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It arrived, but with missing Parts [message #56947] Fri, 16 November 2012 13:07 UTC Go to next message
avatar djao99  is currently offline djao99
Messages: 3
Registered: October 2012
Go to all my models
Junior Member
Hi i need help!

i just recieved my order and got some missing parts Sad

this is the onw that i ordered online:
http://www.shapeways.com/model/399540/?li=cart&materialI d=6

please see the pics to understand better of my problem :

http://i1294.photobucket.com/albums/b601/djao99/ROTFLeaderOptimusPrimehandsmovieacc.jpg

http://i1294.photobucket.com/albums/b601/djao99/IMG_0483.jpg

http://i1294.photobucket.com/albums/b601/djao99/IMG_0485.jpg

please help me shapeways...

thanks...

[Updated on: Fri, 16 November 2012 13:16 UTC] by Moderator

Re: Missing Parts [message #56948 is a reply to message #56947 ] Fri, 16 November 2012 13:15 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1171
Registered: August 2008
Go to my shop
Shapie Expert
moderator
Looks like some parts may have broken off during cleaning :-S
Please contact service@shapeways.com with these photo's, details and your ordernr.
They will take good care of it Smile

Perhaps send the designer a message about this issue, he might want to know this can happen.
Also, I moved the topic to "it arrived", as it is not really a bug or site issue.

Cheers,

Stijn

[Updated on: Fri, 16 November 2012 13:17 UTC]


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Missing Parts [message #57009 is a reply to message #56948 ] Sat, 17 November 2012 23:52 UTC Go to previous messageGo to next message
avatar djao99  is currently offline djao99
Messages: 3
Registered: October 2012
Go to all my models
Junior Member
virtox wrote on Fri, 16 November 2012 13:15

Looks like some parts may have broken off during cleaning :-S
Please contact service@shapeways.com with these photo's, details and your ordernr.
They will take good care of it Smile

Perhaps send the designer a message about this issue, he might want to know this can happen.
Also, I moved the topic to "it arrived", as it is not really a bug or site issue.

Cheers,

Stijn




thanks mr. stijn,

hope they respond to my problem. im really disappointed when i recieved the product. products from shapeways are very expensive + shipping, yet i recieved and incomplete item, which i paid in full hard earned cash.
Re: Missing Parts [message #57010 is a reply to message #57009 ] Sat, 17 November 2012 23:57 UTC Go to previous messageGo to next message
avatar djao99  is currently offline djao99
Messages: 3
Registered: October 2012
Go to all my models
Junior Member
Here are the shapeways info of my order:

[ removed by admin]

[Updated on: Sun, 18 November 2012 12:07 UTC] by Moderator

Re: Missing Parts [message #57022 is a reply to message #57010 ] Sun, 18 November 2012 12:08 UTC Go to previous message
avatar virtox  is currently offline virtox
Messages: 1171
Registered: August 2008
Go to my shop
Shapie Expert
moderator
I have removed the private info.

Please contact service@shapeways.com by email with all the info and photo's.


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -

 
   
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