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Production Error [message #44797] Fri, 02 March 2012 18:49 UTC

mlivelli
Messages: 2
Registered: February 2012
Go to all my models

Junior Member

Hello,

The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.

I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the order....so I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.

I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.

I suppose besides all this story I have two questions:

1. Is there anyway to contact someone in a US office by phone?

2. Does shapeways even offer a rushed shipment, at least in these circumstances?

Thanks,
~Mark

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Re: Production Error [message #44802 is a reply to message #44797 ] Fri, 02 March 2012 19:13 UTC