| Problems with model processing [solved] [message #36551] Thu, 13 October 2011 02:26 UTC |
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Currently we encounter problems with our model processing.
All model uploads fail with the message:
"unknown size"
We're investigating this, until that is sorted out all processing of model uploads is postponed.
Sorry for any inconvenience,
Barry
[Updated on: Thu, 13 October 2011 09:25 UTC]
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| Re: Problems with model processing [message #36569 is a reply to message #36551 ] Thu, 13 October 2011 09:24 UTC |
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Model upload problems are solved and I just entered the ones that failed with the message "Unknown size" to the queue again.
These will be processed again.
Best,
Barry
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| Re: Problems with model processing [message #36576 is a reply to message #36569 ] Thu, 13 October 2011 11:27 UTC |
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Glad you fixed quickly but why did it break in the first place? Made update without testing again?
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Problems with model processing [solved] [message #36582 is a reply to message #36581 ] Thu, 13 October 2011 12:42 UTC |
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LOL. not until February. I don't know if that is the reason. There are lots of reasons something can break. It is just the most likely. I can only hope that if I keep saying it enough someone will get it in there head that testing is important or someone will get fired and someone that can put proper testing procedures can get put in there place. If anything is going to sink shapeways it is likely going to be there lack of testing.
Not testing results:
*unhappy customers
*loss in sales because people can't do what they need
*reduced security - if you are not testing you open your self up to all kinds of attacks that can take advantage of the broken code
*loss of trust - how can I trust shapeways to keep my private stuff safe, actually pay me for sales made, ect when tomorow they could upload a bunch of new code that allows everyone to download my model stl files, add a bug that stops recording sales, shows people my printing costs/markup
*litigation - some bugs like not showing units of measurmnet properly, showing one price then changing once added to cart, ect could cause shapeways to get sued.
And I am sure there are many more I can't think of. If things keep going the way they have over the last month the shapeways programers are going to kill shapeways. Safe guards against these mistakes must be put in place NOW and failure to fallow these safe guards should mean termination.
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Problems with model processing [solved] [message #36719 is a reply to message #36583 ] Sat, 15 October 2011 19:36 UTC |
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Dizingof, why do you feel the playing-field is not fair? I'm just curious.
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| Re: Problems with model processing [solved] [message #36724 is a reply to message #36719 ] Sat, 15 October 2011 22:04 UTC |
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Dizingof, I was not aware I left Shapeways.
Robert Schouwenburg
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| Re: Problems with model processing [solved] [message #36725 is a reply to message #36724 ] Sat, 15 October 2011 22:17 UTC |
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pretty sure he means horst
[Updated on: Sat, 15 October 2011 22:19 UTC]
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Problems with model processing [solved] [message #37182 is a reply to message #36551 ] Sat, 22 October 2011 16:55 UTC |
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upload issues again? i uploaded few models none is showing up nor did i received any email about any issue.. just the thank you email
http://www.3Dizingof.com
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| Re: Problems with model processing [solved] [message #37197 is a reply to message #36551 ] Sun, 23 October 2011 08:49 UTC |
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Yes, I've been waiting for 48 hours now for a model I dearly want to get up for sale.
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| Re: Problems with model processing [solved] [message #37214 is a reply to message #36551 ] Sun, 23 October 2011 13:24 UTC |
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I have just uploaded a model and it has gone through without any issues. Might be worth giving one of your uploads another shot.
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| Re: Problems with model processing [solved] [message #37215 is a reply to message #37214 ] Sun, 23 October 2011 13:44 UTC |
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I have had some go through and some fail. Uploaded a 900k triangle model and just got an email thanking me. Nothing more and still not in shop after 8 hours
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Problems with model processing [solved] [message #37227 is a reply to message #37215 ] Sun, 23 October 2011 19:21 UTC |
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For what it's worth, over the past two days, I've uploaded many (small) models, and have had no problem.
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: Problems with model processing [solved] [message #37228 is a reply to message #36551 ] Sun, 23 October 2011 19:24 UTC |
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So the issue seems to be with the 900k triangles models... mine are 900k+
http://www.3Dizingof.com
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| Re: Problems with model processing [solved] [message #37230 is a reply to message #37228 ] Sun, 23 October 2011 19:52 UTC |
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I've also been having the same problem. Uploaded several models Friday afternoon and received conformation of the upload, but nothing telling me the models were accepted or rejected. High triangle counts, too.
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| Re: Problems with model processing [solved] [message #37234 is a reply to message #37214 ] Sun, 23 October 2011 20:22 UTC |
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| Kasss_Gnarl wrote on Sun, 23 October 2011 13:24 |
I have just uploaded a model and it has gone through without any issues. Might be worth giving one of your uploads another shot.
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Should mention that my model has a low triangle count.
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| Re: Problems with model processing [solved] [message #37294 is a reply to message #37234 ] Tue, 25 October 2011 07:48 UTC |
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Hi all,
there were indeed some problems with large model uploads due to heavy load on the server. (since Friday afternoon) The database connection timed out for long calculations, which resulted in failed uploads and no email response.
The problem should have been fixed last night.
Best,
Barry
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| Re: Problems with model processing [solved] [message #38192 is a reply to message #36551 ] Tue, 08 November 2011 21:03 UTC |
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I have been having issues uploading models as well. When I try I get stuck on the screen that says upload is being processed, I have let it run for over two hours and nada, no email saying it failed or uploaded correctly, and the model doesn't show up in my shop either.
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| Re: Problems with model processing [solved] [message #38199 is a reply to message #38192 ] Tue, 08 November 2011 23:22 UTC |
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Hey tk,
Can you give me details on which browser you were using, and what time of day this happened?
Thanks!
Community Manager | Shapeways
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| Re: Problems with model processing [solved] [message #38213 is a reply to message #36551 ] Wed, 09 November 2011 02:19 UTC |
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I use Firefox 5.0 and it happens at all times of the day, Most recently today at around 12:30 pm central time.
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| Re: Problems with model processing [solved] [message #38848 is a reply to message #36551 ] Fri, 18 November 2011 19:09 UTC |
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That's odd, I tried a few other models, and yours is the only one that shows one price, then when added to the cart it is another price. I'll see if I can hunt down what's going on.
The Mad Moder
michael@shapeways.com
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| Re: Problems with model processing [solved] [message #38862 is a reply to message #38850 ] Fri, 18 November 2011 22:57 UTC |
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Hey Dizingof,
I've realized that there's a problem here and I'm in the middle of collecting info so that my team can handle this, once and for all. I'm trying to pinpoint what's going on, and we have no desire to get in the way of your earnings. One of Shapeways primary goals is to create new income streams for independent creatives!
I'd really appreciate if you could weigh in here. It'll help me in the process of getting these issues fixed. Sorry for the trouble.
Best,
Ana
Community Manager | Shapeways
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