I've Just had notice that a customer order in WSF placed on the 2nd of August has now shipped - less than three days ! But one of my own orders placed on 26th July - also in WSF - has not even gone into production yet . So are you giving higher priority external customer orders is is it just that my own order is more complicated a bulk pack rather than 5 individual items ? i'm not complaining about this BTW - it's probably a good policy if it exists, just curious. Tom