Shapeways was down...

Discussion in 'Bug Reporting' started by panguver, Mar 20, 2015.

  1. panguver
    panguver Well-Known Member
    Hi,

    I got several errors when try to upload models and then post here bug report. Please see below.
    errorUploads.jpg

    Thanks.
     
  2. Keymaker
    Keymaker Well-Known Member
    Same here.
    I cant upload new models.
     
  3. railNscale
    railNscale Well-Known Member
    Here the same problem.

     
  4. 7943_deleted
    7943_deleted Member
    oh oh looking into it now guys!

    Thanks
     
  5. 7943_deleted
    7943_deleted Member
    hey guys,

    It's a little slow, but it should be working.

    maybe try again?

     
  6. panguver
    panguver Well-Known Member
    Shapeways down again.
     
  7. railNscale
    railNscale Well-Known Member
    The website is extremely slow.
    Uploading a model of 2MB takes a very long time.

    [edit] uploading of models of this size appears to be impossible.







     
    Last edited: Mar 21, 2015
  8. Keymaker
    Keymaker Well-Known Member
    I tried to update one of model and it uploaded normally. Than i am stuck at "99%" and i am guessing i will receive error massage soon.
    bug.png

    OS: Ubuntu 14
    Browser: Firefox 36.0.1

    Edit: several hours later it seems to work
     
    Last edited: Mar 23, 2015
  9. railNscale
    railNscale Well-Known Member
    ..... and it's down again....
     
  10. mkroeker
    mkroeker Well-Known Member
    Appears to work normally for me, suspect it could be an intermittent routing or name resolution problem, not necessarily always on shapeways' side.
     
  11. railNscale
    railNscale Well-Known Member
    Hello,

    After installing Chrome the SW website works fine.

    So SW created a webshop that cannot handle Firefox and Safari?

    That is very scary.

     
  12. mkroeker
    mkroeker Well-Known Member
    Using firefox here (though on Linux), so not sure if browser support plays a role here. Possibly it is something more subtle, like https certificate validation timeouts or one of the many external tracker thingies they use (google, mxpnl, doubleclick,quantserve,adroll, facebook, yahoo,...) not loading in time (unless you block all that hidden fluff already)
     
  13. panguver
    panguver Well-Known Member
    It down again.
     

    Attached Files:

  14. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    you were able to post this tho :)

    On a serious note;
    We did saw a spike, but it should be fine again.
    We're investigating what has caused it.
     
  15. panguver
    panguver Well-Known Member
    Hi,

    I know now why Shapeways servers for models periodically have downs. Sometimes I have also error like "no server for..." (before server down) when model try to shows in 3Dviewer. When I upload many models, it's no need to check it and shows it in 3Dviewer. This creates an unnecessary burden on your servers. I would suggest to disable the automatic check and preview during upload process. This could be called by special button "check printability in selected materials". When I'm tried upload 200+ models in 4-5 threads in one evening, your servers have downs three times and you have feedback about it in forum.

    Sorry for such problems, I just didn't knew about 50+ items uploading problem here, Scu*pteo has no similar problem for 200+ items (per evening) uploading + place for sale.

    Sincerely.

    PS. Shapeways will down again? See below
    swdown2.jpg

    PPS 5 minutes later...
    swdown3.jpg

    What will next?

    PPPS. + 3 minutes... Server of pics was down?
    swdown4.jpg
     
    Last edited: Apr 3, 2015
  16. panguver
    panguver Well-Known Member
    Hi again,

    Shapeways was down after 15 models:
    swdown5.jpg
    swdown6.jpg