| FUD creating backlogs? [message #28893] Sat, 11 June 2011 13:24 UTC |
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Someone was telling me over at another forum that Fine Ultra Detail is in high demand and causing delays. I'd like the official story on this. I placed an order (48555) on May 28th and it's been listed as "in production" for a LONG time now. I'm concerned because I'm moving cross-country on July 8 and am worried I won't receive my order before I leave. I was mis-lead to beleive 10 days was as advertised. If it was going to be longer, I would not have placed this order.
-Todd
[Updated on: Sat, 11 June 2011 13:25 UTC]
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| Re: FUD creating backlogs? [message #28918 is a reply to message #28893 ] Sun, 12 June 2011 04:03 UTC |
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Hi Todd,
Your best bet is to email service@shapeways.com and discuss any issues with the Customer Service team. Though bear in mind that you may not get a reply til Netherlands business hours on Monday.
Cheers,
Paul
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| Re: FUD creating backlogs? [message #28949 is a reply to message #28893 ] Sun, 12 June 2011 22:46 UTC |
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Thanks Paul. Email sent. We'll see what happens.
-Todd
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| Re: FUD creating backlogs? [message #28992 is a reply to message #28893 ] Mon, 13 June 2011 23:48 UTC |
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Still no response to my email. Not very impressed with the customer service thus far.
-Todd
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| Re: FUD creating backlogs? [message #29165 is a reply to message #29121 ] Thu, 16 June 2011 08:15 UTC |
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Hi tmcquaid,
I'll make sure they get back to you today.
Bart
Community Manager Europe | Shapeways
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| Re: FUD creating backlogs? [message #29166 is a reply to message #29165 ] Thu, 16 June 2011 11:24 UTC |
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Hi Todd,
I have just sent you an email with details over delivery of your order.
If ever you send us a mail and do not receive an answer within 20 hours please do remind us as something would have slipped the net if we did not respond.
Cheers,
Kevin
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| Re: FUD creating backlogs? [message #29517 is a reply to message #29195 ] Thu, 23 June 2011 04:02 UTC |
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I'm in the same boat. Still waiting here on FUD and FD parts from the 5th June to leave production and be shipped.
I take it there's somewhat of a backlog?!
Reece James
Integration Engineer
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| Re: FUD creating backlogs? [message #29522 is a reply to message #29517 ] Thu, 23 June 2011 05:55 UTC |
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I guess you will unfortunately have to wait some more time... I'm still waiting on my order from the 25th may... 
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| Re: FUD creating backlogs? [message #29527 is a reply to message #29523 ] Thu, 23 June 2011 09:19 UTC |
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Well I got an order yesterday, 22nd June, placed on 18th May so it looks like they are taking roughly one month, but I have no way of knowing if this is typical or not.
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| Re: FUD creating backlogs? [message #29528 is a reply to message #29523 ] Thu, 23 June 2011 09:20 UTC |
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Hello everyone,
I'm really sorry for this long delay you guys are having.
Like you all know, the problem with the printer and the big demand is making a huge backlog.
I do can tell you that the majority of all orders from the month may will arrive in about 7 days.
If there are questions about your order, please send an email to service@shapeways.com
Greetings
Mitchell
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| Re: FUD creating backlogs? [message #29529 is a reply to message #28893 ] Thu, 23 June 2011 09:26 UTC |
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Well personally I'm happy to have FU/FUD available and I'm not worried too much if I have to wait a long time for it - It's much preferable to the alternative of not having it available at all !
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| Re: FUD creating backlogs? [message #30694 is a reply to message #29529 ] Tue, 12 July 2011 12:15 UTC |
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I've been waiting from some time too, but I completely agree. I'd rather have a really long delay rather than no have the option at all.
www.AmericanArchetypeModels.com
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| Re: FUD creating backlogs? [message #31274 is a reply to message #30694 ] Thu, 21 July 2011 08:04 UTC |
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Is there still a backlog in FUD?
Regards,
Frank
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Glad to see Shapeways is that busy!
