| Anyone else having trouble opening a shop? [message #23519] Mon, 07 February 2011 18:31 UTC |
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Is anyone else having trouble opening a shop? I fill everything in and click the button, and nothing happens.
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| Re: Anyone else having trouble opening a shop? [message #23629 is a reply to message #23519 ] Wed, 09 February 2011 17:24 UTC |
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Same!
I thought it might be the javascript blockers I have enabled in Firefox, but I switched and tried two other browser... no luck. 
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| Re: Anyone else having trouble opening a shop? [message #23632 is a reply to message #23630 ] Wed, 09 February 2011 18:30 UTC |
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Officially bugged! Lemme see what going on here guys...
Community Manager | Shapeways
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| Re: Anyone else having trouble opening a shop? [message #23638 is a reply to message #23637 ] Wed, 09 February 2011 18:57 UTC |
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I was just able to create a shop! Just waiting on a manual review.
Thanks!
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| Re: Anyone else having trouble opening a shop? [message #23640 is a reply to message #23638 ] Wed, 09 February 2011 19:11 UTC |
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Can you guys give me any more detail on the problem, and what happens? @Kaede, you put in all the information and it just hung there, with no response from the page?
Community Manager | Shapeways
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| Re: Anyone else having trouble opening a shop? [message #23644 is a reply to message #23640 ] Thu, 10 February 2011 03:56 UTC |
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Yep, I put in the info, and nothing happened. I was expecting something along the lines of a "Thank-you, we are reviewing your request and will get back to you shortly." message, but it looked like nothing happened at all if I clicked the "save" button. ( I was using Chrome, and I believe it did say "javascript error. " )
Still, it must have gone through since I got a notification today letting me know the shop had been opened.
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| Re: Anyone else having trouble opening a shop? [message #23679 is a reply to message #23644 ] Thu, 10 February 2011 16:23 UTC |
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Ok, it definitely does sound like a Javascript error.
I'm glad it finally worked out for you two, but I'll still have the dev team take a look.
[Updated on: Thu, 10 February 2011 16:23 UTC]
Community Manager | Shapeways
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| Re: Anyone else having trouble opening a shop? [message #24349 is a reply to message #23679 ] Tue, 01 March 2011 01:46 UTC |
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As an FYI on this issue, I have been trying to open a shop and haven't had any success, but I'm waiting patiently.
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| Re: Anyone else having trouble opening a shop? [message #24381 is a reply to message #23519 ] Wed, 02 March 2011 03:02 UTC |
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Me too, same as above.
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| Re: Anyone else having trouble opening a shop? [message #24383 is a reply to message #24381 ] Wed, 02 March 2011 03:41 UTC |
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Sorry to hear it, guys. @Elizabeth, @Bunrattypark I'm hoping you two can give me a little more info so I can provide the dev team with as much detail as possible.
1. Which browsers did you try this in?
2. Which operating systems are you both running?
3. When did you both have this problem?
Is there anyone else on this thread who's still experiencing the same issue?
Community Manager | Shapeways
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| Re: Anyone else having trouble opening a shop? [message #24402 is a reply to message #24383 ] Wed, 02 March 2011 19:14 UTC |
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Hi, Ana,
I'm using Internet Explorer 8 and Windows Vista. I tried several times on Feb. 28 to open the shop before posting in this thread, but nothing happened when I clicked on the button to open the store. I'm in the U.S., on EST (GMT-5), just to help keep the timeline of events straigtht.
I think I know now what was happening, though.
Since I'm in the U.S., Shapeways didn't need a VAT number from me to open the shop because I will be responsible for collecting and paying the taxes myself.
However, as with the others above, there was no immediate reaction or message from the site itself to show that my information had been processed and was being reviewed for approval.
Meanwhile, I used Creator and a photo to create a 3D photo, just to see what it would look like, and I saved the model. The e-mail that the model had become printable was sent out at 2:32 AM EST, Mar. 1.
Then, the e-mail saying that my VAT, or lack thereof, had been checked and my business information had been approved was sent out at 3:17 AM EST, Mar. 1.
When I opened and read that e-mail, I came back to the site, clicked the button to open the store, and at that time the Javascript opened to ask for the business name and URL that I wanted to use. I filled that in and received a message that my shop had been opened and, when that information had been reviewed and approved, my shop would be unlocked.
The e-mail that said my store had been unlocked was sent out at 8:34 AM, Mar. 1.
So, it seems as if everything is actually working as it should. All that's missing is some sort of immediate response from the site, a message that lets those who try to open shops know that the first set of information, the billing and shipping addresses and so forth, has been received and needs to be reviewed and approved before the button to open the shop will respond to being clicked. There is a message that does say that the VAT or Chamber of Commerce number must be approved before a store can be opened, but that apparently isn't enough to make it clear enough to some of us that Shapeways did receive our information. It was also confusing to me, particularly after I realized that Shapeways did not need a taxpayer ID from anyone outside of the EU.
Thanks for you attention and help,
Elizabeth
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| Re: Anyone else having trouble opening a shop? [message #24487 is a reply to message #23519 ] Sat, 05 March 2011 21:04 UTC |
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I have tried every evening this week, but always the same, I cannot access the SAVE function to open the shop. I have used Firefox and IE9, with Vista, and the latest version of Java uploaded.
Any word of progress on this issue? Many thanks...
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| Re: Anyone else having trouble opening a shop? [message #24556 is a reply to message #23519 ] Mon, 07 March 2011 18:32 UTC |
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Having the same issues with crome and IE8. Can't open a shop with either because it wont save my info
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| Re: Anyone else having trouble opening a shop? [message #24581 is a reply to message #23519 ] Tue, 08 March 2011 10:53 UTC |
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I downloaded Google Chrome, and managed to open the shop that way.
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| Re: Anyone else having trouble opening a shop? [message #24594 is a reply to message #24581 ] Tue, 08 March 2011 17:27 UTC |
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Hey guys, sorry about the glitches here.
@Bunrattypack, switching browsers is how I eventually got shop creation to workl, only I started in Chrome, and was eventually successful in Firefox.
Last I heard the development team was trouble shooting this. I'll try and get an update on where things are at.
Community Manager | Shapeways
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| Re: Anyone else having trouble opening a shop? [message #24622 is a reply to message #24594 ] Tue, 08 March 2011 20:28 UTC |
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I've definitely been able to reproduce this issue. It looks like a javascript problem on the page that's preventing the button from submitting its input to our web server.
I've bumped this up to a high priority and am hoping to fix it in the next couple days.
-Ben
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| Re: Anyone else having trouble opening a shop? [message #24779 is a reply to message #23519 ] Fri, 11 March 2011 20:29 UTC |
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I see everyone on this thread now has a working shop. Can anyone follow through and let me know what breakthrough solved the problem(s) for you?
I've continued testing and the functionality has been working much more solidly for me lately. Could be related to some ongoing work we've been doing...
-Ben
Shapeways Front-End Product Lead
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| Re: Anyone else having trouble opening a shop? [message #24792 is a reply to message #24779 ] Sat, 12 March 2011 01:36 UTC |
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Hi, Ben,
I posted a follw through above in response to a request for information from Ana. Now, I just have to master MeshLab. 
Elizabeth
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| Re: Anyone else having trouble opening a shop? [message #24800 is a reply to message #24779 ] Sat, 12 March 2011 15:52 UTC |
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For me it just took multiple trys with IE and chrome. The site eventually gave me an update that my information was saved.I think that the information is saving as Elizabeth said, the site was just not giving any feedback that the save was successful
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| Re: Anyone else having trouble opening a shop? [message #24812 is a reply to message #23519 ] Mon, 14 March 2011 01:36 UTC |
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Thanks for the updates, and don't hesitate to let me know if there is anything else we can help with.
-Ben
Shapeways Front-End Product Lead
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| Re: Anyone else having trouble opening a shop? [message #26155 is a reply to message #23519 ] Mon, 18 April 2011 00:17 UTC |
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Trying to set up shop too, and have no idea what some of the requested information is:
paypal e mail? - the e mail I have paypal contact me through?
Chamber of Commerce number? - never heard of this
also...
In the set up, why does my shipping address appear 3 times?
Please help me understand this. I just want to set up a shop with you guys.
Thanks
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| Re: Anyone else having trouble opening a shop? [message #26171 is a reply to message #26155 ] Mon, 18 April 2011 15:04 UTC |
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David,
The PayPal email is your PayPal account ID--which we use to pay you when you make sales.
Chamber of Commerce number should not be necessary for most shop creators. Don't check the box indicating you are a business, and this won't appear for you.
You may have saved multiple shipping addresses, which would be why you see it three times.
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We are deploying UI fixes to the shop creation process this week. I would be very happy to collect your feedback on the changes and how you feel about them compared to the current system.
Thanks,
Ben
Shapeways Front-End Product Lead
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