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Problems with FUD

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Problems with FUD [message #47367] Mon, 23 April 2012 10:46 UTC Go to next message
avatar tdr.innovations  is currently offline tdr.innovations
Messages: 36
Registered: July 2011
Go to my shop
I have just recently recived two complaints from customers that their FUD parts were distorted, soft and tacky.

Is Shapeways experienceing problems with their FUD material curing properly?

TDR Innovations
Re: Problems with FUD [message #47378 is a reply to message #47367 ] Mon, 23 April 2012 14:01 UTC Go to previous message
avatar Youknowwho4eva is currently online Youknowwho4eva
Messages: 6317
Registered: September 2008
Go to my shop
Shapie Expert
I work here

You'll want to inform your customers to contact service@shapeways.com about their issues. That way they can get a new print sent out, and document the quality concerns.

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

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