Depth and Height Dimensions are switched when viewing uploaded model

Discussion in 'Bug Reporting' started by 505084_deleted, Jan 22, 2015.

  1. Dear Shapeways,

    I noticed that when viewing an uploaded model by clicking on the hyperlink 'view', the depth and height dimensions are switched. If, instead, you click on 'edit' the dimensions are correct (please see attached screenshots).
    It seems like a minor problem, but knowing the correct dimensions can be very useful in determining which is the z-axis during the printing process. This in turn matters for the printquality.

    Thank you in advance.
    Kind regards,
    Sjors Coenders
    View.PNG
    Edit.PNG
     
    Last edited by a moderator: Jan 22, 2015
  2. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    Thanks! I added your images to your post so I could quickly compare, and have reported.
     
  3. Unfortunately, regardless of which axis is called height, etc., SW gives no guarantee which way the item will be printed.


    ...Shel M
    NH, USA
     
  4. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    The mismatch in dimensions should be fixed now.