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shipping notifications [message #21507] Fri, 10 December 2010 16:31 UTC Go to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3111
Registered: June 2010
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Shapie Expert
Shipping notifications have stopped working for me. I didn't get one yesterday for the UPS delivery today and UPS have notified me of a delivery for Monday, again with no Shapeways shipping notification.
Re: shipping notifications [message #21597 is a reply to message #21507 ] Mon, 13 December 2010 18:50 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3111
Registered: June 2010
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Shapie Expert
Yesterday, Sunday, I recevied three shipping notifications... presumably these were for models that I had ordered, there was no model name.

I have just received another shipping notification, again with no reference to what model it is and if it is one of my orders, or someone else's.

Please can the notifications be sorted out as it is getting rather confusing.

Cheers,
Paul
Re: shipping notifications [message #21610 is a reply to message #21597 ] Mon, 13 December 2010 21:35 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
Messages: 1179
Registered: August 2008
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Shapeways Crew
Same thing for me. I received the UPS notification without any Shapeways message and then, 2 days after, 4 messages "Your model has been shipped" (there were 4 items in my package) with the name of the model missing. Sad
Now I have a fifth item waiting (in Metal so the fabrication is longer), and I received a fifth "your model has been shipped" today. Is it this model? A model a custumer ordered? Who knows?
These messages with this bug (model name missing+late) are currently useless and confusing.

I think most of the messages need to be reviewed (but this will be for another thread)
Re: shipping notifications [message #21776 is a reply to message #21610 ] Tue, 21 December 2010 13:35 UTC Go to previous messageGo to next message
avatar Drawn-SteelHero  is currently offline Drawn-SteelHero
Messages: 456
Registered: June 2010
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Senior Member
I certainly agree that it'd be useful if the shipping messages contained info as to which model has been shipped. I received seven shipping notices the other day, and have no idea which models they were (I have suspicions on several, but seven is a weird number, as a lot of the models I think were bought come in pairs).
It's not exactly essential for me, but it'd be nice to know.

Andy
Re: shipping notifications [message #21781 is a reply to message #21776 ] Tue, 21 December 2010 16:25 UTC Go to previous message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
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moderator
Same here.

I have reported this to service@ a few days ago, they know and are working on a fix.

@magic / regarding improvements : fire up a topic I'll chime in Smile
I have already requested several additions to all the emails we get, I will look it up. If we combine all the requests it should speed things up Wink

For now: it might also be handy if the shipment notification were to also show an orderlinenr/ordernr or original order date.

Cheers,

Stijn

[Updated on: Tue, 21 December 2010 16:28 UTC]


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