@mctrivia:
What do you mean exactly?
Orders placed on Sunday will appear in the over-view email send out on Monday morning?
Or does the date in the site- overview also say monday?
Did you contact Kevin Cook to check order nrs? Are there any missing?
@Dizingof:
Strange you don't get answers from
service@shapeways:
Usually replied within 24 hours, perhaps 48 at max.
(both mine and of my customers) (and only workdays of course)
I have learned to keep my emails to CS concise and to the point:
Too much info leads to things being missed.
They only have a limited time to investigate and answer each email, so less info is better.
Anyway, I understand the frustration regarding wall thickness, I have had several order cancelled because I missed some slightly too thin parts. (especially on color)
But that is the result of trying to facilitate "mass" printing:
You have to have rules to keep the production flow steady.
So unfortunately 3mm is 3mm, not 0.1 mm less, they just have to draw the line somewhere. (and essentially they is the supplier, not Shapeways)
And if an order is cancelled, Shapeways is missing out on the order/money too, so I doubt they would cancel orders if not necessary.
Again it's the suppliers that probably make most of the rules.
@general
I don't really get is the "conspiracy" vibe here though.
Over the years I have sometimes noticed backdated orderlines appearing. So for whatever reason some orders might registered a bit late.
Do people have actual facts, that orders are not at all registered?
Anyway, in my experience I cannot really count on a steady flow of sales. On week it's hectic, next week it might be none.
And overall I see little correlation between amount of traffic and sales.
Way more important is the origin of traffic, some sources lead to sales, others only to views.