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icon4.gif  Package abandoned by the sender and the receiver. [message #39868] Tue, 06 December 2011 15:02 UTC Go to next message
avatar jerrynn  is currently offline jerrynn
Messages: 2
Registered: November 2011
Go to all my models
Junior Member
Hi,

I order some parts last month. the order id is 71739

when i tried to check the status today. it is shown that the parcel is abandoned by the sender and receiver
http://wwwapps.ups.com/WebTracking/track?&trackNums=1Z6W A2770491687645&track.x=Track

there is a mistake in the shipping address. the shipping information in the tracking page is
To:
SITIAWAN, PERAK, MY

which is incomplete.

my address is
lot####, ************, 32010 sitiawan, perak, malaysia

as shown in shapeways.

can you change the shipping address asap?

Please advise

[Updated on: Tue, 06 December 2011 19:10 UTC] by Moderator

Re: Package abandoned by the sender and the receiver. [message #39869 is a reply to message #39868 ] Tue, 06 December 2011 15:06 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
Go to my shop
Senior Member
Hi jerrynn,

for such issues, please contact our customer support team directly at service@shapeways.com. I've told them about this post.

Bart


Community Manager Europe | Shapeways
Re: Package abandoned by the sender and the receiver. [message #39882 is a reply to message #39868 ] Tue, 06 December 2011 19:10 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5323
Registered: September 2008
Go to my shop
Senior Member
I work here
Just a heads up, I edited out your address from your post. Just in case you don't want the whole world to know where you live. Just include all the information when you email support.

[Updated on: Wed, 07 December 2011 13:52 UTC]


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Package abandoned by the sender and the receiver. [message #39894 is a reply to message #39882 ] Tue, 06 December 2011 23:43 UTC Go to previous message
avatar jerrynn  is currently offline jerrynn
Messages: 2
Registered: November 2011
Go to all my models
Junior Member
Thanks for the edit.

 
   
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