Hi Alexandra,
We did reply to all of your emails, but maybe the end up in your spam mail, maybe you can check this?
I had a look at your order 54229 but this one has been canceled because of thin walls in the model. We did sent an automatically email with the rejection reason and coupon attached in it.
I had a look at your other order number 54226, we are still waiting for a few models to be finished so we can ship everything to you in one shipment.
I don't know about which shipment and email from UPS you are talking about, but if you can sent me an email or a message here on the forum I can help you out with this one. I do need a tracking number from UPS or maybe the original UPS email (there is also the order number in this original UPS email) to have a look for you.
I hope this is helping you out a bit, and sorry that you never received our emails but we really have been sending them to you.
Kindly,
Christel Hagens
Customer Service Agent
www.shapeways.com