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2 issues with co-creators [message #36428] Tue, 11 October 2011 17:38 UTC
avatar Magic  is currently offline Magic
Messages: 1115
Registered: August 2008
Go to my shop
Senior Member
Hi all,

I had to face recently two issues with co-creators.

First the error message for co-creators is not explicit.
There was a problem when I uploaded one of my co-creators and I got the following message:


We are sorry to report that there is a problem with your personalized template
Happy Event Bead, Event Bead Sky.zip.

It did not pass the check model_correction.

This message is typically of no use.
I uploaded the very same model in my shop (without going through the co-creator mechanism) and this time I got this message:

We just finished processing your product, Event Bead Sky, and ran a few checks on it to make sure your product can be printed.

Unfortunately, we were not able to process and thus print your product. The error message was:
Your object has not the correct size.

The size is 0.00 x 0.00 x 0.00 cm / 0.00 x 0.00 x 0.00 inch.

OK, now I can do something. Knowing the problem, you can fix it.
Can we have the same level of detail on message error for co-creators as for standard models?

Second, when i tried to fix the issue, I went back to the co-creator customization page and the customization texture was not visible anymore:
This is a huge bug. I had saved the image before, so I was able to go on anyway, but what if I did not keep a copy of this image? It would have been impssible to finish the customization.

Anyone noticed the same things?

So many things to design, so little time...

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