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Anyone else having trouble opening a shop? [message #23519] Mon, 07 February 2011 18:31 UTC Go to next message
avatar Kaede  is currently offline Kaede
Messages: 2
Registered: February 2011
Go to my shop
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Is anyone else having trouble opening a shop? I fill everything in and click the button, and nothing happens.
Re: Anyone else having trouble opening a shop? [message #23629 is a reply to message #23519 ] Wed, 09 February 2011 17:24 UTC Go to previous messageGo to next message
avatar cniemira  is currently offline cniemira
Messages: 2
Registered: July 2008
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Same!

I thought it might be the javascript blockers I have enabled in Firefox, but I switched and tried two other browser... no luck. Sad
Re: Anyone else having trouble opening a shop? [message #23630 is a reply to message #23519 ] Wed, 09 February 2011 18:09 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5583
Registered: September 2008
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This is no good. I'll start bugging the people that can help Razz


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Anyone else having trouble opening a shop? [message #23632 is a reply to message #23630 ] Wed, 09 February 2011 18:30 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
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Officially bugged! Lemme see what going on here guys...


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #23637 is a reply to message #23632 ] Wed, 09 February 2011 18:42 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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FYI that was "bugged" in a good sense. It was the short-hand wording for "issue registered. Thank you for the heads up, Michael. Very Happy


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #23638 is a reply to message #23637 ] Wed, 09 February 2011 18:57 UTC Go to previous messageGo to next message
avatar cniemira  is currently offline cniemira
Messages: 2
Registered: July 2008
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I was just able to create a shop! Just waiting on a manual review.

Thanks!
Re: Anyone else having trouble opening a shop? [message #23640 is a reply to message #23638 ] Wed, 09 February 2011 19:11 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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Can you guys give me any more detail on the problem, and what happens? @Kaede, you put in all the information and it just hung there, with no response from the page?


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #23644 is a reply to message #23640 ] Thu, 10 February 2011 03:56 UTC Go to previous messageGo to next message
avatar Kaede  is currently offline Kaede
Messages: 2
Registered: February 2011
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Yep, I put in the info, and nothing happened. I was expecting something along the lines of a "Thank-you, we are reviewing your request and will get back to you shortly." message, but it looked like nothing happened at all if I clicked the "save" button. ( I was using Chrome, and I believe it did say "javascript error. " )

Still, it must have gone through since I got a notification today letting me know the shop had been opened.
Re: Anyone else having trouble opening a shop? [message #23679 is a reply to message #23644 ] Thu, 10 February 2011 16:23 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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Ok, it definitely does sound like a Javascript error.

I'm glad it finally worked out for you two, but I'll still have the dev team take a look.

[Updated on: Thu, 10 February 2011 16:23 UTC]


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #24349 is a reply to message #23679 ] Tue, 01 March 2011 01:46 UTC Go to previous messageGo to next message
avatar ElizabethsCreativePursuits  is currently offline ElizabethsCreativePursuits
Messages: 3
Registered: February 2011
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As an FYI on this issue, I have been trying to open a shop and haven't had any success, but I'm waiting patiently.
Re: Anyone else having trouble opening a shop? [message #24381 is a reply to message #23519 ] Wed, 02 March 2011 03:02 UTC Go to previous messageGo to next message
avatar Bunrattypark  is currently offline Bunrattypark
Messages: 120
Registered: February 2011
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Me too, same as above.
Re: Anyone else having trouble opening a shop? [message #24383 is a reply to message #24381 ] Wed, 02 March 2011 03:41 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
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Registered: October 2008
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Sorry to hear it, guys. @Elizabeth, @Bunrattypark I'm hoping you two can give me a little more info so I can provide the dev team with as much detail as possible.

1. Which browsers did you try this in?

2. Which operating systems are you both running?

3. When did you both have this problem?

Is there anyone else on this thread who's still experiencing the same issue?


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #24402 is a reply to message #24383 ] Wed, 02 March 2011 19:14 UTC Go to previous messageGo to next message
avatar ElizabethsCreativePursuits  is currently offline ElizabethsCreativePursuits
Messages: 3
Registered: February 2011
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Hi, Ana,

I'm using Internet Explorer 8 and Windows Vista. I tried several times on Feb. 28 to open the shop before posting in this thread, but nothing happened when I clicked on the button to open the store. I'm in the U.S., on EST (GMT-5), just to help keep the timeline of events straigtht.

I think I know now what was happening, though.

Since I'm in the U.S., Shapeways didn't need a VAT number from me to open the shop because I will be responsible for collecting and paying the taxes myself.

However, as with the others above, there was no immediate reaction or message from the site itself to show that my information had been processed and was being reviewed for approval.

Meanwhile, I used Creator and a photo to create a 3D photo, just to see what it would look like, and I saved the model. The e-mail that the model had become printable was sent out at 2:32 AM EST, Mar. 1.

Then, the e-mail saying that my VAT, or lack thereof, had been checked and my business information had been approved was sent out at 3:17 AM EST, Mar. 1.

When I opened and read that e-mail, I came back to the site, clicked the button to open the store, and at that time the Javascript opened to ask for the business name and URL that I wanted to use. I filled that in and received a message that my shop had been opened and, when that information had been reviewed and approved, my shop would be unlocked.

The e-mail that said my store had been unlocked was sent out at 8:34 AM, Mar. 1.

So, it seems as if everything is actually working as it should. All that's missing is some sort of immediate response from the site, a message that lets those who try to open shops know that the first set of information, the billing and shipping addresses and so forth, has been received and needs to be reviewed and approved before the button to open the shop will respond to being clicked. There is a message that does say that the VAT or Chamber of Commerce number must be approved before a store can be opened, but that apparently isn't enough to make it clear enough to some of us that Shapeways did receive our information. It was also confusing to me, particularly after I realized that Shapeways did not need a taxpayer ID from anyone outside of the EU.

Thanks for you attention and help,

Elizabeth

Re: Anyone else having trouble opening a shop? [message #24487 is a reply to message #23519 ] Sat, 05 March 2011 21:04 UTC Go to previous messageGo to next message
avatar Bunrattypark  is currently offline Bunrattypark
Messages: 120
Registered: February 2011
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I have tried every evening this week, but always the same, I cannot access the SAVE function to open the shop. I have used Firefox and IE9, with Vista, and the latest version of Java uploaded.

Any word of progress on this issue? Many thanks...
Re: Anyone else having trouble opening a shop? [message #24556 is a reply to message #23519 ] Mon, 07 March 2011 18:32 UTC Go to previous messageGo to next message
avatar bluelinegecko  is currently offline bluelinegecko
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Registered: February 2011
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Having the same issues with crome and IE8. Can't open a shop with either because it wont save my info

Re: Anyone else having trouble opening a shop? [message #24581 is a reply to message #23519 ] Tue, 08 March 2011 10:53 UTC Go to previous messageGo to next message
avatar Bunrattypark  is currently offline Bunrattypark
Messages: 120
Registered: February 2011
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I downloaded Google Chrome, and managed to open the shop that way.
Re: Anyone else having trouble opening a shop? [message #24594 is a reply to message #24581 ] Tue, 08 March 2011 17:27 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
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Hey guys, sorry about the glitches here.

@Bunrattypack, switching browsers is how I eventually got shop creation to workl, only I started in Chrome, and was eventually successful in Firefox.

Last I heard the development team was trouble shooting this. I'll try and get an update on where things are at.


Community Manager | Shapeways

Re: Anyone else having trouble opening a shop? [message #24622 is a reply to message #24594 ] Tue, 08 March 2011 20:28 UTC Go to previous messageGo to next message
avatar horstnyc  is currently offline horstnyc
Messages: 7
Registered: January 2011
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Junior Member
I've definitely been able to reproduce this issue. It looks like a javascript problem on the page that's preventing the button from submitting its input to our web server.

I've bumped this up to a high priority and am hoping to fix it in the next couple days.

-Ben
Re: Anyone else having trouble opening a shop? [message #24779 is a reply to message #23519 ] Fri, 11 March 2011 20:29 UTC Go to previous messageGo to next message
avatar horst  is currently offline horst
Messages: 92
Registered: November 2010
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I see everyone on this thread now has a working shop. Can anyone follow through and let me know what breakthrough solved the problem(s) for you?

I've continued testing and the functionality has been working much more solidly for me lately. Could be related to some ongoing work we've been doing...

-Ben


Shapeways Front-End Product Lead
Re: Anyone else having trouble opening a shop? [message #24792 is a reply to message #24779 ] Sat, 12 March 2011 01:36 UTC Go to previous messageGo to next message
avatar ElizabethsCreativePursuits  is currently offline ElizabethsCreativePursuits
Messages: 3
Registered: February 2011
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Junior Member
Hi, Ben,

I posted a follw through above in response to a request for information from Ana. Now, I just have to master MeshLab. Smile

Elizabeth
Re: Anyone else having trouble opening a shop? [message #24800 is a reply to message #24779 ] Sat, 12 March 2011 15:52 UTC Go to previous messageGo to next message
avatar bluelinegecko  is currently offline bluelinegecko
Messages: 84
Registered: February 2011
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Member
For me it just took multiple trys with IE and chrome. The site eventually gave me an update that my information was saved.I think that the information is saving as Elizabeth said, the site was just not giving any feedback that the save was successful
Re: Anyone else having trouble opening a shop? [message #24812 is a reply to message #23519 ] Mon, 14 March 2011 01:36 UTC Go to previous messageGo to next message
avatar horst  is currently offline horst
Messages: 92
Registered: November 2010
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Thanks for the updates, and don't hesitate to let me know if there is anything else we can help with.

-Ben


Shapeways Front-End Product Lead
Re: Anyone else having trouble opening a shop? [message #26155 is a reply to message #23519 ] Mon, 18 April 2011 00:17 UTC Go to previous messageGo to next message
avatar DavidTsai  is currently offline DavidTsai
Messages: 15
Registered: July 2008
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Junior Member
Trying to set up shop too, and have no idea what some of the requested information is:

paypal e mail? - the e mail I have paypal contact me through?
Chamber of Commerce number? - never heard of this

also...
In the set up, why does my shipping address appear 3 times?

Please help me understand this. I just want to set up a shop with you guys.

Thanks
Re: Anyone else having trouble opening a shop? [message #26171 is a reply to message #26155 ] Mon, 18 April 2011 15:04 UTC Go to previous message
avatar horst  is currently offline horst
Messages: 92
Registered: November 2010
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Member
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David,

The PayPal email is your PayPal account ID--which we use to pay you when you make sales.

Chamber of Commerce number should not be necessary for most shop creators. Don't check the box indicating you are a business, and this won't appear for you.

You may have saved multiple shipping addresses, which would be why you see it three times.
--
We are deploying UI fixes to the shop creation process this week. I would be very happy to collect your feedback on the changes and how you feel about them compared to the current system.

Thanks,
Ben


Shapeways Front-End Product Lead

 
   
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