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see who buys from your shapeways shop? [message #40282] Thu, 15 December 2011 07:04 UTC Go to next message
avatar Silverbeam  is currently offline Silverbeam
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Is there a link or area in which you can see who and what other people buy from your shapeways shop? If not this is rather an important feature to know and basic feature. I know we get emails, but it would be nice to have more detailed info and an area here where we can see a list of all your sales etc.

thanks!


SEE ETSY SHOP: http://www.etsy.com/shop/Silverbeam
Re: see who buys from your shapeways shop? [message #40291 is a reply to message #40282 ] Thu, 15 December 2011 11:29 UTC Go to previous messageGo to next message
avatar pfeiffer stylez  is currently offline pfeiffer stylez
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What :
Yes.
You can download your order overview as XLS file from your "Manage Shop" page.

Who :
No.
That's a contended topic. Personally, I think the customers privacy is more important than our want/need for informations.
Re: see who buys from your shapeways shop? [message #40301 is a reply to message #40291 ] Thu, 15 December 2011 15:37 UTC Go to previous messageGo to next message
avatar JamesSaunders  is currently offline JamesSaunders
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I'd like to disagree with the notion that asking for information is somehow invading a customer's privacy. They are already divulging that information (name, location); however, only Shapeways is privy to this data. If the info was shared with the shop owner as well there would be no breach of privacy. In fact, most other online marketplaces operate explicitly on the concept of directly connecting vendors with their customers. It ends up benefiting all involved. Customers can have questions answered and provide feedback and vendors can use that data to improve their products and marketing.

The fact that Shapeways stands in between shop owners and customers is just inefficient, and serves no real purpose that I can fathom.
Re: see who buys from your shapeways shop? [message #40306 is a reply to message #40301 ] Thu, 15 December 2011 17:21 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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+1 James
Today I had an email from CS asking me to amend a description to reflect what is/is not included in the model. To me, my description was accurate, however it seems that complaints had been made due to people unable to understand the term 'retro-fit'.

Anyhow, if designer(seller) & customer interaction were available, then this issue should have been a non-issue.

Hey ho, that's the way things are for now.

Did anyone add this issue/idea to http://feedback.shapeways.com/ yet?
Re: see who buys from your shapeways shop? [message #40310 is a reply to message #40306 ] Thu, 15 December 2011 18:46 UTC Go to previous messageGo to next message
avatar Silverbeam  is currently offline Silverbeam
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I have had several emails that I had to pass back and forth between shapeways when models didn't' work and needed to be reworked then printed. Which is ridiculous. I should be able to directly talk with my customers to work out any problems. Sure shapeways is the mechanics behind the scene, but these are my customers! Without us, shapeways would be a lonely place.

People don't go into stores all ninja like with masks and hidden identities!

In the online shopping community of etsy I know and work directly with my customers. It is much more efficient, and I am able to meet the needs of my clients much easier. I bet we would make more sales and money as well. With clients able to interact with the artist through the whole process.

Ebay is another example, I know who I am selling to and buying from there. I can't think of any shopping community that has hidden buyers.


SEE ETSY SHOP: http://www.etsy.com/shop/Silverbeam
Re: see who buys from your shapeways shop? [message #40349 is a reply to message #40306 ] Fri, 16 December 2011 10:48 UTC Go to previous messageGo to next message
avatar pfeiffer stylez  is currently offline pfeiffer stylez
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stop4stuff wrote on Thu, 15 December 2011 17:21


Today I had an email from CS asking me to amend a description to reflect what is/is not included in the model. To me, my description was accurate, however it seems that complaints had been made due to people unable to understand the term 'retro-fit'.

Anyhow, if designer(seller) & customer interaction were available, then this issue should have been a non-issue.

On each model page there are two options to contact the designer ...
What do you think, why did this person contacted the CS instead ?

And how would the names of your previously customers help to avoid this issue ?

Silverbeam wrote on Thu, 15 December 2011 18:46

I should be able to directly talk with my customers to work out any problems. (...) With clients able to interact with the artist through the whole process.

The clients are able to interact with the artists - provided the clients wish that.
Re: see who buys from your shapeways shop? [message #40510 is a reply to message #40349 ] Tue, 20 December 2011 00:12 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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Hey guys, I hear you and I agree completely.

Echoing stop4stuff, has anyone put this in Uservoice yet?
http://feedback.shapeways.com/forums/111989-shapeways-feedba ck

The sooner you start it as a request, and get votes, the harder I can push to get a solution early as possible in 2012. Very Happy




Community Manager | Shapeways

Re: see who buys from your shapeways shop? [message #40537 is a reply to message #40510 ] Tue, 20 December 2011 14:34 UTC Go to previous messageGo to next message
avatar JamesSaunders  is currently offline JamesSaunders
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Done. All who agree can vote it up here: http://feedback.shapeways.com/forums/111989-shapeways-feedba ck/suggestions/2464547-customer-to-seller-direct-contact
Re: see who buys from your shapeways shop? [message #40569 is a reply to message #40349 ] Wed, 21 December 2011 11:34 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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pfeiffer stylez wrote on Fri, 16 December 2011 10:48

stop4stuff wrote on Thu, 15 December 2011 17:21


Today I had an email from CS asking me to amend a description to reflect what is/is not included in the model. To me, my description was accurate, however it seems that complaints had been made due to people unable to understand the term 'retro-fit'.

Anyhow, if designer(seller) & customer interaction were available, then this issue should have been a non-issue.

On each model page there are two options to contact the designer ...
What do you think, why did this person contacted the CS instead ?

And how would the names of your previously customers help to avoid this issue ?
.


It is actually quite amazing how many people miss what is right in front of them, typical example is my YouTube vid of the same product (750k+ views) where the most common question is 'What's that for' (or similar words), yet the title of the vid clearly states pendant.

Giving customers another avenue of communication provides more opportunity for them to contact me with queries. It would also help me so that I may contact my customers direct for things like feedback, design improvements, alternative designs, customisations, cross-selling etc

And the added bonus is that SW CS may have one or two things less to deal with in, what I'm sure is, quite a hectic day for them.

Re: see who buys from your shapeways shop? [message #40573 is a reply to message #40569 ] Wed, 21 December 2011 13:29 UTC Go to previous messageGo to next message
avatar pfeiffer stylez  is currently offline pfeiffer stylez
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stop4stuff wrote on Wed, 21 December 2011 11:34


Giving customers another avenue of communication provides more opportunity for them to contact me with queries.


The information who bought your models doesn't give customers another avenue of communication.
They'll still ("just") be able to send you a message or leave a comment.

And as long as we don't know what our customers buy from other shops, the customers names are near to useless for our statistics.

stop4stuff wrote on Wed, 21 December 2011 11:34

It would also help me so that I may contact my customers direct for things like feedback, design improvements, alternative designs, customisations, cross-selling etc

Now THAT'S exactly why I don't like the idea.
If I want leave feedback - I leave feedback. I don't want messages which ask me to leave feedback.
I don't want a message each time a designer upload a new model. (and so on...)

The information who buys what will get abused for spamming. It's merely a matter of time.


(But an anonymous "people who bought this also bought..." (like on Amazon) might be nice.)
Re: see who buys from your shapeways shop? [message #40579 is a reply to message #40573 ] Wed, 21 December 2011 14:30 UTC Go to previous messageGo to next message
avatar JamesSaunders  is currently offline JamesSaunders
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pfeiffer stylez wrote on Wed, 21 December 2011 13:29


If I want leave feedback - I leave feedback. I don't want messages which ask me to leave feedback.



Where will you leave this feedback? I would like to see a buying-selling system like most other marketplaces online, where customers and sellers are enabled and encouraged to interact. If you have a bad experience with a shop owner, wouldn't it be nice to be able to alert other potential customers? Or if a model you sell has a defect, and the customer points it out, how about sending them a replacement to win their loyalty?

Your concerns about email spam abuse are easily prevented with the same "Account Email Preferences" that are already on your Shapeways account; include an option like "allow shop owners to contact me with product updates and offers." Uncheck. No Spam.

You still haven't explained how an opaque process that goes through SW Customer Support is better than enabling direct and open communications between sellers and their customers.
Re: see who buys from your shapeways shop? [message #40580 is a reply to message #40579 ] Wed, 21 December 2011 15:06 UTC Go to previous messageGo to next message
avatar pfeiffer stylez  is currently offline pfeiffer stylez
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JamesSaunders wrote on Wed, 21 December 2011 14:30

Where will you leave this feedback?

As comment on the model page, or as message to the shop owner... that depends on the kind of the feedback.


JamesSaunders wrote on Wed, 21 December 2011 14:30

I would like to see a buying-selling system like most other marketplaces online, where customers and sellers are enabled and encouraged to interact.

Customers and sellers already can interact.
It's just necessary that the customer makes the first step.


JamesSaunders wrote on Wed, 21 December 2011 14:30

If you have a bad experience with a shop owner, wouldn't it be nice to be able to alert other potential customers?

That would only work if you make the same kind of products as the "bad shop owner".
I make scale models for tabletop games - probably my customers don't care about my (hypothetical) bad experiences with someone who makes jewelry.
(No offense, jewelry is just an example.)

And that's another option to abuse this informations. Spread bad rumors about everyone who makes stuff similar to yours.


JamesSaunders wrote on Wed, 21 December 2011 14:30

Or if a model you sell has a defect, and the customer points it out, how about sending them a replacement to win their loyalty?

How do I get this information in this scenario ?
Didn't the customer already contact me ?


JamesSaunders wrote on Wed, 21 December 2011 14:30

Your concerns about email spam abuse are easily prevented with the same "Account Email Preferences" that are already on your Shapeways account; include an option like "allow shop owners to contact me with product updates and offers." Uncheck. No Spam.

Usually, such an option prevents ALL communication.
And that really sucks if you just try to answer to a question...


JamesSaunders wrote on Wed, 21 December 2011 14:30

You still haven't explained how an opaque process that goes through SW Customer Support is better than enabling direct and open communications between sellers and their customers.

I never said anything like that.
I say we already have a direct and open communication option between sellers and customers - in case the customers WANT a direct communication.
Re: see who buys from your shapeways shop? [message #40581 is a reply to message #40580 ] Wed, 21 December 2011 16:10 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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I read the last line of your post Pfeiffer... and like I mentioned earlier (if you saw it), sometimes people cannot see what is in front of them... the more astute will search for answers the point and click generation need it obvious and the more obvious options there are, the more chances they will use those options.

Now, obviously, earlier when I said about me being able to contact customers for whatever reason, the smart seller would not spam people (personally I abhore spam), however a one off email or within-Shapeways-messaging-system thanking a customer for their purchase and asking for feedback is not spammy and depending upon the answer could lead to bigger things.

Currently the only method for customer and designer interaction is via Shapeways messaging system, as you rightly say, if the customer chooses... I would also add 'if the customer sees'... the link for contact.

So going back to my issue with customers not realising what my model incorporates... they did not see the title and they did not understand the terminology in my description. Me being able to communicate directly with those customers gives me the opportunty to appease without my model potentially causing Shapeways some bad rep.

As a designer, I'm looking out for myself, as a customer of Shapeways, I'm trying to look out for them... I don't mind taking flak, but I certainly feel uncomfortable knowing that something I could have avoided maybe causing someone else flak.

Don't want to argue with you, that's just the way I am Smile

Re: see who buys from your shapeways shop? [message #40582 is a reply to message #40580 ] Wed, 21 December 2011 16:10 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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I would prefer that my customers remain anonymous IF THEY WANT TO. As it is, they can easily contact me thru the email address I provided on my shop (and many have done so).

I have ZERO desire that a seller originate a contact with me for ANY purpose. I have enough telemarketers calling me now in violation of the Federal Do-Not-Call lists.

However, I would enthusiastically support a checkbox on the order form to the effect of "Reveal my name to the seller". This way the customer could CHOOSE whether they want their info exposed or not.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: see who buys from your shapeways shop? [message #40584 is a reply to message #40282 ] Wed, 21 December 2011 17:07 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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+1


http://www.3Dizingof.com
Re: see who buys from your shapeways shop? [message #40589 is a reply to message #40584 ] Wed, 21 December 2011 19:53 UTC Go to previous message
avatar Silverbeam  is currently offline Silverbeam
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I think it is just common sense that we are allowed to know who is buying our stuff, not just their name, but basic information.


SEE ETSY SHOP: http://www.etsy.com/shop/Silverbeam

 
   
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