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Models Fails-Order Cancelled-Now What? [message #27335] Wed, 11 May 2011 21:22 UTC Go to next message
avatar dtistudio is currently offline dtistudio
Messages: 47
Registered: April 2009
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I recently had a customer order a model that ended up failing during check.

With this failure the customers order was cancelled and I was informed of the failure. I made the necessary corrections and uploaded the updated parts, but do not know how to contact the customer to let them know of the updated parts.

Is there a way to do this?

Thanks,

Dennis

DTI Studio - Dennis Roffe
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Re: Models Fails-Order Cancelled-Now What? [message #27366 is a reply to message #27335 ] Thu, 12 May 2011 06:02 UTC Go to previous messageGo to next message
avatar sFsGaming is currently offline sFsGaming
Messages: 80
Registered: January 2010
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I'd like to know, too.

I had a model fail today, also. Sad
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Re: Models Fails-Order Cancelled-Now What? [message #27382 is a reply to message #27335 ] Thu, 12 May 2011 12:37 UTC Go to previous messageGo to next message
avatar Youknowwho4eva is currently offline Youknowwho4eva
Messages: 4063
Registered: September 2008
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Where these co-creators? The order should give you the user name of the person that ordered. You can PM them or you can ask support to email the user about the update.

The Mad Moder
michael@shapeways.com
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Re: Models Fails-Order Cancelled-Now What? [message #27397 is a reply to message #27382 ] Thu, 12 May 2011 15:42 UTC Go to previous messageGo to next message
avatar dtistudio is currently offline dtistudio
Messages: 47
Registered: April 2009
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Member
This wasn't a co-create item.

I will contact support and ask if they can send me the persons email.

Thanks

DTI Studio - Dennis Roffe
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Re: Models Fails-Order Cancelled-Now What? [message #27402 is a reply to message #27335 ] Thu, 12 May 2011 17:06 UTC Go to previous message
avatar Youknowwho4eva is currently offline Youknowwho4eva
Messages: 4063
Registered: September 2008
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Senior Member
I work here
I don't know if they will do that. They may be able to contact them for you.

The Mad Moder
michael@shapeways.com
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