 10 October 2013 11:24 UTC Go to previous messageGo to next message
avatar karendel  is currently offline karendel
Messages: 7
Registered: November 2011
Go to all my models
Junior Member
I don't know if the 2d to 3d Easy Creator App was part of the upload issue but it isn't working now. It hasn't worked for a few days. During the main 'upload issue' 2d to 3d was back and forth, working and not working, then it stopped altogether and though the pop up at the end of the process indicates the upload occurred and a new model created, nothing happens. I just thought I'd report it because I can't find any mention of that app in the recent upload issue posts.


KarenDel
Re: Upload issues? [message #76710 is a reply to message #76486 ] Mon, 14 October 2013 16:54 UTC Go to previous messageGo to next message
avatar rosethun@yahoo.com  is currently offline rosethun@yahoo.com
Messages: 28
Registered: February 2009
Go to my shop
Junior Member
I am noticing upload is broken today as well; not even getting the usual email notifications of success or failure with the uploaded file.
Re: Upload issues? [message #76711 is a reply to message #76710 ] Mon, 14 October 2013 16:59 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Yeah same here Twisted Evil


Re: Upload issues? [message #76712 is a reply to message #76711 ] Mon, 14 October 2013 17:00 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
confirmed: http://www.shapeways.com/forum/index.php?t=msg&goto=7670 0&#msg_76700

we are working on a fix.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76713 is a reply to message #76712 ] Mon, 14 October 2013 17:05 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1608
Registered: June 2012
Go to all my models
Senior Member
Can't help but notice that your bunch still have no word of warning in place, leaving everyone who is not yet in on this particular game to disfigure their work in vain.
Re: Upload issues? [message #76715 is a reply to message #76712 ] Mon, 14 October 2013 17:14 UTC Go to previous messageGo to next message
avatar rosethun@yahoo.com  is currently offline rosethun@yahoo.com
Messages: 28
Registered: February 2009
Go to my shop
Junior Member
Thank you for the fast reply.
Re: Upload issues? [message #76718 is a reply to message #76208 ] Mon, 14 October 2013 17:32 UTC Go to previous messageGo to next message
avatar Kimotion  is currently offline Kimotion
Messages: 42
Registered: October 2010
Go to my shop
Member
Is upload broken again?
Re: Upload issues? [message #76719 is a reply to message #76718 ] Mon, 14 October 2013 17:34 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 105
Registered: October 2012
Go to my shop
Senior Member
Yeah they are having some issues with it, and are working on it right now.


Tj Solo
Re: Upload issues? [message #76731 is a reply to message #76719 ] Mon, 14 October 2013 19:18 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 425
Registered: November 2008
Go to my shop
Senior Member
Yes it seems to be broken oncemore. I'm not able to upload since yesterday evening. But don't know if it was available in the meantime.

Since it's a major issue a status somewhere would be fine. Where everybody can see if it's currently working or not,

Woody64

[Updated on: Mon, 14 October 2013 19:18 UTC]

Re: Upload issues? [message #76732 is a reply to message #76731 ] Mon, 14 October 2013 19:55 UTC Go to previous messageGo to next message
avatar Spoors  is currently offline Spoors
Messages: 43
Registered: July 2008
Go to my shop
Member
Agree, a status update would be very helpful!
Re: Upload issues? [message #76736 is a reply to message #76732 ] Mon, 14 October 2013 20:18 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
Hey guys,

Still working hard to fix this.
Will update you as soon as I have more information Sad

I have asked the dev team to see if they can add a note on the upload page.

Sorry all.

Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76737 is a reply to message #76736 ] Mon, 14 October 2013 20:43 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
Hey all,

We have fixed the checkout page.
And are working really hard to fix the upload page as well.

I'll keep you posted.

Cheers,
Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76744 is a reply to message #76737 ] Tue, 15 October 2013 03:26 UTC Go to previous messageGo to next message
avatar Mechanoid  is currently offline Mechanoid
Messages: 90
Registered: October 2010
Go to my shop
Member
Uploaded new model, it took over an hour before the page seemed to admit the file was there with the bounding parameters. But it seems that it doesn't know yet if the model is printable or not. It's stuck in some loop checking the model now for nearly 90 minutes.

Is this what the rest of you are seeing too? Or am I getting something way more stupid?


I.D.I.C. = Infinite Diversity in Infinite Combinations
Re: Upload issues? [message #76746 is a reply to message #76744 ] Tue, 15 October 2013 06:19 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 597
Registered: June 2011
Go to all my models
Senior Member
I work here
Good morning everyone,

The issue has been fixed and all uploads are currently being reprocessed.
Give it some time, they will start to show up on your account in the next few minutes.

[Updated on: Thu, 17 October 2013 19:38 UTC] by Moderator


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Upload issues? [message #76790 is a reply to message #76746 ] Tue, 15 October 2013 16:21 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
Messages: 371
Registered: December 2010
Go to my shop
Senior Member
I still have a few model where it says the preview is still generating.

this is one

http://shpws.me/ptWB

is there a way to make these regenerate it or should I just upload the file again?

Tom
Re: Upload issues? [message #76795 is a reply to message #76208 ] Tue, 15 October 2013 16:49 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1526
Registered: December 2009
Go to my shop
Senior Member
Personally, I would log out, log back in. Check to see if files are there and if not re-upload...


Glenn ------ My Website Third Dimension Jewellery
Re: Upload issues? [message #76963 is a reply to message #76208 ] Thu, 17 October 2013 20:12 UTC Go to previous message
avatar natalia  is currently offline natalia
Messages: 787
Registered: September 2008
Go to all my models
Senior Member
I work here
Hey guys,

As Mitchel posted in the other thread:
The issue has been fixed and all uploads are currently being reprocessed.
Give it some time, they will start to show up on your account in the next few minutes.


Shapeways Community Manager

 
   
Previous Topic:PRICE
Next Topic:Materials Comparison Sheet link for Bronze...

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.