In January 2011 i decided to add up all my markups for 2010 , without canceled orders, only the "shipped" ones - i just felt something is wrong with my PayPal payments... it turned out i was missing over $1200 (!) for 2010..
I emailed support, accounting - no reply for almost 3 weeks
(i assumed because of the move to N.Y)
I then Bcc'ed every one i can think of including the CEO , Duann, Bart etc saying if i dont get a reply i will close my shop.
Bart asked me to call him, we talked , i explained the discrepancy i found thinking i
must have made an error on my part, no way someone on shapeways was omitting hundreds of dollars from my payments over 3 pay periods...
When i realized i wasn't mistaken..i felt like being stubbed in the back.
Few days later i received 2 payments that concluded this unfortunate incident..
Since then i must admit i have a bit of distrust issues with my logged sales.
There are still sales bugs in the system - particularly with co-creator sales.
I've emailed Ben about it explaining my "history" - i had 2 co creators which i fulfilled yet were not logged in the XSL file .. unfortunately few days later i found out he left shapeways.
Right now i have a co-creator sale on my XSL file since July 30th:
30-07-2011 Joint Stars 1 so009569 $5.50 $5.50 $0.00 $0.19 $0.19 $0.00 waiting for finishing Unsettled 57532 White Strong & Flexible
Notice its on "waiting for finishing" status ... but i received only 1 co-creator link for that model on that day ,which i fulfilled, and it's status is now "shipped".
I hope someone reads this post and look into it seriously.
Oh.. and i am here to stay - i love shapeways , designing and 3D printing - its a great hobby of mine and who knows could be also lucrative in the future - perhaps by opening a dedicated website for my designs and having shapeways as the manufacturer much like what many prominent designers on shapeways do.