| Version actualization [message #11504] Wed, 07 April 2010 05:50 UTC |
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I faced some problem with my shop.
Some days ago I uploaded a second version of a model and announced it in the comments with the description of changes. After that (on the same day, I think), a customer ordered it, but received the previous prototype version, what I really did not want.
How could this happen? How long does it take till the model gets really "refreshed"?
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| Re: Version actualization [message #11508 is a reply to message #11504 ] Wed, 07 April 2010 07:05 UTC |
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And what should also be mentioned - he paid a second version price (considerably higher)!
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| Re: Version actualization [message #11526 is a reply to message #11504 ] Wed, 07 April 2010 19:28 UTC |
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you and he should contact Customer Service ASAP if you havnt already.
Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!
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| Re: Version actualization [message #11529 is a reply to message #11526 ] Wed, 07 April 2010 20:29 UTC |
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It is (was) a bug in their software, I had the same problem with a previous version being printed. I informed customer service and they are reprinting the correct model, free of charge.
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