| New shop site design bugs [message #33402] Fri, 26 August 2011 22:30 UTC |
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Frustratingly wrong 'available to others at cost' information.
Worryingly, if you click the 'at cost' option and then click the 'in My Shop for profit' option, that will set all your markup to zero!
The description text editing area is too small for most of my descriptions, and overflows the options below it when being edited.
FYI this is for my model: http://shpws.me/2Htd
PS. In short, yuk! 
[Updated on: Fri, 26 August 2011 22:31 UTC]
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| Re: New shop site design bugs [message #33405 is a reply to message #33402 ] Fri, 26 August 2011 23:23 UTC |
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It is a little weird that this launched on Friday afternoon. Traffic slows during the weekend anyway, but obviously this means things are not going to change until next week.
I am frustrated about the "could not scale image" error message blocking all the photos on every item.
I noticed the "available at cost" message only pops up when I'm logged in, so it does not mean people can buy your item at cost.
Aaron - 40westdesigns.com/blog
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| Re: New shop site design bugs [message #33407 is a reply to message #33405 ] Fri, 26 August 2011 23:28 UTC |
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Yeah not cool.
Instead of buying a cool new server, setting that up and transfering testers over there they just mess up a (mostly) working system.
Not a way I would have chosen...
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| Re: New shop site design bugs [message #33408 is a reply to message #33402 ] Sat, 27 August 2011 00:09 UTC |
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Shop sections are missing from the design editor.
I appreciate that the new interface would be pretty snappy if it were complete and worked, but this is a very messy launch. Why no warning or testing?
-Bathsheba
http://bathsheba.com
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| Re: New shop site design bugs [message #33409 is a reply to message #33408 ] Sat, 27 August 2011 00:26 UTC |
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Click on the EDIT on the top right for editing 
But good luck saving the correct setting .-)
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| Re: New shop site design bugs [message #33410 is a reply to message #33407 ] Sat, 27 August 2011 00:28 UTC |
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Wow.. super buggy!!
This major of a redesign needed to be put into a beta mode for sure.
The material information is correct but all my models are only showing a few types of materials available. The default material isn't even showing up as an option to order!
Hopefully this gets fixed soon or they need to revert back asap! I feel shapeways really dropped the ball hard on this one.
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| Re: New shop site design bugs [message #33411 is a reply to message #33410 ] Sat, 27 August 2011 00:43 UTC |
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I can't manage to order my models in any Strong & Flexible other than Grey
it's driving me crazy!
http://n-e-r-v-o-u-s.com
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| Re: New shop site design bugs [message #33412 is a reply to message #33402 ] Sat, 27 August 2011 00:56 UTC |
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Maybe someone thought they were testing this interface on a beta server and it only accidentally went live in an unfinished state (that's what I'm hoping.)
On the plus side, being able to enter a final price point for a material is useful, although it'd be even more useful if sales tax/VAT could be incorporated.
Another bug is the shortened material names (so WSF and WSFP are confused) and lack of links to the material info.
Another bug is the lack of a 'please wait' interstitial when uploading a new version of a model,
Another is that the materials listed for editing don't match up with those available on the markup page (in my model's case White Detail and Black Detail went AWOL.)
[Updated on: Sat, 27 August 2011 00:58 UTC]
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| Re: New shop site design bugs [message #33413 is a reply to message #33412 ] Sat, 27 August 2011 01:01 UTC |
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White Strong Flexible isn't available at all.
Shouldn't of tried to fix something that wasn't broken to be frank.
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| Re: New shop site design bugs [message #33416 is a reply to message #33413 ] Sat, 27 August 2011 02:19 UTC |
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It's SERIOUSLY broken for me.. No model previews will display at all, no material options, every model says "available without markup".. general mess.
FYI.. I'm runing MSIE9 on Win7.
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: New shop site design bugs [message #33420 is a reply to message #33416 ] Sat, 27 August 2011 02:56 UTC |
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I logged out to see what customers get, and the major problem from this side is images being broken. Other than that it seemed to work; I could see all the materials and put them in my cart.
But no customer's going to order anything without being able to see it. I'm losing money.
I was in the middle of pushing more items to Shapeways, but now I think I'd better do something else. This isn't going well at all.
[Updated on: Sat, 27 August 2011 02:56 UTC]
-Bathsheba
http://bathsheba.com
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| Re: New shop site design bugs [message #33422 is a reply to message #33421 ] Sat, 27 August 2011 03:56 UTC |
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Thanks. Looking forward to seeing it for reals.
-Bathsheba
http://bathsheba.com
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| Re: New shop site design bugs [message #33423 is a reply to message #33422 ] Sat, 27 August 2011 07:36 UTC |
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Thanks for the revert!
As suggested above, how about putting out a 'try the New Shapeways' option (in the same way Google tests out their new interfaces), next time.
That way we can report any serious problems with the design before it goes live.
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| Re: New shop site design bugs [message #33428 is a reply to message #33402 ] Sat, 27 August 2011 09:07 UTC |
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Despite a few bugs in the new interface, I really like it!
The trouble I found so far:
(some already mentioned by others)
- the "at cost" was too easily accessible, once clicked all markups erased.
- no obvious save button?
- too cramped of a space for this new material markup entry.
- hard to click the amount and edit them "inline", I prefer a number to be selected once clicked or double clicked, so I can type the right amoung, instead of worrying where the cursor is. (current double click only selects partial)
- despite changing things, up top, it kept saying: This model is private and available for sale without markup to others.
[Updated on: Sat, 27 August 2011 09:24 UTC]
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: New shop site design bugs [message #33436 is a reply to message #33428 ] Sat, 27 August 2011 14:35 UTC |
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I think the new design ought to include a more obvious 3-d view button. Newbies to this site probably don't even realize they can view the renderings in 3d. That really need to be highlighted I think.
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| Re: New shop site design bugs [message #33458 is a reply to message #33436 ] Sun, 28 August 2011 03:30 UTC |
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And that, ladies and gentlemen, was Josh Levine, our new VP of Engineering.
As you may have guessed, him and some of our devs found themselves deep into a pretty late night at the office on Friday while hustling to get this release out the door. From what I understand, the results we're, um, pretty messy. Oops. Sorry for the unsettling change.
The good thing is that this served as a very effective learning experience for knowing how we should make releases in the future. I'm looking forward to seeing this page re-released, with many fewer hiccups. Thanks for your patience!
Community Manager | Shapeways
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| Re: New shop site design bugs [message #33461 is a reply to message #33458 ] Sun, 28 August 2011 07:49 UTC |
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Then can I make one further criticism of the new page design for Josh - the 'folded corner' indicator of the default material choice.
This was a a classic 'mystery meat' example of bad website design, a user had no idea of how to set the default material unless they chose to hover the mouse in the appropriate area of the screen.
For the final design, a more obviously labelled or obviously clickable design element (like, I dunno, a radio button?!!) would be a much better choice.
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| Re: New shop site design bugs [message #33462 is a reply to message #33458 ] Sun, 28 August 2011 08:30 UTC |
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| ana wrote on Sun, 28 August 2011 03:30 |
As you may have guessed, him and some of our devs found themselves deep into a pretty late night at the office on Friday while hustling to get this release out the door.
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Never understood why that is done on a friday:
- developer are out for weekend
- also community officers
- business is driven by privates having their main spare time on ?
....
Why not simple release it on Monday morning?
Woody64
[Updated on: Sun, 28 August 2011 08:31 UTC]
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| Re: New shop site design bugs [message #33463 is a reply to message #33462 ] Sun, 28 August 2011 10:10 UTC |
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+1
"Never do anything on Friday": this is a very well known best practice in development.
So many things to design, so little time...
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