Home » Support » Buying » Stolen shipments are so frustrating!
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Stolen shipments are so frustrating! [message #75961] Wed, 02 October 2013 16:31 UTC Go to next message
avatar coolbutpointless  is currently offline coolbutpointless
Messages: 29
Registered: September 2011
Go to all my models
Junior Member
I'm curious how many other people have had their Shapeways order stolen after a UPS driver did something dumb as far as where they left the package when no one was home.

I live in Brooklyn so, you would think it would be obvious that if you can't get into the building, don't leave the package. Unfortunately, the UPS delivery guy of late has been doing just that. My building is kind of half secure. There are two keyed doors to get into the lobby and by the mailboxes are two security cameras. The first of the two keyed doors(the outside door) doesn't latch closed fully unless you press it shut so, essentially, it's always unlocked(management claims there's no problem but that's another story).

Of late, UPS deliveries haven't been making it inside past that second door which locks properly and are instead being left in what I like to call the "limbo" space between the outside door and the inside door. In the past month I've seen almost a dozen Amazon packages get delivered in this space.

The few times I have returned from my trip to the corner deli after a package has been delivered, I find the boxes in the limbo space torn open, the contents either strewn about in disappointment because it was a large container of Creatine powder, or the box itself is there, the bubble wrap or packing peanuts strewn about but with no sign of its contents.

I just had my first package from Shapeways stolen and, unfortunately, it was a pendant. Not an expensive precious metal pendant, just a simple bronze print. No sign of my package anywhere when I got home, so I check the tracking and it says delivered. I go downstairs and check again, look around, ask a few people, and finally realize what must have happened.

Stolen.

So, I call UPS and they tell me to contact the shipper. So I email Shapeways last week on Friday night and get an email back yesterday saying the ball is rolling for a package track.

I can't help but think all of this could be solved if there were a signature required for more expensive items. As it is, the pendant was for a costume which my girlfriend was putting together for NYCC and, while not having it for NYCC won't ruin the costume, it's a massive inconvenience as the money I paid is currently floating in limbo while someone someplace has my item and I'm left without enough time to have a second print made in time.

Well, that's my crappy "stolen package" story. Anyone else got one they want to share/vent about?
Re: Stolen shipments are so frustrating! [message #75964 is a reply to message #75961 ] Wed, 02 October 2013 16:42 UTC Go to previous messageGo to next message
avatar mkroeker is currently online mkroeker
Messages: 1691
Registered: June 2012
Go to all my models
Shapie Expert
Fat UPS bickering thread already running in "Suggestions" - incidentally there are a few guys who are infuriated at their local
driver recently requiring a signature (meaning they did not get their parcel as there was noone home). Check with your local
UPS office if you can request this signature stuff for your own parcels. Or see if you can get some safer address to accept
shapeways parcels for you (work, friend or the corner deli).
Re: Stolen shipments are so frustrating! [message #75971 is a reply to message #75964 ] Wed, 02 October 2013 17:20 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 1913
Registered: August 2008
Go to my shop
Shapie Expert
moderator
Not to start a flame war, but personally, I'd file a police report against the driver for aiding and abetting theft.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Stolen shipments are so frustrating! [message #75988 is a reply to message #75971 ] Wed, 02 October 2013 21:57 UTC Go to previous messageGo to next message
avatar mkroeker is currently online mkroeker
Messages: 1691
Registered: June 2012
Go to all my models
Shapie Expert
stonysmith wrote on Wed, 02 October 2013 17:20

Not to start a flame war, but personally, I'd file a police report against the driver for aiding and abetting theft.

Not normally one to disagree with you, but what good would that do ? The driver may not have noticed that the outer door does not always lock properly (if even the landlord/manager does not acknowledge the problem), or at least he may credibly claim this. The most one could expect from a report would be alienating the very UPS drivers that he depends upon for reliable delivery.
Re: Stolen shipments are so frustrating! [message #76004 is a reply to message #75961 ] Thu, 03 October 2013 08:06 UTC Go to previous messageGo to next message
avatar Innovo  is currently offline Innovo
Messages: 176
Registered: November 2010
Go to my shop
Senior Member

I think that, since the driver left it inside the building ''technically'' it's the building management's problem.
The driver would certainly be accountable if it was left outside, not secured and in plain view.



Innovation & Design

http://www.etsy.com/shop/InnovoDesign
www.facebook.com/byInnovoDesign
Re: Stolen shipments are so frustrating! [message #77932 is a reply to message #76004 ] Thu, 31 October 2013 13:16 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
Go to my shop
Shapie Expert
Coolbutpointless,

any news? Has this been resolved?

Bart


Community Manager Europe | Shapeways
Re: Stolen shipments are so frustrating! [message #90551 is a reply to message #77932 ] Tue, 27 May 2014 22:11 UTC Go to previous messageGo to next message
avatar roofoo  is currently offline roofoo
Messages: 254
Registered: August 2008
Go to my shop
Senior Member
My UPS driver sometimes leaves my packages at a neighbor's house, who has the same house number but on a different street. It gets annoying, thankfully I live in a relatively safe neighborhood and my neighbor is honest and brings the boxes to my house. But UPS smashed the last order I got, it was like a sumo wrestler had jumped on it or something.


http://www.eyephoriadesign.com http://www.shapeways.com/shops/eyephoriadesign http://www.etsy.com/shop/eyephoriadesign
Re: Stolen shipments are so frustrating! [message #90621 is a reply to message #75961 ] Wed, 28 May 2014 18:37 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5391
Registered: September 2008
Go to my shop
Shapie Expert
I work here
I was expecting an order, and at home was a box. I picked it up, and it was surprisingly heavy. So I go inside and inspect, it's from verizon instead of SW, and it has my next door neighbors address on it. So I do the neighborly thing, go over, and sure enough, there's my box on his step.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com

 
   
Previous Topic:Design "pre-approval"
Next Topic:Combining Shipping After Ordering?

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.