 My account keeps getting "Disabled"? [message #43781] Fri, 10 February 2012 07:50 UTC |
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This started two days ago. About 24 hours after I ordered one of my models.
I'll go to log in - It tells me this user/ password is incorrect.
So I emailed Shapeways and they solved the problem very fast.
However, it's happening again. Not even a day after fixing my account.
Weird thing is, I'm still logged into the forums and all my shop/info/models are still up.
What could be causing this?
I've cleared my cookies and all history using CCleaner (not this time around, so I could post something in the forum). I've used a different computer on a different ISP. Still says password/username incorrect. And the changing password option shows a "Disabled User" message.
Am I the only one this happens too? Is there a permanent fix to it?
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| Re: My account keeps getting "Disabled"? [message #43918 is a reply to message #43781 ] Mon, 13 February 2012 03:39 UTC |
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Still can't loggin. I'm currently using my connect with facebook account.
I sent a message to service@shapeways.com about 24 hours ago.
This is the third time this has happened, would this Facebook loggin option have anything to do with it? I didn't even fill out my own user name, it kept coming up with this one automatically.
I'd really like some help out with this so I can check on the status of my order.
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| Re: My account keeps getting "Disabled"? [message #43929 is a reply to message #43781 ] Mon, 13 February 2012 13:33 UTC |
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That's odd. Now that the weekend is over, they will get you fixed up.
The Mad Moder
michael@shapeways.com
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| Re: My account keeps getting "Disabled"? [message #43955 is a reply to message #43929 ] Mon, 13 February 2012 21:31 UTC |
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That's the third time I've heard " That's odd" or "That's weird" from the shapeways staff. I guess it's safe to assume that something like this hasn't happened before. Haha.
My account has been enabled again. I'm going to continue to provide what information I can to help find a permanent fix to this.
Until then I'm going to use a browser that has no Facebook history saved and not log in through another computer to see if that helps.
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| Re: My account keeps getting "Disabled"? [message #43956 is a reply to message #43929 ] Mon, 13 February 2012 21:31 UTC |
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Welcome! and sorry to hear you're having that problem.
Can you do me a favor and create an item for this issue in Uservoice, under the "Bugs & Problems" category, and include your browser and computer info?
This will help me keep track of the problem, and make it visible to others so we can get a heads up if others are experiencing the same thing.
Community Manager | Shapeways
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