"This model is no longer publicly available"

Discussion in 'Bug Reporting' started by Sabaku_Ika, Mar 29, 2016.

  1. Sabaku_Ika
    Sabaku_Ika Well-Known Member
    My recently uploaded models are showing this error on their store pages instead of pictures. I definitely uploaded them and the thumbnails even work. I think it must be a bug.
     
  2. sapguy
    sapguy Member
    Am having the same issue
     
  3. coines23
    coines23 Well-Known Member
    As am I.
     
  4. stonysmith
    stonysmith Well-Known Member Moderator
    If you can, you need to provide a link to the model(s) having the issue. Unless of course they happen to be private items.
    If I look at your shop, I can't tell which items might be a problem.
     
  5. coines23
    coines23 Well-Known Member
    Last edited: Mar 29, 2016
  6. sapguy
    sapguy Member
  7. MSleipnir
    MSleipnir Member
  8. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Thanks for reporting!

    I'll make sure our dev will work on this first thing in the morning
     
  9. Rocket3d
    Rocket3d Member
    Hi,
    I am having the same problems two of my models have the "This model is no longer publicly available" sign instead of my photo. How do I fix this problem?

    I was setting up my shop for the first time, 5 models are already set up with no problems, then when I tried to add further models the next day I started getting this problem.

    Here are links to my models

    https://www.shapeways.com/product/8CXQE34JZ/snowflake-sparkl e?li=shop-inventory&optionId=58407080

    https://www.shapeways.com/product/FLWABPQ2T/snowflake-with-b order?li=shop-inventory&optionId=58407079

    Kind regards
    Steve

     

    Attached Files:

  10. HOLDEN8702
    HOLDEN8702 Well-Known Member
    ANY CHANCE TO GET FIXED THIS BUG?

    I think it's best if customers can watch the models they try to order, but perhaps these were only my thoughts...
     
  11. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Yes Holden as mentioned above, our dev team has been made aware of this issue.

    Please keep in mind that it's 7:30AM, I'm sure they'll fix it as soon as they get in the office :)
     
  12. NikkruGadgets
    NikkruGadgets Well-Known Member
    The spinning render is working at least.

    I must admit, I'm not a big fan of the recent changes to the model editing.
    Each formerly fast and easy step somehow got many many superfluous steps added to them.

    Having several additional clicks just to view the model.
    Navigating several drop down menus multiple time instead of having a simple and well overseeable list from the materials you'd like to sell.
    It just wastes quite some time and makes previously easy tasks more complicated without any apparent benefit.
    If it's loading times, I'd much rather have it load one second longer once and have a nice list instead of manually searching for materials from a drop down menu several times over and over.
     
  13. Sabaku_Ika
    Sabaku_Ika Well-Known Member
    ^Yes!

    That is probably not a bug but is in equal need of fixing.
     
  14. sapguy
    sapguy Member
    I agree with a previous poster. The changes to load a new item with selecting the materials to sell in is not a step forward from either a design standpoint or a time standpoint. You should try to do some user focused changes rather than changing things just for the sake of change.

    IT Director hat off.
     
  15. 323spot
    323spot Member
    I have two problems:

    1) All my previously uploaded models that can be seen by the public are not in my (newly created) shop.

    2) Newly uploaded models are "This model is no longer publicly available"

    My shop is here: https://www.shapeways.com/shops/t2z

    Only two models are visible inside of it, the two uploaded models, and these are "no longer publicly available". Here is a link to one of these: https://www.shapeways.com/product/FFUEJAN4A/dancing-cobras-1 3

    I have many other models that should be in this newly-created shop, but do not appear in my shop. These models can be seen and ordered from here: https://www.shapeways.com/designer/323spot/creations, and individual models can be viewed and ordered, e.g., https://www.shapeways.com/product/2L5P5P2PA/squib?li=user-pro file&optionId=57386048

    Note that my two newly-uploaded models cannot be viewed on https://www.shapeways.com/designer/323spot/creations

    Please fix. My expectation is that all my models shown in inventory as public and for sale should be in my shop for purchase.
     
    Last edited: Mar 30, 2016
  16. Tasercake
    Tasercake Member
    Good to know I'm not the only one seeing this problem.

    I joined yesterday and uploaded one model with absolutely no issues, but today's problem was beginning to drive me crazy before I found this thread.

     
  17. Tasker
    Tasker Member
    I'm seeing the same issue now. No matter how many times I change the ticks for "Offer for sale to others" or "Display to the public", whenever I save and refresh the page it just reverts to having both of them ticked.
    The really annoying bit is that even though both are ticked, all the renders on my page say "This model is no longer publicly available". I hope the devs manage to track this bug down soon!
     
  18. supercrewboy
    supercrewboy Member
  19. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey guys,

    This has been fixed!
    Please let me know if you are still seeing any problems regarding missing pictures.

    @323spot,
    I've reached out to our dev team to figure out what is going on with the missing products from your shop, as far as I can see everything should show up fine so I'm not sure whats happening just yet.
    Will get back to you.
     
  20. coines23
    coines23 Well-Known Member
    Thank you VERY much! Everything looks good from my end.

    Now if you could kindly revert to the previous selling/materials page, life would be perfect :)