Home » Support » Bug Reporting » Problem with the Pix Pics
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Problem with the Pix Pics [message #19742] Wed, 27 October 2010 20:47 UTC Go to next message
avatar rawkstar320  is currently offline rawkstar320
Messages: 417
Registered: January 2009
Go to my shop
Senior Member
So, my Pix Pics have been telling me for a while now that they are not for sale due to "Unprintable" status. But shapeways never let me know this, and many customers have purchased them. Why the change? Ive emailed shapeways support twice and have yet to receive a response from them, which is strange because I normally get one with in hours of me mailing them.

Is it just me seeing that they are unprintable? Does anyone else have this problem?

Also, I cant change the types of materials on the page....


Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!
Re: Problem with the Pix Pics [message #19744 is a reply to message #19742 ] Wed, 27 October 2010 21:17 UTC Go to previous messageGo to next message
avatar arno  is currently offline arno
Messages: 108
Registered: January 2009
Go to all my models
Senior Member
Hi,

I noticed that your pix pcs model is displayed as having 0.2cm of height?

I do know that the bounding box should be at least 0.25cm in each direction to assure that the model can be found in the printer output.

Also it seems that in the past there was some experimenting with allowing smaller bounding boxes but that didn't work out ok. I assume that your model was previously uploaded and sold in an experimenting period.

Sorry for the inconvenience.

Kind regards, Arno

PS: Oh, and materials are only editable when the model can be printed in that material. As the min bounding box in each direction rule applies to all materials ... none is allowed

[Updated on: Wed, 27 October 2010 21:20 UTC]

Re: Problem with the Pix Pics [message #19746 is a reply to message #19744 ] Wed, 27 October 2010 22:26 UTC Go to previous messageGo to next message
avatar Arnaud Couturier  is currently offline Arnaud Couturier
Messages: 13
Registered: March 2010
Go to my shop
Junior Member
@Arno

would it be possible for Shapeways to notify us shop owners when there is a change in the testing algorithms, and when one of our models become available or unavailable in a specific material, and the reason for it?

For example, send us an email like
"
We recently updated the algorithm used to test whether your models are printable or not.


We ran it on your models, and the following changes apply
- model X is no longer printable in stainless steel, because the bounding box is too small

- model Y can now be printed in silver, because our printer has become more precise
etc...
"

Re: Problem with the Pix Pics [message #19750 is a reply to message #19742 ] Thu, 28 October 2010 03:58 UTC Go to previous message
avatar rawkstar320  is currently offline rawkstar320
Messages: 417
Registered: January 2009
Go to my shop
Senior Member
agreed..that would be really helpful..

Thanks anyways though! I will get that changed.


Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!

 
   
Previous Topic:Material density?
Next Topic:Shopping cart broken?

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.