How long does it take for Shapeways customer service to respond to an inquiry? The automated response email says 24hrs. Nope. Still waiting. My order arrived with incorrect parts. I received someone else's part...and one of mine is missing. That makes two unhappy customers. You'd think Customer Service would give it a priority. Shapeways is reeling. So much for funky, hip, cool companies getting too big and loosing managerial control.
Service is a little backed up at the moment, but you're in the que. Just be sure not to send another email as it will move you back to the bottom.