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Production Error [message #44797] Fri, 02 March 2012 18:49 UTC Go to next message
avatar mlivelli  is currently offline mlivelli
Messages: 2
Registered: February 2012
Go to all my models
Junior Member
Hello,

The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.

I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the order....so I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.

I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.

I suppose besides all this story I have two questions:

1. Is there anyway to contact someone in a US office by phone?

2. Does shapeways even offer a rushed shipment, at least in these circumstances?

Thanks,
~Mark
Re: Production Error [message #44802 is a reply to message #44797 ] Fri, 02 March 2012 19:13 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5565
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Mark,

I'll let some people know about your problem, that will be able to help.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Production Error [message #44888 is a reply to message #44797 ] Mon, 05 March 2012 10:34 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
Messages: 58
Registered: October 2010
Go to my shop
Member
I work here
Hi Mark,

I have just sent you an email about this.

Kindly,
Christel
Customer Service Agent
Shapeways


Best, Christel Maurmair Customer Service Agent Shapeways
Re: Production Error [message #44909 is a reply to message #44888 ] Mon, 05 March 2012 16:07 UTC Go to previous message
avatar mlivelli  is currently offline mlivelli
Messages: 2
Registered: February 2012
Go to all my models
Junior Member
Got it this morning. Thank you!

I have replied and attached images of the model I received.

Looking forward to your reply!

~Mark

 
   
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