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Change orientation = Bad quality [message #46987] Sat, 14 April 2012 15:22 UTC Go to next message
avatar DarioScapittaDesign  is currently offline DarioScapittaDesign
Messages: 199
Registered: September 2011
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Senior Member
Hey,

Here some pictures just to show how the orientation changing is a real problem.

On the picture you can see the old piece printed on with the "correct" orientation which I've uploaded the file, then you can see the new pieces printed with the new BS&F. The model is the same, just ordered again!!

I've already send it to the CS and they have opened a complaint and they are discussing what they can do.

Have anyone the same issue?

Dario

index.php?t=getfile&id=16127&private=0


Dario Scapitta Design
www.darioscapittadesign.com
Re: Change orientation = Bad quality [message #46996 is a reply to message #46987 ] Sat, 14 April 2012 17:46 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2108
Registered: August 2008
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moderator
That doesn't look to me to be an orientation issue.. it looks equally bad in all directions. Yes, CS is the right place to report such concerns.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Change orientation = Bad quality [message #46998 is a reply to message #46996 ] Sat, 14 April 2012 18:00 UTC Go to previous messageGo to next message
avatar DarioScapittaDesign  is currently offline DarioScapittaDesign
Messages: 199
Registered: September 2011
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Senior Member
Thanks for your reply Stonysmith.
Unfortunately this is for sure an orientation issue. On the new one you can see all the layers on the top of the ring, on the old one you can see just some layer on one side of the ring.
I know that it is difficult to see it from the pictures but I'm pretty sure that the ring was printed in vertical instead of in a horizontal position. same story for the pendant, on the new one you can not read the logo and sorry... but I don't think that are equally bad!

Of course on Monday I'll ask some news about this from the CS.

Thanks.
Dario


Dario Scapitta Design
www.darioscapittadesign.com
Re: Change orientation = Bad quality [message #47025 is a reply to message #46998 ] Sun, 15 April 2012 12:42 UTC Go to previous messageGo to next message
avatar electrobloom  is currently offline electrobloom
Messages: 57
Registered: April 2009
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Member
Hi,
I've had the same problem with my last order and have contacted CS, who have been very helpful and are looking into the problem. Lets hope they correct the issue soon. Keep us posted as to how things develop.
Mark.


The Digital Gardener. Balancing technology and nature. Planting digital flowers. Manufactured by 3D printing. Customized by you.
Re: Change orientation = Bad quality [message #47028 is a reply to message #47025 ] Sun, 15 April 2012 13:09 UTC Go to previous messageGo to next message
avatar DarioScapittaDesign  is currently offline DarioScapittaDesign
Messages: 199
Registered: September 2011
Go to my shop
Senior Member
Hi Mark,

Yes, I've immediately contacted the CS an they have opened a complaint about this issue, they are always helpful with this kind of problems. I've posted this to know if someone else have the same issue and to talk about this.
Of course I'll keep you updated about this.

Dario


Dario Scapitta Design
www.darioscapittadesign.com
Re: Change orientation = Bad quality [message #47081 is a reply to message #47028 ] Mon, 16 April 2012 19:55 UTC Go to previous messageGo to next message
avatar pfeiffer stylez  is currently offline pfeiffer stylez
Messages: 296
Registered: August 2011
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Senior Member
The surface quality is really bad...
But the new black is really impressive. Shocked
It looks like it's really some kind of black - not just like a very dark grey.

Re: Change orientation = Bad quality [message #47084 is a reply to message #47081 ] Mon, 16 April 2012 21:15 UTC Go to previous message
avatar DarioScapittaDesign  is currently offline DarioScapittaDesign
Messages: 199
Registered: September 2011
Go to my shop
Senior Member
Yes, indeed the colour quality is really better and if it was printed on the upload position also the surface was nice! We will see!


Dario Scapitta Design
www.darioscapittadesign.com

 
   
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