| Not up to the usual standards ? [message #56658] Mon, 12 November 2012 09:09 UTC
These actually arrived a little while back (although not before UPS had somehow dumped them in someone else's rubbish bin across the other side of town ... ) but have languished in a box after only a very cursory inspection until now.|
What we have are a number of very, very tiny buildings - built to 1/1000th scale so that a normal 2-storey house is just 6-7mm high. These aren't the first buildings I've had printed to this scale, and up to now I've been very pleased with what we've had. Unfortunately these two sets (one of houses, the other of churches) just aren't up to the standards of previous ones. The prints just aren't at all crisp or very square at the edges, they just look a little like they've been left in the sun too long and have gone soft. Some of the window and door recesses are faint and indistinct as is some of the raised detail. On some of the larger pieces, the church towers (larger being a relative term, still only 20mm or so high) have distinctly sunken or curved faces where they should be flat and at least one of the small houses has split into layers as if it has moved during the printing process. Initially I just though that we had just pushed the capabilities of the printing process too far with these tiny models but I went back and compared them to a number of similar models in my previous order and they were far better, with crisp detail and none of the issues seen here,
These arrived during the recent backlog on WSF orders (they were a few days late) so I wonder if things were a bit rushed during this period ? I have a number of other, similar items I was planning to get printed but now I'm holding off on placing any more orders because they're no use if they arrive looking like these.
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| Re: Not up to the usual standards ? [message #57198 is a reply to message #56835 ] Tue, 20 November 2012 21:41 UTC
Well, the reprints have arrived (in double quick time, just over a week since my original post which is fantastic). And they are markedly better than the first set, so I guess the printer must just have been having a blip that day. It means that we're happy and can go ahead and order more types of buildings for the range.|
So 10/10 for customer service and 10/10 for a quick turn-around - which makes, err, 20/10 for Shapeways !
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[Updated on: Tue, 20 November 2012 21:41 UTC]