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Some problems with 3d viewing and downloading [message #19296] Mon, 18 October 2010 12:03 UTC Go to next message
avatar jazzros  is currently offline jazzros
Messages: 2
Registered: August 2010
Go to all my models
Junior Member
Hello,

Now, I have some problems with my models that I uploaded before (and upload now):
I can not view it in 3d. I have square image with "this model is no longer publicly available" and
error's description - "Class not found: undesign.UDesignApplet"

On my another pc my 3d models view with some problems... It seems like my model has a lot of spots on the surface.

Also have a problem with your download feature. I can not open downloaded original file of the model -
it says "The archive is unknown format or damaged".

Looking forward to your comments Smile
Re: Some problems with 3d viewing and downloading [message #19302 is a reply to message #19296 ] Mon, 18 October 2010 14:25 UTC Go to previous messageGo to next message
avatar jazzros  is currently offline jazzros
Messages: 2
Registered: August 2010
Go to all my models
Junior Member
Hi there,

Some additional information

On the pc where my model can be viewed in 3d I used Safari browser and as I said before there I can view it but with some problems - there are a lot of spots on the model.

On my anothet pc if I use Safari - the model can be viewed but if I use IE or firefox i have the errors during the loading of the model

Re: Some problems with 3d viewing and downloading [message #19378 is a reply to message #19302 ] Tue, 19 October 2010 09:55 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 1670
Registered: December 2007
Go to my shop
Senior Member
We're aware of some problems with the 3D viewer and recent Java versions - this is being looked in to.

About the download problem: is this a model with a texture map, perhaps? We had problems with re-downloading these files. A fix for this issue should arrive this Thursday.

Bart


Community Manager Europe | Shapeways

 
   
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