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Problems with FUD [message #47367] Mon, 23 April 2012 10:46 UTC Go to next message
avatar tdr.innovations  is currently offline tdr.innovations
Messages: 33
Registered: July 2011
Go to my shop
Member
I have just recently recived two complaints from customers that their FUD parts were distorted, soft and tacky.

Is Shapeways experienceing problems with their FUD material curing properly?

Tim
TDR Innovations
Re: Problems with FUD [message #47378 is a reply to message #47367 ] Mon, 23 April 2012 14:01 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5689
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Tim,

You'll want to inform your customers to contact service@shapeways.com about their issues. That way they can get a new print sent out, and document the quality concerns.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

 
   
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