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Shipping Options? [message #1758] Mon, 27 October 2008 15:11 UTC Go to next message
avatar james.m.sutherland  is currently offline james.m.sutherland
Messages: 2
Registered: October 2008
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Junior Member
Are there any options other than shipping via UPS?

I ask because UPS has a nasty tendency to charge extra fees, ie a $30 brokerage fee for a $19 item, and I'd rather avoid this if at all possible. Specifically, is there any possibility of getting an order shipped via FedEx, or the postal service instead?
Re: Shipping Options? [message #1762 is a reply to message #1758 ] Mon, 27 October 2008 16:25 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
Messages: 426
Registered: May 2008
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Senior Member
At this very moment we ship via regular mail.

We are currently negotiating with one of the express mail providers to partner with them.

Once the negotiations are done we will ship with that company.

We don't really have the room to per shipment decide on who it will go with.

I have never heard of this "brokerage fee."

When did you encounter this previously?

Joris
Re: Shipping Options? [message #1763 is a reply to message #1762 ] Mon, 27 October 2008 16:44 UTC Go to previous messageGo to next message
avatar james.m.sutherland  is currently offline james.m.sutherland
Messages: 2
Registered: October 2008
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Junior Member
UPS charges a 'brokerage' fee for performing customs clearance for packages being shipped to Canada, details are available on the UPS website: http://www.ups.com/content/ca/en/shipping/cost/zones/customs _clearance.html

I've encountered this when purchasing goods from the United States from vendors that ship via UPS standard. Accordingly, whenever possible, I request that they ship via a different carrier that does not charge such fees, such as the United States Postal Service (which then hands off to CanadaPost), or FedEx.

I've never received a shipment via UPS from overseas, whenever I've bought from the United Kingdom, the vendor has always chosen to use the Royal Mail.

Another informative webpage regarding this issue is: http://www.stokecity.ca/orderfromus.shtml which provides a good overview of the situation from the perspective of shipping from the US to Canada, but is equally (with the exception of NAFTA) valid for shipments from other origins.

[Updated on: Mon, 27 October 2008 16:46 UTC]

Re: Shipping Options? [message #1764 is a reply to message #1758 ] Mon, 27 October 2008 17:09 UTC Go to previous messageGo to next message
avatar fx  is currently offline fx
Messages: 99
Registered: July 2008
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Member
We have the same "problem" in Switzerland. Look at "Services de dédouanement UPS" ...

http://www.ups.com/content/ch/fr/shipping/cost/additional.ht ml

[Updated on: Mon, 27 October 2008 17:10 UTC]

Re: Shipping Options? [message #40247 is a reply to message #1764 ] Wed, 14 December 2011 17:56 UTC Go to previous message
avatar wxs  is currently offline wxs
Messages: 12
Registered: October 2011
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Junior Member
Hi all,

Now that they've switched to a new customer-feedback system if you still care at this please vote up this issue!

http://feedback.shapeways.com/forums/111989-shapeways-feedba ck/suggestions/2453859-switch-couriers-from-ups-to-avoid-bro kerage-fees


 
   
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