| Feedback.shapeways.com: 'single signon' activated [message #40643] Thu, 22 December 2011 17:27 UTC |
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Hi,
we've just integrated Uservoice (our community feedback tool) more with the rest of the website: your regular shapeways.com login now also works on Uservoice.
For new users, it'll just work. For existing users, it will create a new UserVoice account for you (nothing I can do about that, sorry!). This is a bit inconvenient as your existing issues will no longer all show up onder 'my feedback'. On a positive note: you all get a fresh set of votes to use!
In case you're wondering what I'm talking about:
You can find more information about UserVoice here, or just try it out on feedback.shapeways.com.
Also, we're GREATLY appreciating all the feedback that we're getting on Uservoice, and we're doing our best to address the most 'popular' (or hated  tickets ASAP. Things are a bit busy for development during the last weeks of the year, but as of January you should see a big increase in the number of tickets that we're closing.
Happy holidays!
Bart
[Updated on: Thu, 22 December 2011 17:29 UTC]
Community Manager Europe | Shapeways
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40673 is a reply to message #40643 ] Fri, 23 December 2011 01:30 UTC |
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thanks. so now we can't log in to user voice at all.
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40674 is a reply to message #40673 ] Fri, 23 December 2011 02:57 UTC |
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mctrivia, please refrain from the highly negative tone. That'll help us get it fixed faster.
What are the details on the issue?
Community Manager | Shapeways
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40675 is a reply to message #40674 ] Fri, 23 December 2011 03:02 UTC |
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well i thought instead of being negative and saying
"come on guys. you can't even do such simple testing as log out, log in and try to get on user voice. this is rediculous."
I thought I would just thank you for the new feature. "Impossible to use uservoice". Seriously was not being sarcastic.
as for symptoms. can't log in to user voice. clicking login results in new window saying I am loged in but reloading old window still says loged out of user voice.
you really nead to get test server up before you make any changes. you have proven over and over your staff don't know how to test. I know you won't listen to me but maybe you will listen to others. People if they ever fix user voice please vote on: http://feedback.shapeways.com/forums/111989-shapeways-feedba ck/suggestions/2457232-test-site
[Updated on: Fri, 23 December 2011 03:27 UTC]
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40677 is a reply to message #40675 ] Fri, 23 December 2011 03:46 UTC |
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Yep, preventing you from using Uservoice was totally the plan all along. 
Thanks! How about browser info?
[Updated on: Fri, 23 December 2011 03:50 UTC]
Community Manager | Shapeways
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40681 is a reply to message #40643 ] Fri, 23 December 2011 10:25 UTC |
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Looks like you're using a CSS style-sheet or template stored in the restricted area of shapeways.com, change that and it'll be fixed.
@ana Criticising a disgruntled user's tone when you have problems is not helpful, it simply increases the degree of antagonism. Meet strong criticism with an example of the politeness you'd like to inculcate instead.
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40682 is a reply to message #40681 ] Fri, 23 December 2011 11:37 UTC |
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There seem to be two issues here:
- Access restriction on the CSS: this was caused by a server migration earlier today - this has been fixed.
- Not being able to log in: I can confirm that this is now broken. This is odd, because I personally ran several test scenarios for this yesterday and it worked fine.
I'm switching single sign-on off for the moment and I'm handing this back to development.
Sorry for the trouble. With the Holidays coming up, I expect this may not be fixed until the first week of the new year.
Bart
Community Manager Europe | Shapeways
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40688 is a reply to message #40643 ] Fri, 23 December 2011 15:30 UTC |
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In that case
Truman: Good morning, and in case I don't see ya, good afternoon, good evening, and good night!
The Mad Moder
michael@shapeways.com
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| Re: Feedback.shapeways.com: 'single signon' activated [message #40691 is a reply to message #40688 ] Fri, 23 December 2011 15:59 UTC |
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Bart, thanks for the update and the temporary fix.
Paul and Mike, thanks for confirming that Uservoice works again!
@aegidian I'm being playful, giving mctrivia a wink and a nod to remind him that we're all on the same page, while at the same time working to get this fixed as quick as possible. Sorry if it came across as insensitive. So many nuances get lost in these digital conversations.
Community Manager | Shapeways
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| Re: Feedback.shapeways.com: 'single signon' activated [message #42775 is a reply to message #40691 ] Thu, 26 January 2012 04:47 UTC |
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Hey all, an update on this:
Since this problem surfaced late in December, I've had members of my team working on a long-term fix. We've confirmed we were actually facing bugs with Uservoice, which despite lots of detective work, we haven't been able to recreate.
Tomorrow we're going to turn single signon back on at 9am EST. I will be watching how things go closely, and I have my team on standby. What I could use from you guys on this thread is eyes and ears. If you or another member of the community comes across an issue with the feedback.shapeways.com login process, please either alert me here or shoot me an email at ana@shapeways.com so I can handle it immediately.
While this is more experimental and less foolproof than waiting for a definite answer, if we pull together and keep eyes and ears open, it'll ultimately help us move forward faster.
Thanks in advance. 
Community Manager | Shapeways
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