| Bank Transfer gone missing? [message #61881] Tue, 12 February 2013 15:07 UTC |
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Hi everyone,
Has anyone else ever encountered the issue where you have paid for an order yet it does not seem to have been processed/missed?
I received the following email several days ago -
"Thank you for bringing ideas to life at Shapeways!
There are only 4 days left to transfer your payment for your order XXXXXX. After this date your order will be automatically canceled in our system"
However i have proof in my online bank statement that the transfer was made almost 2 weeks ago?
I've been on to service@shapeways.
In my shapeways order page it says that the bank transfer is pending, however in my bank statement it has been cleared and has been deducted from my bank account.
I have the Shapeways order page in this message and the deduction frommy bank account in the message below.
Any ideas/suggestions folks?
Cheers,
Paul.
[Updated on: Tue, 12 February 2013 15:44 UTC]
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| Re: Only a few days left to pay for your order #XXXXXX [message #61884 is a reply to message #61881 ] Tue, 12 February 2013 15:31 UTC |
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Here's my bank statement showing the exact same amount has been taken out .
[Updated on: Tue, 12 February 2013 15:36 UTC]
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| Re: Only a few days left to pay for your order #XXXXXX [message #61909 is a reply to message #61884 ] Tue, 12 February 2013 21:40 UTC |
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Did you send a message about this to service@shapeways.com?
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: Only a few days left to pay for your order #XXXXXX [message #61937 is a reply to message #61909 ] Wed, 13 February 2013 08:38 UTC |
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Hi Stonysmith,
Its all been sorted, it was my fault, i ordered several items and didn't include an invoice # in the bank transfer description of that order - schoolboy error.
I just thought i'd put it up on the forum as its bound to happen to someone again.
Thanks for your reply,
Paul.
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| Re: Only a few days left to pay for your order #XXXXXX [message #61939 is a reply to message #61936 ] Wed, 13 February 2013 08:42 UTC |
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| Mitchell Jetten wrote on Wed, 13 February 2013 08:37 |
Hi Paul,
I can see that you have had contact with Gary and resolved this issue.
For other people reading this forum topic:
Unfortunately there was no invoice number attached to the bank transfer, thus our finance department didn't know which order to accept.
This has been resolved! 
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That's right Mitchell,
Gary was very helpful with this issue, his help was most appreciated.
Cheers,
Paul
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