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Problems with model processing [solved] [message #36551] Thu, 13 October 2011 02:26 UTC Go to next message
avatar barrys  is currently offline barrys
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Currently we encounter problems with our model processing.
All model uploads fail with the message:
"unknown size"

We're investigating this, until that is sorted out all processing of model uploads is postponed.

Sorry for any inconvenience,

Barry

[Updated on: Thu, 13 October 2011 09:25 UTC]

Re: Problems with model processing [message #36569 is a reply to message #36551 ] Thu, 13 October 2011 09:24 UTC Go to previous messageGo to next message
avatar barrys  is currently offline barrys
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Model upload problems are solved and I just entered the ones that failed with the message "Unknown size" to the queue again.
These will be processed again.

Best,

Barry
Re: Problems with model processing [message #36576 is a reply to message #36569 ] Thu, 13 October 2011 11:27 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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Glad you fixed quickly but why did it break in the first place? Made update without testing again?


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Re: Problems with model processing [solved] [message #36581 is a reply to message #36551 ] Thu, 13 October 2011 12:23 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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@mctrivia when is your birthday coming? i'm going to 3d print you a horsewhip Very Happy


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Re: Problems with model processing [solved] [message #36582 is a reply to message #36581 ] Thu, 13 October 2011 12:42 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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LOL. not until February. I don't know if that is the reason. There are lots of reasons something can break. It is just the most likely. I can only hope that if I keep saying it enough someone will get it in there head that testing is important or someone will get fired and someone that can put proper testing procedures can get put in there place. If anything is going to sink shapeways it is likely going to be there lack of testing.

Not testing results:
*unhappy customers
*loss in sales because people can't do what they need
*reduced security - if you are not testing you open your self up to all kinds of attacks that can take advantage of the broken code
*loss of trust - how can I trust shapeways to keep my private stuff safe, actually pay me for sales made, ect when tomorow they could upload a bunch of new code that allows everyone to download my model stl files, add a bug that stops recording sales, shows people my printing costs/markup
*litigation - some bugs like not showing units of measurmnet properly, showing one price then changing once added to cart, ect could cause shapeways to get sued.

And I am sure there are many more I can't think of. If things keep going the way they have over the last month the shapeways programers are going to kill shapeways. Safe guards against these mistakes must be put in place NOW and failure to fallow these safe guards should mean termination.


Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
Re: Problems with model processing [solved] [message #36583 is a reply to message #36551 ] Thu, 13 October 2011 13:00 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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I hear you.. last time i wrote an email to shapeways chief IT about bad stuff going on with my sales he "left" shapeways few days later.. So i gave up on ever figuring out shapeways long ago

- I turned my shop to "for show only" , no item is for sale

I'll return to the game when i feel the plain-field is FAIR and i'm wanted as a designer around here with no sales bugs of any kind.. or.. not.


But here is to you Don Quichotte! Very Happy






http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #36719 is a reply to message #36583 ] Sat, 15 October 2011 19:36 UTC Go to previous messageGo to next message
avatar ceramicwombat  is currently offline ceramicwombat
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Dizingof, why do you feel the playing-field is not fair? I'm just curious.
Re: Problems with model processing [solved] [message #36724 is a reply to message #36719 ] Sat, 15 October 2011 22:04 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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Dizingof, I was not aware I left Shapeways.
Re: Problems with model processing [solved] [message #36725 is a reply to message #36724 ] Sat, 15 October 2011 22:17 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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pretty sure he means horst

[Updated on: Sat, 15 October 2011 22:19 UTC]


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Re: Problems with model processing [solved] [message #36768 is a reply to message #36719 ] Mon, 17 October 2011 09:38 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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ceramicwombat wrote on Sat, 15 October 2011 19:36

Dizingof, why do you feel the playing-field is not fair? I'm just curious.



This should give you some idea..

http://www.shapeways.com/forum/index.php?t=msg&&th=5 616&goto=32646#msg_32646

On this blog about you, see the comments..

http://www.shapeways.com/blog/archives/787-The-Dizzying-Dema nd-for-Dungeons-Dragons-Dice.html

Also this:
http://www.shapeways.com/forum/index.php?t=msg&&th=6 157&goto=33050#msg_33050

plenty more about "sales bugs" of the same if you do a search on the forum with my username..


Regrettably it "happens" only on my shop/account...
Someone at shapeways must like me a lot...







http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #37182 is a reply to message #36551 ] Sat, 22 October 2011 16:55 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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upload issues again? i uploaded few models none is showing up nor did i received any email about any issue.. just the thank you email



http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #37188 is a reply to message #36551 ] Sat, 22 October 2011 22:46 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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Anyone else isn't seeing new uploads?

4 new uploads , 3 yesterday.. and still cant see them nor received an email .. Confused


http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #37197 is a reply to message #36551 ] Sun, 23 October 2011 08:49 UTC Go to previous messageGo to next message
avatar TomZ  is currently offline TomZ
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Yes, I've been waiting for 48 hours now for a model I dearly want to get up for sale.
Re: Problems with model processing [solved] [message #37214 is a reply to message #36551 ] Sun, 23 October 2011 13:24 UTC Go to previous messageGo to next message
avatar Kasss_Gnarl  is currently offline Kasss_Gnarl
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I have just uploaded a model and it has gone through without any issues. Might be worth giving one of your uploads another shot.
Re: Problems with model processing [solved] [message #37215 is a reply to message #37214 ] Sun, 23 October 2011 13:44 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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I have had some go through and some fail. Uploaded a 900k triangle model and just got an email thanking me. Nothing more and still not in shop after 8 hours


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Re: Problems with model processing [solved] [message #37227 is a reply to message #37215 ] Sun, 23 October 2011 19:21 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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For what it's worth, over the past two days, I've uploaded many (small) models, and have had no problem.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Problems with model processing [solved] [message #37228 is a reply to message #36551 ] Sun, 23 October 2011 19:24 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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So the issue seems to be with the 900k triangles models... mine are 900k+







http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #37230 is a reply to message #37228 ] Sun, 23 October 2011 19:52 UTC Go to previous messageGo to next message
avatar Scissors67  is currently offline Scissors67
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I've also been having the same problem. Uploaded several models Friday afternoon and received conformation of the upload, but nothing telling me the models were accepted or rejected. High triangle counts, too.
Re: Problems with model processing [solved] [message #37234 is a reply to message #37214 ] Sun, 23 October 2011 20:22 UTC Go to previous messageGo to next message
avatar Kasss_Gnarl  is currently offline Kasss_Gnarl
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Kasss_Gnarl wrote on Sun, 23 October 2011 13:24

I have just uploaded a model and it has gone through without any issues. Might be worth giving one of your uploads another shot.


Should mention that my model has a low triangle count.
Re: Problems with model processing [solved] [message #37294 is a reply to message #37234 ] Tue, 25 October 2011 07:48 UTC Go to previous messageGo to next message
avatar barrys  is currently offline barrys
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Hi all,

there were indeed some problems with large model uploads due to heavy load on the server. (since Friday afternoon) The database connection timed out for long calculations, which resulted in failed uploads and no email response.

The problem should have been fixed last night.

Best,

Barry
Re: Problems with model processing [solved] [message #38192 is a reply to message #36551 ] Tue, 08 November 2011 21:03 UTC Go to previous messageGo to next message
avatar tk1055  is currently offline tk1055
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I have been having issues uploading models as well. When I try I get stuck on the screen that says upload is being processed, I have let it run for over two hours and nada, no email saying it failed or uploaded correctly, and the model doesn't show up in my shop either.
Re: Problems with model processing [solved] [message #38199 is a reply to message #38192 ] Tue, 08 November 2011 23:22 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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Hey tk,

Can you give me details on which browser you were using, and what time of day this happened?

Thanks!


Community Manager | Shapeways

Re: Problems with model processing [solved] [message #38213 is a reply to message #36551 ] Wed, 09 November 2011 02:19 UTC Go to previous messageGo to next message
avatar tk1055  is currently offline tk1055
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I use Firefox 5.0 and it happens at all times of the day, Most recently today at around 12:30 pm central time.
Re: Problems with model processing [solved] [message #38847 is a reply to message #36768 ] Fri, 18 November 2011 19:00 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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dizingof wrote on Mon, 17 October 2011 09:38

ceramicwombat wrote on Sat, 15 October 2011 19:36

Dizingof, why do you feel the playing-field is not fair? I'm just curious.



This should give you some idea..

http://www.shapeways.com/forum/index.php?t=msg&&th=5 616&goto=32646#msg_32646

On this blog about you, see the comments..

http://www.shapeways.com/blog/archives/787-The-Dizzying-Dema nd-for-Dungeons-Dragons-Dice.html

Also this:
http://www.shapeways.com/forum/index.php?t=msg&&th=6 157&goto=33050#msg_33050

plenty more about "sales bugs" of the same if you do a search on the forum with my username..


Regrettably it "happens" only on my shop/account...
Someone at shapeways must like me a lot...










Here is ANOTHER live example how shapeways is skimming my earning - again, call it a "bug" call it whatever you want ... this seems to happen only on my account !!! Twisted Evil

goto : http://www.shapeways.com/gifts/

click on my Dymaxion World Map model , add it to your cart - you will see the cost to print as the price WITHOUT my markup !! Twisted Evil


http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #38848 is a reply to message #36551 ] Fri, 18 November 2011 19:09 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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That's odd, I tried a few other models, and yours is the only one that shows one price, then when added to the cart it is another price. I'll see if I can hunt down what's going on.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Problems with model processing [solved] [message #38850 is a reply to message #36551 ] Fri, 18 November 2011 19:29 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
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F#@$#@$n sales bugs only on my account , AGAIN and AGAIN
countless times Twisted Evil Twisted Evil Twisted Evil

see my reply to Pete the ceo of shapeways : Twisted Evil
http://www.shapeways.com/blog/archives/1098-American-Censors hip-Day.html

And lets not forget how shapeways skimmed hundreds of dollars from my logged markups for each of the last 3 pay periods of 2010

Over $1200 disappeared from my account !
http://www.shapeways.com/forum/index.php?t=msg&&th=5 616&goto=32646#msg_32646

Only after i made threats Bart took care of it and money was paid to me !

But then countless "sales errors" continued happening on my account - its all in the forum !


Enough is Enough !!







http://www.3Dizingof.com
Re: Problems with model processing [solved] [message #38862 is a reply to message #38850 ] Fri, 18 November 2011 22:57 UTC Go to previous message
avatar ana  is currently offline ana
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Hey Dizingof,

I've realized that there's a problem here and I'm in the middle of collecting info so that my team can handle this, once and for all. I'm trying to pinpoint what's going on, and we have no desire to get in the way of your earnings. One of Shapeways primary goals is to create new income streams for independent creatives!

I'd really appreciate if you could weigh in here. It'll help me in the process of getting these issues fixed. Sorry for the trouble.

Best,
Ana


Community Manager | Shapeways


 
   
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