| Shapeways site update of 2011-03-07 [message #24577] Tue, 08 March 2011 09:12 UTC |
 |
|
We released a new feature yesterday : use your Facebook and Twitter account to login to the Shapeways site.
Next to that we increased the memory of our model repair server and fixed a login bug.
The upgrade caused downtime from 11:01 - 12:54 UTC.
-- Hans
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24641 is a reply to message #24577 ] Wed, 09 March 2011 09:02 UTC |
 |
|
whooo....ooooo
That seems to have fixed the 'error while unifying:17' report 
But, for the same modle that created that error, i now get;
| Quote: |
Unfortunately, we were not able to process and thus print your product. The error message was:
Calculation failed. This means that our Mesh Medic could not fix or merge your design
|
The model doesn't need to be merged or fixed... it's an item comprising of 1842 chainmail style interlaced links (shells) comprising of a total of 249216 triangles.
Now, before you say 'too many shells' - 3053 shells (similar style design) is printable with a total of 97696 triangles.
Any ideas?
I don't really want to change the design as the item matches another piece already printable.
Cheers,
Paul
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24643 is a reply to message #24641 ] Wed, 09 March 2011 09:30 UTC |
|
|
Hi Paul,
I'm a bit surprised how this could have had influence on the 'error while unifying:17' reports from the model processing pipeline.
Do you know the model ID where you got the "Calculation failed" for ? Then I can have a look at it.
About the "doesn't need to be merged or fixed" we automatically check every uploaded model for printability. Maybe the wording is confusing.
regards,
Hans
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24644 is a reply to message #24643 ] Wed, 09 March 2011 09:59 UTC |
|
|
Hi Hans,
The model failed the upload process, so no model id - but the filename is 7mm 1842 links place mat (fixed).stl -
mmm....
Now I'm getting confused...
I went to the failure email source to grab the timestamp it was sent and noticed the plain text & html give different reasons for the faillure;
plain text = error while unifying:17
html = calculation error
(see below)
Shall I just re-upload the file with the 'please fix my model' box checked?
Cheers
Paul
Content-Type: text/plain; charset = "UTF-8"
Content-Transfer-Encoding: quoted-printable
Hi Paul,
We just finished processing your product, Square Maille Flat N placemat,
and ran a few checks on it to make sure your product can be printed.=20
Unfortunately, we were not able to process and thus print your product. T=
he
error message was:
error while unifying: 17
We have already tried correcting the issue using our Mesh Medic.
If you have any questions about your product, please visit
www.shapeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D o=
r have a look
at our relevant tutorial or video.
* http://www.shapeways.com/tutorials/fixing-non-manifold-models
* http://www.shapeways.com/video/fixing-non-manifold-meshes
Alternatively, you can send us an email service@shapeways.com.
Kind regards,
The Shapeways Service Team
Ralph, Maartje, Joost, Christel, Kevin and Petra
service@shapeways.com
Shapeways
Passionate about creating
www.shapeways.com
--b1_f209d37d69af7c1dc6464f98e40085ff
Content-Type: text/html; charset = "UTF-8"
Content-Transfer-Encoding: quoted-printable
Hi Paul,
<br/><br/>
We just finished processing your product, Square Maille Flat N placemat, =
and ran a few checks on it to make sure your product can be printed.<br><=
br>=20
<br/>
Unfortunately, we were not able to process and thus print your product. T=
he error message was:<br>
Calculation failed. This means that our Mesh Medic could not fix or merge=
your design.
<br><br>We have already tried correcting the issue using our Mesh Medic. =
<br><br>
<br><br>If you have any questions about your product, please visit www.sh=
apeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D or have=
a look at our relevant tutorial or video.<br> =20
* http://www.shapeways.com/tutorials/fixing-non-manifold-models<br>
* http://www.shapeways.com/video/fixing-non-manifold-meshes<br>
<br>
Alternatively, you can send us an email service@shapeways.com.
<br>
Kind regards,<br />
<br />
The Shapeways Service Team<br />
Ralph, Maartje, Joost, Christel, Kevin and Petra<br />
<a href=3D"mailto:service@shapeways.com">service@shapeways.com</a><br />
<br />
Shapeways<br />
<i>Passionate about creating</i><br />
<a href=3D"http://www.shapeways.com">www.shapeways.com</a>
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24648 is a reply to message #24644 ] Wed, 09 March 2011 12:57 UTC |
|
|
Hi Paul,
Your model ID is 223836 , the reason the meshmedic exited is because it hit a timeout limit meaning that it took too long to process your model.
So uploading again with a 'manual fix request' won't help; we need faster hardware  or grant these processes even more processing time ...
We'll get back to you on this one.
-- Hans
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24653 is a reply to message #24648 ] Wed, 09 March 2011 14:51 UTC |
|
|
After discussion with Barry we think a manual fixing attempt might be useful, let's try this.
-- Hans
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24662 is a reply to message #24653 ] Wed, 09 March 2011 16:00 UTC |
|
|
ok will do when I get home
Cheers
|
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24744 is a reply to message #24705 ] Fri, 11 March 2011 06:04 UTC |
|
|
stop4stuff,
I realize that this may not be an ideal solution. Have you tried processing your model through The Netfabb Cloud Thingie? You can download a "fixed" model when it is done processing. I am not certain if it will modify your chain mail in undesirable ways, but it might be worth a shot.
[Updated on: Fri, 11 March 2011 06:06 UTC]
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24745 is a reply to message #24744 ] Fri, 11 March 2011 07:02 UTC |
|
|
NetFabb Cloud throws out the same 'calculation failed' error, in NetFabb Basic, no faults are found... I've come to the conclusion that my model is just too awesome for automated processes to cope with 
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24783 is a reply to message #24745 ] Fri, 11 March 2011 22:39 UTC |
|
|
Hi guys,
We fixed the issue. The model can be uploaded without problems.
Best,
Robert
Robert Schouwenburg
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24819 is a reply to message #24783 ] Mon, 14 March 2011 07:52 UTC |
|
|
Hi Robert,
My design uploaded ok , however it is only available in WSF, white, black and transparent detail... ideally it should be available in the dyed colour too, any ideas?
Cheers,
Paul
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24824 is a reply to message #24577 ] Mon, 14 March 2011 12:24 UTC |
|
|
What's the bounding box? They dyed materials are not available in the larger WSF machine.
The Mad Moder
michael@shapeways.com
|
|
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24827 is a reply to message #24826 ] Mon, 14 March 2011 13:02 UTC |
|
|
|
lol, sorry, didn't read the question above thought you wanted to know what it was
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24830 is a reply to message #24824 ] Mon, 14 March 2011 15:37 UTC |
|
|
The bounding box is 29.8 x x 24.2 x 025 cm.
Do Shapeways need to get a bigger dye bucket?
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24832 is a reply to message #24577 ] Mon, 14 March 2011 16:00 UTC |
|
|
I believe the dying is a pre-process technique. Doing a quick search I'm not able to find the max bounding box for dyed WSF. I have already requested it be added to the material page, so as those are updated it should be there eventually.
The Mad Moder
michael@shapeways.com
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24834 is a reply to message #24832 ] Mon, 14 March 2011 16:30 UTC |
|
|
Well it is actually a post process technique.
The issue is that we cannot fit anything bigger than 23.3 x 18.4 x 31.7 cm in the dying pans. We need to get some bigger pans!
- Robert
Robert Schouwenburg
|
|
|
|
|
|
| Re: Shapeways site update of 2011-03-07 [message #24916 is a reply to message #24783 ] Thu, 17 March 2011 06:53 UTC |
|
|
| robert wrote on Fri, 11 March 2011 22:39 |
Hi guys,
We fixed the issue. The model can be uploaded without problems.
Best,
Robert
|
I managed to hit the timeout again 
Just an idea;
Would it be possible for us users to have the same (or similar) software to MeshMedic check models locally and then upload to Shapeways - the way I figure it, this would save on Shapeways resources and allow people like me to upload hugely interlaced shells without the need to figure out the shells/faces ratio.
|
|
|
Search
